In an interview, Brad Wilson, general manager of Microsoft Dynamics CRM, talked about the growth of Microsoft CRM. In the first two years it was very much a small-and-midsize business (SMB) product, but they've ended up with a strong enterprise presence as well. Today, their business is roughly balanced, almost half and half between large businesses and SMBs. They've been primarily targeting their software-as-a-service efforts at smaller deals initially. At that end, they have more demand than they have partners, so the on-demand model is a way to scale up faster at the low end. He added that they're leveraging things like Office Communications Server and the millions upon millions of dollars in that, the billions in SQL Server and Windows, and virtualization.
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