Rep. Berceau's Cell Phone Users' Bill of Rights by pfh17972


									      Rep. Berceau’s Cell Phone Users’ Bill of Rights

Cell Phone Providers:
   1. Must conspicuously disclose in their contract:
            a. The monthly charge
            b. The duration of the contract
            c. The minutes of usage included in the plan
            d. Charges and conditions for peak and non-peak minutes, and how
                they are calculated.
            e. Charges of activation
            f. Charges for overtime minutes
            g. Charges for directory assistance
            h. Charges for cancellation of the contract
            i. Charges, conditions, and limitations for roaming
            j. Taxes and surcharges
            k. Anything else DATCP determines as necessary.
   2. Must allow customers to cancel their contract within 30 days after their first
       bill for any reason, without being charged a termination fee.
   3. Cannot charge a flat-rate termination penalty fee, but must pro-rate any
       contract termination penalty fee for the remaining term of the contract.
   4. Must disclose to customers any contract modification, and allow them 30
       days within which to cancel their contract if they so choose.
   5. Cannot charge customers additional fees or higher rates than specified in
       their contract
   6. Cannot charge a late fee on a monthly bill unless payment is 60 days past
   7. Must provide an itemized bill, at no cost to the customer, upon their
   8. Must provide to customers high-resolution coverage area maps.
   9. Must file semi-annual service quality reports with the Public Service
       Commission about dropped calls, street-level signal strength and areas of
       poor reception. The reports must be publicly posted on the Internet.
   10. Cannot automatically renew or extend a customer’s contract without
       written permission, separate from their monthly bill.
   11. Cannot "software lock" a cell phone to make it useless with another carrier
   12. Cell number privacy: cannot publish or release any customer’s cell phone
       number without their express consent.
   13. No double-dipping: prohibits anyone other than the provider (i.e. an
       independent agent) from charging a termination fee.
   14. Allows for a private right of action for customers to collect a $500 per
       violation remedy.

To top