Consumer Satisfaction Summary by bfk20410

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									                        NORTHSTAR SPECIALIZED SERVICES, INC.
                                     2008 Consumer Satisfaction Results

Consumer satisfaction was rated in the following areas:

                                                             Overall response   Total possible   % Satisfaction
1. Having Opportunity To Choose Personal Goals
                                                                   339               405            84%
2. Having Opportunity to Choose Daily Routine
                                                                   335               405            83%
3. Having Opportunity to Participate in Community Life
                                                                   362               405            89%
4. Having the Freedom to Choose Friends
                                                                   366               405            90%
5. Being Free From Abuse and Neglect
                                                                   390               410            95%
6. Being Respected
                                                                   388               410            95%
7. Having Adequate Health Care Services
                                                                   394               410            96%
8. Feeling Safe
                                                                   389               410            95%
9. Having an Income Suitable to Needs
                                                                   348               405            86%
10. Satisfaction With Personal Life Situation
                                                                   366               410            89%

                        Overall satisfaction Totals:               3677              4075           90%

                     These statistics are based on a 70% return.
                                   Survey statistics collected from 10/07 to 09/08

								
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