IHA LEADERSHIP CONFERENCE APPRECIATIVE INQUIRY

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IHA LEADERSHIP CONFERENCE APPRECIATIVE INQUIRY Powered By Docstoc
					             IHA LEADERSHIP CONFERENCE
                APPRECIATIVE INQUIRY
                                    April 25, 2008

Appreciative Question: Describe a high-point in your experience, a time when you were
most excited and engaged. Describe the factors that motivated you to feel that way.

MOTIVATING FACTORS
  • People person ****                             •   Positive
  • Having passion *                               •   Cooperation of the group
  • New challenges **                              •   Was needed **
  • Being connected *                              •   Was appreciated ****
  • Rewarding **                                   •   Past success
  • Excitement                                     •   Good experiences **
  • Watching others experiencing their             •   A leader is a follower *
     own successes! *                              •   Able to motivate in a positive way *
  • Destiny                                        •   Likes to look at programs with
  • Envisioning a dream – making it a                  elements to build on
     reality                                       •   Likes to organize and communicate
  • Opportunities for involvement ***                  *
  • New learning opportunities *                   •   Dedication to the future of
  • Good feedback                                      healthcare**
  • Vision                                         •   Motivated by the needs of the
  • Open to ideas                                      hospital

Motivating Factors
1. Feeling appreciated and needed
2. Take the opportunity to meet new challenges and become involved.

How to grow it.
1.
   • Show appreciation:
      Thank you notes, verbal thank you
      Appreciation events – coffees, teas, movies, gift shop coupons, etc.
   • Ask for their in-put
   • Show personal interest

2.
     •   Make public aware of all volunteer opportunities
     •   Invite individuals to try something new
     •   Make the jobs more interesting and provide training sessions.
     •   MAKE IT FUN!




Synchronicity, Inc.                          1                        www.beinsynch.com
Appreciative Question: Without being modest, what are the strengths you bring as a
leader? What is that drives you to lead?

STRENGTHS
  • Proud to be a leader *                      •   Open to new ideas ****
  • Positive thinking **                        •   Confidence in self/not fearful
  • Tolerance                                   •   Humor *
  • Patience                                    •   1st impression – not the last
  • Polite                                          impression (about persons)
  • Love our hospital *                         •   Won't take the word "no"
  • Experience *                                •   Being a people person **
  • Desire *                                    •   Communication *
  • Dedicated **                                •   Being creative **
  • Work satisfaction *                         •   Trustworthy
  • WE instead of I                             •   Compassionate
  • Love challenges **                          •   Honest *
  • Delegating!!                                •   Positive attitude *****
  • Inspiring confidence                        •   Fair
  • Organization ********                       •   Caring *
  • Listener **                                 •   Sincere
  • Like to Learn ****                          •   Goal driven
  • Be busy *                                   •   Can identify others strengths **
  • Enjoy the work **                           •   Dependability
  • Knowledge of hospital *                     •   Liked by most people
  • Enthusiastic **


Theme I: Organization
   • Recognizing strengths in others
   • Mentor
   • Leadership Workshops
   • Training
   • Communication

Theme II: Positive Attitude
   • Patience
   • Polite
   • Tolerate
   • Smile
   • Generate Excitement
   • Praise
   • Recognition
   • Appreciation
   • Have others emulate you
   • Thank you in newsletter
   • Written praise


Synchronicity, Inc.                        2                       www.beinsynch.com
Theme III: Dedication/Work Satisfaction
   • Involvement
   • Match people with what they love
   • Praise
   • Appreciation
   • Feel Needed

DRIVERS
  • Appreciation **                               •   Calmness
  • Encouragement **                              •   Pride **
  • Lover our hospital and want to keep           •   Fulfill a need *
     it *                                         •   Finding others strengths *
  • Want to help hospital **                      •   Leading is easy and fulfilling
  • Make others feel they are capable                 **********
  • Confidence in job                             •   Likes to match volunteers with a
  • Outcome gratification *                           task – give folks a
  • Being part of a larger whole *                    chance(opportunity) to serve
  • Organized                                     •   Sensing a vacuum
  • Detail oriented                               •   The urge to learn
  • Opportunity to give back *                    •   Curiosity
  • Accomplishment *                              •   Cooperation – Group
  • Peace                                         •   Creativity
                                                  •   Confidence

Best Practices
2. Outcome gratification ********
1. Being part of a larger whole ***
   Opportunity to give back
    Finding others strengths
    Likes to match volunteers w/right fit
    Pride
3. Curiosity > problem solving > learning *****
   Leading is easy and fulfilling *
   Sense of purpose = Theme *

How do we grow the drive?
   • Testimonials
   • Recognition of job
   • Bring a friend to lunch
   • Recruitment incentive
   • Matching gifts/passions
   • Organization background
   • Big picture
   • Publicize > brochures, newsletter, radio spots.

Best Practices
   • Personal ask
   • Consistent persistence
Synchronicity, Inc.                        3                        www.beinsynch.com
   •   Opportunities @ home
   •   Consistent posting of opportunities
              Websites
              Community resource list
              Hospital communication to staff
              Newsletters
   •   Tap into retirement packages
   •   Welcoming environment
   •   Don't become stagnate > think outside the box
   •   Don't become stagnate > think outside the box
   •   Associates & volunteers


Appreciative Question: Describe the best example of engaging people to rise up and meet
the challenge of leadership you have ever known. What were the core factors that lead to
that success?

CORE FACTORS
  • Someone who is warm                         •   Motivates/ delegates **
  • Someone who is positive **                  •   Cheerleader / humor **
  • Praise **                                   •   Positive attitude! ***
  • Encourage those that are hesitant *         •   "You can do it"
  • Help generate new ideas *                   •   Challenge to succeed *
  • Excitement *** Communicator                 •   Dream
  • Positive attitudes **                       •   Be an example *
  • Dedicated *                                 •   Get others involved **
  • Destiny *                                   •   Generosity of people to help when
  • Getting everyone on the same page               asked or to contribute (ASK!)
  • Honesty and Openness                        •   Trust to let people do the job they
  • "Can do" attitude – rare gift                   want to do
  • Helps people believe in themselves          •   Delegate *
     **                                         •   Engaging folks to rise up
  • Gives tasks related to strengths            •   Fresh look
  • Nurturing


Positive Attitude:
       Cheerleader, humor, enthusiasm, communicator, motivate,
       delegate, warm, be generous

Respect:
      Helping other people believe in themselves, encourage, you are honest
      and open, respect abilities, trust, include everyone, praise

Quality (Responsible for your actions)
       Encourage excellence, be an example, new ideas, challenge to succeed,
       dedicated, destiny, dream, you can do it.


Synchronicity, Inc.                        4                       www.beinsynch.com
Appreciative Question: If you had three wishes granted that would heighten the
engagement of leaders in your organization, what would they be?

Three Wishes
   • Communicate (listen, open mind)*
   • Just step forward say "I'll try" *
   • Ownership *
   • Knowledge and vision *
   • Tools/Resources
   • Realize the sky is the limit
   • Realize, yes, Aux. member you can do it (chair a committee)
   • New fund raiser ideas ***
   • Encourage more enthusiasm, motivation, more involved, more recruiting
   • Encouragement – younger members
   • More successful fundraising
   • Less "elite" organization
   • Financial support for training
   • Cooperation *
   • Dependability *
   • Unselfish *
   • Willing to learn from others *
   • More recognition of contribution
   • What we focus on – grows positive and forward thinking
   • Staff links – build team
   • More staff involvement so we are all more one!!!
   • Discover the wishes of the current volunteer pool
   • More productive gift shop **
   • More excited people, recruit younger people **
   • Look at auxiliary members and find out why they don't volunteer *
   • Offer "knowledge" to retain volunteers **
   • More visibility of Administration during difficult times as well as good times
   • Focus on positive ****
   • Greater turnover on BOD
   • Involve newly retired professionals *
   • Motivating
   • People would spend the time they devote to complaining to helping
   • Encourage self-confidence
   • Get more people involved **
   • More fund raisers
   • Bigger gift ship *
   • Raise more money **
   • More enthusiasm from "dues payers" to be active
   • Engage more "young" people under 65 *
   • More time to personally connect w/volunteers*
   • Stop segregating of Auxiliary volunteers and hospital volunteers



Synchronicity, Inc.                        5                       www.beinsynch.com
!. Expanding the volunteer base
    • Active/non-active
    • Newly retired professionals
    • Empty nesters
    • Younger volunteers

2. New Fund raising ideas?

3. Focus on the positive +++
    • "I'll try"
    • Open minds
    • Sky is the limit

4. Ownership
    • Meet the needs of the hospital with needs of the volunteers!




Synchronicity, Inc.                        6                         www.beinsynch.com