PROVINCIAL EMERGENCY SOCIAL SERVICES RESPONSE PLAN

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					                 SUMMARY

      PROVINCIAL
EMERGENCY SOCIAL SERVICES
     RESPONSE PLAN


                          DRAFT




 Dave Scott
 Provincial Emergency Coordinator
 Emergency Social Services Branch
EMERGENCY SOCIAL SERVICES


                                       TABLE OF CONTENTS
                                                                                                                                   Page
I.     Introduction..................................................................................................................1

II.    Emergency Management Structure in British Columbia .................................................1
       i)   Municipal .............................................................................................................1
       ii) Regional...............................................................................................................1
       iii) Provincial.............................................................................................................1

III.   Legislative Authority.....................................................................................................2

IV.    Provincial ESS Support Team.......................................................................................3
       i)    Adventist Development Relief Agency..................................................................3
       ii) British Columbia Housing Management Commission ............................................3
       iii) Christian Reformed World Relief Committee ........................................................3
       iv) Justice Institute of British Columbia .....................................................................3
       v) Mennonite Disaster Service ..................................................................................3
       vi) Canadian Red Cross Society.................................................................................4
       vii) Salvation Army ....................................................................................................4
       viii) St John Ambulance...............................................................................................4
       ix) Telephone Pioneers Amateur Radio Club..............................................................4
       x) Ministry of Social Development and Economic Security .......................................4

V.     Operational Components...............................................................................................5
       i)   Provincial ESS Operations Centre (PESSOC).......................................................5
       ii) ESS Staffing Bureau.............................................................................................5
       iii) ESS Mobile Support Team...................................................................................5

VI.    Activation Procedures...................................................................................................6
       i)   Level 1 – Alert .....................................................................................................6
       ii) Level 2 – Activation of Provincial ESS Response Plan..........................................7
       iii) Level 3 – Major Disaster Response.......................................................................8

VII.   Provincial ESS Support Team Agencies – Regional Response Coordination..................9
       i)   Concept ...............................................................................................................9
       ii) Regional Agency Liaison Officer ..........................................................................9




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     EMERGENCY SOCIAL SERVICES


                     PROVINCIAL EMERGENCY SOCIAL SERVICES
                                 RESPONSE PLAN


I.      INTRODUCTION

        The Provincial Emergency Social Services (ESS) Response Plan is a plan for managing a
        provincial level response to major disasters affecting British Columbia communities.

        The plan is written to conform to the British Columbia Emergency Response Management
        System (BCERMS). Under BCERMS, all provincial government response agencies utilize a
        standard emergency response organization and common terminology.


II.     EMERGENCY MANAGEMENT STRUCTURE IN BRITISH COLUMBIA

        i)     Municipal

               Municipalities are responsible for managing emergency response operations, including
               ESS. Municipal responses are coordinated through the Municipal Emergency
               Operations Centre (EOC). ESS volunteers provide services to evacuees at reception
               centres. A volunteer ESS Director is appointed by the mayor and council to manage
               ESS in each community.

        ii)    Regional

               At the Regional level, provincial government agencies coordinate support to
               municipalities through Provincial Regional Emergency Operations Centres (PREOCs).
               Support for ESS is provided by the ESS Branch of the Operations Section, under the
               direction of a staff person, assigned by the Ministry of Social Development and
               Economic Security (MSDES).

        iii)   Provincial

               Direction and resources for PREOCs are coordinated through the Provincial Emergency
               Coordination Centre (PECC), located at PEP headquarters in Victoria. When more than
               one PREOC is in operation and it becomes necessary to prioritize the allocation of
               critical resources between PREOCs, decisions on priorities are made at the PECC.
               MSDES is represented by a staff person assigned to the ESS Branch of the Operations
               Section of the PECC.

               The Central Coordinating Group (CCG) is co-chaired by the Director of PEP and
               comprised of executive level members of agencies with major responsibility for


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          emergency response. The CCG provides overall direction and sets priorities for
          provincial response operations.

          Through the ESS Branch (i.e. ESS Program Office), a MSDES Operations Centre (OC)
          is established in Victoria, at 1022 Government Street, to manage the provincial ESS
          response.

III. LEGISLATIVE AUTHORITY

    Under the Emergency Program Act, planning for and responding to emergencies is the
    responsibility of local authorities. When requested by municipalities, the province will provide
    assistance with resources and coordination during major emergencies or disasters.

    Under the Emergency Program Management Regulation, the Minister of Social Development
    and Economic Security, through the ESS Program Office is responsible for assisting
    communities whelmed by disaster with provision of ESS.

IV. PROVINCIAL ESS SUPPORT TEAM

    The Provincial ESS Support Team (i.e. Support Team) is comprised of non-government and
    government agencies with expertise or resources to support an ESS response.

    When a community's ESS resources are overwhelmed by disaster, agencies of the Support
    Team can respond to a request for assistance through their network of resources.

    The Support Team operates under the authority of the ESS Program Office, MSDES. The
    ESS Program Office provides management and administrative support services for the Team.

    The following agencies have an operational role on the Provincial ESS Support Team:

    i)    Adventist Development Relief Agency

          •    manages receiving, sorting and distribution of donated goods;
          •    provides personal comfort kits for evacuees at reception centres.

    ii)   British Columbia Housing Management Commission

          •    assists with needs for lodging for survivors and response workers by providing
               access to buildings suitable for group lodging, acquiring hotel space, and providing
               trained managers for group lodging facilities;
          •    provides blankets and cots from regional stockpiles.




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   iii)   Christian Reformed World Relief Committee

          •   provides trained Disaster Childcare Workers to work in reception centres.

   iv)    Justice Institute of British Columbia (Emergency Management Division)

          •   provides expert technical advice on emergency management at the PESSOC;
          •   coordinates the deployment of ESS trainers and training materials to communities
              affected by disasters.

   v)     Mennonite Disaster Service

          •   coordinates provision of volunteers to assist with clean up and repair of homes
              damaged by disaster.

   vi)    Canadian Red Cross Society

          •   provides staff or volunteers to assist with Registration and Inquiry at reception
              centre;
          •   manages the ESS Staffing Bureau;
          •   establishes a Central Registry and Inquiry Bureau (CRIB).

   vii) Salvation Army

          •   provides trained staff for personal services at reception centres.

   viii) St. John Ambulance

          •   provides first aid services at reception centres;
          •   provides BC Ambulance Service with ambulances and trained volunteers.

   ix)    Telephone Pioneers Amateur Radio Club

          •   provides communications for PESSOC through amateur voice radio and packet
              radio.

   x)     Ministry of Social Development and Economic Security (ESS Program Office)

          •   manages the Provincial ESS Support Team;
          •   coordinates the deployment of ESS Mobile Support Teams (MSTs);
          •   coordinates the deployment of ESS volunteers;
          •   coordinates the deployment of staff to assist at reception centres as Financial
              Services Coordinators (FSCs).


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V.   OPERATIONAL COMPONENTS

     When a local authority is overwhelmed by a disaster, the provincial government may be asked
     to assist. The ESS Program Office has developed three distinct program which may be
     activated during a response.

     i)     Provincial ESS Operations Centre (PESSOC)

            •   During a major disaster in which communication capabilities are disrupted, the
                ESS Program Office will activate the PESSOC to centralize information sharing
                and coordination between the agencies on the Provincial ESS Support Team. The
                PESSOC is equipped with emergency power and amateur radio communications,
                as well as other necessary emergency equipment. The PESSOC is located at the
                Justice Institute, 715 McBride Blvd. in New Westminster.

     ii)    ESS Staffing Bureau

            •   During a major disaster, an ESS Staffing Bureau may be established to coordinate
                the needs for accommodation and personal support for ESS workers coming into a
                disaster area. The ESS Staffing Bureau is managed by the Canadian Red Cross
                Society, and all agencies of the Support Team who are deploying staff or
                volunteers to assist during response will be processed by the ESS Staffing Bureau.

            •   The MSDES Operations Centre (OC) activates the ESS Staffing Bureau, in
                consultation with the Provincial Emergency Program (PEP). The ESS Staffing
                Bureau reports to the ESS Branch in the Operations Section of the Provincial
                Regional Operations Centre (PREOC) that has been established to coordinate
                provincial support to communities in a region affected by disaster. (link to ESS
                Staffing Bureau Plan).

     iii)   ESS Mobile Support Teams

            •   When a community is overwhelmed (and no mutual aid is available from
                neighbouring communities) and the province is asked for assistance, Mobile
                Support Teams (MSTs) are the first group activated by the MSDES OC. MSTs
                provide on-the-spot training and consultation to local ESS responders with the
                goal of helping local volunteers become self sufficient in ESS. (link to ESS Mobile
                Support Teams)

            •   There are five MSTs that are regionally based. MSTs are composed of highly
                experienced, cross-trained ESS volunteers, and also include MSDES staff and may
                include volunteers from Provincial ESS Support Team agencies.


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VI. ACTIVATION PROCEDURES

    When a large emergency threatens communities in British Columbia, the ESS Program Office
    will activate the MSDES Operations Centre (MSDES OC) in Victoria. The MSDES OC will
    monitor the emergency and, in consultation with PEP, activate the Provincial ESS Support
    Team at an appropriate level.

    There are three possible levels of activation that will considered during a provincial emergency
    response.: Activation levels, as well as key actions to be taken by emergency responders, are
    described in detail as follows:

    i)   Level 1 – Alert

              Example: Heightened flood threat during annual spring freshette.

         Action: ESS Program Office

               •       establish MSDES OC in Victoria;
               •       contact Support Team Agencies and place on Alert Status;
               •       identify 24-hour contact persons;
               •       brief Support Team agencies on situation, potential and response
                     expectations;
               •       establish routine times to provide situation updates to Support Team
                     agencies;
               •       establish reporting routines for agencies to MSDES OC, if required;
               •       update emergency contact lists and fax and email distribution lists;
               •       confirm readiness of amateur radio communications.

         Action: Support Team Agencies

               •        advise agency staff and volunteers of province-wide alert;
               •        identify 24 hour emergency contact persons to MSDES OC;
               •        confirm agency response plan activation procedures (contacts, distribution
                     lists, ESS Staffing Bureau personnel, amateur radio communications, etc.);
               •        confirm situation reporting requirements with MSDES OC;
               •        prepare to set up Agency Provincial Emergency Operations Centre.




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   ii)   Level 2 – Activation of Provincial ESS Response Plan

          Example: Response to multiple forest fires affecting one or more regions of the
          province (Salmon Arm fires of 1998). Local ESS capability is overwhelmed –
          provincial assistance required. Almost all major ESS responses will be Level 2
          responses.

         Action: ESS Program Office

              •       contact Support Team agencies and confirm activation of Provincial ESS
                    Response Plan;
              •       establish routine reporting deadlines for situation reports;
              •       schedule Support Team conference calls;
              •       request Support Team resources and deploy to affected regions;
              •       assign staff to PECC and PREOC(s) as required;
              •       activate ESS Staffing Bureau as required;
              •       provide ongoing information, consultation and direction to Support Team
                    agencies;
              •       coordinate public information/media issues with agencies;
              •       establish emergency communications capability (amateur radio, mobile
                    satellite telephone, cellular phones).

         Action: Support Team Agencies

              •       activate agency ESS Response Plan;
              •       activate agency Emergency Operations Centre (EOC);
              •       recruit and deploy agency personnel as requested by MSDES OC;
              •       deploy agency ESS Staffing Bureau Team if requested;
              •       provide MSDES OC with Situation Reports at agreed upon times;
              •       confirm expense authorization with MSDES OC prior to deploying
                    personnel or resources;
              •       provide agency regional liaison person to PREOC(s) at request of MSDES
                    OC;
              •       maintain ongoing communications with MSDES OC;
              •       maintain an action log and records of expenditures;
              •       establish emergency communications capability (amateur radio)




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    iii)   Level 3 – Major Disaster Response – Provincial ESS Operations Centre (PESSOC)
           activated.

            Example: A catastrophic earthquake that seriously affects communications in
            Vancouver Island and lower mainland. (Whenever possible activation of the
            response plan will be kept at Level 2. Only an extraordinary event will see a Level
            3 activation).

           Action: ESS Program Office

                •      establish communications with PESSOC via amateur radio;
                •      provide information, direction and consultation to ESS Support Team
                      Agency Representatives at the PESSOC;
                •      under extreme circumstances co-locate MSDES OC with Provincial ESS
                      Support Team agencies at the PESSOC.

           Action: Support Team Agencies

                •       if communications are degraded (e.g earthquake) proceed automatically,
                      without waiting for call out, to agency EOC;
                •       Justice Institute staff and TPARC Emergency Communications Team
                      respond automatically to the Justice Institute;
                •       establish amateur radio contact with PESSOC;
                •       when requested by MSDES OC (and when it is safe to do so), send agency
                      representative to PESSOC.

VII. PROVINCIAL ESS SUPPORT TEAM AGENCIES – REGIONAL RESPONSE COORDINATION

    i)     Concept

           An ESS Branch in the operations section of a PREOC coordinates provincial level ESS
           support to communities affected by a regional emergency. Staff and volunteers of ESS
           Support Team Agencies residing in a region may be assisting local ESS teams prior to
           the Provincial ESS Support Plan being activated. These personnel will respond as part
           of local ESS plans, outside the scope of the provincial plan.

           In order to avoid confusion, duplication of effort and gaps in service, Support Team
           agencies may designate a Regional Agency Liaison Officer (RALO) to the PREOC. The
           ESS Branch of the PREOC can assist the RALO with information, expense
           authorizations and logistical support through the PREOC. Mutual aid between agencies
           can also be facilitated by RALOs.




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         At a minimum the RALO would establish telephone communications and routine
         reporting protocols with the ESS Branch. RALOs may attend scheduled meetings at the
         PREOC or may be attached full time to the ESS branch of the PREOC when the
         situation requires it.

   ii)   Regional Agency Liaison Officer

         The RALO should be a senior volunteer or staff person from an agency, preferably with
         good knowledge of the region. The RALO should be authorized to make decisions and
         commit resources on behalf of the agency.

         Action Checklist

              •      contact ESS Branch Coordinator at PREOC;
              •      confirm meeting and reporting schedule with ESS Branch;
              •      contact agency offices in region and share information;
              •      contact agency team leader at ESS Staffing Bureau, when one is
                   established, and share information;
              •      provide Situation Reports to the ESS Branch at the PREOC, as requested;
              •      provide Situation Reports to Agency Provincial Emergency Operations
                   Centre, as requested;
              •      attend meetings and briefings at PREOC as requested by ESS Branch
                   Coordinator;
              •      identify issues and problem-solve for agency response in the region;
              •      confirm deployment and authorization of expenditures for agency in the
                   region through the ESS Branch of the PREOC;
              •      maintain a record of decisions, actions and expenditures.




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