MediaTechnology Action Plan by iqm86975


									       Taylor Family Digital Library Media/Technology Team


The mandate of the Media/Technology Team was to determine the
media/technology needs of our users, recommend and prioritize new services to
meet those needs and develop a framework for using new technologies in the TFDL.

Members of the Team were: David Brown, Doug Doran, Ken Fields, Regina
Landwehr, Paul Pival, Guy Polak, Chris Thomas (November 2008- May 2009)
Shawna Sadler (Co-Chair March 2009 – June 2009), Adrian Weinberger and Mary
Westell (Co-Chair November 2008-March 2009)


A two-pronged approach was implemented to achieve our mandate. First we
familiarized ourselves with the TFDL layout, program and Sextant Report in order to
understand the goals of the broader project. Then our team-members conducted a
literature search and completed an environmental scan to ascertain available
technologies to help us meet those goals. These technologies we brought up in team
meetings and discussed as a group. One team member supported a “Question of the
Day” site and communicated the feedback to all the TFDL teams.

The second prong of our approach was to assign each team member to each of the
other teams to provide background information and to bring back issues of interest
to the team. We worked with the Research Team to host a breakfast meeting to
interview faculty.

Recommendations to be in place by 2010 are indicated by (2010).
Recommendations to be implemented between 2010 and 2015 are indicated by

Administrative Support, Organization & Staffing
We support a holistic commitment to the LCR digital environment, where not only
the technology infrastructure receives administrative support, but a cultural
commitment to being digital is embraced. We recommend administrative initiatives
for all staff to continually explore and improve LCR capabilities with media and
technology. We need new transparent processes, such as committees, project teams
and positions, which will serve as catalysts to re-invigorate and maintain our drive
for creative use of technologies in Libraries and Cultural Resources.

       1.    The creation of a small TFDL Technology Implementation Team to
       work closely with LCR Information Technology Services Management and
       UCIT. This group will oversee technology implementation into the TFDL, by
       creating an implementation plan with dates and deliverables, reasoning for
       technology choices and determine the staffing and skill requirements to
       support the overall technology environment of LCR and the TFDL. (2010)

       2.      Administrative support for technology innovation. New programs to
       foster innovation across LCR, including Support Staff, MAPPS and Academic
       Staff; where staff are formally encouraged to participate in technology
       innovation through acknowledgement in performance reviews. Such
       programs could include: purchase of individual technology, dedicated time to
       work on innovative technologies or innovative use of technologies with LCR
       collections and services. (2010-2015)

       3.    The creation of a reliable sandbox environment where LCR staff can
       work on their innovative ideas, and the creation of an easy, document-based
       process for the proposal of technologies to transition from the sandbox test
       environment to LCR production services.

       4.     A transparent process with defined documents to analyze the
       proposed technologies for LCR production service. The creation of a
       framework for technology innovation implementation. An initial overview of
       this proposed process is in Appendix I.

       5.     A new web-based system to facilitate awareness (transparency) and a
       feedback mechanism for innovative LCR technological work to facilitate
       collaboration and collegial support within LCR and campus-wide.

       6.     Create an “Emerging Technologies” position within LCR as a means of
       ensuring our competitive position amongst academic Libraries, Archives and
       Museums. (2010-2015)

       7.      We recommend Emerging Technology Advisory committee to work
       closely with the new “Emerging Technologies” position to monitor
       technology trends and make recommendations/suggestions on a continual
       basis. (2010-2015)

       8.    Content on public screens should be interesting to the public. LCR
       must adapt and respond quickly to keep the screens relevant as part of our
       commitment to being digital. (2010-2015)

Knowledge Creation and Dissemination

We support knowledge creation and dissemination utilizing information beyond
traditional scholarly text, embracing digital objects for repurposing and the creation
of new knowledge. We wish to support the collection, distribution, utilization and
dissemination of such digital objects for our research community.

       1.     Purchase technology to foster knowledge creation and innovative
       work by students, faculty and community. The technologies should be
       selected according to pedagogical potential, where the criteria are clearly
       communicated. (2010)

       2.      Plan our technology environment to maximize the potential of our
       collections and services, keeping our user’s needs in mind. Specifically,
       investigate thin-clients as a means to accommodate specialty software and a
       mix of operating systems for the Taylor. (2010)

       3.      To maximize LCR support for the creation of new knowledge, LCR
       provide tools and space to disseminate and exhibit local research both
       virtually and within the Taylor. (2010)

       4.    With an emphasis on user-operated technology, support migration
       between formats and the creation of digital surrogates. (2010)

       5.     The selection and configuration of technologies to support learners
       with disabilities is highly prioritized. (2010)

       6.    Accept the Sextant Report, pending further and final review by the
       proposed TFDL Technology Implementation Team. (2010)

       7.     Use various forms of technology to promote LCR and TFDL collections
       and services. (2010)

       8.    Support for mobile technologies and exploration of how to move
       information to hand held devices are highly prioritized across LCR. (2010)

In order to be effective, our technology infrastructure must be reliable, sustainable
and coordinated with the broad campus technology infrastructure.

       1.      Develop an Infrastructure Plan so that technologies and expertise
       enable migration, preservation and security of the physical and the digital
       collections of LCR.

       2.    LCR has a process for the introduction and deployment of new
       technologies and the retirement of old technologies.
       3.    Plan for preservation and sustainability when introducing new

       4.     TFDL Technology initiatives should coordinate with other campus
       interests to ensure that TFDL technology is consistent with current and
       future needs and available infrastructure.

       5.     LCR acquire new technologies for testing and learning before
       presenting to the public, so staff are comfortable and proficient
       demonstrating applications and the technology’s relevance to LCR and our

      1.    All staff and public computers to include built-in cameras to facilitate
      software-based video-conferencing and other multi-media capabilities.

       2.     Investigate Podcast solutions such as Profcast, for capture, storage
       and delivery of TFDL events.

       3.     Many of the screens displaying data throughout the TFDL should be
       touch screens, offering interactivity with the data.

       4.      We were very happy with the Question of the Day, we recommend a
       permanent (and prominent) feedback tool for our users to communicate
       their ideas/concerns with LCR.

       5.     LCR creation of graphic displays for the TFDL:
                           Workstation Availability
                           Data Visualization (local to LCR Systems)
                           Data Visualization (external to LCR systems)
                           Building Management Displays
                           Virtual Learning Worlds
                           Interactive Directional Signage/Events

     1.     RFID- Maintain awareness of RFID, keep an open-mind to
     implementing it into our collections and systems across LCR. Possibly
     participate in its development in the cultural heritage field.

       2.     Review TFDL technology and plan for refreshment. The process of
       evaluation, experimentation, and implementation must be ongoing and
       receive administrative support.

Framework for technology innovation and implementation
In order to balance the competing needs of promoting innovation while insuring a
stable and manageable technology landscape in the TFDL, it was apparent that a
framework should be developed that would meet both requirements.

Once the TFDL is open and operational, technology projects should be grouped into
two major areas.
       1)    TFDL Technology Sandbox
       2)    TFDL Production Systems

TFDL Technology Sandbox
A "sandbox" approach should be used to test out innovative applications, in
cooperation with other technology implementers on campus (Information
Technologies, Teaching and Learning Centre, members of ITAG)

Provide technical support, funding, and advice for test deployments

Limited oversight and few bureaucratic hurdles should encourage the testing of new

Innovative technology applications that can be accommodated within existing
resources (staff and funding) should be "fast-tracked" for testing and

TFDL Production Systems
Once the proof of concept or sandbox phase has shown that a particular technology
should be deployed more widely, another process should be developed. A thorough
analysis of options should be done to support purchase of major hardware and
software and the assessment of ongoing new staff requirements for the TFDL. This
analysis could include assessment tools such as: SWOT, Business Process Mapping,
Cost/benefit analysis, etc. to assist with prioritizing individual requirements.

A clear statement of the deliverables for each application, a comparison of the costs
related to purchase, in-house development and outsourcing (SaaS), timeline for
implementation, with dependencies include analysis of ongoing support costs,
including staffing be included in the project decision making process built-in review

Technology Lifespan
In the context of new projects that come on line, a separate but ongoing plan needs
to be put in place to manage retirement of technology and systems. The
functionality is replaced or dropped.

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