Introduction to Administering and Supporting BlackBerry Enterprise Server Software Version 4.1 Service Pack 5
JOHN CORDIER ACADEMY
WIR24E
This instructor led course allows BlackBerry® Enterprise Server administrators to better manage the features and capabilities of the BlackBerry® Enterprise Solution. The course provides an overview of the features in BlackBerry Enterprise Server software. Through hands-on exercises, learners will be introduced to BlackBerry smartphone user and BlackBerry Enterprise Server management, BlackBerry Enterprise Server installation, data transfer, and email message filter management. The BlackBerry Manager, administrative roles, user groups, IT policies, BlackBerry Enterprise Server administration and troubleshooting steps are also introduced and discussed. Troubleshooting information and exercises are included throughout the course. While the training is based on version 4.1.5, the attendees will be informed of the new features of BES 4.1.6 as this is free maintenance release and offers some interesting new capabilities
Course objectives
• Module 1 – Introducing the BlackBerry Enterprise Solution • Identify the purpose of the BlackBerry Enterprise Solution • Describe the architecture and components that make up the BlackBerry Enterprise Solution • Describe how data flows through the BlackBerry Enterprise Solution • Module 2 – Introducing the BlackBerry Enterprise Server • Identify the purpose of the BlackBerry Enterprise Server • Describe the functions of the BlackBerry Enterprise Server • Describe the BlackBerry Enterprise Server architecture • Describe the BlackBerry Enterprise Server components • Describe how data flows to a BlackBerry smartphone through the BlackBerry Enterprise Server • Describe how data flows from a BlackBerry smartphone through the BlackBerry Enterprise Server • Module 3 – Installing the BlackBerry Enterprise Server • List the steps to install the BlackBerry Enterprise Server • List and describe the BlackBerry Enterprise Server installation options • Discuss BlackBerry Enterprise Server installation requirements and settings • List the pre-installation tasks for the BlackBerry Enterprise Server • Describe how to install the BlackBerry Enterprise Server • Describe how to verify the BlackBerry Enterprise Server installation • Module 4 – Exploring BlackBerry Manager • Open the BlackBerry Enterprise Server tools • Open the BlackBerry Manager • Explore the BlackBerry Manager console • Describe the levels within the BlackBerry Manager • List the ways to access specific information within the BlackBerry Manager • Module 5 – Managing administrative roles • Define administrative roles • Describe the functions of administrative roles
• Describe the options each role can access • Describe how to administer the roles • Module 6 – Managing BlackBerry smartphone user accounts • Describe how to add BlackBerry smartphone users to the BlackBerry Enterprise Server • Describe how to manage BlackBerry smartphone users • Configure a BlackBerry smartphone user by setting BlackBerry smartphone user properties on the BlackBerry Enterprise Server • Module 7 – Managing BlackBerry smartphone user groups • Introduce BlackBerry smartphone user groups • Manage BlackBerry smartphone user groups • Add BlackBerry smartphone user groups • Configure group properties • Add BlackBerry smartphone users to a new group • View the BlackBerry smartphone users who are part of a group • Configure BlackBerry smartphone user properties for a group member • Edit existing groups • Change group membership • Troubleshoot issues with BlackBerry smartphone user groups • Module 8 – Managing data transfer • Describe and configure email message prepopulation • Describe and configure wireless email reconciliation • Describe and configure wireless data synchronization • Describe wireless calendar synchronization • Describe and configure automatic wireless backup • Module 9 – Managing email message filters • Distinguish between BlackBerry smartphone user, group, and global email message filters • Describe how to create a new filter • Describe filter conditions • Describe filter actions • Configure the default action if no email message filters apply • Explain the importance of filter order • Describe how to manage email message filters
Who should attend
• BlackBerry Enterprise Server administrators • IT departments that support the BlackBerry Enterprise Server • System integrators • Solution designers • Anyone with some exposure to BlackBerry smartphones and minimal exposure to the BlackBerry Enterprise Server
Topics covered
• Introducing the BlackBerry Enterprise Solution • Introducing the BlackBerry Enterprise Server • Installing the BlackBerry Enterprise Server • Exploring BlackBerry Manager • Managing administrative roles • Managing BlackBerry smartphone user accounts • Managing BlackBerry smartphone user groups • Managing data transfer • Managing email message filters • Managing IT policies • Managing BlackBerry smartphones • Administering the BlackBerry Attachment Service • Mobile data access • Administering the BlackBerry Collaboration Service • Troubleshooting BlackBerry Enterprise Server issues
www.jcacademy.com
JOHN CORDIER ACADEMY
• Module 10 – Managing IT policies • Describe IT policies • Explain when IT policies can be used • Describe IT policy data flow Create and assign IT policies • Change IT policies • Troubleshoot and resolve IT policy issues • Module 11 – Managing BlackBerry smartphones • Describe BlackBerry smartphone management • Describe BlackBerry smartphone deployment • Describe the steps for troubleshooting wireless enterprise activation issues • Describe BlackBerry® Device Software management • Module 12 – Administering the BlackBerry Attachment Service • Describe the BlackBerry Attachment Service • Describe the network architecture of the BlackBerry Attachment Service • Configure the BlackBerry Attachment Service • Troubleshoot BlackBerry Attachment Service issues • Module 13 – Mobile data access • Introduce mobile data access and BlackBerry® Mobile Data System (MDS) • Identify and describe the features and functions of the BlackBerry MDS elements • Describe how to manage the BlackBerry MDS Integration Service • Identify how accessing organization data through access control and authentication can be configured using the BlackBerry MDS Connection Service • Describe how data flows through the BlackBerry MDS Connection Service • Troubleshoot mobile data access issues • Module 14 – Administering the BlackBerry Collaboration Service • Provide an overview of the BlackBerry Collaboration Service • Describe how data flows through the BlackBerry Collaboration Service • Describe how to manage the BlackBerry Collaboration Service • Module 15 – Troubleshooting BlackBerry Enterprise Server issues • Introduce BlackBerry Enterprise Server logging
• Describe how to use the BlackBerry Enterprise Server logs for troubleshooting • Describe other BlackBerry Enterprise Server utilities for monitoring and troubleshooting • Send notices to BlackBerry smartphone users • Troubleshoot email message delivery issues
www.jcacademy.com