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					Cisco Unified Contact Center - Product and System Localization Matrix
Purpose            The worksheets in this file are intended to communicate the extent of localization of the shipping or committed
                   component products of the Enterprise and Express versions of the Unified Contact Center (UCC).

                   Some limited information about support of internationalized data may also be provided. Other documentation, such as
                   Release Notes, should be referenced for detailed information about internationalization.


Definition of VTG Core Localization

Core User Interfaces and Help:
                  Product interfaces used by callers, agents, agent supervisors
                  Online help, or if none, an equivalent quick reference document corresponding to above UIs
                     For example: IP Phone Agent Quick Ref Card

VTG Core Localizations are localizations of Core UIs and Help in these specific written languages and spoken dialects:
                 Written Language                                 Spoken Dialects
                 English (U.S.)                                   U.S., U.K., Australian
                 Simplified Chinese (PRC)                         Mandarin (PRC, Taiwan)
                 Traditional Chinese (Taiwan, Hong Kong)          Cantonese (Hong Kong)
                 Japanese                                         Japanese
                 Korean                                           Korean
                 German                                           German
                 French (France)                                  Parisian
                 Italian                                          Italian
                 Spanish (Spain)                                  Castilian, Latin American
                 Portuguese (Brazil)                              Brazilian
                 Arabic                                           Saudi Arabia
                 Dutch (Netherlands)                              Dutch
                 Swedish                                          Swedish
                 Russian                                          Russian
                 Danish                                           Danish


Chart Legend
Green cell         The sub-component translation is available and shipping.
Yellow cell        The sub-component translation is targetted for the given date, and is subject to change.
White cell         The sub-component translation is not available.


Glossary
L10n               Localization (L10n) is the process of adapting an internationalized product for use in a specific locale.
I18n               Internationalization (I18n) is the process of (re-)engineering a product so that it can be easily adapted for native use in many locales
                   around the world.
Locale             A geographic area in which a given language or dialect of a language is written and/or spoken, but also in which other specific
                   customs such as date, number, and currency formatting are used.
kana               Japanese phonetic characters, such as katakana and hiragana.
PRC                Peoples Republic of China
                          Customer Contact Business Unit                                                                                        N. America                                   APac                          Japan                                                 European Markets                                                                       Emerging Markets
                                       9-Nov-09                                                                               Language:       English         French                  Chinese                   Korean     Japanese       Danish          Dutch      Finnish    French       German      Italian   Norwegian    Spanish    Swedish      Arabic         Polish   Portuguese   Russian      Turkish
                                                                                                                                                                             PRC               Taiwan                        Japan                                                                                                                                                            Russian
                                   Current FCS'd Release                    Component                                            Locale:       U.S.           Canada
                                                                                                                                                                           simplified        traditional
                                                                                                                                                                                                                Korea
                                                                                                                                                                                                                           kanji,kana
                                                                                                                                                                                                                                          Denmark      Netherlands   Finland    France      Germany       Italy     Norway       Spain     Sweden    Saudi Arabia     Poland      Brazil
                                                                                                                                                                                                                                                                                                                                                                                             Federation
                                                                                                                                                                                                                                                                                                                                                                                                          Turkey


Graphical User Interface Components                                                                       Aspect

                          CTI Desktops                             7.5(x)   Desktop Toolkit               GUI                                                 7.2(3)         5.1(0)           7.2(1)            5.1(0)      7.1(0)         7.1(3)         7.1(3)                 5.1(0)      5.1(0)     7.1(3)      7.5(1)      5.1(0)      7.1(3)                   Q3FY10       6.0(0)       7.2(1)     Q3FY10

                                                                            Agent,Supervisor Desktops     GUI                                                                                                                                                        Q3FY10                                         7.5(1)

                          CAD                                      7.5(x)   Desktops                      Help + QuickRefs                                    7.5(1)         6.0(2)           7.2(1)            6.0(2)      4.6(2)         7.1(2)         7.1(2)                6.0(2)       6.0(2)      6.0(2)                 6.0(2)      7.1(2)                    8.0(1)     7.1(2)        7.2(1)      8.0(1)

                                                                            IP Phone Agent Desktop        GUI                                                                8.0(1)           8.0(1)            8.0(1)      8.0(1)                                   Q3FY10                                         7.5(1)

                                                                            Reporting (WebView)           GUI, templates, Help                               5.0(0)sr8     5.0(0)sr3          7.2(1)           5.0(0)sr3   5.0(0)sr2       7.1(3)         7.1(4)               5.0(0)sr3    7.0(0)sr1    7.1(3)                7.0(0)sr1    7.1(3)                                7.1(3)       7.2(1)

                          ICM                                      7.5(x)   Reporting (CUIC)              Templates + Help                                    7.5(3)         7.5(3)           7.5(3)            7.5(3)      7.5(3)         7.5(3)         7.5(3)                7.5(3)       7.5(3)     7.5(3)                  7.5(3)      7.5(3)                     7.5(3)    7.5(3)        7.5(3)      7.5(3)
  Unified CC Enterprise




                                                                            Script Editor / ISE           GUI                                                5.0(0)sr9     6.0(0)sr1                                       6.0(0)sr1                                           5.0(0)sr9

                                                                            Script Editor / ISE           Help                                              5.0(0)sr10                                                                                                         5.0(0)sr10

                          CUIS/C                                   7.5(x)   Reporting Console             GUI + Help                                         Q3FY10        Q3FY10            Q3FY10            Q3FY10      Q3FY10         Q3FY10        Q3FY10                 Q3FY10       Q3FY10      Q3FY10                 Q3FY10      Q3FY10      Q3FY10        Q3FY10     Q3FY10       Q3FY10       Q3FY10

                          CEA                                               Instant Messaging             System Message set, help

                                                       Expert      7.6(1)   Historical Reporting (CR)     templates                                                          7.5(1)           7.5(1)            7.5(1)      7.5(1)         7.5(1)         7.5(1)                7.5(1)       7.5(1)     7.5(1)                  7.5(1)      7.5(1)      7.5(1)                   7.5(1)        7.5(1)

                                                      Advisor               Agent Quick Ref Guide         Document
                                                                            Historical Reporting (CUIS)   Templates + Help                                                   7.6(1)           7.6(1)            7.6(1)      7.6(1)         7.6(1)         7.6(1)                 7.6(1)      7.6(1)      7.6(1)                 7.6(1)      7.6(1)      7.6(1)                    7.6(1)       7.6(1)

                          CVP - Cust. Voice Portal                 7.0(x)   Desktop Video Selection       GUI + Help                                          7.0(1)         7.0(1)           7.0(1)            7.0(1)      7.0(1)         7.0(1)         7.0(1)                7.0(1)       7.0(1)     7.0(1)                  7.0(1)      7.0(1)      7.0(1)                   7.0(1)        7.0(1)

                          CCMP                                     7.5(x)   CC Management UI              UI+Help                                                                                                                                                               7.2(3)       8.0(2)     8.0(2)                  8.0(2)                                                         8.0(2)
                                                                            Desktops, Reporting           GUI, templates

                          EIM / WIM                                4.3(x)   Auto Spell-check              Dictionary                                          4.3(1)       Q3FY10                              Q3FY10      Q3FY10          4.3(1)         4.2(1)                 4.2(1)      4.2(1)      4.2(1)                 4.2(1)      4.3(1)                                4.3(1)       4.3(1)

                                               E-Mail & Web                 Chat (WIM)                    templates

                                            Interaction Mgrs                Desktops, Reporting           Help                                               Q3FY10                                                                       Q3FY10          4.2(3)                 4.2(3)      4.2(3)      4.2(3)                 4.2(3)     Q3FY10                               Q3FY10       Q3FY10



                          CCX                                      7.0(x)   Historical Reports, Client    GUI, templates                                                     3.0(2)           5.0(1)            5.0(1)      3.0(2)         5.0(1)         5.0(1)                 3.0(2)      3.0(2)      3.0(2)                 3.0(2)      5.0(1)                               5.0(1)        7.0(1)
  UCC Express




                                                                                                          User Guide = Help

                                                                            Agent,Supervisor Desktops     GUI                                                                                                                                                                                                       7.0(1)

                          CAD                                      7.0(x)   Desktops                      Help + QuickRefs                                    8.0(1)         3.0(2)           5.0(1)            5.0(1)      3.0(2)         5.0(1)         5.0(1)     7.0(1)      3.0(2)      3.0(2)      3.0(2)                 3.0(2)      5.0(1)                    8.0(1)      5.0(1)       7.0(1)      8.0(1)

                                                                            IP Phone Agent Desktop        GUI                                                                8.0(1)           8.0(1)            8.0(1)      8.0(1)                                                                                  7.0(1)

                          WFO/QM                                   2.7(2)   Quality Management            GUI + Help                                                         2.6(2)           2.6(2)            2.6(2)      2.6(2)         2.6(2)         2.6(2)                 2.6(2)      2.6(2)      2.6(2)                 2.6(2)      2.6(2)                                2.6(2)       2.6(2)




Audible User Interface Components
                                                                                                                                                                         Mandarin (PRC)
                                                                                                                                                                                                                                                                                                                                                        Arabic
                                                                                                                           per Locale      U.S., Canada      Canada      Mandarin (Taiwan)                      Korean     Japanese        Danish         Dutch      Finnish    French      German       Italian   Norwegian    Spain      Sweden
                                                                                                                                                                                                                                                                                                                                                       (Saudi)
                                                                                                                                                                                                                                                                                                                                                                      Polish    Brazilian     Russian     Turkish
                                                                                                                                                                         Cantonese (Hong Kong)

                                                                                                                                                              3.0(1)     3.0(2), 5.0(1), 5.0(1)                 5.0(1)      3.0(2)         3.5(2)         5.0(1)     7.0(1)      3.0(1)      3.0(1)      3.0(2)     7.0(1)      3.0(1)      5.0(1)      7.0(1)       Q3FY10       3.0(1)       7.0(1)     Q3FY10
                          IP IVR     (UCCX)                        7.0(x) Prompt Sets
                                                                                                                                           Spanish (U.S.) 3.0(1)         Malay 3.5(2)                                                   English (U.K.) 3.0(1)                                                                                        Spanish (LatAm) 3.0(1)
                                                                                                                 others per Theater                                      Thai 3.0(2)                                                    Hebrew 3.0(2)                                                                                                Spanish (Mexico) 3.0(1)


                                                                                                                    in development:                                      Q3FY10:        English (Australian)                                                                                                                                         Q3FY10: Czech, Hungarian



   Please review the chart legend on the Cover Page. If a cell is empty and
                   white, the UI is available only in English.


To show first shipping release information, type a '1' in this cell; to hide it clear it :                                                      1


Notes
                          IP Phone Agent (IPPA) - Until release 8.0, IPPA supports only single byte character sets on all IP
                          phones. Thus for Japanese, single byte katakana is provided.

                          CTI Desktop Toolkit GUI is localized, but some server-based error messages may display in English


                          ICM supports ASCII characters only — except for the Agent Names, Description, and Reason Code
                          fields. Validation rules do not apply to these three fields. This means that in a Japanese installation,
                          users will see the WebView user interface in Japanese, Agent Names, Reason Codes, and
                          Descriptions in Japanese, but all other reporting data will be presented using ASCII characters.


For details of each release, please refer to corresponding Release Notes and also to
                                 Express:
     Cisco CRS Software and Hardware Compatibility Guide
                                Enterprise:
Hardware and System Software Specification (Bill of Materials)


                          Contact: Doug Haney, VTG/CCBU Localization Program Manager

				
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