2008 Employee Compensation & Benefits Survey Results for the Commercial Health & Fitness Industry

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					2008
Employee Compensation & Benefits Survey Results
for the Commercial Health & Fitness Industry




                            Sponsored by


                            ActiveCareers.com
                            The Premier Resource for Fitness Industry Professionals
             2008
        Compensation and
         Benefits Survey

                          CONFIDENTIALITY ASSURANCE

The Compensation and Benefits Survey is based on a strictly confidential survey
conducted of IHRSA members. Upon receipt, all survey responses are assigned a
confidential code number by Industry Insights, Inc., and any name or company
identification is removed. Survey processing is then conducted on an absolutely
anonymous basis. No IHRSA staff member nor any industry company or individual, nor
anyone else other than a select few Industry Insights, Inc. associates ever see any
firm’s results.


Compiled by The International Health, Racquet & Sportsclub Association, and Industry
Insights, Inc.

Copyright © 2008. International Health, Racquet & Sportsclub Association
All rights reserved. No part of this report may be reprinted, reproduced, stored in a
retrieval system, or transmitted in any form or by any means—electronic, mechanical,
or otherwise—without the express written consent of IHRSA.

The International Health, Racquet & Sportsclub Association is a nonprofit trade
organization, serving the commercial club industry. To order copies of this report or
other IHRSA publication, contact:

IHRSA                                  617-951-0055; 617-951-0056 fax
Seaport Center                         800-228-4772 (U.S. & Canada)
70 Fargo Street                        http://www.ihrsa.org
Boston, MA 02210

To order copies of this report visit www.ihrsastore.com.
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International Health, Racquet & Sportsclub Association | Seaport Center, 70 Fargo Street, Boston, MA 02210 USA | 800.228.4772 • 617.951.0055
Table of Contents



About This Report....................................................1          Hourly Club-Level Employees
                                                                                   Aquatics Instructor ............................................45
How to Spot and Keep Great Employees...............2
                                                                                   Personal Trainer (In-Session Rate) ..................46
Survey Methodology................................................8                Personal Trainer (Floor Rate) ...........................47
                                                                                   Specialty Personal Trainer................................48
Definitions.................................................................8      Sales Representative........................................49
                                                                                   Fitness Center Personnel/Instructor..................50
Respondent Profile ..................................................9
                                                                                   Tennis Instructor ...............................................51
Executive Summary                                                                  Group Exercise/Aerobics Instructor ..................52
   General Compensation .....................................13                    Pilates Instructor ...............................................53
   Senior Management/Corporate                                                     Yoga instructor..................................................54
     Staff Compensation .......................................13                  Front-Desk Personnel .......................................55
   Salaried Club-Level Employee Compensation..14
   Hourly Club-Level Employee Compensation.....15                               Job Requirements
   Job Requirements.............................................16                  Senior Management/Corporate Staff ................59
   Employee Benefits ............................................16                 Salaried Club-Level Employees........................59
                                                                                    Hourly Employees.............................................59
Compensation Data
Senior Management/Corporate Staff
                                                                                Commissions and Bonus Plan
    Chief Executive Officer......................................21
                                                                                   Sales Staff ........................................................63
    Chief Operating Officer .....................................22
                                                                                   Personal Training Instructor..............................63
    Chief Financial Officer.......................................23
    Regional Club Manager ....................................24                Employee Benefits
    Sales & Marketing Director ...............................25                   Benefits Offered to Salaried Employees ...........67
    Human Resources Director...............................26                      Benefits Offered to Hourly Employees..............68
    Fitness/Training Director ...................................27                Health Insurance Practices ...............................69
Salaried Club-Level Employees                                                      Retirement Plans ..............................................70
    General Manager ..............................................31               Paid Leave........................................................71
    Sales and Marketing Manager ..........................32                       Recruitment.......................................................73
    Fitness Director.................................................33
    Group/Exercise/Aerobics Director.....................34
    Personal Training Director ................................35
    Tennis Director..................................................36
    Assistant General Manager...............................37
    Front-Desk Manager .........................................38
    Aquatics Manager .............................................39
    Youth Fitness Manager .....................................40
    Childcare Manager............................................41
    Member Service Director ..................................42
Acknowledgements

              Katie Rollauer, IHRSA Senior Research Manager

              Melissa Rodriguez, IHRSA Research Manager

              Kristen Walsh, IHRSA Senior Content Editor

              Shawn E. Six, Principal, Industry Insights

              Patricia Amend, Contributing Writer

              Rob Langone, IHRSA Marketing & Design Manager

              In particular, the 91 IHRSA members who contributed their time and effort in order to
              complete the 2008 Compensation and Benefits Survey.
About This Report

            The 2008 IHRSA Compensation and Benefits Report, a valuable service offered to club
            operators, contains new features. In addition to aggregated survey results and analysis, this year’s
            report includes analysis of results, a human resource-related article, and for survey participants,
            online access to survey results. Club operators will gain helpful insight from a panel of CEOs and
            HR directors of leading clubs in this year’s feature article. As an alternative to the printed report
            form, access to results online will provide participating clubs with the option of searching for
            compensation data for specific job titles.

            The information contained in this report represents the most complete, accurate and up-to-date
            compensation data in the club industry. The report is designed to allow a company to easily
            compare its compensation levels to 30 common job titles in the industry. These job titles include
            positions in senior management, salaried club-level employees and hourly club-level employees.
            In total, responding companies employ nearly 13,000 employees and operate about 700 clubs.

            In addition to compensation information, responding companies provided data on employee
            benefits offered, health insurance practices, retirement plans, vacation and sick leave.

            Detailed tables have been created in the compensation section of the report. These tables show
            all of the compensation data for a particular job title including the following aggregations: All
            Respondents, By Total Annual Sales, By Geographic Region, By Type of Operation, and By
            Number of Clubs (owned or managed).

            These aggregations will allow companies to compare their own data to the results of similar
            companies.

            As a company compares its compensation information to that of the industry, it is important to
            recognize that the statistics published in this report should be regarded as “guidelines” rather than
            “absolute standards.” Because companies will differ depending upon their location, size, and other
            factors, any two companies may offer their employees a reasonably attractive compensation
            package and yet be very different. For example, duration of employment and nature of prior
            experience will obviously influence the compensation offering for a particular individual. Thus, a
            deviation between any one company’s figures and a number appearing on a table in this report is
            not necessarily good or bad; it is merely an indication that additional scrutiny may be warranted.

            It is particularly important to recognize that, where data segmentation has resulted in the findings
            being based upon a small number of actual responses, one or two responses within any subset
            can dramatically affect the reported findings. As a result, considerable variability may exist in the
            data for those positions where the segmented analysis resulted in a small number of responses,
            i.e. less than 10 responses.

            Throughout the report “*” indicates that there was insufficient response data to provide a
            meaningful statistic for that item.

            We at Industry Insights, Inc. are proud to present the enclosed insights into the compensation and
            benefit practices of the health, racquet and sportsclub industry. We wish to thank the clubs who
            submitted data for this study.




               2008 IHRSA Compensation and Benefits Survey Results       ! Page 1
How to Spot & Keep Great Employees:
Priceless Advice from Your Peers
                                                                              By Patricia Amend


 H
         ow would you like to sit in a room with a group of your most knowledgeable peers from
         the IHRSA universe, and hear a discussion of the most vital issues of the day, in the realm
         of human resource management?

 To give you just that opportunity this year, we have added a new feature to this report: IHRSA’s
 first virtual Human Resources Roundtable discussion.

 To get the dialogue going, we surveyed four CEOs and HR directors at top clubs across the
 country. They are:

                T Herb Lispman (HR), who is                 T Lauren Eller (LE), who is Human
                now President & COO of the                  Resources Director at the Fitness
                Stablewood Springs Resort in                Formula, which has nine clubs in the
                Hunt, Texas, as well as presi-              greater Chicago area.
                dent & CEO of The Health
 Club Company, a consulting, management                     T Faith Pulis (FP), who is CEO of The
 and development company specializing in                    Thoreau Club, in Concord, Massachu-
 upscale health clubs and spas, based in                    setts, a legendary family club that has
 Sugar Land, Texas. He is well known for                    been serving its market for genera-
 having served as general manager at a                      tions—since its founding in 1951.
 number of other clubs including, The
 Houstonian Club in Houston, the Green                      T Donna Russell (DR), who is Director
 Valley Athletic Club in Las Vegas, the                     of Human Resources at Fitcorp, which
 Cascade Club in Vail, Colorado, and the                    has 11 clubs in the greater Boston area.
 Valley
				
DOCUMENT INFO
Description: The 2008 IHRSA Employee Compensation & Benefits Report is the most comprehensive survey of the North American health club industry's compensation and benefits practices. New to this year’s report are two features: a human resources round table article and expanded data analysis. In the round table article, CEOs and HR directors from leading clubs share insight into HR challenges club operators face and answer questions such as, "Are there any steps your company has taken to reduce turnover of personal trainers?" and "What kind of continuing education or professional development do you offer your employees?" A new executive summary provides analysis into job requirements and compensation data for industry-related job titles. This report provides employee compensation information for 50 common job titles (ownership, management, and staff), commission rates, and benefits practices (health benefits, retirement plans, vacation/sick leave, and other benefits). Data is presented in terms of: * Company revenues * Geographic region * Number of clubs/facilities operated. To be more environmentally friendly, this report is only available as a PDF.
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PARTNER IHRSA
IHRSA stands for the International Health, Racquet & Sportsclub Association. We are a trade association serving the health and fitness club industry. IHRSA's mission is to grow, protect and promote the health and fitness industry, and to provide its members with benefits that will help them be more successful.