Speech automation solutions can be an integral part of a contact center. Most common speech automation solutions are complicated. They involve premise-based hardware and software and require a very knowledgeable staff to implement and maintain them. Any decision to implement a premise-based speech automation solution requires a decisive return on investment case. There is a new paradigm in speech solutions that changes the way all contact centers should think about implementing speech automation. VoltDelta Hosted Solutions provides contact centers of all types access to leading-edge technologies including speech automation, IVR, ACD, VoIP transport, multi- modal messaging and outbound alerts on the per-minute used model.
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