The issues over payment and the Fair Labor Standards Act (FLSA), a federal law governing proper compensation, are no longer restricted to the Wal-Marts of the world. Now, contact center agents are joining the litigation fray: This past January, AT&T was hit with a wage suit by some of its contact center workers over alleged FLSA violations. The suit alleges that AT&T required agents to perform unpaid work before and after each work shift, including booting up computers, starting several software programs, and performing customer call-backs. Lawsuits alleging FLSA violations regarding payment of contact center workers have also landed at the doorsteps of other large companies.
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