Searching For Greener Call Center Fields by ProQuest


It's not uncommon to see stories weekly, even daily, about outsourcing to certain spots: India and, to a lesser extent, the Philippines. While it might be premature to say that BPO in these countries has reached saturation point, it's impossible to argue that costs have gone up, particularly in India. Labor costs, facilities costs and employee attrition have all been reported as rising. While India is still a giant and will continue to see a lot of outsourced business, many companies with call center needs are seeking greener fields.

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