Darst charges 30% more for sealing new driveways or parking lots. "I know a lot of people bid lower than I do, but I can live with that," she says. "When a customer, new or old, tries someone else because they're cheaper, and when they're done the homeowner can't get them to come back to fix something or can't even get them on the phone, that's fine with me. Because that means I'll get that customer back, and once I get you I'll keep you."
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