Many organizations find that their accounting and finance systems have failed to live up to expectations. While processes are significantly better than ever, they still seem to take too long, and employees, vendors, and customers continue to complain. Issues arise because information is often not easily accessible, workarounds continue to be needed, too much paperwork is required, and the much-anticipated return on investment does not materialize. No software solution is perfect, but many offer major improvements in various areas. The key to getting the most from a system is to marry process with technology and apply best practices. System implementation issues can be caused by a number of factors. Many projects are managed by external consultants who have a limited understanding of a company's business. When reviewing a process, the following areas should be addressed: 1. training, 2. reporting and data access, 3. self-service, 4. data input, 5. paper, 6. integration, 7. electronic distribution and receipt of data, and 8. user manuals, policies, and procedures.
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