In an interview, Sheryl Christenson, CEO of the Scottsdale, AZ-based restoration company Identity Theft 911, talked about the problem of identity theft. Christenson said what they see most often are victims who have had a lost or stolen wallet or handbag, a break-in, or a theft by a family member or trusted person who has access to information. They also continue to see victims who have responded to phishing e-mails. The most effective thing a business can do is be certain that appropriate security measures and protocols are in place -- and followed -- for handling payroll records and personnel files. She added many companies are now providing identity theft resolution as part of their employee benefits packages.