I SAY, YOU SAY by ProQuest

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Lay aside any superficial knowledge you may have about the speaker of the opposing view and concentrate on the person's facts and logic. According to attorney Gerry Spence, author of How to Argue and Win Every Time (St. Martin's Press, 1995), "Always the powerful key is listening, for retaliatory anger closes the ears, turns off the brain, and drains the soul." Some of us can't give in on any controversial subject during the discussion because of human nature and pride.

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