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We hope this newsletter will help keep you informed on all that is


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									                                                                  Marriott® Individual Incentives                 March 2008

We hope this newsletter will help keep you informed on all that is happening with
Marriott® Individual Incentives and The Ritz-Carlton® Individual Incentive Awards,
as well as the World of Marriott.

      Travel and Merchandise Incentives Zoom Past $45 Billion Mark
      Twenty-four Ritz-Carlton AAA Five-Diamond Resorts: We Like the Ring of That!
      Spotlight Q&A on Maria DellaCamera-Hughes, Marriott Individual Incentives Senior Sales & Marketing
      Customer Service The Marriott Way
      Do You Have a Question About One of Our Products?
      Openings & Renovations
      IMPORTANT: Return and Replacement Policies
      Renaissance Guests Mix It Up with New Cocktail Culture
      The Full Incentive Awards Menu

Please come visit us at the following shows:
New York Incentive, Rewards and Recognition Show - May 7 & 8, 2008- Booth #59

                                                                  Do You Have a Question About One of Our
Travel and Merchandise Incentives Zoom Past $45                   Products? Call Us—We Are Happy to Assist You:
Billion Mark
                                                                  Greg Whitacre
According to the Incentive Federation's 2007 United States        Sr. Director of Global Sales: 301-380-7152
Incentive Merchandise and Travel Marketplace Study, travel
and merchandise incentives are now a $46 billion industry.
According to the recently released study, approximately           Maria DellaCamera
$32.7 billion was spent on merchandise incentives and $13.4       Sr. Sales and Marketing Manager: 301-380-8220
billion on incentive travel in 2006. In a release on the study,
Incentive Federation Board Chairman Frank Katusak said,           Peggy Whitman, CITE
"What's particularly exciting about the results—besides the       Sr. Manager, Western US Regional Sales Office: 208-765-
dollar figure—is that incentive end user executives view          6868
incentives as an investment rather than a cost because they
can quickly and easily measure the financial return of these
initiatives." Incentives are clearly being embraced as a          Traci Samalis
sound, result-driven business strategy. Here are a few key        Midwest Regional Sales Manager: 262-878-9616
findings from the study:
                                                                  Constance Hoffman
        Thirty-four percent of U. S. companies used either        Western Regional Sales Manager: 310-798-1523
        incentive travel or merchandise incentives in 2006.
        Almost one third (31%) of companies used
                                                                  Tarsha Calloway
        merchandise incentives, while 10% used incentive
                                                                  Southeast Regional Sales Manager: 404-344-5344

        Incentive travel is seen as an investment by 85% of       Dotty Beverley
        companies with revenues over $100 million in the          MidAtlantic Regional Sales Manager: 301-380-8211
        study. Merchandise incentives are seen as an
        investment by more than three-fourths of
                                                                  Dotty Love
                                                                  Sales Manager: 301-380-1430
        Companies with revenues over $100 million are
        more likely to use both travel and merchandise            MaryJean Spencer
        incentives than smaller companies.                        Sales Manager: 301-380-5096

The most common incentive travel application is for sales         Julian Bonnett
incentives. Other widely-used applications are non-sales           Sales Manager, London: 011-44-207-012-7052
employee recognition and consumer/user promotions.
                                                                   Andreas Mueller
Merchandise incentives are most often used for non-sales           Head of Individual Incentives, Continental Europe:
employee recognition and business gifts. The incentive             + 49 6196 496 214
industry shows no sign of slowing. More than half of large
companies queried state their budgets for incentive travel
have increased over the past two years, and believe they will      Openings & Renovations
continue to increase over the next two years, while almost
one third say they have remained the same. On the                  Marriott Openings
incentive merchandise side, approximately 30% of                   Residence Inn, Phoenix North/Happy Valley
respondents report their budgets have increased over the           Fairfield Inn & Suites Phoenix, Arizona
past two years and 59% anticipate these budgets will               Fairfield Inn & Suites Rancho Cordova, California
continue to increase over the next two years.                      Residence Inn San Diego Oceanside, California
                                                                   Courtyard Paso Robles, California
                                                                   SpringHill Suites Lancaster Palmdale, California
Twenty-four Ritz-Carlton AAA Five-Diamond                          SpringHill Suites Colorado Springs South, Colorado
Resorts: We Like the Ring of That!                                 Residence Inn Dover, Delaware
                                                                   Courtyard Fort Myers at I-75 and Gulf Coast Town Center,
Twenty-four Ritz-Carlton hotels received the prestigious Five-     Florida
Diamond Resort distinction from AAA, North America's               SpringHill Suites Orlando Airport, Florida
largest motoring and leisure travel organization. AAA's rating     Courtyard Boise West/Meridian, Idaho
of 100 top resorts is based on criteria including public areas,    The Blackstone, A Renaissance Hotel, Chicago, Illinois
rooms, amenities and service. The Camelback Inn, a JW              SpringHill Suites Terre Haute, Indiana
Marriott Resort & Spa, tied only two other hotels worldwide        Residence Inn Lafayette Airport. Louisiana
for being named to the list for the past 32 years. The recently    Renaissance Boston Waterfront Hotel, Massachussetts
renovated JW Marriott Cancun Resort & Spa also received            JW Marriott Hotel Grand Rapids, Michigan
five-diamond status. Representing the upper echelon of the         Courtyard Minneapolis Maple Grove/Arbor Lakes, Minnesota
hospitality industry, AAA Five Diamond Award winners make          Residence Inn Billings, Montana
up just 0.27 percent of the 60,000 Diamond Rated lodgings          Residence Inn Neptune at Gateway Centre, New Jersey
and restaurants throughout the United States, Canada,              Fairfield Inn & Suites Elizabeth City, North Carolina
Mexico, and the Caribbean. "Five Diamond establishments            Courtyard Canton, Ohio
reflect the characteristics of ultimate luxury and                 Courtyard Philadelphia Great Valley/Malvern, Pennsylvania
sophistication," said Michael Petrone, director of AAA             Courtyard Aguadilla, Puerto Rico
Tourism Information Development. "The physical attributes of       Courtyard Charleston Mt. Pleasant, South Carolina
these properties are extraordinary in every manner, and            TownePlace Suites San Antonio Northwest, Texas
personalized services for guests consistently exceed               SpringHill Suites Norfolk Old Dominion University, Virginia
expectations of even the most refined traveler. To achieve         Courtyard San Luis Potosi, Mexico
and maintain this level of service is an amazing
accomplishment, and AAA is pleased to honor these                  Marriott Renovations
establishments as Five Diamond Award recipients." AAA's            Camelback Inn, A JW Marriott Resort & Spa, Scottsdale,
Diamond Rating System is the only ratings system that              Arizona
covers all of North America and one of only two that conduct       SpringHill Suites Phoenix Glendale, Arizona
physical, on-site evaluations. It is the only system that uses     Renaissance Long Beach Hotel, California
full-time, professionally trained evaluators to inspect each       Courtyard Los Angeles Pasadena/Monrovia, California
property on an annual basis using a set of guidelines that are     SpringHill Suites Jacksonville Airport, Florida
made available to all establishments. AAA rates more               Fairfield Inn & Suites Hinesville, Georgia
properties than any other rating entity. AAA considers and         Fairfield Inn & Suites Augusta, Maine
investigates member feedback during reviews, but does not          SpringHill Suites Baltimore Downtown/Inner Harbor,
depend on guest opinions to derive a rating. In addition, AAA      Maryland
provides travelers the opportunity to post comments about          Marriott East Side, NYC
their experiences at AAA Approved establishments. Here, in         Renaissance New York Hotel Times Square, NYC
a statement from AAA, are the reasons one of the 24 Ritz-          JW Marriott Hotel Houston, Texas
Carltons, in NYC's Battery Park, made the list: "Located only      JW Marriott Hotel Beijing, China
five blocks from Ground Zero, The Ritz-Carlton New York,           Aruba Marriott Resort & Stellaris Casino, Aruba
Battery Park is a phoenix that rose among the ashes and            Toronto Marriott Downtown Eaton Centre, Canada
tears of September 11. Its greatest distinction is the             Budapest Marriott Hotel, Hungary
magnificent views of the Statue of Liberty. Guests will find the   Huntingdon Marriott Hotel, Cambridgeshire, United Kingdom
landmark riveting to the point of distraction. It's an odd
juxtaposition, the horror and grief that emanates from the
World Trade Center site, and the hope and promise that the
Lady and her torch represent. Between the two stands a             Please Read: Return and Replacement
modern hotel, with stellar Five Diamond service and a bold         Policies
and defiant New York state of mind."
                                                                   Non-Expired Award Certificates
Spotlight Q&A on Maria DellaCamera, Marriott                       Award certificates may be returned prior to the expiration date
Individual Incentives Senior Sales & Marketing                     for credit on your account and are subject to a $5.00 USD
Manager                                                            return fee per award certificate. E-Incentives are subject to a
                                                                   $1.00 USD return fee per award certificate. To obtain
                                                                   replacement award certificates, a new order must be placed
Q: How long have you been with Marriott and in the incentive       at current prices and is subject to the standard $10.00 USD
industry?                                                         S&H fee if the order is under $5,000 USD. Replacement
A: I've been with Marriott for 15 years and have worked in        orders must also indicate in the "Comments Section" of the
Consumer Marketing most of my career. I've been working           order form that your credit balance for previously returned
in the incentive industry for 5 years. This is a great business   non-expired award certificates should be applied to this order
and I love it!                                                    as total or partial payment. Account credit balance(s) must be
                                                                  applied to new orders within 30 days or a refund check will be
                                                                  issued to your company.
Q. How did you respond when you heard that incentive travel
and merchandise are now a $45+ billion industry?
A: I thought this was great news especially when you hear         Expired Award Certificates
that end user executives view incentives as an investment         Standard contractual terms and conditions state that
rather than a cost! My only disappointment about most of the      expiration dates on award certificates apply and the
research that has been conducted over the years is that they      expiration date cannot be extended.
don't separate group from individual travel. Anyone up for
the task?
                                                                  Promotional Products (Bonus Bucks, Dining, Golf, Spa
Q: How has the industry changed in the past 5 years and           You may return coupons that have not expired for a credit to
where do you see it in 10 years?                                  your account.
A: The gift card industry is just booming and I believe we will
see this industry continue to grow over the next 10 years.
                                                                  Returned coupons are subject to a $0.50 USD per coupon
The magic of the gift card is that it opens the door to quality
                                                                  restocking fee. To obtain replacement coupons, a new order
products and services employees want to acquire, providing
                                                                  must be placed at current prices and is subject to the
the flexibility of choosing something which appeals to them.
                                                                  standard $10.00 USD S&H fee if the order is under $5,000
The appeal factor is critical because without it, the reward
                                                                  USD. Replacement orders must also indicate in the
would be of no value to the employee being recognized or
                                                                  "Comments Section" of the order form that your credit
                                                                  balance for previously returned non-expired coupons should
                                                                  be applied to this order as total or partial payment. Account
Q: What is your favorite incentive?                               credit balance(s) must be applied to new orders within 30
A: What is my favorite incentive? Give me a 7 night Marriott      days or a refund check will be issued to your company.
Resort Award!!! You can choose from more than 80 resorts
around the world. This Award also includes a $50 Marriott
                                                                  Lost/Stolen/Destroyed Award Certificates
Cheque each night of your stay and a Dinner for Two
                                                                  Standard contractual terms and conditions indicate that lost,
Award. Who wouldn't go the extra mile for the vacation of
                                                                  stolen or destroyed award certificates cannot be replaced. A
their dreams!
                                                                  new order must be placed if a new award certificate is
Q: What has been one of the more creative ways a company
has used Individual Incentives?
                                                                  Lost/Stolen/Destroyed Prepaid Cards
A: We have seen a few healthcare providers use incentives         Standard contractual terms and conditions indicate that lost,
to encourage wellness. You basically earn points for
                                                                  stolen or destroyed Prepaid Cards (e.g., TravelCards) cannot
completing medical screenings, implementing a work-out
                                                                  be replaced. A new order must be placed if a new card is
program or quitting smoking. Points can be redeemed for
various merchandise and travel awards.

                                                                  Please contact your Regional Sales Manager if you have any
Customer Service The Marriott Way

Stellar customer service has been a hallmark of Marriott since
the company began in 1927. This customer-comes-first              Renaissance Guests Mix It Up with New Cocktail
ethos is exemplified in gestures large and small. With this       Culture
heritage in mind, we thought it might be of interest to
periodically share a customer service anecdote. Here's the
                                                                  Renaissance Hotels & Resorts has introduced an irresistible
                                                                  new Savvy Service Signature that is sure to have guests
                                                                  "buzzing." The Renaissance Cocktail Culture Experience is
Bobby works at the Irvine Marriott in California. As lobby        one of the exciting new elements that puts guests in the
houseman for the past three years, Bobby not only maintains       spotlight with a sophisticated and fun experience they can
the hotel lobby with gusto and pride, he has carved out a         find only at Renaissance hotels. Built on a foundation of fresh
niche for himself as one of Marriott's most enduring goodwill     ingredients and fresh squeezed juices, the cocktail culture
ambassadors, personally greeting guests and ensuring their        experience explores professional bartending technique,
needs are met. His good cheer and enthusiasm have also            signature cocktails, and engaging atmosphere, music,
earned him the admiration and affection of his fellow             lighting, and visual merchandising.
associates, who presented Bobby with a Road Runner™ shirt
in honor of his speedy response time.
                                                                  "Our mixologists are creating unique and interesting drinks
                                                                  because our guests expect an exceptionally crafted cocktail,"
Bobby's enthusiasm and dedication to serving people               said Rita Cuddihy, senior vice president, Renaissance Hotels
extends beyond his career with Marriott. Every Saturday,          & Resorts, North America. "The Cocktail Culture Experience
Bobby volunteers at a local senior facility where he delivers     is one of our new Savvy Service Signatures and the drink
mail, helps with wheelchairs, and shares his special brand of     blocks allow them to engage in creating their own, truly
warmth and hospitality.                                           custom cocktail."
 "It's the Marriott way," says Bobby. "Make the guests feel      The new service includes the custom Renaissance Cocktail
 comfortable so they come back to us. If you give respect, you   Blocks - an exciting and fun way for guests to interact at the
 get it back."                                                   bar. Each block features different cocktail ingredient "building
                                                                 blocks," including Spirits, Barware, Fresh Ingredient, Method
                                                                 of Preparation and Flavor Profile. The interactive ritual "The
  Please enjoy CEO Bill Marriott's blog at                       Custom Cocktail Experience" will take place in every
  http://www.blogs.marriott.com.                                 Renaissance Hotel and Resort around the globe at the same
                                                                 time every night when guests are rallied to the bar to
                                                                 experiment with the blocks and the bartenders by rolling
                                                                 different combinations to create a signature cocktail. The
                                                                 bartender then picks the winning combination, named for the
                                                                 guest who created it, and features it as the drink of the
                                                                 evening for all to try. Happy hour will never be the same…

                                                                 The Full Incentive Awards Menu

                                                                 People don't dream about deluxe pen sets or personalized
                                                                 luggage. But a free trip will set their hearts and minds racing.
                                                                 That's why corporate incentive managers are turning to
                                                                 individual incentive travel programs in increasing numbers.
                                                                 When you work with Marriott, you're partnered with one of the
                                                                 most respected brand names in the business. No other hotel
                                                                 group can offer such a wide choice of rewards to such a vast
                                                                 range of destinations.

                                                                 Stay Awards >>
                                                                 Each Stay Award includes 1 night accommodations,
                                                                 applicable room taxes, and most include breakfast for two.
                                                                 Awards are valid for 15 months.

                                                                         The Americas Awards >>
                                                                         Worldwide Award >>
                                                                         Worldwide Select Award >>
                                                                         European Awards >>

                                                                 Non-Stay Awards >>
                                                                 These awards work well on their own or when combined with
                                                                 one of our Stay or Package Awards.

                                                                         Marriott Dining Awards >>
                                                                                  Dinner For Two
                                                                         Spa Experience Award >>
                                                                         Marriott Cheques >>
                                                                         Golf Awards >>
                                                                         The Marriott TravelCardSM >>
                                                                         Marriott VacationCard >>

                                                                 Package Awards >>
                                                                 Each award includes accommodations, applicable room
                                                                 taxes, and full breakfast for two the next morning.

                                                                         Resort Award >>
                                                                         Live Entertainment Award >>
                                                                         Club House Golf Award >>
                                                                         Vacation Villa Awards >>

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