Running Avid DS Version Info Extractor to Check an Avid DS System Configuration DS Version Info Extractor is a useful utility for confirming DS configuration. It can also be used to gather DS system information so that it can be sent to Avid Support in the case that the system requires remote system support. DS Version Info Extractor (or VIE as it is commonly shortened to) can be launched from the DS Support Console shortcut normally found on the DS system desktop (the Avid DS support Console has several Tabbed views and VIE is found in the Avid DS Tools section Tab). VIE can also be launched as a standalone application from the Start Menu > DS vx.x > Tools program Group. After a brief splash screen, the V.I.E console is displayed as per the example below. V.I.E is normally run on one of two modes: • 1: In local test mode to check the local DS configuration. If you wish to run this mode, select the "File" menu, and then the "Run Test" item. The application will run several checks on the system and then after several seconds processing, will return the results as a "Traffic Light" indicators against each of the test areas. For example, a green indicator against "Application" would indicate that the DS application and associated configuration passed the necessary tests. An orange indicator is intended to flag a minor point of concern and a red indicator flags a serious failure of this group of tests that requires further attention. To learn more about a test section after the tests have completed, click on one of the coloured indicators to open up more detailed information about that group of tests. • 2: To gather and package system information that can be opened by support personnel. In this case select the "File" menu, and then the "Create Cab" item. The application will run several tests and gather system information in the background and then wrap the test results and gathered information into a Cabinet archive file. An application dialog box will open at the completion of this process asking if you wish to email the cabinet file to Support ‐ if your DS system is connected to an external network then select "Yes" but if the system is connected to an internal only network, click "No". It will now be necessary to find the created cabinet file which is normally deposited at the root of the C: Drive. The normal format for the naming of the file will be "AvidDS[DS_System_ID]_[Todays_Date]_[Time].cab. The resulting cabinet file can now be transferred to a secondary computer and Emailed to your Avid Support representative.
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