"Builders The Advantages Of Outsourcing Warranty Service"
Builders: The Advantages Of Outsourcing Warranty Service $770,000 was awarded in June for Many Builders have a tough time getting The homeowner is given a warranty a $360,000 home in a nearby county. After their customers to adhere to the warranty. book which over 5,000 Builders use an eight day trial, a jury awarded and sent ProHome® clarifies what is covered in the nationwide. ProHome® documents every a strong message to the home building warranty and what is not. call in their system which becomes an community for a mold case that was Tom Coyle from Sunrise Colony, in invaluable tool for reference. All warranty clearly no fault of the Builder. What is the Las Vegas area, has documented that items are assigned a code, making it most astonishing is that the first time the ProHome® saved their company an possible to track the types of problems Builder was made aware of the mold excess of $1 Million dollars over a 30 that occur and how often. This allows you, problem, the customer’s 12 month month period as they were closing 10 – 15 the Builder, to focus on areas in your warranty had expired by 5 months. homes per month in one development and operation that need improvement. If first year warranty service is an area an excess of $750K over an 18 month During the customers warranty of your business where you would like to period in a second development that period, ProHome® addresses all customer cut costs and improve service (and avoid closes 35–50 homes per month. concerns, provides a 24/7 emergency situations like the case cited above), On a local basis, Peter Lee from SPL response, performs 30 day and 11 month consider outsourcing to a professional Development said “I have been extremely warranty walks. Valid warranty items are warranty servicing company, such as happy working with ProHome. The amount held to the next weekly meeting for Builder ProHome®. of time and resources that I have been approval. ProHome® then schedules By using an independent third-party able to save and still maintain the level of homeowners and the Builders’ trades to warranty servicing company, you can professionalism that our clients have come complete approved items. This enables focus on new and existing projects rather to expect from SPL Development Group the Builder to spend 15-20 minutes a than spending a disproportionate amount has been invaluable. Having gone through week on warranty issues rather than of time and effort on warranty work. the process of performing the services for addressing these issues continually ProHome® starts from the beginning our customers on previous developments throughout the week. by training your new homeowners on what myself and now having utilized your to expect from their warranty. We give services, it is an easy choice to foresee Consistency Across The Country homeowners a clear, written manual of how I will proceed in the future.” what is covered and what is not. The Rod Mitchell of Meridian Custom In today’s economy, Builders are warranty is based on the National Homes said “We are so glad that we expanding into markets outside their home Association of Home Builders’ “Residential chose to engage you to handle our territory. By standardizing their warranty Construction Performance Guidelines.” customer service management and and customer management process, As a third party warranty manager, warranty issue resolutions. You have aggressive Builders can utilize the ProHome® is objective, therefore there is saved us so much effort in our office, ProHome® system in over 100 major no conflict of interest in managing the reduced conflict within our team, and most markets nationwide. warranties and the emotional dynamic is importantly helped us hold our ProHome® has been serving removed from the equation. subcontractors to a higher standard and America’s finest Builders for over 25 years deliver a better product. We are and has been featured in several Trade experiencing a real saving in overhead Magazines. Many members of the Add Protection And Increase Your and happier customers, both of which are Bottom Line ProHome® management team are so important in today’s market.” recognized as “experts” in new home warranty management. ProHome® is the nation’s leading The ProHome® Process ProHome® of New England serves third party Warranty Management the central and eastern Massachusetts Company. More than 5,000 Builders find Prior to the closing, ProHome® meets area, Rhode Island, and southern New ProHome® more cost effective than an in- with the new homeowner for a detailed Hampshire today. house process. When times are good, orientation of all aspects of their home. your company may tend to throw money at This is much more than a surface Ed Mangini is the Owner / General deficiencies. During difficult economic inspection and usually takes 1 to 2 hours Manager of ProHome® of New England. times like these, you may be evaluating to complete. ProHome® addresses the Operating since early 2003, ProHome® of every cost. homeowner’s maintenance New England has partnered with over 50 To make a cost comparison between responsibilities, outlines the warranty builders throughout New England. Ed can in house warranty service and outsourcing process, and shows them how to operate be reached at their corporate office in to a third party, calculate what is being and maintain each element of the home. Franklin, MA, (508)528-7827 or spent on personnel time and expenses for: Homeowners are thoroughly educated Prohome@Prohomesne.com. on which items are their responsibilities • Pre-close and warranty walks and which items require professional • Trade scheduling time attention. Once the sale is complete, the • Phone time homeowner is given a “Just Give Us • Cell Phones A Call” card and ProHome® becomes the • Gas and other auto expenses central gateway for solving problems • Taxes and Insurance and handling all their questions and • Vacations and other benefits concerns. • Non-warranty items repaired or replaced.