CORPORATE SOCIAL RESPONSIBILITY WORKSHOP

							                                                      The Civil Society Development Foundation Hungary www.csdf.hu




                                ISSA NGO DEVELOPMENT INITIATIVE

                                    Needs Assessment Questionnaire

    Please send your responses to this Questionnaire to Eva Izsak (eizsak@issa.hu) by 1st March 2007

This questionnaire will take approx. 1 hour to fill in. We encourage you to use bullet points when
responding. Your responses will serve the following purposes:

1. They will support the ISSA office in its attempt to map Council Members’ needs and strengths
2. They will assist CSDF and ISSA in identifying topics for discussion during the meetings with Country
Directors on Day 3 of the NGO Development Initiative Piloting Visits.
3. They will serve as a baseline study to measure the impact of the NGO self-assessment tool after it is
implemented.

Thank you in advance for your responses and participation in this initiative!

The ISSA Office
The Civil Society Development Foundation Hungary


I. Basic Information

 Name of the respondent:                                     Milena Mihajlović
 Organization:                                     CIP-Center for Interactive Pedagogy
 Country:                                                    Republic of Serbia

II. Organizational Issues

1. In which year was your organization registered? 1988

2. How many paid employees work at your organization?
   Full time 4 _______________
   Part time 2 _______________

not employed staff - on fees
     one person 25% working time - permanent (project coordinator)
     one logistic person and one driver
     CIP has 50 trainers 4 certificators for RWCT program

3. How many volunteers other than governing body members serve your organization annually?
   (Please estimate if necessary.)

4. What services does your organization offer?
    Developing educational models for improving education of Roma




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                                                      The Civil Society Development Foundation Hungary www.csdf.hu



       Promotion of right for quality education; Empowering professionals and parents advocacy skills for
        quality education for all
       Personal and professional empowerment of professionals in education and others: 80 training
        modules; Creating training modules (for the educational staff, and other professionals and clients)
       Manuals and picture books
       Education and Monitoring the implementation of SbS child-centered programs

5. What are the main activities and programs of your organization in 2007
Projects
Running Projects aimed to improve accessibilities and fairness of education
      Equal Chances in secondary school. Goals: Creating the national educational framework and the
       model for integration of Roma children age 5-18 into the educational system * Quality improvement
       of the educational processes in participating institutions * Training educational staff of Roma
       nationality and empowering Roma NGOs. (3rd year)
      Inclusive Education - from Practice to Policy. Goals: Promoting the values of inclusive society
       enabling all children and youth with equal rights and chances in education * Creating conditions
       providing equal access to quality education to all of the children/youth who are marginalized,
       discriminated and/or segregated on the basis of their ethnicity, social deprivation, mental
       capabilities, disability or sickness. (2nd year)

       Begin at the Beginning Promoting Early Childhood Development through Community-Based
        Initiatives (MATRA project) (plan to start in May)
       Quality Early Education Initiative - Developing National Mentoring and Certification Systems (plan
        to start in May)

Collaboration on other organization' projects
      Ministry of education projects, especially education and establishing of Roma teaching assistants in
       primary schools; Save the Children...

Creating of new projects
      ICT – Informative Communicative Technologies as a tool for developing inclusive society
      Cretaing network of trainers for Education for Social Justice children program
      Community based Early Childhood Education – education of parents to support development of their
       young children

Trainings: trough projects and paid from educational institutions and other organizations

Publishing: translation and publishing material for community based programs; new manual

Partnership: developing collaboration with association of professionals in education and with MoE:
trainings and common projects

Recourses development: creating new training modules; supporting professional development of CIP
trainers

6. What were the main achievements for your organization in 2006?
Please refer to:
Development in professional areas (launching new programs etc)
      12 new training modules created; 3 training modules adapted
      110 trainings, 296 training days, 2738 participants, evaluation 4,6 (5 max)


ISSA NGO DEVELOPMENT INITIATIVE, 2007                                                        2/2
                                                      The Civil Society Development Foundation Hungary www.csdf.hu



       collaboration with MoE on their projects in the area of improving education of Roma:
                - 8 days training created and implemented for 47 future Roma Teaching Assistants (15 of
                them were trained before within CIP projects) and 8 RTA mentors (1 of them is CIP trainer,
                both were educated and had work as RTA within CIP project).
                - within two other projects: ESJ trainings and training for mentors from MoE local
                departments
       Participation in Working Groups and Task Forces:
                - ISSA ESJ initiative
                - ISSA NGO Development Task Force
                - Educational Board - NGO Network monitoring the implementation of the Common Action
                Plan for Improving Education of Roma in the Republic of Serbia within League for Decade
       Presentation on professional conferences and meetings: 4 in Serbia, 5 abroad
       10 Local Inclusive Teams established, with 150 professionals from educational, health and social
        care institutions – they advocate and promote inclusive education
       3 secondary schools in project Equal chances in secondary schooling had started to be more active;
        their status in local communities is much better because they are recognized as schools who cares
        about students and provide them more quality education

Development in organizational areas (new sources of funding/income, strategy, management etc.)
     Increasing Income from Service
              2005: Services: – 24% Grants - 76%
              2006: Services: – 41% Grants - 59%
     Increasing number of trainers in 2005 – 37 in 2006 – 57, 37 of them were on some Training of
      trainers
     New Board

7. What was your organization’s total revenue in Euro for calendar year 2006? (Please estimate if
   necessary.) rollover from 2005 - 65 466; Income in 2006 – 269 440; roll over to 2007 – 62 591

8. What proportion of the total revenue in 2006 came from the following sources?

                              Source of Income                                          Percentage
                                                                          52,45%
 OSI (including the local Soros Foundation)                               - OSI – 10,22%
                                                                          - Fund for an Open Society – 42,23
 ISSA                                                                     7,35%
                                                                          7,56%
 International donors (e.g. EU, USAID, Mott Foundation)                   Pestalozzi Children's Foundation,
                                                                          Norwegian People's Aid, UNICEF
                                                                          0,25% Professional Associations
 National nonprofit organizations (e.g. city/community foundations)

 National Government (e.g. ministries, state funds)                       6,75%
 Local government
 Corporations (e.g. local, national, multinational)
 Private individuals                                                      0,15%

 Mission-related income-generating activities of the organization




ISSA NGO DEVELOPMENT INITIATIVE, 2007                                                        3/2
                                                      The Civil Society Development Foundation Hungary www.csdf.hu




 Unrelated business activities of the organization
 Membership dues
 Other (please specify)                                               25,50%
 Educational institutions - preschool, primary and secondary schools.

 Total                                                                    100%


III. SWOT questions
9. What do you consider to be the STRENGTHS of your organization regarding organizational
   issues (management, structure, number of employees, volunteers etc.)?
      Management (defined procedures; team work; sharing of information; coordination; planning)
      Structure:
           - Assembly (40 members); Board – 5 members; Financial Board – 3 members
           - Core team: Executive Director and 5 Program Coordinator; Secretary and Administrative
       worker; Driver when needed
           - network of 50 trainers and certificators
  Legal regulations: Documents according with relevant national lows and international NGO practice

10. What do you consider to be the STRENGTHS of your organization regarding professional issues
    (related to the core activities of your organization – services, projects, programs etc.)?
       Human resources: various knowledge and experience; responsibility; professionalism; dedication;
        Core team
       CIP is recognized as an organization with high quality of services
       Wide spectrum of services, programs and activities (different topics for different target groups...)
       Adaptation of training modules and other services to the needs of beneficiaries
       Flexibility and adaptability to political and societal changes

11. What do you consider to be the WEAKNESSES of your organization regarding organizational
    issues (management, structure, number of employees, volunteers etc.)?
       Structure of Core team and trainers: lack of gender, age and professional diversity
       Planning – time management (we usually plan more than we can do)
       From time to time we lack to obey procedures and rules we established
       Documentation

12. What do you consider to be the WEAKNESSES of your organization regarding professional
    issues (related to the core activities of your organization – services, projects, programs etc.)?
We think that is time for Core team members to be more focus at one or two topics, to get more theoretical
knowledge. Now we all work on different topics, projects and programs, so it is not easy to get more deep
knowledge in all areas

13. What do you consider to be the OPPORTUNITIES available to your organization now and in the
    future (in terms of both internal and external factors that would help the further development)?
      Collaboration with Association of professionals in education – training of their members and
       common projects for MoE and donors
      Mentor work younger colleagues – new associates




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                                                     The Civil Society Development Foundation Hungary www.csdf.hu



14. What do you consider to be the THREATS that confront your organization and the obstacles to
    seizing the opportunities at hand?
       We don't have accreditation for our trainings now (except one). We had all trainings accreditation
        before, but Bureau for improving education who gives accreditation have negative attitude to NGO
        sector
       Image of NGO s in Serbia are still bad - people usually connect NGOs with politic
       Low for NGOs are waiting for approval for many years – we have Low for Citizen Association from
        80s
       Political changes – Serbia don't have Educational Strategy, so each new MoE change reform
       Financial issues: it is not regulated who and how will pay for professional development of
        educational staff – so school don't have money for trainings. It is something between MoE and Local
        governments

IV. Development needs

15. What are the most important development needs in your organization in the following areas?

        Professional know-how and skills:
        We need to decide what kind of organization we would like to be. It is a hard decision for us. One
moment we would like to be more professional organization, at other moment we would like to change
educational system and society in Serbia. From Training center, Think tank, NGO ... we have a lot of
resources and expertise, so can be different kind of organization – now everything is mixed and we are not
sure that is OK for the future. We think that need to be more specific and focus in the future.

        Organizational know-how and skills:
       Reality based Planning (time management, setting priorities, planing time for thinking and personal
        professional development)
       We would like to learn how to make balance between our needs and opportunities – to develop more
        services we like to do, not to response on donor and educational reform demands
       Networking of teachers and trainers we work with


16. What are the 3 most important things that you lack at the moment but would be of great help in
    your work?

       Money
       More staff
       Time




ISSA NGO DEVELOPMENT INITIATIVE, 2007                                                       5/2