Organised by:
In association with the Australian Institute of Office Professionals:
Executive Assistant/PA Summit 2005
29th & 30th November 2005, Sydney Convention Centre
How do Executive Assistants/PAs contribute to business success? The Executive Assistant/ PA Summit will explore what it takes for Executive and Personal Assistants to deliver and excel in the workplace environment of 2005, what skills are required now and what the challenges and opportunities are in the future.
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Summit Theme: Partnerships for Success
Topics cover key issues and trends including: Confirmed speakers at this conference include:
From Secretary to Executive Assistant: where have we come from? The relationship between the MD/CEO and the Executive Assistant What does today’s boss want from their EA/PA? The Power of Networking Managing expectations and the Executive Assistant of tomorrow Understanding the key challenges for the CEO/MD and EA partnership Do your brand values match your employee values and culture? Importance of ethics and confidentiality How creating or being part of a network can deliver significant benefits to your role inside and outside of your organisation Mentoring other EAs/PAs: counseling, training and other key issues Is there a link between Emotional Intelligence and important criteria like leadership, happiness and life satisfaction? Managing your career and finding the work-life balance Technology 101: why everyone’s got laptops and Blackberrys and what you need to know about IT Understanding the written and unwritten rules of organisational culture Moving from being “just a PA” to being the “strategic partner” to the boss
Tessa Curtain, Executive Assistant to Global Leader Enterprise Services, Deloitte Touche Tohmatsu and former PA to Jeff Kennett MP, former Premier, Victoria Tracey Jones, Executive Assistant to Mark McInnes, Chief Executive Officer and Robert M Savage, Chairman, David Jones Vicky Toppinen, Executive Assistant to Andrew Mohl, Chief Executive Officer, AMP Kate Winter, Executive Assistant to Rohan Gamble, Managing Director, Virgin Money Aleks Konakov, EA to Philip Corne, Chief Executive Officer, Louis Vuitton Australia Georgina Nash, EA to David Liddiard, Chief Executive Officer, National Aboriginal Sports Corporation Australia Emily Richmond-Jones, Chief Information Officer, CSC Australia Dianne Woolley, EA to GM Corporate Services, Ambulance Service of NSW Kaye Strain, Principal, FUTURES Recruitment Susan Plowes, EA to Terry Towell, Managing Director, Allianz Australia Insurance Collette Irvine, EA to Max Moore-Wilton AC, Chairman and Chief Executive Officer, Sydney Airport Corporation Lisa Mulcahy, EA to Danny Gilbert, Managing Partner, Gilbert & Tobin Andrew Lee, Director, Masero Lee Caroline Scott, Communications Consultant, Ross Human Directions Chair: Trish Nugent, Director, Cox Purtell
Delegate price normally $1195+gst AIOP members register for just $895+gst
Book before 15th November for just $995+gst Register 3 delegates and a 4th attends FREE
Tel: (02) 8920 2547
Register online: www.acevents.com.au/ea2005
Message from the Organiser:
Organised by: In association with the Australian Institute of Office Professionals
The Executive Assistant/PA Summit is designed specifically for Executive Assistants and Personal Assistants. The Summit explores how EAs and PAs contribute to business success. To add value to the business, EAs must have a clear and practical understanding of external business realities, the internal organisation, be experts at multi-tasking and crisis management. EA/PAs need to understand how and why various stakeholders impact the Managing Director/CEO and the business, and what the most effective role the EA/PA should play with each of the stakeholders. This Summit gives you the opportunity to understand the skills required to create a dynamic workplace environment providing advantage to you and your organisation. This Summit is also your opportunity to network with your peers, exchange ideas through panel sessions and discussions, and explore new opportunities in career development and personal skills. Key issues for the Executive Assistant/PA Summit 2005 include:
Evaluating the expansion and evolution of the EA/PA role and developing strategies to successfully manage these
transformations Building a high performance working partnership with your boss Developing strategies to effectively deal with organisational and managerial changes during workplace restructures Managing your time and your boss’s time for enhanced efficiency and work productivity Optimising your project management skills to increase the value you bring to your boss and the organisation Multi-tasking and project management; managing the Christmas party, the latest tender submission and the MD’s international meetings at the same time! Implementing initiatives to promote professional networking Effectively managing the progression of your career Assessing what tomorrow holds for the EA/PA and how to position yourself for this changing environment
Who should attend? Executive Assistants and Personal Assistants from all sectors of business, Government, NGO and charity sectors. If your role involves managing the activities of a business leader then this conference is for you. Why should you attend? How often do you get the chance to discuss what affects you at work with other Executive Assistants and PA’s? Take advantage of senior level Executive Assistants and speaking about their challenges and opportunities, participate in two interactive panel sessions where you will discuss issues and hurdles that are relevant to your role and learn valuable and practical solutions that will help you achieve your personal goals.
Sponsorship and promotion opportunities
We have a number of cost-effective sponsorship and promotional opportunities available at the Executive Assistant/ PA Summit 2005. If you have a product or service for this industry, this conference is an ideal vehicle for you to raise the profile of your organisation. Sponsorship opportunities available include: m
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Lead Sponsor Associate Sponsor Lunch sponsor Cocktail Party/Drinks Function Sponsor Brochure Inserts into the delegate folder
Contact Blandina McFarland on (02) 9922 6431 for sponsorship details
For further information on sponsorship opportunities at this event please contact Blandina McFarland on Phone 02-99226431, or e-mail: blandinam@acevents.com.au
Register now for just $995 + GST
www.acevents.com.au/ea2005
Register now for this two day summit for just $995 (+gst)
Day One: Tuesday 29th November 9.00 Opening remarks from the Chair Chair: Trish Nugent, Director, Cox Purtell Partnership for Success – the relationship between the MD/CEO and the Executive Assistant • What does today’s boss want from their EA/PA? • How can the Executive Assistant role add value to the organisation, the Managing Director and the career of the individual? • Agreeing expectations and understanding the key challenges for the CEO/MD and EA partnership • Communication skills and protocol issues • Importance of ethics and confidentiality • Mentoring other EAs/PAs: counseling, training and other key issues • Moving from being “just a PA” to being the “strategic partner” to the boss Tessa Curtain, Executive Assistant to Global Leader Enterprise Services, Deloitte Touche Tohmatsu and former PA to Jeff Kennett MP, former Premier, Victoria 9.50 The Executive Assistant of tomorrow • From Secretary to Executive Assistant: where have we come from? • Where are we going? The changing role of the EA in the organisation • What do CEOs value in their EAs? Can they communicate their expectations? • Knowledge is power? Why skills and experience make the difference • The future’s bright (as long as you manage change and stay ahead) • What will it take to be a professional EA in the future? Tracey Jones, Executive Assistant to Mark McInnes, Chief Executive Officer and Robert M Savage, Chairman, David Jones 10.30 11.10 Morning tea 9.10 Enterprise Services, Deloitte Touche Tohmatsu and former PA to Jeff Kennett MP, former Premier, Victoria Aleks Konakov, EA to Philip Corne, Chief Executive Officer, Louis Vuitton Australia Tracey Jones, Executive Assistant to Mark McInnes, CEO, David Jones Case study: Virgin Money - Brand values, inspiration and teamwork: creating a vibrant and exciting culture • What is the relationship between brands and advertising and internal culture? • Do your brand values match your employee values and culture? • How does Virgin Money create a dynamic and exciting internal culture and what is the role of the Executive Assistant in this process? • What are the “must haves” for creating great internal cultures? • Why “top down” cultures don’t work • Teamwork means trusting people • Your employees are your best brand ambassadors – value them! Kate Winter, Executive Assistant to Rohan Gamble, Managing Director, Virgin Money 12.20 1.20 Lunch 11.40
Panel Session: Partnership strategies - key tactical issues to manage the relationship with your boss • Importance of communication – verbal and non-verbal • How to negotiate and agree a working style • Communicating confidently with your manager • Effective communication strategies to get the outcomes you want • Improving your communication skills – what skill-set do you need? Negotiating, influencing, persuading and delegating skills • Should you move companies with your boss? Tessa Curtain, Executive Assistant to Global Leader
Does I.T. matter? Everything you need to know about information technology and communications • Technology 101: why everyone’s got laptops and Blackberrys and what you need to know about IT • IT: the good, the bad and the ugly - will you be answering emails at home at midnight? • Key IT&T trends that will impact your office environment • Understanding the “techie language” – a simple guide to WANs, VoIP phones, SMS, broadband and outsourcing everything to India • Translating IT into plain English: the real reason why email occasionally fails - and effectively managing the excuses from your IT department/provider • How do you stay up to date with technology? Emily Richmond-Jones, Chief Information Officer, CSC Australia 1.55 The high-performance Executive Assistant • How has the EA role developed over the years? • What are the challenges for the EA role today? • What are companies looking for? • Creating opportunities to broaden your role • Being proactive: what should you do? • Are you prepared? Hypothetical scenarios: get ready to interact
www.acevents.com.au/ea2005
AIOP members $895 (+gst)
Kaye Strain, Principal, FUTURES Recruitment 2.30 3.15 Afternoon tea/coffee happiness and life satisfaction? How do your (and your managers) emotions affect your decision making? • Recognising when and when not to make decisions • How able are you to understand emotions of somebody you are working with. And how do you use this information in an effective way? • Conflict resolution: a simple strategy for moving conflict log-jams Andrew Lee, Director, Masero Lee • 10.30 11.00 Morning tea
Panel Session: War stories and the unwritten rules • Understanding the written and unwritten rules of organisational culture • It’s who you know: establishing and maintaining vital contacts within your industry • Who’s in and who’s out? Judging the ebb and flow of power in the organisation • The games people play: what to look out for • Networking effectively – setting your goals Susan Plowes, EA to Terry Towell, Managing Director, Allianz Australia Insurance Collette Irvine, EA to Max Moore-Wilton AC, Chairman and Chief Executive Officer, Sydney Airport Corporation Lisa Mulcahy, EA to Danny Gilbert, Managing Partner, Gilbert & Tobin 4.15 4.30 - 6.30 Closing remarks from the Chair Cocktail Party and networking drinks function
Managing your career and finding the work-life balance • What are EA’s looking for in their employers? • What can employers offer an EA today? • How can you find out about organisational culture? • Planning your career and “maintaining your currency” • Having a long term plan for your career – including time out of the workplace • Work life balance: how do companies attract and retain key EAs? Caroline Scott, Communications Consultant, Ross Human Directions 11.40 Creating a work-life balance: can it be done? • Is there an ideal workplace? What hours do others work? • How do you ask about work-life balance in the interview? • Can you negotiate a work-life balance? • What is unacceptable in today’s workplace for the EA? • Understanding the unwritten rules of the workplace Georgina Nash, EA to David Liddiard, Chief Executive Officer, National Aboriginal Sports Corporation Australia Dianne Woolley, EA to GM Corporate Services, Ambulance Service of NSW
Day Two: Wednesday 30th November 9.00 Opening remarks from the Chair
9.10 The Power of Networking • How creating or being part of a network can deliver significant benefits to your role inside and outside of your organisation • Why creating an association or support network can improve the culture of your organisation and your long term career development • Feeling connected and engaged? How an EA/PA network improves enthusiasm, productivity and job fulfillment • Developing the human side: using your network for charitable fundraising • How to raise the profile of your activities and challenges • The real power of networking is ensuring people notice who you and your colleagues are and what you do Vicky Toppinen, Executive Assistant to Andrew Mohl, Chief Executive Officer, AMP 9.50 Emotional Intelligence: understanding the link between emotions, creativity, performance and employing your intelligence Is there a link between Emotional Intelligence and important criteria like leadership, problem solving,
12.30
Closing remarks from the Chair
Register now for just $995 (+gst) AIOP members for $895 (+gst)
Full programme & online registration at: www.acevents.com.au/ea2005
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Tel: (02) 8920 2547
1 day Masterclass just $550 (+gst)
Post-Conference Masterclass:
Price: $550 (+gst) When: 7 February, 2006
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Performance measures that encourage growth and commitment Giving and receiving effective feedback Close of Workshop
4.00
Where: Crowne Plaza, Day St, Sydney CBD Workshop leader: Andrew Lee, Director of Training, Masero Lee Pty. Ltd.
Course Facilitator - Andrew Lee
Passionate about people, curious about behaviour - Andrew Lee has extensive experience as a management consultant, trainer, facilitator and coach throughout Australia, New Zealand, South East Asia and the Middle East. Andrew has facilitated a diverse range of behavioral and attitudinal trainings from both the public and private sectors. His near obsession with quantifiable results and learning transfer, along with his experience with diverse cultures and people with varying educational backgrounds, has led him to develop a pragmatic training style that produces measurable, sustainable results. A gifted communicator, Andrew’s interests and training in Emotional Intelligence Systems Thinking and Strategic Thinking have enabled him to quickly get to the core issues behind many organisational performance problems. With his focus on performance, Andrew offers a development program dealing with change, strategy, culture, leadership and management as well as delivering an array of interpersonal skills training including negotiation, conflict resolution, team building, giving feedback and coaching.
Program Objectives
One of the most common complaints of people working with time challenged executives is getting clear direction on how they are going and what they need to do to improve. Being dependant on busy people with competing demands for their time and attention can create anxiety and frustration. In this workshop you will learn how to; • Help your manager clarify his/ her directions • You’ll learn how to be heard • Self-appraise and communicate your triumphs to your boss • Know exactly what is expected of you • Collaboratively create performance measures that help you develop • Understanding the varied communications styles • Manage your manager • Deal with anxiety, conflict and other workplace stresses 9.00 9.30 Registration Introduction to Workshop
9.30 Understanding why people behave as they do • How beliefs and values impact on workplace behaviour • The keys to effective motivation for both you and your boss • The principles of effective inter-personal relationships 11.00 Morning coffee/tea
What others have said about Andrew Lee:
We have noticed a marked improvement in the performance and attitude of staff following sessions with you. Your style and approach to the issues we face has been readily accepted by course participants. Thank you for your contribution.
Michael Donovan, CEO Best Western Australia
11.20 Influencing skills • Analysis or intuition? • Getting people to listen to you – selling your ideas • Developing your personal power • Dealing with conflict 1.00 Lunch
1.45 Performance assessment • Dealing with task focused and time poor executives • From job description to role ownership
Call to register for the Masterclass: (02) 8920 2547
Register 3 delegates and the 4th delegate attends FREE
Organised by: In association with the Australian Institute of Office Professionals
Executive Assistant/PA Summit 2005
29th & 30th November 2005, Sydney Convention Centre
Register before 15th November for just $995 (+GST)
Yes, please register the following delegate(s) to attend
AIOP members pay just $895 (+GST)
Title _____________ First Name ____________________________Surname __________________________________________ Job Position________________________________ Email _________________________________________________________ Title _____________ First Name ____________________________Surname __________________________________________ Job Position________________________________ Email _________________________________________________________ Title _____________ First Name ____________________________Surname __________________________________________ Job Position________________________________ Email _________________________________________________________ Title _____________ First Name ____________________________Surname __________________________________________ 4th Job Position________________________________ Email _________________________________________________________ Delegate Free Company name: ___________________________________________________________________________________________ Address: _________________________________________________________________________________________________ ____________________________________________________________________ State: _________ Postcode: ____________ Tel:_____________________________________________ Fax: ____________________________________________________ Registration fees - Please tick the following category of registration: AIOP members register for just: Register before 15th November for just: Register after 15th November for: Post conference Masterclass: $895.00 + GST $89.50 = Total $ 984.50 $995.00 + GST $99.50 = Total $1,094.50 $1,195.00 + GST $119.50 = Total $1,314.50 TOTAL FOR SUMMIT: $ _____________________ $550.00 + GST $55.00 = Total $ 605.00 Number of delegates attending Masterclass: ______ TOTAL FOR MASTERCLASS: $ ______________ Method of payment Crossed cheque payable to Association and Communications Events Pty Ltd. Visa MasterCard American Express Diners Bankcard Card holders name: ________________________________________________________ Amount: $ _______________________ Card no: ______________________________________________________________________ Expiry Date _______ / _______ Signature: ______________________________________ Name of person to be invoiced: ________________________________ Please invoice me (include contact details for invoice if not the above) Email: _________________________________________ ________________________________________________________________________________________________________
How to register
Fax: Complete this page and fax back to us on +61 2 9922 5261 Telephone: Call Association and Communications Events on + 61 2 8920 2547 Mail: Complete this form and mail back to Association and Communications Events, PO Box 634, Crows Nest, NSW 1585 Internet: Register online at www.acevents.com.au/ea2005 Email: Email your full contact details to glenf@acevents.com.au and request registration. Venue: Pyrmont Room, Sydney Convention & Exhibition Centre, Darling Drive, Darling Harbour, Sydney
Cancellation policy In the event you are unable to attend this conference a replacement delegate may be sent in your place. Should you wish to cancel your registration we will refund your registration fee less an administration fee of $100 per registered delegate, providing we receive the cancellation in writing by fax or letter at least 10 working days prior to the summit. Cancellations received in writing within 10 working days of the summit will result in a 50% refund and a copy of the conference papers. Association and Communications Events will endeavour to ensure that this conference programme is correct at the time of the summit. Unfortunately we may need to alter the programme prior to the event and reserve the right to do so without notice. We also reserve the right to cancel or postpone this conference in which case full refunds will be issued. Privacy Act notice.This conference is promoted by a number of supporting organisations that may send you this brochure on our behalf. If you do not wish to receive further mailings from Association and Communication Events, please tick the box below and return to us at PO Box 634, Crows Nest, NSW 1585 or Fax back to +61 2 9922 5261. We will then remove your details from any of our mailing lists. Please do not mail me further brochures regarding your events.
Register by fax: 02-9922-5261