Pull Out For Reference Pull Out For Reference ntucthisweekworkingfor ntucthisweekworkingfor Let The Games Have You Got Begin What It Takes? Gaming Is Where The Action Is: Take Your Pick there. That is why service is a high priority in be offered Letters of Intent to join the integrated by places like Las Vegas, and casinos there place resort. Marcus Lin Casino Accounting T strong emphasis on service training and give “There is a wide variety of jobs from front- Register for Gaming Career Briefings Gaming Audit Officer his is the real deal. And the Marina awards to employees who perform well. We too line to backend jobs and these jobs are open to Audit the cage, slot, table game and VIP transactions in accordance with prescribed Bay Sands Integrated Resort’s must create such a culture of service excellence Singaporeans from all diverse backgrounds. No To find out more about the jobs and/or apply for gaming jobs, you procedures and controls. Prepare daily revenue, expense and exception reports. promise to be “The World’s Most in Singapore, not just for the IRs, but throughout prior experience and no minimum educational may register for a Career Briefing by 17 April 09 via the following Prepare daily journals. Spectacular Integrated Resort” is not the service industry.” qualification are required for many of the jobs as channels: Casino Accounting Officer mere idle words. Nothing is being The good news is that for most of the training will be provided. But those interested • Call 6586 7700 from 9 am to 6 pm, Monday to Friday Conduct daily and periodic audits, prepare and verify journal entries and assist with spared and no stone left unturned to make that positions, you don’t need to be armed with a must come with a positive attitude, and be able • SMS e2i<space>MBS<space>Your Full Name<space>NRIC to month-end closings and reconciliation process. vision a reality. string of qualifications to make the cut. All you to work rotational shifts, weekends and public 73300 MBS, working closely with NTUC’s need is the right attitude and smile, smile, smile. holidays,” said e2i Assistant Director Jason Ang. Count Employment and Employability Institute (e2i) and Tip top service is the name of the game. “Integrity and reliability are also key attributes that Count Cashier the Singapore Workforce Development Agency Candidates with skills gaps and who employers look out for. For certain positions like Table Games Conduct the collection, counting and reconciliation of the casino cash counting Dealer requirements, in compliance with policies and procedures. with help from the $650 million Skills Programme need training will undergo Pre-Employment dealers and cage cashiers, you would need to The face and frontline of the industry. Ensure that guests have as much fun as for Upgrading and Resilience, are determined Employability Training (PEET) conducted by e2i. have normal colour vision.” possible by providing a friendly and courteous service. Facilitate the operation International Marketing to make this IR a unique and unforgettable Job-ready candidates will then be interviewed of table games. VIP Services Coordinator experience not just for visitors but for the 10,000 by MBS, after which short-listed candidates will Provide full back of house support for the Department. Coordination of services Dealer Inspector for VIP guests like arranging their travel and accommodation needs and any other people who will work there. This is one industry Similar to that of a Dealer’s although the Dealer Inspector will also be a trainee leisure and entertainment activities during their stay. where someone can start literally at the bottom for the position of Casino Pit Supervisor. and work right up to the top. Honest. Just ask Players Club Scheduling Supervisor those who are in the business. Manage and coordinate the operations scheduling roster. Supervise and Rewards Club Representative The second phase of recruitment is well conduct training for Scheduling Clerks. Sign patrons up and assist with various casino promotions. underway and opens up 4,500 rank-and-file Pit Supervisor Executive Host (Players Club) and supervisory gaming jobs with positions Oversee Dealers operating the table games. Ensure that the Games are Invite and organise players, provide personalised service to each of them, and also for Professional, Managers, Executives operated in accordance with the regulations, rules and procedures set forth promote the club. and Technicians (PMETs) as well as part-time by both company and the Government and ensure that guests are provided with the highest standards of customer service. Players Development Coordinator positions. There are 22 different types of jobs Understand players’ preferences and develop new events and incentives to attract waiting to be filled. Scheduling Clerk new players. Prime Minister Lee Hsien Loong said at the Assist the Scheduling Supervisor in creating, updating, reviewing and The Singapore Manual & Mercantile Workers’ maintaining the scheduling programme. Surveillance Union’s 50th Anniversary celebrations on 28 Table Games Technician Surveillance Operator March 2009 that workers are taking training and Conduct on-going maintenance and repair of table games equipment. Operate the central monitoring/communication console, evaluate and analyse information and available statistics, respond to situations identified through upgrading more seriously during this downturn Casino Project and Support Supervisor surveillance and computer analysis systems, report illegal activities, and provide which “gives us an opportunity to improve our Planning of gaming floor. Ensure coordination and communication with accurate information to customers. service quality, which is critical to the service operations. Oversee the inventory of supplies and manage equipment for the gaming floor. Surveillance Technician industries, especially the IRs.” Set up monitoring equipment and networking systems. Conduct test and PM Lee added that it is a matter of not just Casino Project and Support Assistant commission equipment. Plan for regular diagnosis and repair to prevent failures. skills, but also of attitudes and mindsets: “The Assist in distributing supplies to all gaming areas in a timely manner and help business of the IRs is to sell a positive holistic to maintain and repair all service areas. Slots experience. Guests visit the IRs to have a good Casino Project and Support Coordinator Slot Performance and Compliance Analyst time and want to feel pampered when they are Assist in following up on all gaming area supplies to ensure efficient delivery Develop and recommend programmes to improve slot revenue performance. at all times. Help check and report any gaming equipment malfunction and Effectively analyse slot machine performance and revenue generation to ensure the ensure prompt repairs are carried out. Slot Department achieves budgeted revenue targets. Slot Attendant Cage Attend to players’ needs and provide slot players with excellent customer service. Cage Cashier Ensure the machines are operating smoothly. Handle all internal/external cash and cash equivalent transactions (including gaming chips, cheques, front money etc) to support casino operations. Slot Technician Responsible for troubleshooting, repair, modification and preventive maintenance of electronic games. Insights Into The Gaming Industry There are 4,500 rank-and-file and supervisory gaming jobs in areas Myth: There’s little career advancement if one starts out as a dealer Myth: Jobs in the gaming industry require long working hours such as Table Games, Slots, Casino Finance, Player Development and and lots of shift work Surveillance. As gaming is a new industry in Singapore, few understand Reality: MBS will offer continuous training opportunities for their gaming the operations, requirements and career opportunities provided by this staff to learn new skills, hence increasing their chances to move up in the Reality: Due to the nature of the gaming business, most gaming exciting sector. Here are some common misconceptions. profession. Staff will also be regularly evaluated for their suitability to serve employees need to work on days when the customer traffic flow is Requirements different groups of clients, for example, VIP Players. heavy. However, MBS will ensure equal amounts of shift work for all • Willing to work shifts and weekends/Public Holidays Myth: One needs gaming experience to be a dealer gaming operational staff throughout the year. MBS will also recognise • Positive Attitude Myth: The gaming industry is only for the young the importance of giving our gaming staff enough rest to ensure • Integrity and Reliability Reality: For rank-and-file gaming staff, experience is not required as they are mentally alert to perform to the best of their abilities. Hence training will be provided. For a start, MBS offers up to 12 weeks of in- Reality: Age is just a number. MBS is looking for people with a good dealers get regular rest-breaks throughout the day to recharge. No prior experience required and training will be provided. house specialised gaming training conducted by experienced trainers. attitude, pleasant personality, enthusiasm and integrity. For certain Collectively, Las Vegas Sands Corp has trained over 5,000 gaming customer-facing jobs such as dealers and slot attendants, a service- professionals in Asia. minded attitude is a must.
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