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      Let The                                   Games                                                      Have You Got
                                                Begin                                                      What It Takes?
                                                                                                                                                                            Gaming Is Where The Action Is:
                                                                                                                                                                                                                                         Take Your Pick
                                                           there. That is why service is a high priority in       be offered Letters of Intent to join the integrated
                                                           places like Las Vegas, and casinos there place         resort.
            Marcus Lin                                                                                                                                                                                                                                           Casino Accounting

                                                           strong emphasis on service training and give                “There is a wide variety of jobs from front-           Register for Gaming Career Briefings                                               Gaming Audit Officer
                  his is the real deal. And the Marina     awards to employees who perform well. We too           line to backend jobs and these jobs are open to
                                                                                                                                                                                                                                                                 Audit the cage, slot, table game and VIP transactions in accordance with prescribed
                  Bay Sands Integrated Resort’s            must create such a culture of service excellence       Singaporeans from all diverse backgrounds. No               To	find	out	more	about	the	jobs	and/or	apply	for	gaming	jobs,	you	                 procedures and controls. Prepare daily revenue, expense and exception reports.
                  promise to be “The World’s Most          in Singapore, not just for the IRs, but throughout     prior experience and no minimum educational                 may register for a Career Briefing by 17 April 09 via the following                Prepare daily journals.
                  Spectacular Integrated Resort” is not    the service industry.”                                 qualification are required for many of the jobs as          channels:                                                                          Casino Accounting Officer
                  mere idle words. Nothing is being             The good news is that for most of the             training will be provided. But those interested             •	Call	6586	7700	from	9	am	to	6	pm,	Monday	to	Friday	                              Conduct daily and periodic audits, prepare and verify journal entries and assist with
     spared and no stone left unturned to make that        positions, you don’t need to be armed with a           must come with a positive attitude, and be able             •	SMS	e2i<space>MBS<space>Your	Full	Name<space>NRIC	to	                            month-end closings and reconciliation process.
     vision a reality.                                     string of qualifications to make the cut. All you      to work rotational shifts, weekends and public                 73300
          MBS, working closely with NTUC’s                 need is the right attitude and smile, smile, smile.    holidays,” said e2i Assistant Director Jason Ang.                                                                                              Count
     Employment and Employability Institute (e2i) and      Tip top service is the name of the game.               “Integrity and reliability are also key attributes that                                                                                        Count Cashier
     the Singapore Workforce Development Agency                 Candidates with skills gaps and who               employers look out for. For certain positions like
                                                                                                                                                                            Table Games                                                                          Conduct the collection, counting and reconciliation of the casino cash counting
                                                                                                                                                                            Dealer                                                                               requirements, in compliance with policies and procedures.
     with help from the $650 million Skills Programme      need training will undergo Pre-Employment              dealers and cage cashiers, you would need to
                                                                                                                                                                            The face and frontline of the industry. Ensure that guests have as much fun as
     for Upgrading and Resilience, are determined          Employability Training (PEET) conducted by e2i.        have normal colour vision.”                               possible by providing a friendly and courteous service. Facilitate the operation     International Marketing
     to make this IR a unique and unforgettable            Job-ready candidates will then be interviewed                                                                    of table games.                                                                      VIP Services Coordinator
     experience not just for visitors but for the 10,000   by MBS, after which short-listed candidates will                                                                                                                                                      Provide full back of house support for the Department. Coordination of services
                                                                                                                                                                            Dealer Inspector                                                                     for VIP guests like arranging their travel and accommodation needs and any other
     people who will work there. This is one industry                                                                                                                       Similar to that of a Dealer’s although the Dealer Inspector will also be a trainee   leisure and entertainment activities during their stay.
     where someone can start literally at the bottom                                                                                                                        for the position of Casino Pit Supervisor.
     and work right up to the top. Honest. Just ask                                                                                                                                                                                                              Players Club
                                                                                                                                                                            Scheduling Supervisor
     those who are in the business.                                                                                                                                         Manage and coordinate the operations scheduling roster. Supervise and                Rewards Club Representative
          The second phase of recruitment is well                                                                                                                           conduct training for Scheduling Clerks.                                              Sign patrons up and assist with various casino promotions.
     underway and opens up 4,500 rank-and-file
                                                                                                                                                                            Pit Supervisor                                                                       Executive Host (Players Club)
     and supervisory gaming jobs with positions                                                                                                                             Oversee Dealers operating the table games. Ensure that the Games are                 Invite and organise players, provide personalised service to each of them, and
     also for Professional, Managers, Executives                                                                                                                            operated in accordance with the regulations, rules and procedures set forth          promote the club.
     and Technicians (PMETs) as well as part-time                                                                                                                           by both company and the Government and ensure that guests are provided
                                                                                                                                                                            with the highest standards of customer service.
                                                                                                                                                                                                                                                                 Players Development Coordinator
     positions. There are 22 different types of jobs                                                                                                                                                                                                             Understand players’ preferences and develop new events and incentives to attract
     waiting to be filled.                                                                                                                                                  Scheduling Clerk                                                                     new players.
          Prime Minister Lee Hsien Loong said at the                                                                                                                        Assist the Scheduling Supervisor in creating, updating, reviewing and
     The Singapore Manual & Mercantile Workers’                                                                                                                             maintaining the scheduling programme.                                                Surveillance
     Union’s 50th Anniversary celebrations on 28                                                                                                                            Table Games Technician                                                               Surveillance Operator
     March 2009 that workers are taking training and                                                                                                                        Conduct on-going maintenance and repair of table games equipment.                    Operate the central monitoring/communication console, evaluate and analyse
                                                                                                                                                                                                                                                                 information and available statistics, respond to situations identified through
     upgrading more seriously during this downturn                                                                                                                          Casino Project and Support Supervisor                                                surveillance and computer analysis systems, report illegal activities, and provide
     which “gives us an opportunity to improve our                                                                                                                          Planning of gaming floor. Ensure coordination and communication with                 accurate information to customers.
     service quality, which is critical to the service                                                                                                                      operations. Oversee the inventory of supplies and manage equipment for the
                                                                                                                                                                            gaming floor.                                                                        Surveillance Technician
     industries, especially the IRs.”                                                                                                                                                                                                                            Set up monitoring equipment and networking systems. Conduct test and
          PM Lee added that it is a matter of not just                                                                                                                      Casino Project and Support Assistant                                                 commission equipment. Plan for regular diagnosis and repair to prevent failures.
     skills, but also of attitudes and mindsets: “The                                                                                                                       Assist in distributing supplies to all gaming areas in a timely manner and help
     business of the IRs is to sell a positive holistic                                                                                                                     to maintain and repair all service areas.                                            Slots
     experience. Guests visit the IRs to have a good                                                                                                                        Casino Project and Support Coordinator                                               Slot Performance and Compliance Analyst
     time and want to feel pampered when they are                                                                                                                           Assist in following up on all gaming area supplies to ensure efficient delivery      Develop and recommend programmes to improve slot revenue performance.
                                                                                                                                                                            at all times. Help check and report any gaming equipment malfunction and             Effectively analyse slot machine performance and revenue generation to ensure the
                                                                                                                                                                            ensure prompt repairs are carried out.                                               Slot Department achieves budgeted revenue targets.
                                                                                                                                                                                                                                                                 Slot Attendant
                                                                                                                                                                            Cage                                                                                 Attend to players’ needs and provide slot players with excellent customer service.
                                                                                                                                                                            Cage Cashier                                                                         Ensure the machines are operating smoothly.
                                                                                                                                                                            Handle all internal/external cash and cash equivalent transactions (including
                                                                                                                                                                            gaming chips, cheques, front money etc) to support casino operations.                Slot Technician
                                                                                                                                                                                                                                                                 Responsible for troubleshooting, repair, modification and preventive maintenance of
                                                                                                                                                                                                                                                                 electronic games.

     Insights Into The Gaming Industry
     There are 4,500 rank-and-file and supervisory gaming jobs in areas               Myth: There’s little career advancement if one starts out as a dealer                 Myth: Jobs in the gaming industry require long working hours
     such as Table Games, Slots, Casino Finance, Player Development and                                                                                                     and lots of shift work
     Surveillance. As gaming is a new industry in Singapore, few understand           Reality: MBS will offer continuous training opportunities for their gaming
     the operations, requirements and career opportunities provided by this           staff to learn new skills, hence increasing their chances to move up in the           Reality: Due to the nature of the gaming business, most gaming
     exciting sector. Here are some common misconceptions.                            profession. Staff will also be regularly evaluated for their suitability to serve     employees need to work on days when the customer traffic flow is
                                                                                      different groups of clients, for example, VIP Players.                                heavy. However, MBS will ensure equal amounts of shift work for all
                                                                                                                                                                                                                                                                      •	 Willing	to	work	shifts	and	weekends/Public	Holidays
     Myth: One needs gaming experience to be a dealer                                                                                                                       gaming operational staff throughout the year. MBS will also recognise
                                                                                                                                                                                                                                                                      •	 Positive	Attitude	
                                                                                      Myth: The gaming industry is only for the young                                       the importance of giving our gaming staff enough rest to ensure
                                                                                                                                                                                                                                                                      •	 Integrity	and	Reliability
     Reality: For rank-and-file gaming staff, experience is not required as                                                                                                 they are mentally alert to perform to the best of their abilities. Hence
     training will be provided. For a start, MBS offers up to 12 weeks of in-         Reality: Age is just a number. MBS is looking for people with a good                  dealers get regular rest-breaks throughout the day to recharge.
                                                                                                                                                                                                                                                                      No prior experience required and training will be provided.
     house specialised gaming training conducted by experienced trainers.             attitude, pleasant personality, enthusiasm and integrity. For certain
     Collectively, Las Vegas Sands Corp has trained over 5,000 gaming                 customer-facing jobs such as dealers and slot attendants, a service-
     professionals in Asia.                                                           minded attitude is a must.

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