Agents of hospitality by ProQuest

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Grace (all names are pseudonyms) supervised several restaurants, four managers and 50 employees. By choice and conviction she was an Anabaptist Mennonite. At a Bible study on peacemaking, a theologian expounded on II Corinthians 5:16, noting that peacemaking starts with the principle of "we regard no one from a human point of view" and on Romans 5:4: "enduranceproduces character and character produces hope" "These," he said, "are the key ingredients of peace. From these spring the good news."At a regional restaurant management seminar, [Grace] and seven colleagues sat silent, ill at ease. The morning topic, "How to manage employees," evoked strongly confident, aggressive, nononsense responses from many of the attendees. "You've got to be firm and let them know who's in charge," one said, while another chimed in, "Kids today are spoiled and just don't want to work.""We're not really sure, but we try to train and relate to each employee on the basis of who and what they are," Grace responded. "We're also fortunate, in that we get very few kids who don't want to work. But we see them more than just kids to pass through. We try to match their personality to the task. And we try to start with them from where they are."

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