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Phoenix Phoenix Health Fund Ltd

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					 STATE OF THE HEALTH FUNDS REPORT 2009
 Summary Report Card

        Phoenix              Phoenix Health Fund Ltd

  A nationally-based, not for profit fund. Market Share <0.5%

                    1           NSW
      Coverage                                 VIC          QLD           WA            SA           TAS            NT
                               (ACT)
  Hospital Related
                               94.2%         96.2%         94.8%         94.5%        98.4%         96.2%         89.9%
  Charges Covered
      Industry Result           87.3%        92.3%         88.6%         92.2%         95.5%        92.4%         89.0%
Medical Services with
                               80.6%         81.6%         81.1%         63.6%        78.6%         81.4%         76.3%
     No Gaps
      Industry Result           83.3%        87.6%         84.4%         79.9%         87.6%        88.4%         78.6%
Medical Services No
                               85.5%         88.2%         87.5%         75.5%        81.5%         88.1%         89.6%
  or Known Gap
      Industry Result           85.8%        92.2%         87.7%         87.8%         96.6%        92.6%         83.8%
   Extras Treatment
                               53.2%         56.1%         56.0%         53.6%        56.4%         57.9%         53.4%
       Covered
      Industry Result           48.2%        47.8%         47.6%         47.4%         53.0%        47.1%         44.7%
   Private Hospital
                                  83           72            49             -            31            -             -
     Agreements
    Industry Maximum              89           74            53            25            31            7             1
     Day Hospital
                                  80           53            36             -            19            -             -
     Agreements
    Industry Maximum              88           62            41            13            23            3             -


             Health Fund Finances                          Fund       Compared to Industry Result
                        Benefits as % Contributions        88.8%        86.8%
        Management Expenses (% Fund Cont.)                  7.9%        10.0%
      Management Expenses (Average Policy)                  $246        $247

          Surplus (-Loss) from Health Insurance             3.3%        3.2%

           Share of PHIO Complaints                        Fund       Compared to Fund's Market Share
                                Benefit Complaints            -
                                Service Complaints            -
                                                                         <0.5%
                                       All Complaints         1
                                        Investigations        0
1. This summary includes only the most significant types of services and features, for further information please see the
full State of the Health Funds Report available from the Private Health Insurance Ombudsman at www.phio.org.au or
phone 1800 640 695.

				
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