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					                                      Member Update
                                                                                                                              December 2003

  I N TH E go2 SPOTLIGHT               2003 has been a remarkable year filled with change, challenge and
                                       energy. The stage is set for an exciting entry into 2004 with the launch
More than 40 owner / operators
shared their HR challenges and         of the new tourism HR website; completion of the Compensation and
victories during go2's HR Clinic       Benefits Study; and the "next steps" for the industry image campaign.
at the 2003 Hospitality Trade Ex-
position. The session offered an
                                       Our commitment to listen, respond and take action on the HR needs of
open forum to vocalize, brain-         all levels of the industry is the very core of our business. We look
storm, and vent over key HR
                                       forward to serving as your human resources right hand and helping the
challenges facing employers.
Not surprisingly, hiring and           industry thrive and grow through the people it employs.
keeping good staff continue to
be the top HR issues limiting            C H A RT I N G O U R C O U R S E - 2 0 0 3 / 2 0 0 4 B OA R D O F D I R E C TO R S
business success.
                                       Simon Evans, (Chair) President and CEO | BC Restaurant & Food Services Association
Triumphing over these concerns
                                       Ian Powell, (Vice Chair) General Manager | The Fairmont Empress Hotel
are two innovative employers
                                       Rick Lemon, (Treasurer) VP Tourism Operations | Tourism BC
who address employee recogni-
                                       James Chase, (Past Chair) Executive Vice President | BC & Yukon Hotels' Association
tion and seasonality head-on.
                                       Patricia Cashin, Executive Director | BC Lodging & Campgrounds Association
Recognizing culinary talent, one
                                       Mariana Fiddler, Executive Director | BC Liquor Licensee & Retailers' Association
inventive restaurateur encour-
                                       Sandra MacSorley, Manager Ancillary Services | Vancouver Community College
ages staff to create their own
                                       Don Monsour, President | Hospitality Associates
sauces. The restaurant enthu-
                                       Rusty Noble, Director of People | Panorama Mountain Village
siastically sells the products and
                                       Julia Peters, Principal | Vancouver Premier College
pays a royalty to the employee         Jonathan Rouse, Chair, Tourism & Outdoor Recreation Management Dept | Capilano College
on each purchase. Another em-          Christine Stoneman, Senior Manager | Grant Thornton Job Placements Inc.
ployer beats seasonality by            Marcus Von Albrecht, Executive Chef | Jericho Tennis Club
cross-training people for differ-      Shannon Washbrook | Training Professional
ent positions during alternate
seasons. The bottom line? Think-         CONSI DE R TH IS:                                               ON TH E go:
ing outside of the box adds stay-
                                         It can cost an organization up to 18 months' salary              November 2003
ing power to your payroll.
                                         to lose and replace a manager and up to 6 months'                Vancouver Hotels HR Directors
                                         salary to lose and replace an hourly worker.                       Group | Presenter

Mohamed Doma, a senior part-             Food & beverage businesses in British Columbia and               December 2003
ner with Canadian Professional           Quebec are cutting back services and hours of ser-               Fraser Valley Education and
Managament Services Inc., pre-           vice because of worker shortages.                                  Career Fair | Exhibitor
sented a dynamic, humorous
                                                                                                          Victoria Education and Career
view of the key points to effec-         TH E B EST OF TH E SEASON                                          Fair | Exhibitor
tive performance management
                                        As the holiday season draws near we wish you,                     2010 Olympics HR Planning
at the go2 - sponsored Perfor-
                                        your staff and your families a happy, safe and                     Committee | Round Table Host
mance Management seminar at
                                        joyful Christmas.
the BCYHA Convention.                                                                                     2010 Olympics Employment &
Delegates were left to ponder           It is our hope that 2004 will bring each of you                    Skills Stakeholder Forum |
the question: "If you're not man-       happiness, prosperity, and peace in                                Attendee
aging people, what are you              your homes, your hearts and                                       January 2004
managing?" In a nutshell? Set           your workplace.
                                                                                                          FAB - Food & Beverage
standards, communicate them,                                                                                Conference 2004 | Attendee
monitor performance and pro-
                                                                                                          Vancouver Coast & Mountains
vide the appropriate training
                                                                                                            Tourism Region | Presenter
and feedback.

go2 · 306-15225 · 104th Avenue · Surrey · British Columbia · Canada V3R 6Y8 · tel 604 930 9770 · fax 604 930 9771 · email

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