"CAREER LIFE SKILLS"
CAREER / LIFE SKILLS Job Spa Green Jobs 12 WEEKS TO REFRESH, REFOCUS, A GUIDE TO ECO-FRIENDLY EMPLOYMENT AND RECOMMIT TO YOUR CAREER A. Bronwyn Llewellyn and Milo Sindell and Thuy Sindell James P. Hendrix For everyone who’s ever felt his or her You're interested in going green and, career going nowhere, the authors lucky for you, the opportunities for of Sink or Swim offer a twelve-step environmentally skilled workers are program for career renewal. With skyrocketing. Green Jobs will help this revitalization primer, employees you to find a job you like – and that everywhere can reduce their job stress, will make the world a better place. attract more allies in the workplace, This one-of-a-kind handbook shows and earn the respect and reward they you how to: deserve. Those who take the job spa • Identify the greenest jobs in every will learn to: industry • Create and expand their professional • Break into the fastest growing eco- and personal networks friendly fields • Build rapport and relationships in • Go for extra training if needed the workplace • Start your own eco-friendly busi- • Make a 100 percent commitment to nesses their jobs Going green just isn't for recycling • Develop strong, decisive communica- any more. With this comprehensive tion skills guide, you can be sure to find the • Win the admiration of colleagues job of your dreams and sleep better and bosses at night. • Regain enthusiasm and energy for 240 pp / 2009 AMC their work 978-1-59869-872-5 $14.25 288 pp / 2008 AMC 978-159869-473-4 $16.50 TO O R D E R C A L L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 15 CAREER / LIFE SKILLS The Job Hunter’s The Complete Job Working World 101 Crystal Ball Search Book for College THE NEW GRAD'S GUIDE TO GETTING A JOB READ THE MINDS OF EMPLOYERS Students AND INFLUENCE THEIR DECISIONS A STEP-BY-STEP GUIDE TO FINDING Bridget Graham and Monique Reidy Stanley Wynett THE RIGHT JOB After graduation, the real world can 3RD EDITION Most career books show readers how be an intimidating and foreign place to write the “perfect” resume that, in Richard Walsh for college graduates. This guide cov- ers everything the recent grad needs all likelihood, will end up underneath Using step-by-step, easy-to-follow to know in order to get in and get 200 other “perfect” resumes. techniques, The Complete Job Search ahead in corporate life. The authors But what if there were a book that Book for College Students, 3rd Edition, break down the process of entering went beyond the basics…that would shows you all the essential aspects the professional world, including give job hunters the edge in any inter- of a successful job-search campaign. how to: view…that would allow them to get From discovering what employers are • Create the perfect resume into the interviewer’s mind? The Job really looking for, to taking a personal • Nail the interview Hunter’s Crystal Ball penetrates the inventory and managing expectations, • Dress properly minds of the men and women who to staying focused on what’s important • Be articulate and poised do the hiring and firing and explains – you’ll learn everything you need to • Carry on water-cooler appropriate their motives, their desires, and their know about organizing an effective and conversation anxieties. The new book of rules for practical plan. This resource includes: With this guide, young people every- getting to “yes” in any job negotiation, • A step-by-step plan for landing your where will develop the well-spoken this book gives readers the prescient first job poise, confidence, and professional advantage they need to land the job of • Samples of resumes and cover letters attitude needed to succeed in the their dreams. that really work real world. • A comprehensive list of online job- 208 pp / 2006 AMC 256 pp / 2009 AMC hunting resources 978-1-59337-392-4 $17.95 • “Inside” information for making the 978-1-59869-495-6 $16.99 most of career fairs and university job resources • How to match your qualifications to How to Keep Your Job in a employers’ needs Tough Competitive Market 240 pp / 2007 AMC 101 STRATEGIES YOU CAN USE TODAY 978-1-59869-321-8 $16.50 Michael J. Kitson and Bob Calandra Employees everywhere now live in fear of layoffs. In this no-nonsense career guide, HR experts from the front lines demonstrate how to become invaluable at work and fend off a pink slip. The authors explain how to: • Make yourself and your contribu- tions visible • Stay aware of trends, anticipate change, and adapt • Become the "go-to" person 240 pp / 2009 AMC 978-1-60550-651-7 $15.95 16 UNIVERSITY OF TO R O N T O P R E S S G U I D A N C E C E N T R E CAREER / LIFE SKILLS The Employability We Need To Talk: Tough We Need To Talk: Tough Skills Portfolio Conversations With Your Employee Conversations With Your Boss What is the Employability FROM PROMOTIONS TO RESIGNATIONS Skills Portfolio? FROM PERFORMANCE REVIEWS TO TACKLE ANY TOPIC WITH SENSITIVITY AND TERMINATIONS TACKLE ANY TOPIC WITH Each portfolio consists of a set of SMARTS SENSITIVITY AND SMARTS three folders, one each on: Academic Lynne Eisaguirre Lynne Eisaguirre Skills, Teamwork Skills, and Personal When it comes to talking to an employ- Asking a boss about more respon- Management Skills, in which students ee about a touchy topic, managers sibility, an inappropriate coworker, compile information about their often find themselves at a loss for the or for some extra help can be scary. Employability Skills. The accompany- right words. Before "the talk," they are Employees don't want to step on ing User’s Guide tells the students and stuck wondering "Where do I begin?", anyone's toes or cross any boundar- their teacher how to use the folders. "What do I say?", and "How will he/she ies, but they need answers. Tackling The Documentation Lab enables them react?" Answering employers' most readers' most pressing questions to find where they have stored vital pressing questions, this go-to guide and offering advice on what to say information at a glance. shows people what to say and how to and how to say it, this book is every Students will discover, develop say it. It features practical and precise stressed employee's dream come and document their Employability advice for specific problem topics and true. The step-by-step guide covers Skills and share their successes, their realistic scripts that help dictate what workplace dialogue dilemmas like strengths and their interests with should and should not be said. Not leave requests, disability discussions, you! The applications for E.S.P. are overly academic, this practical primer performance issues, and promotion limitless … advises different-level managers, in all requests. It features practical and E.S.P. can be a short-term project industries, how to have those conversa- precise advice for specific problem for co-op students, classes for poten- tions that they dread. topics, points of quick reference, and tial drop-outs, alternative schools, realistic scripts that help dictate what school-to-work transition groups, 224 pp / 2009 AMC should and should not be said. career exploration courses, job search 978-1-59869-880-0 $10.99 224 pp / 2009 AMC skills courses, post-secondary students and adult education. 978-1-59869-881-7 $10.99 E.S.P. is USER-FRIENDLY – Career Tests students require very little assistance 25 REVEALING SELF-TESTS TO to compile their own portfolios. HELP YOU FIND AND SUCCEED AT E.S.P. builds CONFIDENCE and THE PERFECT CAREER SELF-ESTEEM as students recognize Louis Janda their successes and seek opportuni- ties to fill in gaps. Your students will Finding the right career is one of become self-directed achievers; E.S.P. the most important decisions you’ll helps you perform a mentoring role. ever make, and taking the tests in EMPLOYERS LOVE IT! The this book can be an important first Portfolio becomes part of the stu- step toward reaching your goals. dent’s documentation that goes to the Career Tests can help you deter- job interview – provides the employer mine if you’re on the right track – by with documented proof of the stu- teaching you how to evaluate your dent’s level of achievement. GUC personality, and then match your interests and abilities to the right 978-0-7784-0057-8 $4.50 job for you. These tests are fun to $93.75 pkg/25 take, easy to understand, and invalu- $172.50 pkg/50 able in helping you choose the right $295.00 pkg/100 career path. 208 pp / 1999 AMC 978-158062-142-7 $14.25 TO O R D E R C A L L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 17 CAREER / LIFE SKILLS CAREER / LIFE SKILLS Knock ‘em Dead 2010 THE ULTIMATE JOB SEARCH GUIDE The Power of Mentorship THE MASTERMIND GROUP Martin Yate In this edition of The Power of There's no question about it, Mentorship – Master Mind Group today's market is crowded and the you will find a compilation of wis- competition is stiff. Candidates dom covering the topics of success, need an edge; a way to get the wealth, business, relationships, right job at the right salary. In the leadership and ever other aspect latest edition of this classic guide, pertaining to the accomplishment of Martin Yate paves the way with his extraordinary living. proven advice on everything from Each of the 15 masters featured crafting resumes with keywords and Networking in this book, including Bob Proctor, leveraging social networking to the HOW TO BUILD RELATIONSHIPS Marie Diamond, Brian Tracey, and latest thinking on interview skills. THAT COUNT Colleen Clarke, have opened up their Featuring a new section "Where REVISED EDITION treasure chest of wisdom and knowl- the Jobs Are", Yate delves into the Colleen Clarke hottest fields such as education, edge to share with you the pathway to living your dreams. If you follow Networking: How to Build Relationships engineering, and health care, and and emulate those who have the That Count is guaranteed to give you supplies info. on top job titles, and things you desire you can expect to a positive, exciting and doable per- tips on how to land positions in have those things as well. Success is spective on networking. This book those fields. not based on what you want but on removes the fear that many people 384 pp / 2009 AMC what you see on the image of your have about reaching out and making 978-1-59869-781-0 $18.99 mind and the actions you take upon connections, often with perfect those images. strangers in strange environments. The Mater Mind Group’s infor- It is a “how to book”: how to engage Bad Apples mation is not based on theory but people, what to say to set up advice HOW TO MANAGE DIFFICULT EMPLOYEES, on experience and Universal Laws call meetings, scripts to recite when at ENCOURAGE GOOD ONES TO STAY, AND that never change. They are the functions or in networking meetings, BOOST PRODUCTIVITY very laws that govern our universe the importance of internal networking Brette McWhorter Sember and and our existence. They are the sole Terrence J. Sember and increasing one’s visibility. cause and purpose of all things that The underlying message is that Unlike other career books, this book show up in our lives, good, bad or networking, is telling, not selling. You offers managers a team-focused indifferent. don’t have to be a salesperson to be a approach to neutralizing a not-so- 146 pp / 2009 good networker, you just have to be pleasant or –productive working 978-1-61539-401-2 $24.00 able to tell people what it is you do or atmosphere. Instead of isolating the want, professionally or personally. one problem employee, relevant 78 pp / 2006 CCA teams are considered as part of 978-1-878-54241-0 $19.00 the solution. The result? Solutions stick and there's less likelihood of the bad apple ruining the bunch. Complete with situational advice and case studies taken straight from the trenches., this book helps manag- ers decide what the right course of action is. 256 pp / 2009 AMC 978-1-60550-004-1 $17.99 18 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 18 CAREER / LIFE SKILLS CAREER / LIFE SKILLS Hit the Ground Running Hire Power! The Canadian Hidden A WOMAN’S GUIDE THE ULTIMATE CANADA STUDENT Job Market Directory TO SUCCESS FOR THE FIRST EMPLOYMENT GUIDE 7TH EDITION 100 DAYS ON THE JOB Karen Schaffer Editors for Sentor Media Liz Cornish Lively, informative and full of humor- This popular resource is completely Hit the Ground Running shows women ous anecdotes, this book is the perfect updated and revised! Find up to 80 managers how to make a great impres- choice for young Canadians who percent of jobs that are “hidden”! Be sion and achieve tangible success on want to get working! Get the revised there first for the new jobs – before those crucial first days. For women edition of this bestselling book. As a they’re even advertised. Increase your leading departments, running small supportive reference guide, it takes odds of getting hired. Leave your com- businesses, or tackling a new promo- new job seekers through the essentials petition behind. Learn the techniques tion, they’ll find a proven blueprint for – from figuring out what to apply for that successful job seekers use. And organizing priorities, crafting strategic to how to apply for it. As a job direc- tory, it gives the inside scoop on more discover the secrets career experts agendas, forging partnerships, and than fifty starter jobs in Canada with share with their clients! setting expectations for both their staff and the higher-ups. an innovative rating system and gives 2008 SM the skinny on specific companies 978-1-896324-32-6 $29.95 240 pp / 2006 MHR young people can approach to find a 978-0-07-147246-3 $21.95 job of their own. 2008 SM Perfect Solutions 978-1-896324-38-8 $24.95 The Canadian for Difficult Employee Situations Summer Job Directory Sid Kemper 4TH EDITION From underperformance to office Editors for Sentor Media romances to interpersonal conflicts, Looking for a summer job? You’ve this book gives managers effective techniques for solving 401 sticky made a great start! This resource employee situations. Addressing hot- provides an extensive list of employers button topics such as fairness, poor and government programs that offer performance, diversity, sex, anger, and jobs in Canada. Ever considered being inappropriate behaviour, each chapter a camp counsellor, performer, land- features a script for the solution and scaper or web technician? Find these extra advice for such challenges as: and many other exciting summer • Handling a crisis in an employee’s life positions at your fingertips! • Negotiating salary and announcing 2008 SM pay cuts 978-1-896324-33-3 $19.95 • Managing personal problems, from body odour to personal calls • Responding to accusations of sexual harassment • Addressing generational problems • Enlisting expert assistance 250 pp / 2004 MHR 978-0-07-144452-1 $21.95 19 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 19 CAREER / LIFE SKILLS CAREER / LIFE SKILLS The Job of Your Life Guide to Professional The BIG Guide to FOUR GROUNDBREAKING STEPS FOR Programs in Canada Living and Working GETTING THE WORK YOU WANT 2ND EDITION Overseas Karen Schaffer Fully updated and revised! This guide 4TH EDITION Get the career exploration and job contains valuable information on Jean-Marc Hachey change book that has been a huge post-secondary professional programs The BIG Guide to Living and Working inspiration to many seekers looking in Canada, from Architecture to Overseas is the authoritative guide on for the hidden path to their pas- Veterinary Medicine. This must-have international careers for university sionate work. The Job of Your Life is resource will save you time and money students and young professionals. At a warm, funny, totally real and gets in preparing for your professional education. Ideally suited for students, whopping 1,600 pages, The BIG Guide to the root of what you really need contains expert advice on: gaining to be thinking and dreaming about libraries and career counsellors at secondary schools, colleges and experience through study and intern- to change your career. This revised universities. ships, succeeding and adapting to edition focuses even more on the overseas living, career planning and invisible steps of career exploration. 2008 SM job searching, international resumes The author gently leads you through 978-1-896324-35-7 $34.95 and interviews, specific professions new ways of thinking about work, abroad and 3,045 carefully researched jobs, passion, money and most of all organizations offering professional yourself, so that you can come to new jobs or services. This fourth edition insights and breakthroughs on your is your ticket to success and adventure! journey to new work. 1600 pp / 2004 ISSI 2008 SM 978-0-9696001-3-8 $59.95 978-1-896324-37-1 $23.95 Get Wired, You’re Hired! THE CANADIAN INTERNET JOB SEARCH GUIDE 4TH EDITION Mark Swartz Looking for an edge in your job search? The Net is your secret weapon. You can use it at every stage: to assess your skills and interests; to explore career options; to research employers; then to find – and apply for – thousands of advertised postings!This step-by-step guide shows you how to surf for work like a pro. 2008 SM 978-1-896324-31-9 $29.95 20 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 20 CAREER / LIFE SKILLS CAREER / LIFE SKILLS It’s Not a Glass Ceiling, The Everything It’s a Sticky Floor Get-a-Job Book FREE YOURSELF FROM THE 2ND EDITION HIDDEN BEHAVIORS SABOTAGING Dawn Rosenberg McKay YOUR CAREER SUCCESS Rebecca Shambaugh Completely revised and updated, The Everything Get-a-Job Book, 2nd Edition According to leadership coach Rebecca is a valuable resource for the first-time Shambaugh, the real obstacle to wom- job hunter as well as the experienced en’s advancement is not a glass ceiling, job changer. This easy-to-use guide it’s the self-imposed career blocks that takes readers through the necessary prevent us from moving up. steps to find a job they’ll love. These are the seven sticky floors: The second edition features up-to- 1. Balancing Your Work and Life date information on: University Matters 2. Embracing “Good Enough” in Your • Practice interview questions Sharron McIntyre Work • Returning to work after an extended and Michael McIntyre 3. Making the Break absence University Matters is a transition guide 4. Making Your Words Count • The mature job candidate that will help you make good life 5. Forming Your Own Board of 304 pp / 2007 AMC choices as you make the transition Directors 978-1-59869-159-7 $16.50 from high school student to univer- 6. Capitalizing on Your Political Savvy sity student. It guides you through 7. Asking for What You Want the steps you need to take in July and This book will show you how to The Everything August before term starts, and on into get unstuck from these common traps. Career Tests Book the first few weeks of term. It then You’ll discover how other successful 10 TESTS TO DETERMINE THE provides insight on a variety of aca- women have managed to break out RIGHT OCCUPATION FOR YOU demic, organizational and social skills of middle management jobs to grab A. Bronwyn Llewellyn that will help you to succeed in first the top leadership positions. You’ll with Robin Holt year, and thereafter. It also addresses hear hard-won advice from working This book is the readers’ key to matters that are important to your mothers who also happen to be CEOs, determining the career path they were health. including proven tricks of the trade destined for. This engaging accessible 240 pp / 2005 UM when it comes to juggling career and guide boast ten different tests that 978-1-89443-920-6 $29.99 family. You’ll learn how to conquer reveal the work habits, affinities, and your insecurities, transform your interests readers may not even real- thinking, tailor your behaviour, and ize they have. It features extensive test demand the kind of professional rec- result analysis and guidance as well as ognition you deserve. There’s even a an easy to use format. section of fill-in charts and checklists at the end of the book to help you stay 224 pp / 2007 AMC on track, in control, and on the rise. 978-1-59337-565-2 $14.25 240 pp / 2008 MHR 978-0-07-149394-9 $28.95 21 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 21 CAREER / LIFE SKILLS CAREER / LIFE SKILLS The Everything The Everything Human 5 Steps to Leadership Book Resource Management Book Professional Presence MOTIVATE AND INSPIRE YOURSELF ATTRACT AND KEEP THE HOW TO PROJECT CONFIDENCE, AND OTHERS TO SUCCEED PEOPLE WHO WILL DRIVE YOUR COMPETENCE, AND CREDIBILITY AT HOME, AT WORK, AND IN COMPANY’S SUCCESS AT WORK YOUR COMMUNITY Sharon Anne Waldop Susan Bixler and 2ND EDITION Lisa Scherrer Dugan The Everything Human Resources Eric Yaverbaum and Erik Sherman Professional presence can help you Management Book takes readers This book teaches readers all they through all the important HR steps stand out in the crowd of e-mails, need to know to effectively direct and – from finding the right people to voice mails, business meetings, and manage people both in and out of the getting them in the door and encour- social occasions. It offers a style that workplace. Completely revised and aging them to stay. projects your competence, credibility, updated to reflect the latest information and confidence – whether you are in It covers how to: out there, this guide features insider tips person or in cyberspace. This book • Write job descriptions that attract on how to: details how to: the right employees • Communicate with peers in and • Identify the benefits employees • Make a great impression out of the office want most • Polish your communication skills • Stimulate, excite, and motivate • Plan and execute effective perfor- • Demonstrate your mastery of any group mance evaluations business etiquette • Delegate responsibility • Deal with difficult employees • Build instant rapport with clients • Resolve conflicts and reward • Hire and fire employees • Put your social skills to work for you productivity 304 pp / 2008 AMC 272 pp / 2001 AMC Readers will learn how to exude 978-1-59869-624-0 $16.50 978-1-58062-442-8 $16.50 self-confidence, become role models, and make a difference at work and in the community. Hiring the Best A MANAGER’S GUIDE TO 336 pp / 2008 AMC EFFECTIVE RECRUITMENT 978-1-59869-632-5 $17.95 5TH EDITION Martin Yate Employees are a company’s number one asset. Yet poor hiring selection can sabotage productivity, morale, and the bottom line. With Hiring the Best, managers and HR person- nel can direct every interview their way, and obtain the information they need to make the best possible choice. The new edition includes: • 400 questions to interview candi- dates • A new section on electronic recruitment • A revised resource section • Updates on new laws and guide- lines influencing hiring practices 272 pp / 2006 AMC 978-1-59337-403-7 $14.25 22 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 22 CAREER / LIFE SKILLS Career Counselling The About.com Guide The College Grad for Aboriginal Youth to Job Searching Job Hunter THE JOURNEY INWARD: Alison Doyle 6TH EDITION THE JOURNEY OUTWARD This guide gives you all the information Brian D. Krueger G.A. Charter, D. Persaud, you need to make the right connections, This book offers hundreds of proven A. Poonwassie, S.W. Williams, take the necessary steps, and make techniques that allow recent graduates and D. Zinger yourself stand out. With this authori- to stand out from the crowd while A CAMCRY Initiative tative guide, you’ll learn how to: looking for their first job. The College Welcome to a unique journey • Choose the right career path for you Grad Job Hunter explains what gradu- which will link your learning and • Use the best methods for managing ates need to know about how to get experiences with the learning and your job search hired, how to prepare, what to do and experiences of your adolescent • Apply resume and cover letter tech- say and what not to do and say – all the clients. niques guaranteed to get you noticed way through the hiring process. Career Counselling for The author shares tactics that show • Discover inside tips for networking Aboriginal Youth – The Journey and interviewing the first time job hunter how to: Inward: The Journey Outward uti- From writing a good resume and • Develop the best resume and cover lizes the concept of a vision quest to integrate Aboriginal values in locating the best search engines to what letter the implementation of this flexible to do when you get an interview, The • Use the Internet to broaden the job program. About.com Guide to Job Searching gives search The Facilitator’s Manual is the you all you need to land the career of • Get interviews with the best compa- comprehensive program guide your dreams. nies on and off campus and includes adaptable exercises, 288 pp / 2006 AMC • Make a great impression at an inter- resources and detailed information 978-1-59869-097-2 $19.95 view and generate job offers for conducting training sessions 352 pp / 2008 AMC with career counsellors who work 978-1-59869-547-2 $16.50 with Aboriginal Youth. The Participant’s Manual is for counsellors taking part in the train- ing sessions. It includes charts, forms and the materials required for the completion of the program. The unique design of this resource allows it to also be used as the basis for career counselling sessions with Aboriginal youth. Facilitator’s Manual 128 pp / 1994 GUC 978-0-7713-0448-4 $31.75 Participant’s Manual 60 pp / 1994 GUC 978-0-7784-0061-5 $15.25 5+ copies $14.00 Set One copy each of Facilitator’s Manual and Participant’s Manual 978-0-7784-0062-2 $43.00 TO O R D E R C A L L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 23 CAREER / LIFE SKILLS CAREER / LIFE SKILLS Stop Pissing Me Off! The Business Shrink: WHAT TO DO WHEN The Dysfunctional THE PEOPLE YOU WORK WITH Workplace DRIVE YOU CRAZY FROM CHAOS TO COLLABORATION: Lynne Eisaguirre A GUIDE TO KEEPING SANE ON THE JOB Stop Pissing Me Off! helps readers Peter Morris understand the underlying reasons for This practical guide offers managers difficult people, manage those difficul- and employees solutions to the most ties effectively, work productively with common issues plaguing today’s a diverse workforce, and transform workplace. From backstabbing to misery into productivity. This book harassment, Morris helps readers guides readers in determining when identify the causes of dysfunction and bad behaviour has gone from annoying Get Hired Fast ways to address them. His prescrip- to over-the-line – and when they should Brian Graham call HR or an attorney. tions include problematic employees’ This practical guide provides readers If you’re one of the millions of North personality profiles, actual Q&As, and with strategies for turning down the Americans looking for a job, you don’t in-depth case studies. drama meter, getting results from people want to go 12 to 24 months without 288 pp + audio CD / 2008 AMC they can’t stand, and, most important, a job offer (as many do). The trick is 978-1-59869-413-0 $18.99 how to stay cool when work gets too to tap into the hidden job market – hot to handle. where 90 percent of the jobs really are! Get Hired Fast! shows you how to The Happy Employee 256 pp / 2007 AMC use a direct calling strategy that will 978-1-59337-548-5 $14.25 101 WAYS FOR MANAGERS generate at least three interviews in TO ATTRACT, RETAIN, & INSPIRE three weeks. It gives you a 15-day Action THE BEST AND BRIGHTEST The 60 Second Plan, complete with charts, scripts, Julia McGovern and Susan Shelly Organizer and other tools that will enable you to use the direct-calling technique like a Labour shortages are looming. The SIXTY SOLID TECHNIQUES FOR cost of replacing workers is soaring. BEATING CHAOS AT WORK professional. Get Hired Fast! shows you: To combat this, business leaders need 2ND EDITION to create and hold on to happy, pro- • Where and how to identify key Jeff Davidson ductive teams. The Happy Employee contacts in target companies With 60 practical tips for taming the is full of nuts-and-bolts strategic tips. • How to uncover crucial data about paper tiger of disorganization, readers target companies Employers can keep workers happy will learn how to streamline their work • How to script calls to hiring man- through communication, not costly – and enhance their performance. agers in advance perks. The easy-to-reference 101 tips This edition includes completely show how to attract top talent, hold This no-holds-barred book also new material on: on to the best workers, and keep morale includes insider advice on how to sky-high even during hard times. • BlackBerries, PDAs, and the most ace the interview once your calling current computer software used for strategy pays off, how to negotiate the 256 pp / 2008 AMC organizing work best offer, and how to keep the job 978-1-59869-557-1 $14.25 • Organizing webinars and tele- once you get it. conferences • Examples and suggestions for the 224 pp / 2005 AMC business environment 978-1-59337-263-7 $10.99 176 pp / 2008 AMC 978-1-59869-844-2 $10.99 24 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 24 CAREER / LIFE SKILLS CAREER / LIFE SKILLS ReWORKing Retirement Keep Your Paycheck, Ten Ways to A PRACTICAL GUIDE FOR RETIREES Live Your Passion Straight A’s RETURNING TO THE WORKFORCE Erika Welz Prafder Sorelle Ayn Merkur Allyn I. Freeman and Keep Your Paycheck, Live Your In Ten Ways to Straight A’s you will Robert E. Gorman Passion shows you how to delve into learn: how to prepare for class; the ReWORKing Retirement shows seniors entrepreneurship and maintain importance of note taking; effective how to reenter the job market success- your nine-to-five gig at the same time. essay preparation and writing; every- fully, and guides them how to negotiate Filled with real-life stories of people thing you need to know about exams; the emotional and practical difficulties and more. Practical and important who parlayed their craft into thriving of finding employment. Readers are advice is also provided on: obtain- businesses, Keep Your Paycheck, Live helped to: ing excellent summer jobs; financing Your Passion addresses your most • Figure out what opportunities exist your education; choosing a place to pressing questions: live; creating outlets to relieve stress; • Determine a realistic compensation • How can I juggle full-time employ- ensuring you’ll have ample oppor- structure ment while starting a side business? tunities when you graduate. This is an • Transfer their skills into a different • If I’m not a born salesperson, can I essential book for anybody striving to field learn to market myself? achieve school success. This book is filled with tips from • Can I pursue my interests without 192 pp / 2000 SM experts in various industries, as well going broke? 978-1-896324-36-4 $19.95 as dozens of stories of retirees who This book gives you resources and successfully leveraged hobbies into advice on the most flexible jobs for unique retirement occupations. creative types, spotting hot business 256 pp / 2007 AMC trends, and start-up resources for 978-1-59869-213-6 $16.50 101 Ways to small businesses. With Keep Your Pay- Stand Out at Work check, Live Your Passion as your guide, Arthur D. Rosenberg you’ll hone your artistic talents – and turn your favourite pastime into a 101 Ways to Stand Out at Work gives Sink or Swim parallel career. the reader tips and techniques to NEW JOB. NEW BOSS. beat career barriers. It identifies the 12 WEEKS TO GET IT RIGHT 256 pp / 2005 AMC elements of a successful career and lays 978-1-59337-264-4 $17.95 out steps that help workers become Milo Sindell and Thuy Sindell more engaged at work. Candid, practi- Like most new employees today, you’ll cal advice shows the reader how to: probably get thrown into your new • Counter weaknesses position with little or no orientation. • Correct damaging behaviour You’ll have to “sink or swim” in the • Defuse political situations first 90 days – or face termination. No • Communicate for better control worries. Sink or Swim shows you how This book is for the professional to be a top performer from day one. who wants to earn a promotion or With week-by-week charts, and raise, and get those plum assignments. straightforward, no B.S. information, Sink or Swim enables you to decode 256 pp / 2009 AMC the company’s culture, discern what 978-1-59869-981-4 $10.99 your priorities should be, and survive and thrive in your first twelve weeks – no matter what industry you’re in. 320 pp / 2006 AMC 978-1-59337-540-9 $16.50 The 250 Retirement 25 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 25 CAREER / LIFE SKILLS CAREER / LIFE SKILLS Questions Everyone Management Basics Surviving a Layoff Should Ask A PRACTICAL GUIDE FOR MANAGERS A WEEK-BY-WEEK GUIDE TO GETTING YOUR David Rye and Kori Rye Bowers 2ND EDITION LIFE BACK ON TRACK Filled with specific tips and abundant John Payne and Shirley Payne Peter Archer resources, this book enables readers to Completely updated and revised to quickly reference specific retirement Surviving a Layoff is a practical guide reflect current business realities of concerns including: to dealing with the tough questions downsizing, outsourcing and getting a layoff poses. Using a week-to-week • How much money is needed to retire? more out of less, Management Basics, timeline, the book offers advice on • Is it better to sell an existing home 2nd Edition is the handbook for man- such topics as: and buy a cheaper one at retirement? agers. Whether a first-time manager • How can you keep taxes from devour- or a seasoned professional, readers • Coping with grief and anger after a ing your estate? will find this book useful and effec- downsizing • What kinds of insurances are needed? tive. It streamlines the management • Reorganizing life after a layoff • What investment options are the best process by addressing everything in a • How to launch a job search bet for retirees? simple and direct problem/solution • Balancing the job search with family format. Managers learn to: and personal time The 250 Retirement Questions • Prioritize objectives and delegate • Explaining a layoff to family and Everyone Should Ask gives readers responsibilities friends quick and prescriptive answers to their most important retirement questions. • Lead dynamic, well-structured This book will show readers how training sessions to reorganize their schedules, set 192 pp / 2007 AMC • Control finances to stay under budget financial and organizational priorities, 978-1-59869-210-5 $10.95 • Successfully motivate and encourage and go for their next job with confi- employees dence and enthusiasm. • Conduct evaluations to strengthen 256 pp / 2009 AMC the team 978-1-60550-096-6 $10.99 240 pp / 2007 AMC 978-1-59869-702-5 $11.95 6 Habits of Highly Effective Teams Stephen E. Kohn and Vincent D. O’Connell Highly effective teams, the authors insist, are characterized less by the technical competencies of individual team members and more by widespread agreement and align- ment with a small but extremely rel- evant set of team processes, values, and understandings. By focusing on reinforcing a half-dozen team “hab- its,” groups can develop the type of synergies that define collaborative excellence. The model is simple and practical, but it can yield powerful results for any organization. 224 pp / 2007 CP 978-1-56414-927-5 $18.95 26 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 26 CAREER / LIFE SKILLS CAREER / LIFE SKILLS Managing the Older Employee OVERCOMING THE GENERATION GAP TO GET THE MOST Creating Passion-Driven Teams OUT OF YOUR WORKPLACE HOW TO STOP MICROMANAGING AND MOTIVATE PEOPLE TO TOP PERFORMANCE Casey Hawley Dan Bobinski Vast differences in communica- tion styles, job expectations, and Get the inside scoop on the secrets management techniques mean that of success that motivate teams to Gen Yers have much to learn when top performance. In the matrix of it comes to managing those of their workplace roles and responsibilities, parent’s generation, including: managers are pivotal to corporate success. With this book you’ll learn • How to respond to an older Stop Managing the principles and methods top employee who believes his seniority and Lead managers use to develop passionate guarantees a promotion and a raise, CHANGE YOUR ROLE, engaged employees who are dedi- even though his work performance CHANGE YOUR RESULTS cated to success. You’ll be able to: has been below average David Rye • What to do when a younger man- •Motivate without manipulating With the right training, anyone can ager relies on e-mail, texting, and lead. With the right tools, anyone can •Turn mistakes into a fervent drive for IMing to communicate with cowork- motivate and inspire their workforce. quality ers and his older employee prefers In Stop Managing and Lead, David •Equip teams to enthusiastically face-to-face communication Rye presents the tools managers need adapt to change • How to demonstrate leadership and to identify and understand the four gain respect from the employees types of employees: Power Players; •Create environments in which peo- who already have years of rich busi- Team Players; Diplomatic Players; Party ple strive for excellence ness experience in the workplace Players. Today’s workforce requires manag- 256 pp / 2009 AMC Using a personality typing system ers to be more than just a person 978-1-59869-858-9 $15.99 based on the classic Myers-Briggs in charge. Creating Passion-Driven classifications, managers learn how Teams shows you how to tap your to motivate and inspire their employ- team’s natural motivations and ees. They move beyond management achieve consistent, sustained top to leadership – leading their teams to performance. profitability and success. 224 pp / 2009 CP 272 pp / 2009 AMC 978-1-59869-927-2 $14.50 978-1-60163-075-9 $21.95 27 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 27 CAREER / LIFE SKILLS Great Jobs CAREER / LIFE SKILLS “… the books that answer the perennial question, ‘What can I do Careers In … with a major in …?’ ” … expert guidance on exploring and “An excellent book for career-materi- choosing a professional career al libraries.” Booklist Offers high-level information about Each book in this series helps stu- the many job choices within profes- dents discover new employment sional career fields. Each book pro- possibilities, assess strengths and vides complete information about a interests and develop a path for given specialty, including respon- advancement and success in a sibilities, opportunities for advance- chosen field. Ideal for high school ment and salaries. students and college/university 144–184 pp MHR juniors and seniors as well as less experienced job-seekers who need CAREERS IN … to know their career options in a given field. Foreign Language Majors (2007) Accounting, 4th ed. (2006) 978-0-07-147614-0 $19.95 978-0-07-145873-3 $19.95 6 x9 MHR Geology Majors (2007) Advertising, 3rd ed. (2004) GREAT JOBS FOR … 978-0-07-146775-9 $19.95 978-0-07-143049-4 $19.95 History Majors (2008) Architecture, 3rd ed. (2008) Accounting Majors (2006) 978-0-07-148213-4 $20.95 978-0-07-154556-3 $20.95 978-0-07-143854-4 $19.95 Liberal Arts Majors (2007) Art, 2nd ed. (2007) Anthropology Majors (2004) 978-0-07-143733-2 $19.95 978-0-07-148214-1 $20.95 978-0-07-146772-8 $19.95 Biology Majors (2003) Math Majors (2006) Business, 5th ed. (2006) 978-0-07-140898-1 $19.95 978-0-07-144859-8 $19.95 978-0-07-144855-0 $19.95 Business Majors (2009) Music Majors (2005) Child Care, 3rd ed. (2008) 978-0-07-154483-2 $20.95 978-0-07-141160-8 $19.95 978-0-07-148211-0 $20.95 Physical Education Majors (2004) Communications, 4th ed. (2005) Chemistry Majors (2006) 978-0-07-140594-2 $18.95 978-0-07-143735-6 $19.95 978-0-07-144857-4 $19.95 Political Science Majors (2004) Communications Majors (2002) Computers, 3rd ed. (2001) 978-0-07-141159-2 $19.95 978-0-658-01765-0 $19.95 978-0-658-01651-6 $18.95 Psychology Majors (2006) Computer Science Majors (2003) Education, 4th ed. (2004) 978-0-07-145876-4 $19.95 978-0-07-139039-2 $18.95 978-0-07-140578-2 $19.95 Sociology Majors (2009) Criminal Justice Majors (2007) Engineering, 3rd ed. (2003) 978-0-07-154482-5 $18.95 978-0-07-147613-3 $19.95 978-0-07-15455-6 $20.95 Theatre Majors (2005) Economics Majors (2007) Environment, 3rd ed. (2007) 978-0-07-143853-7 $19.95 978-0-07-146774-2 $19.95 978-0-07-147611-9 $19.95 Engineering Majors (2008) Finance, 3rd ed. (2005) 978-0-07-149314-7 $20.95 978-0-07-143736-3 $19.95 English Majors (2006) Health Care, 5th ed. (2005) 978-0-07-145875-7 $19.95 978-0-07-143850-6 $22.95 Environmental Studies Majors (2008) Horticulture and Botany, 978-0-07-149315-4 $20.95 2nd ed. (2007) Film Majors (2005) 978-0-07-146773-5 $19.95 978-0-07-140582-9 $16.95 28 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 28 CAREER / LIFE SKILLS CAREER / LIFE SKILLS International Business, 2nd ed. (2003) Aquatic Types (2008) Homebodies (2007) 978-0-07-140735-9 $18.95 978-0-07-148215-8 $18.95 978-0-07-147616-4 $17.95 Journalism, 3rd ed. (2005) Bookworms (2008) Introverts (2006) 978-0-07-143849-0 $19.95 978-0-07-154539-6 $18.95 978-0-07-144861-1 $17.95 Law, 3rd ed. (2004) Born Leaders (2005) Kids at Heart (2006) 978-0-07-141145-5 $19.95 978-0-07-143857-5 $18.95 978-0-07-145880-1 $18.95 Medicine, 3rd ed. (2006) Music Lovers (2004) Car Buffs (2004) 978-0-07-140575-1 $17.95 978-0-07-145874-0 $19.95 978-0-07-141147-9 $17.95 Real Estate (2003) Nature Lovers (2008) Class Clowns (2005) 978-0-07-148218-9 $17.95 978-0-658-00054-6 $18.95 978-0-07-143856-8 $17.95 New Agers (2001) Science, 4th ed. (2004) Color Connoisseurs (2005) 978-0-658-00190-1 $19.95 978-0-07-141156-1 $19.95 978-0-07-143855-1 $18.95 People on the Move (2008) Social and Rehabilitation Services, Competitive Spirits (2007) 978-0-07-149317-8 $18.95 3rd ed. (2008) 978-0-07-146776-6 $17.95 978-0-07-149313-0 $12095 Perfectionists (2007) Computer Buffs (2006) 978-0-07-146778-0 $17.95 Travel, Tourism & Hospitality, 978-0-07-145877-1 $17.95 2nd ed. (2006) Persuasive Types (2007) 978-0-07-144856-7 $19.95 Crafty People (2006) 978-0-07-147617-1 $17.95 978-0-07-145878-8 $17.95 Writing, 2nd ed. (2008) Plant Lovers (2005) 978-0-07-148212-7 $20.95 Cybersurfers (2004) 978-0-07-140897-4 $17.95 978-0-07-141146-2 $17.95 Romantics (2006) Extroverts (2006) 978-0-07-144863-5 $17.95 978-0-07-144860-4 $17.95 Scholars (2008) Careers for... Fashion Plates (2008) 978-0-07-149316-1 $17.95 … shows readers how to turn passions into professions 978-0-07-149318-5 $18.95 Scientific Types (2007) “An excellent resource for those look- Film Buffs (2003) 978-0-07-147618-8 $17.95 ing for variety and flexibility in career 978-0-07-140574-4 $17.95 Self Starters (2005) selection.” Booklist 978-0-07-143728-8 $15.95 Foreign Language Aficionados (2007) These inspiring books let career 978-0-07-148217-2 $18.95 Shutterbugs (2003) explorers look at the job market 978-0-07-139035-4 $15.95 through the unique lens of their own Geniuses (2008) hobbies or interests! Each book reveals 978-0-07-148216-5 $18.95 Sports Nuts (2004) dozens of ways to pursue a passion 978-0-07-141158-5 $17.95 Good Samaritans (2006) and make a living – including many 978-0-07-145879-5 $20.95 Stagestruck (2004) little-known but delightful careers that 978-0-07-141157-8 $17.95 will surprise readers. Because no one Gourmets (2008) can resist reading about a favourite 978-0-07-149319-2 $15.95 Talkative Types (2007) hobby, this series motivates even 978-0-07-146779-7 $17.95 Hard Hats (2008) people who resist career advice. 978-0-07-154538-9 $18.95 Travel Buffs (2003) 978-0-07-140904-9 $17.95 128–160 pp MHR Health Nuts (2004) 978-0-07-140899-8 $17.95 Writers (2003) CAREERS FOR … 978-0-07-140600-0 $17.95 High Energy People (2005) Animal Lovers (2007) 978-0-07-143730-1 $17.95 978-0-07-147615-7 $20.95 History Buffs (2008) 978-0-07-154537-2 $18.95 29 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 29 CAREER / LIFE SKILLS Resumes for … Health and Medical Careers, Opportunities in … This series helps readers write strong 4th ed. (2008) … the most complete and compre- 978-0-07-154535-8 $15.95 resumes that will lead to interviews hensive career series available and job offers. Each book presents High School Graduates, “The series provides a realistic and worksheets that help job seekers 3rd ed. (2006) balanced portrayal of career oppor- gather information, popular resume 978-0-07-144891-8 $14.95 tunities for readers seeking occupa- formats, ideas for highlighting tional information.” The Book Report strengths and weaknesses, guidance Law Careers, 3rd ed. (2007) 978-0-07-148220-2 $15.95 If you could only buy one series for on how to create effective cover let- job-seekers, this would be it! It’s the ters, and 100 resumes and 20 cover Mid-Career Job Changes, most comprehensive career book letters. 3rd ed. (2006) series available from any publisher, 160 pp MHR 978-0-07-145882-5 $15.95 and it’s still growing. Each book offers essential information on get- RESUMES FOR … Nursing Careers, 3rd ed. (2007) ting started, obtaining training and 978-0-07-147620-1 $14.95 Advertising Careers, 3rd ed. (2003) education, advancement, salaries, 978-0-07-140592-8 $13.95 Re-Entering the Job Market, job responsibilities, licensing, legisla- 2nd ed. (2008) tion affecting the field, and sources Architecture and Related 978-0-07-149321-5 $15.95 for further information. Canadian Careers (2004) information is included wherever 978-0-07-141161-5 $15.95 Sales and Marketing Careers, appropriate. 3rd ed. (2005) Banking and Financial Careers, 978-0-07-143851-3 $16.95 160 pp MHR 2nd ed. (2001) OPPORTUNITIES IN … 978-0-658-01103-0 $14.95 Science Careers, 2nd ed. (2007) 978-0-07-147619-5 $14.95 Acting (2006) Business Management Careers, 978-0-07-143845-2 $17.95 3rd ed. (2007) Scientific and Technical Careers, 978-0-07-146780-3 $14.95 3rd ed. (2007) Administrative Assistant (2007) 978-0-07-148219-6 $15.95 978-0-07-147609-6 $17.95 College Students and Recent Graduates, 3rd ed. (2005) Social Service Careers, 3rd ed. (2007) Adult Education (2008) 978-0-07-143737-0 $14.95 978-0-07-146781-0 $14.95 978-0-07-149306-2 $18.95 Communications Careers, Aerospace (2003) 3rd ed. (2003) 978-0-07-139050-7 $17.95 978-0-07-140593-5 $13.95 Allied Health (2005) Computer Careers, 3rd ed. (2008) 978-0-07-143847-6 $17.95 978-0-07-149320-8 $15.95 Animal and Pet Care (2008) Education Careers, 3rd ed. (2005) 978-0-07-154534-1 $18.95 978-0-07-143738-7 $14.95 Architecture (2006) Engineering Careers, 3rd ed. (2006) 978-0-07-145868-9 $17.95 978-0-07-144890-1 $14.95 Arts and Crafts (2006) 50 + Job Hunter, 3rd ed. (2008) 978-0-07-144849-9 $17.95 978-0-07-154536-5 $15.95 Banking (2000) First-Time Job Hunters, 978-0-658-00482-7 $18.95 3rd ed. (2005) Beauty and Modeling (2005) 978-0-07-143852-0 $14.95 978-0-07-143726-4 $18.95 Former Military Personnel, Biological Science (2004) 3rd ed. (2006) 978-0-07-143187-3 $17.95 978-0-07-145881-8 $12.95 30 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 30 CAREER / LIFE SKILLS CAREER / LIFE SKILLS Biotech (2007) Foreign Language (2005) Library and Information Science 978-0-07-147605-8 $17.95 978-0-07-143724-0 $17.95 (2008) 978-0-07-154531-0 $18.95 Broadcasting (2005) Forensic Science (2008) 978-0-07-143722-6 $17.95 978-0-07-154533-4 $18.95 Marine Science (2006) 978-0-07-144851-2 $17.95 Building Construction (2008) Gerontology and Aging Services 978-0-07-148205-9 $18.95 (2003) Marketing (2006) 978-0-07-139045-3 $15.95 978-0-07-144898-7 $17.95 Carpentry (2007) 978-0-07-147606-5 $17.95 Government (2001) Medical Imaging (2006) 978-0-658-01049-1 $15.95 978-0-07-145871-9 $17.95 Cartooning and Animation (2008) 978-0-07-148206-6 $18.95 Health and Medical (2005) Metal Working (2008) 978-0-07-143727-1 $18.95 978-0-07-149310-9 $18.95 Child Care (2007) 978-0-07-146766-7 $17.95 Holistic Health Care (2007) Military (2006) 978-0-07-146767-4 $17.95 978-0-07-144852-9 $17.95 Chiropractic (2004) 978-0-07-141164-6 $17.95 Hospital Administration (2007) Museum (2007) 978-0-07-146768-1 $17.95 978-0-07-146769-8 $17.95 Clinical Laboratory Science (2002) 978-0-658-01760-5 $17.95 Hotel and Motel Management (2007) Music (2002) 978-0-07-145870-2 $15.95 Commercial Art and Graphic 978-0-07-138717-0 $17.95 Design (2004) Insurance (2008) 978-0-07-141149-3 $17.95 978-0-07-148207-3 $18.95 Computer (2002) Interior Design & Decorating (2008) 978-0-658-01639-4 $15.95 978-0-07-154532-7 $15.95 Culinary (2004) Journalism (2001) 978-0-07-141148-6 $17.95 978-0-658-01051-4 $18.95 Dental Care (2006) Landscape Architecture, 978-0-07-145869-6 $15.95 Botanical Gardens, and Arboreta (2007) Educational Support (2001) 978-0-07-147608-9 $17.95 978-0-658-00050-8 $15.95 Laser Technology (2008) 978-0-07-149309-3 $18.95 Electronics (2007) Law (2001) 978-0-07-147607-2 $17.95 978-0-658-01047-7 $15.95 Engineering (2003) 978-0-07-139046-0 $17.95 Event Planning (2002) 978-0-07-138228-1 $18.95 Eye Care (2004) 978-0-07-141150-9 $15.95 Financial (2004) 978-0-07-141168-4 $17.95 31 UNIVERSITY OF TO C R C T A T O R O N T O P R E S S G U I D A N O E D EERN CR EL L 1 - 8 0 0 - 5 6 5 - 9 5 2 3 OR FAX 1-800-221-9985 31