As the working world mirrors the global neighborhood people inhabit, organizations reflect the reality of managing and communicating with an increasingly multicultural workforce. The diversity of long-term care world raises many issues for those in charge. Companies need to create a culturally sensitive workplace that accomplishes two objectives: fosters good communication and working relationships and prevents discrimination and harassment. Research studies conducted by AIM Strategies on global leadership confirmed the need for today's leaders to develop the ability to communicate with and understand today's multicultural workforce. Here are some guidelines on how you can increase your sensitivity to individual and/or cultural differences to deliver quality resident care: 1. Evaluate communication skills. 2. When communicating, use simple language. 3. Increase cultural awareness. 4. Translate job-related information. 5. Provide training and education. 6. Create empathetic workplace.
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