This issue is especially interesting, I believe, because times are changing. The consumer market is changing. The labor pool is changing. The economy is changing. Equipment is changing and could be changing even more in coming years. Some industry insiders often point to the average dealer's "fear of change" as an obstacle to progress. I might be inclined to place as much blame on some of those industry insiders' willingness to change for the worse, but that's another story.
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