NEW STORE, NEW LOOK ... A New Beginning by ProQuest

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"Working 'in the business is what we love to do, especially [Brian Santo]," [Brett] says. "Plus, I don't think it's all that practical, at least from our perspective, to say we aren't going to work in the business. What we want to do is empower our employees as much as we can, and spend less of our time doing things that aren't helping improve service and grow our business. That's what this reinvention is all about"

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