There is no doubt that, as a professional organization, the Appraisal Institute of Canada (AIC) must have a professional practice process in place to accept and review complaints from consumers of appraisal services. AIC's professional practice process establishes that appraisal practice is a regulated profession that complies with the principles of natural justice. For the appraiser, working in concert with the professional practice process means advising consumers that you will correct errors that are brought to your attention, and that you will consider any relevant information the consumer provides. It is important to assure the consumer that, should a dispute arise that cannot be resolved, he or she may contact the Counsellor, Professional Practice for further advice and assistance.
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