TURNING A GOOD SHOP INTO A GREAT SHOP by ProQuest

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It's the owner who absolutely insists that a brake check include inspecting for cracked brake hoses, frayed parking brake cables, seized calipers, brake fluid leaks and fluid levels who creates an attitude of excellence. If the warning chat does not correct the employee's disrespectful attitude toward the shop owner, fellow employees or customers, it may be time to let that employee go.

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