Do you remember using directory assistance in "the older days?" A live operator would answer everytime, look up your query and manually connect you. It was hard not to maintain a visual image of a grandmotherly-looking woman with a tall, white hairdo sitting in font of a switchboard wearing an old-fashioned corded headset. But time has changed and the demand for directory assistance has risen. With the advent of cell phones and the rapidly changing nature of businesses, directory assistance has had to become a completely animal.