In addressing public accountability and government effectiveness, outcomes measures are used to (Behn, 2003): * Evaluate different policies and approaches to managing and delivering government services. * Monitor program process and document management and program changes simultaneously. * Make budget decisions and requests. * Motivate employees. * Promote organization to stakeholders and political principals. * Celebrate accomplishments. * Learn about program efficacy. * Improve performance. Within local government, a performance measurement system should (Wang, 2002; Ho, 2005): * Impact decision-making. * Go beyond just reporting information. * Complement or be linked with changes in strategic planning, goal setting, and governance. * Address the achievement of outcome or organizational goals directly. * Not only reflect voters' expectations and demands, but also be used in determining and meeting their expectations and demands.\n In fact, some responses were more related to outputs than to outcomes.