Burning Up the Paper Trail by ProQuest


The volume of documents was becoming a problem for Michigan-based Origen Financial. The enterprise content management vendor that CIO Paul Galaspie talked to was FileNet, now part of IBM. Like the other ECM systems, FileNet's P8 was primarily for content and document management and workflow, rather than generation, but FileNet had a partner: Thunderhead, which has a content generation application that produces documents in a variety of formats, including faxes, word-processing documents, and Adobe's popular print document format. Three months later, Origen was able to sharply reduce the amount of time needed to make document changes. With the old system, a full-time employee had spent his entire time making those changes; the new arrangement requires just 20 hours a month, Galaspie says.

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