KM makes inroads into retail by ProQuest

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Retailers are incorporating knowledge management into their processes to gain advantage over their competitors, enabling executives and lower level managers to quickly run reports on sales and other performance measures, to handle inventory better and to gain a clearer understanding of their products. For example, Ace Hardware is in the process of integrating WebFOCUS, a business intelligence application from Information Builders into its systems. The technology enables employees, suppliers and partners to run or write reports on a daily basis, if desired. Metro Group, a European retailer, has deployed in-store, point-of-sale RFID (radio frequency identification) technology in its high-end Galeria Kaufhof department store in Essen, Germany. The technology enables the retailer to track merchandise from the distribution center to store shelves to checkout. Meanwhile, use of Certpoint Systems' VLS learning application has expanded in the retail market in the last year, from 1,500 retail locations to more than 7,000, according to CEO Ara Ohanian.

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