Mark J. Tager, co-author of Leadership in Times of Stress and Change, writes that in an environment characterized by ambiguity, change and stress, what people look for and respond to best is someone who: * Lets me know what's going on and isn't afraid to say "I don't know." * Is easy to "read" so 1 know where he or she is coming from. * Remains calm under fire. * Sets clear expectations, ones that are sure to change and will then be replaced with new clear expectations. * "Hears" me-is willing to listen. * Is willing to change the plan when things aren't working out. * Is visible and available. * Seems "together" in thought and action.