; REDISCOVERING THE LOST ART OF DIALOGUE
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REDISCOVERING THE LOST ART OF DIALOGUE

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It's wonderful to have so many ways to communicate. But in all of this communication, the art of dialogue often seems to be lost. And for independent agents and brokers whose business is built on mutual trust with a client, that's a problem. Dialogue is much more than a transaction involving the currency of words. It's an experience in which each participant understands the other, and in which each benefits from that understanding. Learning how to engage in true dialogue takes practice and experimentation. Before you begin, it helps to remember the essential components of dialogue: 1. preparation, 2. curiosity, 3. active listening, 4. empathy, 5. disclosure, and 6. self-awareness. The successful outcome of the planning process often rests on the degree to which voices were heard and ideas exchanged.

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