"I am an educator by trade, but went into collections about eight years ago when the state of Illinois was making budget cuts," [Tim Reiser] said. "I researched different fields and found collections to be intriguing. I'm glad I made the move-I know this is something I can do well.""I am basically the collection department for the city right now," Reiser said. "I do a little of everything, but I'm not alone. We have great staff that help tremendously with all the efforts. I would like to grow this into an entire department some day, but it's a slow process. You have to first test the waters and think long-term, but I believe we could do it.""Membership in CI helps me keep up on the trends and legislation of what's happening in the industry," Reiser said. "If you're going to be a collector, you need to stay on top of current issues. ACA International makes you feel welcome and a part of what's going on. I like that."