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A Values-Based Critique of Lean and Six Sigma as a Management Ideology by ProQuest


The basic assumption is that quality can be defined and technically engineered into processes and procedures to the point that human and machine error can be minimized and production accuracy and speed can be maximized.2 The rational goal model of management stresses organizational values associated with reading the environment, understanding the desires of key stakeholders outside the formal boundaries of the organization, integrating goals, acknowledging interdependencies, and then planning well-controlled ways to achieve the goals. Popular past examples of similar performance-based management practices that also fall between these models are Just-in-Time Inventory, Management by Objectives, Statistical Control/Total Quality Management, Business Process Reengineering, and Balanced Scorecard.

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