No Rest for the Wiki

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Description: Techies have been playing with the concept for a dozen years now, end users have been using the technology to build skunk-works data-sharing applications for several years -- and now the gold rush seems to be coming to the CRM world. Lots of companies have taken all the information ever created for salespeople and dumped the sum of it into their CRM systems; endless numbers of hundred-page manuals, hours of audio or video clips from sales- or product-training sessions, countless Excel and PowerPoint files full of charts and slides. As soon as a new buzzword starts to catch people's attention, every vendor -- striving to appear current -- uses the hot phrase in the messaging about its product.
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