Moving forward, the objective of a third-party dispute-resolution program, and ultimately an SRO, will be to accurately present the way in which ACA members actually operate within the industry. In and of itself, this will go a long way toward promoting a positive business climate between ACA members, regulators, legislators and even consumers and consumer advocate groups. Expectations are that eventually all stakeholders will come to understand that we as ACA members have long been focused and intent upon:This month let me fill you in on the good work done by Nate Thompson, ACA's public relations specialist. In just four short years, he has led the move to establish ACA International as the media's first source of information about the credit and collection industry. All press releases, letters to the editor and articles about the contributions our members make to the U.S. economy and to society at large are penned by Nate.He communicates with members of the industry press and the news media on a regular basis, spearheads our media education program and coordinates press activities at each of ACA's major meetings. Through Nate's dedication and his ability to effectively communicate the key messages ACA has developed about our industry, ACA has been afforded countless opportunities to tell the "rest of the story" for the benefit of all. Thanks for all your help, Nate.