Get documents about "Sharing the Journey
Document Sample
WORKING TOGETHER IS THE ANSWER…
Sharing the Journey Family Assistance
Foundation
V ol ume 4, I ss ue 1 The Offi cial Newsl ette r of the Famil y Assista nce Foundati on (FAF) Spring 2006
’06 CONFERENCE HONORS A DECADE OF LOSS
AND EXAMINES RECENT DISASTER RESPONSE
On April 26th in Atlanta,
Georgia at the Holiday Inn
Downtown the Family
Assistance Foundation will
hold a one-day conference.
Our Vision: Our 2006 annual
To provide a positive educational event features
environment in which panels comprised of
member organizations and families and responders
other relevant groups can from past disasters as well
share resources, as responders from 2005
information, experience, terrorist attacks and
and insight about family natural disasters.
assistance and emergency The morning sessions will
management. honor families and
responders from American
Airlines 11 and 77, Holiday Inn Downtown
September 11, 2001 in
their fifth year, post-
1996 and TWA 800, July Later presentations will
Schedule disaster. The early
17, 1996. Experienced feature speakers on the
afternoon panel will focus
of Conference Events: investigators will join the London Underground
on the tenth anniversary of
Tuesday April 25, panel to provide bombings as well as
family members from
1:00 PM to 5:00 PM discussions of technical responders to Hurricanes
ValuJet 592, May 11,
Invitation Only Corporate lessons learned. Katrina and Rita.
Membership Training &
Meeting
9/11 FAMILY SPEAKERS FEATURE UPDATES FROM
Tuesday April 25,
6:00 PM to 8:00 PM
PREVIOUS FAF SPEAKERS AND SOME NEW FACES
Early Registration
Survivor Reception hosted
by member Virgin Atlantic New Family Members will founders of Families of to improve airline security,
Airways present… September 11, Inc. an charitable support and
organization started victim's compensation
Wednesday, April 26, Tom Rogér, who lost his
shortly after the events of issues, long-term mental
8:00 to 5:30 PM daughter, Jean, a Flight
9/11 that has provided health support, surviving
Family Assistance Attendant on American
substantial outreach and children's issues, and
Foundation Conference Airlines Flight #11, will
support to many of the grass roots programs to try
discuss how his family
families who lost someone and increase awareness
honors Jean’s life by
on 9/11 (see www. and prevent future acts of
actively participating in
familiesofseptember11. terrorism. This includes
events that support
org). Through that organi- travel to other countries
families and loved ones
zation, Tom was very and meetings with other
lost on 9/11. This
active in the initial efforts (Continued on page 2)
includes being one of the
Page 2 V o l u m e 4 , I s s ue 1
Virgin Atlantic to 9/11 FAMILY SPEAKERS (CON’T)
Sponsor Survivor
victims of terrorist acts Former Airline Manager, Cathie Ong-Herrera and
Reception and the organizations that Rosemary Dillard, who lost Harry Ong, who lost their
Everyone is invited to meet represent them. In his full- her husband Eddie, on sister, Betty, a Flight
this years survivors and time job, as a long-time American Airlines Flight Attendant on American
speakers while registering construction executive for #77 at the Pentagon Airlines Flight #11, will
early Tuesday night, April Gilbane Building Company, brings a unique and discuss the creation of the
25th from 6:00PM to and with the active support complex perspective to the Betty Ong Foundation
8:00PM of his employer, since discussion of family (www.bettyong.org) and
9/11, he has volunteered survival. Not only did she other activities that the
countless hours of his time suffer the personal loss of family has been involved
and professional building her husband, but was also with which honor Betty’s
ATSS Conference expertise to represent the the Base Manager of Flight life. The Foundation's goal
9/11 families as an active Service for American in is to serve as a helping
2006 member of the Families Washington D.C. and lost hand for overweight and
Our partners, the Advisory Council for the an entire flight attendant obese children. It is the
Association of Traumatic Lower Manhattan Develop- crew, friends and mission of the Betty Ann
Stress Specialists (ATSS) ment Corporation that has colleagues. She will share Ong Foundation to work
are holding been in charge of New with us her efforts to honor with children to promote
their annual York City's efforts to Eddie’s memory. lifelong physical activity
conference rebuild the WTC site and and healthy eating habits,
on March 22- the national September Returning friends of FAF... and to provide children
26, 2006 at 11th memorial. Through with the opportunity to
those efforts, last year, he Mike Low, who lost his experience the great
the Omni Hotel in
was named as a member daughter Sara, a Flight outdoors so that they can
Charlotte, North Carolina Attendant on American
USA. FAF members are of the Board of Directors of grow to become healthy,
the World Trade Center Airlines Flight #11, will strong and productive
encouraged to attend and share his family’s efforts to
can register online at the Memorial Foundation (see individuals. Since
www.buildthememorial. keep Sara’s heroic September 11, 2001,
ATSS web site at www. memory alive by actively
atss@info.com. org) that has the responsi- Cathie lives each day
bility for fundraising, participating in events that believing that something
construction and support families and loved good can be born out of
operation for the WTC ones lost on 9/11. Mike their tragedy. For her, that
Sara Low/Family Memorial. In support of travels frequently from his is the Betty Ann Ong
these building oversight family home in Arkansas to Foundation. “It is the only
Assistance Foundation and fundraising activities, many locations around the way I know how to survive
Pin. he travels frequently from country. He serves on the the death of my sister and
his family home in Massa- Board of Directors for the to keep her memory alive.”
We Family Assistance
chusetts to New York and
continue to Foundation.
many locations around the
receive
country.
many
requests
for the Sara MILESTONES
Low/Family
Assistance 2006 marks the ten-year for the flying public was during the ten year anniver-
Foundation pin, and are anniversary of two air dis- also greatly improved as a saries of the crashes. Fami-
pleased and encouraged by asters that resulted in a result of information that lies from TWA 800 include
the response. We promote total loss of 340 lives. the investigations of the Jim Hurd and Helen and
the pin at all our events ValuJet 592 and TWA 800 crashes yielded. Larry Siebert. Jim’s son
and on the FAF led to major improvements Jaimie died in the
Website. Please let your Family members Susan
in the way that families crash. Helen and Larry
friends and family know and Paul Smith whose son
would forever be treated Siebert lost their only two
about it and spread the Jay died on ValuJet 592
following an air crash in children, Brenna and
word. The pins can be and two families from TWA
the United States. In addi- Chrisha, along with their
ordered online for a $10.00 800 will share with us
tion to lessons learned on niece and her husband,
donation, which is tax about what is being done
family assistance, safety Stephanie and Daniel.
deductible. to honor their loved ones
Page 3 W O R K I NG T O G ET H ER IS T H E A N SW ER …
NEW OPERATIONS DIRECTOR NAMED
We are excited about news releases on our web-
having a new Operations site www.fafonline.org
Director, Kelley Cox, guiding
the Foundation into the She will be coordinating our
next phase of expansion notification drill, streamlin-
and development utilizing ing the membership
her experience and exper- process and database, and
tise in Family Assis- expanding our FAF member- The Holiday Inn
tance. As many of you ship base, as well as coordi-
know, Kelley was a guest nating communication to all Downtown Atlanta
speaker at the 2003 Sym- members. Please let her
Kelley Cox know if you have any ideas Conference attendees are
posium and other work- eligible for a special rate of
shops following her experi- or suggestions, and any
$99.00 at the Holiday Inn
ence as Manager of Flight to the terrorist attack of new leads or contacts. You Downtown Atlanta. To
Service for Boston and was September 11, 2001. You can reach Kelley at reserve your room, call the
heavily involved in can learn more about her 770.753.6416 or via email Holiday Inn at 1-800-535-
American Airlines response background by reading our at kelleycox@fafonline.org. 0707 or 404-524-555 and
ask for the Family Assistance
Foundation rate.
In addition to great quality
N E W B OA R D M E M B E R meeting space, the Holiday
Inn Downtown offers many
The Family Assistance world and has presented other features and amenities
Foundation welcomes twice at our annual sympo- to conference attendees
Duncan McGarry to the sium. We know that all including:
Board of Directors. who support the Founda- This hotel offers all the
tion will join us in comforts of home as well as
Duncan is a well-known
welcoming Duncan to our the convenience of being
leader in family assistance
Board. He’ll also be one of adjacent to the Georgia World
in the United Kingdom and Congress Center, CNN Center,
our featured speaking at
serves as the National Underground Atlanta and
the upcoming confer-
Advisor to the UK Family Turner Field home of the
ence. He was very involved
Liaison Officer Program. Atlanta Braves, and the newly
with the U.K. Bombings opened Georgia Aquarium.
He is a popular speaker on
and will be sharing his Other nearby attractions
matters pertaining to family
experience and insight. Duncan McGarry
include: Coca-Cola,
assistance around the
Centennial Olympic Park,
Philips Arena and Fox
Theatre.
Whether recharging in the
FAMILY ASSISTANCE EDUCATION AND RESEARCH fitness room, picking up a last
F O U N DAT I O N R E C E I V E S S TAT U S minute gift in our gift shop, or
relaxing at our seasonal
AS CHARITABLE ORGANIZATION outdoor pool and whirlpool
the Holiday Inn Atlanta
months ago, was recently tional projects. Inquiries Downtown near the Georgia
World Congress Center is the
approved by the IRS as a as to how to make dona-
downtown Atlanta hotel that
charitable organization tions to any of the Foun- will exceed all of your
when it received its 501(c) dation’s education and expectations.
3 status. This means that research efforts should
contributions made toward be directed to Kelley Cox This Atlanta hotel offers the
fast paced traveler a
our education and research at kelleycox@fafonline.
productive haven for work with
Carolyn V. Coarsey, Ph.D. projects, including the org. Questions and sug- all the essentials including free
President of the Family Assistance annual conference and/or gestions regarding wireless internet "hot spot" in
Education & Research Foundation the biennial Symposium are research & education lobby and high speed internet
now tax deductible. Efforts should be directed to access in all 260 guestrooms;
The Family Assistance are now taking place to carolyn@higherresources. or guests may try our new
Educational and Research increase and raise funds com. inviting bar and restaurant, The
Foundation, founded a few for research and educa- International Cafe.
Page 4 V o l u m e 4 , I s s ue 1
NEW M EMB ER O RG ANI ZATIO N S –
Bylaw Changes
Help Us Grow! We’ve enjoyed quite a year Operating Companies providing its guests a
of growth at FAF! The (ATOC) is the official voice design especially created
following are a list of new for international business
The Family Assistance Corporate/Full Members executives. Flying EOS is
Foundation recently and you’ll have an oppor- more akin to flying on a
changed its tunity to meet some of corporate jet than sitting in
membership rules and their key people at the a typical business class
categories, approved upcoming FAF conference for the passenger rail section.
by both the Board of in Atlanta. In the industry in the United www.eosairlines.com
Directors and the meantime, please extend a Kingdom – representing
General Membership. warm welcome to our train companies to the
This change expands newest members! We government and other
full membership encourage you to visit their opinion formers on
opportunities to any respective web sites to transport policy issues.
organization dedicated learn more about who they Britain’s train operators
to and involved in are and what they do. are working together to Focus Air
providing family change rail travel for the Focus Air is a new and well
assistance to better. financed, cargo airline
customers, employees www.atoc-comms.org dedicated to the B747F
and families. We’re
Wet Lease market. They
happy to report that
currently own and operate
new members have Airbus North America two (2) Boeing 747/ 200/
joined since these In the mid-1990s, Airbus 300 Freighters. Focus Air
changes and you’ll delivered about one is a dedicated carrier to
have an opportunity to airplane per month to a Global Santa Fe the world’s ACMI market.
meet some of our new North American customer. GlobalSantaFe is the only A standard ACMI lease
members at our There are now nearly two drilling contractor that includes: Aircraft, Crew,
upcoming conference. Airbus aircraft per week gives their customers the Maintenance, Insurance.
being delivered to option of purchasing from Long-term ACMI leases
The Foundation also customers in the U.S. and a full spectrum of drilling and charter activities are
modified its Canada. That phenomenal expertise, with a premium coordinated through their
membership growth has helped Airbus fleet that includes 61 off- Corporate Headquarters in
categories to provide a to become the number one shore rigs. They can Fort Lauderdale, FL.
better fit with the aircraft manufacturer in provide engineering www.focusaircargo.com
Foundation’s mission the world. Airbus North expertise and drilling
and goals. All three America headquarters is management capabilities
membership levels just outside Washington, as well as a turnkey
receive discounts on D.C., in Herndon Virginia. alternative for their drilling
educational programs The facility employs some projects.
and training. So if you 140 people in sales, www.globalsantafe.com MaxJet
have been waiting to marketing, and
join -- now’s the time! Washington-based MAXjet
communications for Airbus Airways is the industry’s
Simply go online to customers in the U.S. and
sign up at www. first all-business transat-
Canada. This facility also lantic airline to offer every-
fafonline.org. serves as headquarters for
Membership day low fares for true
Airbus North America premium service.
categories, fees and Customer Services.
member benefits are EOS Airlines Operating B767 aircraft
www.airbusnorthamerica. EOS, the first single-class, configured with 102
detailed on the com
website. premium transatlantic business class seats with
airline began flying 60” pitch, MAXjet offers
Association of Train between New York JFK and upscale meal service,
Operating Companies London (Stansted) in airport lounges and
(ATOC) October 2005. The airline portable on demand
The Association of Train features a revolutionary 48 entertainment to its
"suite" cabin configuration, passengers at value-based
Page 5 W O R K I NG T O G ET H ER IS T H E A N SW ER …
fares. MAXjet operates was named the Number chappij' - Flemish Airlines)
transatlantic routes that One On-Time mainland builds a reputation as a
began in November 2005, airline in the United States regional business airline Atlanta Site of ’07
from New York (JFK) to by the Department of Symposium
London (Stansted). Transportation for 2004, a
Beginning on March 15 year in which they carried The Family Assistance
2006, they will fly between 13.4 million passengers. Foundation Symposium
Washington Dulles to System-wide, SkyWest has returns to Atlanta for
London (Stansted). more than 9,000 2007. The two-day
www.maxjet.com employees and serves a offering time-saving Symposium becomes a
total of 124 cities in 38 connections between biennial event,
states and three Canadian major economic centres in alternating with our
provinces with Europe. VLM Airlines won one-day conference in
approximately 1,500 daily the ATW “Regional Airline alternate years. This
departures. of the Year’ in March allows the Foundation
www.skywest.com 2006. They are based in to put more time and
Antwerp, Belgium and fly planning into our larger
Safety Services to 11 destinations within Symposium and gives
International Europe. us an opportunity to
SSI offers top-of-the-line www.flyvlm.com focus on our members
safety consulting services with a “member’s only”
to the world's aviation meeting on the years in
industries and government WestJet which the one-day
authorities. SSI consult- WestJet was founded in conference is held. We
ants have investigated 1996 by four Calgary FAF Member Orientation hope to announce the
accidents and worked on entrepreneurs led by Clive As part of any member’s dates for our 2007
safety issues in all parts of Beddoe, who saw an enrollment or other organi- Symposium in the very
the world and have built opportunity to provide low- zation’s renewal, we offer near future.
solid working relationships fare air travel across an FAF Orientation
with the world's operators, western Canada. The program specifically
manufacturers, and inves- airline operates a fleet of designed for your
tigative and regulatory Boeing aircraft featuring needs. We can meet with
authorities. new Next-Generation 737 your team leaders and/or
www.safeserv.com aircraft with leather seats members to conduct a
and more legroom. Trans- session which includes
border service commenced learning about the
in the fall of 2004 to the notification and activation
cities of Los Angeles, San process, who’s who, and
Francisco, Phoenix, Fort crucial contact information
SkyWest Lauderdale, Tampa, (24/7). Contact Kelley Cox
SkyWest Airlines, based in Orlando, and New York. at kelleycox@fafonline.org
St. George, Utah, operates Service to Palm Springs for further information or
as a partner carrier to two began in January 2005. to arrange for your
of the world’s largest WestJet was recently companies orientation
airlines. SkyWest provides recognized for having the session.
service as United Express most admired corporate
in partnership with United culture in Canada,
Airlines along the West according to The 2005
Coast and out of United’s Canadian Corporate
Denver and Chicago hubs. Culture Study by Canadian
At Salt Lake City, SkyWest Business and Waterstone
operates as Delta Human Capital Ltd.
Connection under a www.westjet.com
marketing agreement with
Delta Air Lines. SkyWest is VLM Airlines
the world’s largest Right from the start
independently owned (February 1992), VLM
regional airline. SkyWest (short for 'Vlaamse
Luchttransportmaats-
Page 6 V o l u m e 4 , I s s ue 1
FA M I LY AS S I STA N C E FO UNDAT I O N 20 0 5 S YMPO S IU M H I T S T H E
JAC KPOT ! (APR IL 4 - 5 , 2 0 0 5 )
Our first Family Assistance personal commitment and appreciate the time you took Airlines). Thanks to Cherie
Foundation (FAF) Sympo- sacrifices, none of this to provide us your Damron, who provided her
sium “away from home”, would be possible. Their comments and will work to professional photography
hits the jackpot in our host personal stories touch us incorporate this into future services and did a great
city of Las Vegas, Nevada! all, and teach us to be programs. job for us.
By all accounts, our atten- more compassionate and
dees enjoyed a different understanding as we learn Planning Committee Sponsorship and
venue and our planning to improve this important Kudos to the Planning Donations.
committee deserves a big process for all organiza- Committee for doing such a THANK YOU Airbus, Alaska
round of thanks for all their tions that have to respond wonderful job on this year’s Airlines, Allegiant Air,
hard work in putting to accidents and disasters. event. Lead by Carolyn America West Airlines,
together this year’s event. Coarsey as Chairperson, Jeff Claudette Pagano, DCC,
We also appreciate the The evaluation results Arnold, Richie and Marie ESi911, ID Shop,
generous support of our were very good to excellent Anderson, Jim Hurd, Independence Air, SSI and
sponsors who also help overall. Survivor presenta- Merrilee Morris, Jacque Virgin Atlantic Airways.
make it happen. We are tions were rated extremely Bastys (Alaska Airlines), Kim THANK YOU Jeff Arnold,
grateful for the wonderful valuable and most atten- Frierson (American Airlines), Paul McIntosh, Carole and
support and participation dees gained much insight. Bobby Bonds (Amtrak), Chris Glenn Johnson, Stan and
of our survivors and their Attendees suggested we Woods (Independence Air), Merrilee Morris, Mike,
families. Without their incorporate more time for Kathleen Schrader and their Bobbie and Alyson Low.
lessons learned. We team at (America West
Richard & Marie
Anderson lend a hand
during registration. Bobby Bonds, Amtrak,
Their daughter, Lauren, talks about disaster
was a survivor on Family Assistance Foundation preparation.
American Eagle 3379. 2005 Symposium Attendees
Stan & Merrilee Morris (lost son,
Chad, on USAir 427), Richard & Marie
Anderson (family survivors), Carolyn
Coarsey (lost fiancé on Delta 191), Jim Claudette Pagano,
Mike Low, Survivor, and Hurd (lost son, Jamie, on TWA 800) survivor of an air taxi
Kelley Cox. Mike lost his and Barb Skudlarick (passenger crash, presents Jeff
Jeff Morgan greets daughter, Sara, on 9/11 on survivor and former flight attendant). Morgan with a $1,000
attendees. AA Flight #11. donation for the
Foundation.
Page 7 W OR K I NG T O G ET HER IS T H E A N SW ER …
Survivor Group attending 2005 FAF Symposium
Survivor Teresa Marler
& Carolyn Coarsey.
Teresa’s sister Debbie
was a flight attendant Attendees enjoying
killed on AA 587. reception sponsored by
Allegiant Air.
Jeff Braun (The Ammerman
Experience), Kelley Cox,
Kevin Darcy (SSI), Carolyn
Coarsey & Jeff Morgan
Survivors Kathleen and Gilbert
Manning. Their daughter Sarah
and her family, husband Rod and
daughters Rachel & Grace, were
killed on Alaska 261.
Rodney & Brenda
Ross. Stepmother
Maureen was killed on
Egypt Air 990.
USAirways employees enjoying Survivor Robin and Diana Kellow
Reception lost their daughter,
Elaine, in the Ladbroke
Grove (Paddington
Station) train crash.
Carole Johnson, Cyrano &
Cyrena Latiff (with son
Mary Gilbert (Manager of Ruzdeeno) and Glenn Johnson.
Crisis Management, UK The Johnson’s daughter Beth
Foreign & Common- was killed on PanAm 103.
wealth Office), Jeff Cyrano was 1st Officer on
Morgan and Carolyn Jill Houck, Bill Dirring,
& Wendy Mervis of Singapore Air Flight 006.
Coarsey.
Delta Air Lines
Page 8 V o l u m e 4 , Is s ue 1
S P E C I A L T H A N K Y O U T O A M E R I C A W E S T ( N OW U S A I R WAY S ) ,
A M E R I C A N A I R L I N E S A N D V I R G I N A T L A N T I C A I R WAY S !
Special thanks go out to America West now US Airways, American Airlines and Virgin Atlantic Airways for their extra
help and effort during two recent events. Our colleagues at American
Airlines and Virgin Atlantic helped family members following the U.K.
Bombings. The individuals lost their brother and the FAF worked with
the Metropolitan Police Family Liaison Officers to assist in their travel
from the States to the U.K., and their return home. Our colleagues at US
Airways sent four volunteers to Houston, Texas to help a member
organization assist their employees in the aftermath of Hurricane
Katrina. Hundreds of employees were unaccounted for and their
families in the Gulf region severely impacted. They did a great job on the
phones and appreciated the opportunity to have first hand experience in
responding to a disaster. KUDOS to all our members that provided help
during these difficult times. YOU MADE A DIFFERENCE and it was
Kelley Cox, (Director of Operations for the
appreciated by all those that benefited from it. Foundation) Sherry Richard, (Senior Vice
President of Human Resources, Global-
SanteFe) Jon Marshall, (CEO GlobalSanteFe),
Laura Vance and Amber Heinz (US Airways).
T H E 2 0 0 6 F A M ILY A SS I S TA N C E F O UN DAT I O N C O N F E R E N C E IS
BROUGHT TO YOU BY:
The Foundation will continue to provide updates on the conference on its web site at www.fafonline.org . Currently,
over 16 panelists are scheduled to participate in the conference. Please contact the Foundation at 1-770-753-6416
or via email at symposium@fafonline.org with any questions or other requests. We look forward to seeing you there!
Page 11 W OR K I NG T O G ET HER IS T H E A N SW ER …
CONFERENCE SCHEDULE
Wednesday, April 26, 2006
7:00 Registration
8:00 Welcome and Announcements
8:30-10:00 9/11 Families—Where are they now?
• Families at 5 years, post September 11, 2001, share about their lives today and discuss
involvement in activities that honor the lives of their loved ones who perished during the
terrorist attacks of 9/11.
• Mike Low, Father of Sara Low, American Airlines Flight 11
• Tom Rogér, Father of Jean Rogér, American Airlines Flight 11
• Rosemary Dillard, wife of Eddie, American Airlines Flight 77
• Cathie Ong-Herrera and Harry Ong, brother and sister of Betty Ong, American Airlines,
Flight 11
10:00-10:15 Break
10:15-11:45 Employees and Responders—Where are they now?
Employee and agency responders will share about their own healing since September 11, 2001
and how the the disaster has shaped their lives.
• Jim Sayer, American Airlines Flight Attendant, spoke to Amy Sweeney, one of the flight
attendants, over the phone as the tragedy was unfolding
• Elyse Kitterman, American Airlines Employee Assistance Program Manager, responded to
employees and their families on 9/11 and multiple accidents and incidents
• Father Richard Uftring, Airport Chaplain, Boston Logan International Airport responded to
employees on 9/11 for American and United Airlines
• Mike Bellone, a medic who responded to 9/11, participating in rescue and recovery
11:45-12:30 Lunch
12:30-2:00 Honoring Families of ValuJet 592 and TWA 800
The ten-year anniversaries of ValuJet 592, May 11, 1996 and TWA 800, July 17, 1996 will be
honored by family members of passengers who perished. Investigators will discuss
improvements in aviation safety that resulted from the crashes.
• Susan and Paul Smith, parents of Jay
• Larry and Helen Seibert, parents of Brenna and Chrisha, Aunt and Uncle of niece Stephanie
and her husband, Daniel
• Jim Hurd, father of Jamie
• Greg Fieth, Investigator-in-Charge, ValuJet 592, NTSB (retired)
• Kevin Darcy, Boeing Investigator (retired)
2:00-2:15 Break
Page 10 V o l u m e 4 , Is s ue 1
2:15-3:00 Family Support and the London Underground Attacks
Terrorist attacks in London, July 7, 2005 resulted in a multi-agency response for assisting
families. Duncan McGarry, National Police Family Liaison Advisor for the Metropolitan Police in
the UK will share lessons learned. Duncan co-wrote guidance around setting up Family
Assistance Centres following mass fatalities. He was later asked to help implement this plan
after the attacks on London on 7th July 2005. The Family Assistance Centre was able to provide
information, support, and a range of facilities to more than 600 people in the weeks and months
after the attacks.
3:00-3:15 Break
3:15-5:15 Family Assistance during Hurricanes Katrina and Rita
• Phyllis Mayo directed the State of Louisiana’s Call Center during Hurricane Katrina from
September 2, through December 31, 2005. Never having directed a call center prior to this,
Phyllis will share a unique story with great recommendations on the subject of delivering
family assistance over telephones
• Walter Houghton, Assistant to the Director of Aviation at Fort Lauderdale-Hollywood
International Airport in Broward County Florida, will share his experience during his activation
as the Florida Emergency Response Team responder for Hurricane Katrina. Walt ran the
Superdome Helipad in downtown New Orleans for several days following evacuation of the
city. He shares his unique perspective as an aviation and military professional involved in
the mobilization, family assistance and employer liaison for National Guard and Reserve
troops in Florida and Vermont.
• Sherry Richard, Senior Vice President of Human Resources for Global Santa Fe and Yevette
Woods, Senior Human Resource System Administrator, share their experience during
Hurricane Katrina and Rita as they attempted to locate about 1,000 employees in total with
about 400 at significant risk due to the hurricane path. Their organization was able to safely
evacuate their rig workers, but wanted to assist their employees and their families located in
the Gulf region to provide logistical and emotional support.
• Vicky Rey, Vice President of Reservation Administration for Carnival Cruise Lines, with share
her experience as the person in charge of coordinating guest housing on three Carnival
vessels contracted by FEMA and deployed to the Gulf region (two in New Orleans and one in
Pascagoula, MS) to assist survivors and provide temporary housing. Vicky is a 25-year
veteran of Carnival and has a vast range of experience in dealing with large numbers of
distressed and displaced passengers and many crisis situations.
5:15-5:30 Closing Remarks
Page 11 W OR K I NG T O G ET H ER IS T H E A N SW ER …
5TH ANNUAL FAMILY ASSISTANCE
FOUNDATION CONFERENCE
HOLIDAY INN DOWNTOWN ATLANTA
Family Assistance
Foundation
ATLANTA, GEORGIA, USA
APRIL 26, 2006
REGISTRATION FORM
(REGISTER ONLINE AT WWW.FAFONLINE.ORG)
Name: (First) (Last)
Company:
Title: (Phone)
Address:
City: State: Postal Code:
Province Country:
E-Mail:
EARLY REGISTRATION – Registrations must be received on or by April 1, 2005
Foundation Members:
Individual Registration US Dollars $225.00
Group Registration – 5 or more from same organization must attend $150.00
Non-Foundation Members:
Individual Registration US Dollars $275.00
Group Registration – 5 or more from same organization must attend $225.00
STANDARD REGISTRATION – All registrations received after April 1, 2005
Foundation Members:
Individual Registration US Dollars $325.00
Group Registration – 5 or more from same organization must attend $250.00
Non-Foundation Members:
Individual Registration US Dollars $375.00
Group Registration – 5 or more from same organization must attend $325.00
Payment Information
Amount: Check or Money Order PO#
Visa MasterCard American Express
Card Number: Exp. Date:
Signature Required:
Invoices can be provided upon request. Wire transfer details provided upon request. Make checks payable to the Family
Assistance Education Foundation, Inc. (FAERF)
Use Group Registration list to register other group participants.
MAIL PAYMENT AND FORM TO: FAF Conference Registration, 2475 NorthWinds Parkway, Suite 200, Alpharetta,
Georgia 30004.
FAX FORM TO: 1-770-753-6100
Page 12 GRO UP RE GISTRATION FO RM V o l u m e 4 , Is s ue 1
GROUP RE GISTRATION FORM
Please use this form to provide details on other group participants. Make copies of this form if necessary.
1
Name: (First) Last:
Company:
Title: Phone:
Address:
City: State: Postal Code:
Province: Country:
E-mail:
2
Name: (First) Last:
Company:
Title: Phone:
Address:
City: State: Postal Code:
Province: Country:
E-mail:
3
Name: (First) Last:
Company:
Title: Phone:
Address:
City: State: Postal Code:
Province: Country:
E-mail:
4
Name: (First) Last:
Company:
Title: Phone:
Address:
City: State: Postal Code:
Province: Country:
E-mail:
