Docstoc

Sharing the Journey

Document Sample
Sharing the Journey Powered By Docstoc
					  WORKING TOGETHER IS THE ANSWER…




          Sharing the Journey                                                                                Family Assistance
                                                                                                                  Foundation



V ol ume 4, I ss ue 1        The Offi cial Newsl ette r of the Famil y Assista nce Foundati on (FAF)                   Spring 2006



                                  ’06 CONFERENCE HONORS A DECADE OF LOSS
                                  AND EXAMINES RECENT DISASTER RESPONSE

                                  On April 26th in Atlanta,
                                  Georgia at the Holiday Inn
                                  Downtown the Family
                                  Assistance Foundation will
                                  hold a one-day conference.
 Our Vision:                      Our 2006 annual
 To provide a positive            educational event features
 environment in which             panels comprised of
 member organizations and         families and responders
 other relevant groups can        from past disasters as well
 share resources,                 as responders from 2005
 information, experience,         terrorist attacks and
 and insight about family         natural disasters.
 assistance and emergency         The morning sessions will
 management.                      honor families and
                                  responders from American
                                  Airlines 11 and 77,                              Holiday Inn Downtown
                                  September 11, 2001 in
                                  their fifth year, post-
                                                                     1996 and TWA 800, July            Later presentations will
 Schedule                         disaster. The early
                                                                     17, 1996. Experienced             feature speakers on the
                                  afternoon panel will focus
 of Conference Events:                                               investigators will join the       London Underground
                                  on the tenth anniversary of
 Tuesday April 25,                                                   panel to provide                  bombings as well as
                                  family members from
 1:00 PM to 5:00 PM                                                  discussions of technical          responders to Hurricanes
                                  ValuJet 592, May 11,
 Invitation Only Corporate                                           lessons learned.                  Katrina and Rita.
 Membership Training &
 Meeting
                                  9/11 FAMILY SPEAKERS FEATURE UPDATES FROM
 Tuesday April 25,
 6:00 PM to 8:00 PM
                                  PREVIOUS FAF SPEAKERS AND SOME NEW FACES
 Early Registration
 Survivor Reception hosted
 by member Virgin Atlantic        New Family Members will            founders of Families of           to improve airline security,
 Airways                          present…                           September 11, Inc. an             charitable support and
                                                                     organization started              victim's compensation
 Wednesday, April 26,             Tom Rogér, who lost his
                                                                     shortly after the events of       issues, long-term mental
 8:00 to 5:30 PM                  daughter, Jean, a Flight
                                                                     9/11 that has provided            health support, surviving
 Family Assistance                Attendant on American
                                                                     substantial outreach and          children's issues, and
 Foundation Conference            Airlines Flight #11, will
                                                                     support to many of the            grass roots programs to try
                                  discuss how his family
                                                                     families who lost someone         and increase awareness
                                  honors Jean’s life by
                                                                     on 9/11 (see www.                 and prevent future acts of
                                  actively participating in
                                                                     familiesofseptember11.            terrorism. This includes
                                  events that support
                                                                     org). Through that organi-        travel to other countries
                                  families and loved ones
                                                                     zation, Tom was very              and meetings with other
                                  lost on 9/11. This
                                                                     active in the initial efforts               (Continued on page 2)
                                  includes being one of the
Page 2                                                                                                V o l u m e 4 , I s s ue 1


Virgin Atlantic to            9/11 FAMILY SPEAKERS (CON’T)
Sponsor Survivor
                              victims of terrorist acts      Former Airline Manager,         Cathie Ong-Herrera and
Reception                     and the organizations that     Rosemary Dillard, who lost      Harry Ong, who lost their
Everyone is invited to meet   represent them. In his full-   her husband Eddie, on           sister, Betty, a Flight
this years survivors and      time job, as a long-time       American Airlines Flight        Attendant on American
speakers while registering    construction executive for     #77 at the Pentagon             Airlines Flight #11, will
early Tuesday night, April    Gilbane Building Company,      brings a unique and             discuss the creation of the
25th from 6:00PM to           and with the active support    complex perspective to the      Betty Ong Foundation
8:00PM                        of his employer, since         discussion of family            (www.bettyong.org) and
                              9/11, he has volunteered       survival. Not only did she      other activities that the
                              countless hours of his time    suffer the personal loss of     family has been involved
                              and professional building      her husband, but was also       with which honor Betty’s
 ATSS Conference              expertise to represent the     the Base Manager of Flight      life. The Foundation's goal
                              9/11 families as an active     Service for American in         is to serve as a helping
 2006                         member of the Families         Washington D.C. and lost        hand for overweight and
 Our partners, the            Advisory Council for the       an entire flight attendant      obese children. It is the
 Association of Traumatic     Lower Manhattan Develop-       crew, friends and               mission of the Betty Ann
 Stress Specialists (ATSS)    ment Corporation that has      colleagues. She will share      Ong Foundation to work
 are holding                  been in charge of New          with us her efforts to honor    with children to promote
 their annual                 York City's efforts to         Eddie’s memory.                 lifelong physical activity
 conference                   rebuild the WTC site and                                       and healthy eating habits,
 on March 22-                 the national September         Returning friends of FAF...     and to provide children
 26, 2006 at                  11th memorial. Through                                         with the opportunity to
                              those efforts, last year, he   Mike Low, who lost his          experience the great
 the Omni Hotel in
                              was named as a member          daughter Sara, a Flight         outdoors so that they can
 Charlotte, North Carolina                                   Attendant on American
 USA. FAF members are         of the Board of Directors of                                   grow to become healthy,
                              the World Trade Center         Airlines Flight #11, will       strong and productive
 encouraged to attend and                                    share his family’s efforts to
 can register online at the   Memorial Foundation (see                                       individuals. Since
                              www.buildthememorial.          keep Sara’s heroic              September 11, 2001,
 ATSS web site at www.                                       memory alive by actively
 atss@info.com.               org) that has the responsi-                                    Cathie lives each day
                              bility for fundraising,        participating in events that    believing that something
                              construction and               support families and loved      good can be born out of
                              operation for the WTC          ones lost on 9/11. Mike         their tragedy. For her, that
Sara Low/Family               Memorial. In support of        travels frequently from his     is the Betty Ann Ong
                              these building oversight       family home in Arkansas to      Foundation. “It is the only
Assistance Foundation         and fundraising activities,    many locations around the       way I know how to survive
Pin.                          he travels frequently from     country. He serves on the       the death of my sister and
                              his family home in Massa-      Board of Directors for the      to keep her memory alive.”
We                                                           Family Assistance
                              chusetts to New York and
continue to                                                  Foundation.
                              many locations around the
receive
                              country.
many
requests
for the Sara                  MILESTONES
Low/Family
Assistance                    2006 marks the ten-year        for the flying public was       during the ten year anniver-
Foundation pin, and are       anniversary of two air dis-    also greatly improved as a      saries of the crashes. Fami-
pleased and encouraged by     asters that resulted in a      result of information that      lies from TWA 800 include
the response. We promote      total loss of 340 lives.       the investigations of the       Jim Hurd and Helen and
the pin at all our events     ValuJet 592 and TWA 800        crashes yielded.                Larry Siebert. Jim’s son
and on the FAF                led to major improvements                                      Jaimie died in the
Website. Please let your                                     Family members Susan
                              in the way that families                                       crash. Helen and Larry
friends and family know                                      and Paul Smith whose son
                              would forever be treated                                       Siebert lost their only two
about it and spread the                                      Jay died on ValuJet 592
                              following an air crash in                                      children, Brenna and
word. The pins can be                                        and two families from TWA
                              the United States. In addi-                                    Chrisha, along with their
ordered online for a $10.00                                  800 will share with us
                              tion to lessons learned on                                     niece and her husband,
donation, which is tax                                       about what is being done
                              family assistance, safety                                      Stephanie and Daniel.
deductible.                                                  to honor their loved ones
Page 3                                                                          W O R K I NG T O G ET H ER IS T H E A N SW ER …

NEW OPERATIONS DIRECTOR NAMED
We are excited about                                                news releases on our web-
having a new Operations                                             site www.fafonline.org
Director, Kelley Cox, guiding
the Foundation into the                                             She will be coordinating our
next phase of expansion                                             notification drill, streamlin-
and development utilizing                                           ing the membership
her experience and exper-                                           process and database, and
tise in Family Assis-                                               expanding our FAF member-        The Holiday Inn
tance. As many of you                                               ship base, as well as coordi-
know, Kelley was a guest                                            nating communication to all      Downtown Atlanta
speaker at the 2003 Sym-                                            members. Please let her
                                               Kelley Cox           know if you have any ideas       Conference attendees are
posium and other work-                                                                               eligible for a special rate of
shops following her experi-                                         or suggestions, and any
                                                                                                     $99.00 at the Holiday Inn
ence as Manager of Flight             to the terrorist attack of    new leads or contacts. You       Downtown Atlanta. To
Service for Boston and was            September 11, 2001. You       can reach Kelley at              reserve your room, call the
heavily involved in                   can learn more about her      770.753.6416 or via email        Holiday Inn at 1-800-535-
American Airlines response            background by reading our     at kelleycox@fafonline.org.      0707 or 404-524-555 and
                                                                                                     ask for the Family Assistance
                                                                                                     Foundation rate.
                                                                                                     In addition to great quality
 N E W B OA R D M E M B E R                                                                          meeting space, the Holiday
                                                                                                     Inn Downtown offers many
 The Family Assistance                world and has presented                                        other features and amenities
 Foundation welcomes                  twice at our annual sympo-                                     to conference attendees
 Duncan McGarry to the                sium. We know that all                                         including:
 Board of Directors.                  who support the Founda-                                        This hotel offers all the
                                      tion will join us in                                           comforts of home as well as
 Duncan is a well-known
                                      welcoming Duncan to our                                        the convenience of being
 leader in family assistance
                                      Board. He’ll also be one of                                    adjacent to the Georgia World
 in the United Kingdom and                                                                           Congress Center, CNN Center,
                                      our featured speaking at
 serves as the National                                                                              Underground Atlanta and
                                      the upcoming confer-
 Advisor to the UK Family                                                                            Turner Field home of the
                                      ence. He was very involved
 Liaison Officer Program.                                                                            Atlanta Braves, and the newly
                                      with the U.K. Bombings                                         opened Georgia Aquarium.
 He is a popular speaker on
                                      and will be sharing his                                        Other nearby attractions
 matters pertaining to family
                                      experience and insight.                Duncan McGarry
                                                                                                     include: Coca-Cola,
 assistance around the
                                                                                                     Centennial Olympic Park,
                                                                                                     Philips Arena and Fox
                                                                                                     Theatre.
                                                                                                     Whether recharging in the
FAMILY ASSISTANCE EDUCATION AND RESEARCH                                                             fitness room, picking up a last
              F O U N DAT I O N R E C E I V E S S TAT U S                                            minute gift in our gift shop, or
                                                                                                     relaxing at our seasonal
              AS CHARITABLE ORGANIZATION                                                             outdoor pool and whirlpool
                                                                                                     the Holiday Inn Atlanta
                                      months ago, was recently      tional projects. Inquiries       Downtown near the Georgia
                                                                                                     World Congress Center is the
                                      approved by the IRS as a      as to how to make dona-
                                                                                                     downtown Atlanta hotel that
                                      charitable organization       tions to any of the Foun-        will exceed all of your
                                      when it received its 501(c)   dation’s education and           expectations.
                                      3 status. This means that     research efforts should
                                      contributions made toward     be directed to Kelley Cox        This Atlanta hotel offers the
                                                                                                     fast paced traveler a
                                      our education and research    at kelleycox@fafonline.
                                                                                                     productive haven for work with
    Carolyn V. Coarsey, Ph.D.         projects, including the       org. Questions and sug-          all the essentials including free
 President of the Family Assistance   annual conference and/or      gestions regarding               wireless internet "hot spot" in
 Education & Research Foundation      the biennial Symposium are    research & education             lobby and high speed internet
                                      now tax deductible. Efforts   should be directed to            access in all 260 guestrooms;
The Family Assistance                 are now taking place to       carolyn@higherresources.         or guests may try our new
Educational and Research              increase and raise funds      com.                             inviting bar and restaurant, The
Foundation, founded a few             for research and educa-                                        International Cafe.
Page 4                                                                                                 V o l u m e 4 , I s s ue 1


                             NEW M EMB ER O RG ANI ZATIO N S –
   Bylaw Changes
   Help Us Grow!             We’ve enjoyed quite a year     Operating Companies              providing its guests a
                             of growth at FAF! The          (ATOC) is the official voice     design especially created
                             following are a list of new                                     for international business
   The Family Assistance     Corporate/Full Members                                          executives. Flying EOS is
   Foundation recently       and you’ll have an oppor-                                       more akin to flying on a
   changed its               tunity to meet some of                                          corporate jet than sitting in
   membership rules and      their key people at the                                         a typical business class
   categories, approved      upcoming FAF conference        for the passenger rail           section.
   by both the Board of      in Atlanta. In the             industry in the United           www.eosairlines.com
   Directors and the         meantime, please extend a      Kingdom – representing
   General Membership.       warm welcome to our            train companies to the
   This change expands       newest members! We             government and other
   full membership           encourage you to visit their   opinion formers on
   opportunities to any      respective web sites to        transport policy issues.
   organization dedicated    learn more about who they      Britain’s train operators
   to and involved in        are and what they do.          are working together to          Focus Air
   providing family                                         change rail travel for the       Focus Air is a new and well
   assistance to                                            better.                          financed, cargo airline
   customers, employees                                     www.atoc-comms.org               dedicated to the B747F
   and families. We’re
                                                                                             Wet Lease market. They
   happy to report that
                                                                                             currently own and operate
   new members have          Airbus North America                                            two (2) Boeing 747/ 200/
   joined since these        In the mid-1990s, Airbus                                        300 Freighters. Focus Air
   changes and you’ll        delivered about one                                             is a dedicated carrier to
   have an opportunity to    airplane per month to a        Global Santa Fe                  the world’s ACMI market.
   meet some of our new      North American customer.       GlobalSantaFe is the only        A standard ACMI lease
   members at our            There are now nearly two       drilling contractor that         includes: Aircraft, Crew,
   upcoming conference.      Airbus aircraft per week       gives their customers the        Maintenance, Insurance.
                             being delivered to             option of purchasing from        Long-term ACMI leases
   The Foundation also       customers in the U.S. and      a full spectrum of drilling      and charter activities are
   modified its              Canada. That phenomenal        expertise, with a premium        coordinated through their
   membership                growth has helped Airbus       fleet that includes 61 off-      Corporate Headquarters in
   categories to provide a   to become the number one       shore rigs. They can             Fort Lauderdale, FL.
   better fit with the       aircraft manufacturer in       provide engineering              www.focusaircargo.com
   Foundation’s mission      the world. Airbus North        expertise and drilling
   and goals. All three      America headquarters is        management capabilities
   membership levels         just outside Washington,       as well as a turnkey
   receive discounts on      D.C., in Herndon Virginia.     alternative for their drilling
   educational programs      The facility employs some      projects.
   and training. So if you   140 people in sales,           www.globalsantafe.com            MaxJet
   have been waiting to      marketing, and
   join -- now’s the time!                                                                   Washington-based MAXjet
                             communications for Airbus                                       Airways is the industry’s
   Simply go online to       customers in the U.S. and
   sign up at www.                                                                           first all-business transat-
                             Canada. This facility also                                      lantic airline to offer every-
   fafonline.org.            serves as headquarters for
   Membership                                                                                day low fares for true
                             Airbus North America                                            premium service.
   categories, fees and      Customer Services.
   member benefits are                                      EOS Airlines                     Operating B767 aircraft
                             www.airbusnorthamerica.        EOS, the first single-class,     configured with 102
   detailed on the           com
   website.                                                 premium transatlantic            business class seats with
                                                            airline began flying             60” pitch, MAXjet offers
                             Association of Train           between New York JFK and         upscale meal service,
                             Operating Companies            London (Stansted) in             airport lounges and
                             (ATOC)                         October 2005. The airline        portable on demand
                             The Association of Train       features a revolutionary 48      entertainment to its
                                                            "suite" cabin configuration,     passengers at value-based
Page 5                                                                      W O R K I NG T O G ET H ER IS T H E A N SW ER …

fares. MAXjet operates          was named the Number           chappij' - Flemish Airlines)
transatlantic routes that       One On-Time mainland           builds a reputation as a
began in November 2005,         airline in the United States   regional business airline         Atlanta Site of ’07
from New York (JFK) to          by the Department of                                             Symposium
London (Stansted).              Transportation for 2004, a
Beginning on March 15           year in which they carried                                       The Family Assistance
2006, they will fly between     13.4 million passengers.                                         Foundation Symposium
Washington Dulles to            System-wide, SkyWest has                                         returns to Atlanta for
London (Stansted).              more than 9,000                                                  2007. The two-day
www.maxjet.com                  employees and serves a         offering time-saving              Symposium becomes a
                                total of 124 cities in 38      connections between               biennial event,
                                states and three Canadian      major economic centres in         alternating with our
                                provinces with                 Europe. VLM Airlines won          one-day conference in
                                approximately 1,500 daily      the ATW “Regional Airline         alternate years. This
                                departures.                    of the Year’ in March             allows the Foundation
                                www.skywest.com                2006. They are based in           to put more time and
                                                               Antwerp, Belgium and fly          planning into our larger
Safety Services                                                to 11 destinations within         Symposium and gives
International                                                  Europe.                           us an opportunity to
SSI offers top-of-the-line                                     www.flyvlm.com                    focus on our members
safety consulting services                                                                       with a “member’s only”
to the world's aviation                                                                          meeting on the years in
industries and government       WestJet                                                          which the one-day
authorities. SSI consult-       WestJet was founded in                                           conference is held. We
ants have investigated          1996 by four Calgary           FAF Member Orientation            hope to announce the
accidents and worked on         entrepreneurs led by Clive     As part of any member’s           dates for our 2007
safety issues in all parts of   Beddoe, who saw an             enrollment or other organi-       Symposium in the very
the world and have built        opportunity to provide low-    zation’s renewal, we offer        near future.
solid working relationships     fare air travel across         an FAF Orientation
with the world's operators,     western Canada. The            program specifically
manufacturers, and inves-       airline operates a fleet of    designed for your
tigative and regulatory         Boeing aircraft featuring      needs. We can meet with
authorities.                    new Next-Generation 737        your team leaders and/or
www.safeserv.com                aircraft with leather seats    members to conduct a
                                and more legroom. Trans-       session which includes
                                border service commenced       learning about the
                                in the fall of 2004 to the     notification and activation
                                cities of Los Angeles, San     process, who’s who, and
                                Francisco, Phoenix, Fort       crucial contact information
SkyWest                         Lauderdale, Tampa,             (24/7). Contact Kelley Cox
SkyWest Airlines, based in      Orlando, and New York.         at kelleycox@fafonline.org
St. George, Utah, operates      Service to Palm Springs        for further information or
as a partner carrier to two     began in January 2005.         to arrange for your
of the world’s largest          WestJet was recently           companies orientation
airlines. SkyWest provides      recognized for having the      session.
service as United Express       most admired corporate
in partnership with United      culture in Canada,
Airlines along the West         according to The 2005
Coast and out of United’s       Canadian Corporate
Denver and Chicago hubs.        Culture Study by Canadian
At Salt Lake City, SkyWest      Business and Waterstone
operates as Delta               Human Capital Ltd.
Connection under a              www.westjet.com
marketing agreement with
Delta Air Lines. SkyWest is     VLM Airlines
the world’s largest             Right from the start
independently owned             (February 1992), VLM
regional airline. SkyWest       (short for 'Vlaamse
                                Luchttransportmaats-
Page 6                                                                                                         V o l u m e 4 , I s s ue 1

 FA M I LY AS S I STA N C E FO UNDAT I O N 20 0 5 S YMPO S IU M H I T S T H E
 JAC KPOT ! (APR IL 4 - 5 , 2 0 0 5 )
 Our first Family Assistance     personal commitment and          appreciate the time you took       Airlines). Thanks to Cherie
 Foundation (FAF) Sympo-         sacrifices, none of this         to provide us your                 Damron, who provided her
 sium “away from home”,          would be possible. Their         comments and will work to          professional photography
 hits the jackpot in our host    personal stories touch us        incorporate this into future       services and did a great
 city of Las Vegas, Nevada!      all, and teach us to be          programs.                          job for us.
 By all accounts, our atten-     more compassionate and
 dees enjoyed a different        understanding as we learn        Planning Committee                 Sponsorship and
 venue and our planning          to improve this important        Kudos to the Planning              Donations.
 committee deserves a big        process for all organiza-        Committee for doing such a         THANK YOU Airbus, Alaska
 round of thanks for all their   tions that have to respond       wonderful job on this year’s       Airlines, Allegiant Air,
 hard work in putting            to accidents and disasters.      event. Lead by Carolyn             America West Airlines,
 together this year’s event.                                      Coarsey as Chairperson, Jeff       Claudette Pagano, DCC,
 We also appreciate the          The evaluation results           Arnold, Richie and Marie           ESi911, ID Shop,
 generous support of our         were very good to excellent      Anderson, Jim Hurd,                Independence Air, SSI and
 sponsors who also help          overall. Survivor presenta-      Merrilee Morris, Jacque            Virgin Atlantic Airways.
 make it happen. We are          tions were rated extremely       Bastys (Alaska Airlines), Kim      THANK YOU Jeff Arnold,
 grateful for the wonderful      valuable and most atten-         Frierson (American Airlines),      Paul McIntosh, Carole and
 support and participation       dees gained much insight.        Bobby Bonds (Amtrak), Chris        Glenn Johnson, Stan and
 of our survivors and their      Attendees suggested we           Woods (Independence Air),          Merrilee Morris, Mike,
 families. Without their         incorporate more time for        Kathleen Schrader and their        Bobbie and Alyson Low.
                                 lessons learned. We              team at (America West




       Richard & Marie
     Anderson lend a hand
      during registration.                                                                               Bobby Bonds, Amtrak,
    Their daughter, Lauren,                                                                               talks about disaster
       was a survivor on                          Family Assistance Foundation                                preparation.
     American Eagle 3379.                          2005 Symposium Attendees




                                                                 Stan & Merrilee Morris (lost son,
                                                               Chad, on USAir 427), Richard & Marie
                                                                Anderson (family survivors), Carolyn
                                                               Coarsey (lost fiancé on Delta 191), Jim        Claudette Pagano,
                                  Mike Low, Survivor, and       Hurd (lost son, Jamie, on TWA 800)           survivor of an air taxi
                                 Kelley Cox. Mike lost his        and Barb Skudlarick (passenger              crash, presents Jeff
         Jeff Morgan greets      daughter, Sara, on 9/11 on    survivor and former flight attendant).        Morgan with a $1,000
              attendees.              AA Flight #11.                                                           donation for the
                                                                                                                 Foundation.
Page 7                                                                        W OR K I NG T O G ET HER IS T H E A N SW ER …




                                         Survivor Group attending 2005 FAF Symposium
  Survivor Teresa Marler
    & Carolyn Coarsey.
  Teresa’s sister Debbie
   was a flight attendant                                                                                Attendees enjoying
     killed on AA 587.                                                                                 reception sponsored by
                                                                                                            Allegiant Air.




                                                                   Jeff Braun (The Ammerman
                                                                     Experience), Kelley Cox,
                                                                    Kevin Darcy (SSI), Carolyn
                                                                      Coarsey & Jeff Morgan
                             Survivors Kathleen and Gilbert
                            Manning. Their daughter Sarah
                            and her family, husband Rod and
                            daughters Rachel & Grace, were
                                  killed on Alaska 261.

                                                                                                          Rodney & Brenda
                                                                                                          Ross. Stepmother
                                                                                                         Maureen was killed on
                                                                                                            Egypt Air 990.




      USAirways employees enjoying Survivor                      Robin and Diana Kellow
                  Reception                                        lost their daughter,
                                                                 Elaine, in the Ladbroke
                                                                   Grove (Paddington
                                                                   Station) train crash.




                                                                                                   Carole Johnson, Cyrano &
                                                                                                    Cyrena Latiff (with son
             Mary Gilbert (Manager of                                                            Ruzdeeno) and Glenn Johnson.
             Crisis Management, UK                                                                The Johnson’s daughter Beth
              Foreign & Common-                                                                    was killed on PanAm 103.
               wealth Office), Jeff                                                                Cyrano was 1st Officer on
              Morgan and Carolyn                 Jill Houck, Bill Dirring,
                                                    & Wendy Mervis of                              Singapore Air Flight 006.
                     Coarsey.
                                                      Delta Air Lines
Page 8                                                                                                      V o l u m e 4 , Is s ue 1



   S P E C I A L T H A N K Y O U T O A M E R I C A W E S T ( N OW U S A I R WAY S ) ,
   A M E R I C A N A I R L I N E S A N D V I R G I N A T L A N T I C A I R WAY S !

    Special thanks go out to America West now US Airways, American Airlines and Virgin Atlantic Airways for their extra
    help and effort during two recent events. Our colleagues at American
    Airlines and Virgin Atlantic helped family members following the U.K.
    Bombings. The individuals lost their brother and the FAF worked with
    the Metropolitan Police Family Liaison Officers to assist in their travel
    from the States to the U.K., and their return home. Our colleagues at US
    Airways sent four volunteers to Houston, Texas to help a member
    organization assist their employees in the aftermath of Hurricane
    Katrina. Hundreds of employees were unaccounted for and their
    families in the Gulf region severely impacted. They did a great job on the
    phones and appreciated the opportunity to have first hand experience in
    responding to a disaster. KUDOS to all our members that provided help
    during these difficult times. YOU MADE A DIFFERENCE and it was
                                                                               Kelley Cox, (Director of Operations for the
    appreciated by all those that benefited from it.                           Foundation) Sherry Richard, (Senior Vice
                                                                                   President of Human Resources, Global-
                                                                                SanteFe) Jon Marshall, (CEO GlobalSanteFe),
                                                                                Laura Vance and Amber Heinz (US Airways).




    T H E 2 0 0 6 F A M ILY A SS I S TA N C E F O UN DAT I O N C O N F E R E N C E IS
    BROUGHT TO YOU BY:




    The Foundation will continue to provide updates on the conference on its web site at www.fafonline.org . Currently,
    over 16 panelists are scheduled to participate in the conference. Please contact the Foundation at 1-770-753-6416
    or via email at symposium@fafonline.org with any questions or other requests. We look forward to seeing you there!
Page 11                                                             W OR K I NG T O G ET HER IS T H E A N SW ER …



                              CONFERENCE SCHEDULE
                                          Wednesday, April 26, 2006


 7:00          Registration
 8:00          Welcome and Announcements
 8:30-10:00    9/11 Families—Where are they now?
               •   Families at 5 years, post September 11, 2001, share about their lives today and discuss
                   involvement in activities that honor the lives of their loved ones who perished during the
                   terrorist attacks of 9/11.
               •   Mike Low, Father of Sara Low, American Airlines Flight 11
               •   Tom Rogér, Father of Jean Rogér, American Airlines Flight 11
               •   Rosemary Dillard, wife of Eddie, American Airlines Flight 77
               •   Cathie Ong-Herrera and Harry Ong, brother and sister of Betty Ong, American Airlines,
                   Flight 11
 10:00-10:15   Break
 10:15-11:45   Employees and Responders—Where are they now?
               Employee and agency responders will share about their own healing since September 11, 2001
               and how the the disaster has shaped their lives.
               •   Jim Sayer, American Airlines Flight Attendant, spoke to Amy Sweeney, one of the flight
                   attendants, over the phone as the tragedy was unfolding
               •   Elyse Kitterman, American Airlines Employee Assistance Program Manager, responded to
                   employees and their families on 9/11 and multiple accidents and incidents
               •   Father Richard Uftring, Airport Chaplain, Boston Logan International Airport responded to
                   employees on 9/11 for American and United Airlines
               •   Mike Bellone, a medic who responded to 9/11, participating in rescue and recovery
 11:45-12:30   Lunch
 12:30-2:00    Honoring Families of ValuJet 592 and TWA 800
               The ten-year anniversaries of ValuJet 592, May 11, 1996 and TWA 800, July 17, 1996 will be
               honored by family members of passengers who perished. Investigators will discuss
               improvements in aviation safety that resulted from the crashes.
               •   Susan and Paul Smith, parents of Jay
               •   Larry and Helen Seibert, parents of Brenna and Chrisha, Aunt and Uncle of niece Stephanie
                   and her husband, Daniel
               •   Jim Hurd, father of Jamie
               •   Greg Fieth, Investigator-in-Charge, ValuJet 592, NTSB (retired)
               •   Kevin Darcy, Boeing Investigator (retired)
 2:00-2:15     Break
Page 10                                                                                        V o l u m e 4 , Is s ue 1


2:15-3:00   Family Support and the London Underground Attacks
            Terrorist attacks in London, July 7, 2005 resulted in a multi-agency response for assisting
            families. Duncan McGarry, National Police Family Liaison Advisor for the Metropolitan Police in
            the UK will share lessons learned. Duncan co-wrote guidance around setting up Family
            Assistance Centres following mass fatalities. He was later asked to help implement this plan
            after the attacks on London on 7th July 2005. The Family Assistance Centre was able to provide
            information, support, and a range of facilities to more than 600 people in the weeks and months
            after the attacks.
3:00-3:15   Break
3:15-5:15   Family Assistance during Hurricanes Katrina and Rita
            •   Phyllis Mayo directed the State of Louisiana’s Call Center during Hurricane Katrina from
                September 2, through December 31, 2005. Never having directed a call center prior to this,
                Phyllis will share a unique story with great recommendations on the subject of delivering
                family assistance over telephones
            •   Walter Houghton, Assistant to the Director of Aviation at Fort Lauderdale-Hollywood
                International Airport in Broward County Florida, will share his experience during his activation
                as the Florida Emergency Response Team responder for Hurricane Katrina. Walt ran the
                Superdome Helipad in downtown New Orleans for several days following evacuation of the
                city. He shares his unique perspective as an aviation and military professional involved in
                the mobilization, family assistance and employer liaison for National Guard and Reserve
                troops in Florida and Vermont.
            •   Sherry Richard, Senior Vice President of Human Resources for Global Santa Fe and Yevette
                Woods, Senior Human Resource System Administrator, share their experience during
                Hurricane Katrina and Rita as they attempted to locate about 1,000 employees in total with
                about 400 at significant risk due to the hurricane path. Their organization was able to safely
                evacuate their rig workers, but wanted to assist their employees and their families located in
                the Gulf region to provide logistical and emotional support.
            •   Vicky Rey, Vice President of Reservation Administration for Carnival Cruise Lines, with share
                her experience as the person in charge of coordinating guest housing on three Carnival
                vessels contracted by FEMA and deployed to the Gulf region (two in New Orleans and one in
                Pascagoula, MS) to assist survivors and provide temporary housing. Vicky is a 25-year
                veteran of Carnival and has a vast range of experience in dealing with large numbers of
                distressed and displaced passengers and many crisis situations.
5:15-5:30   Closing Remarks
Page 11                                                                                 W OR K I NG T O G ET H ER IS T H E A N SW ER …

                                                                  5TH ANNUAL FAMILY ASSISTANCE
                                                                  FOUNDATION CONFERENCE
                                                                  HOLIDAY INN DOWNTOWN ATLANTA
                                     Family Assistance
                                          Foundation
                                                                  ATLANTA, GEORGIA, USA
                                                                  APRIL 26, 2006



REGISTRATION FORM
                             (REGISTER            ONLINE AT WWW.FAFONLINE.ORG)
          Name: (First)                                                  (Last)

          Company:

          Title:                                                         (Phone)

          Address:

          City:                                                          State:                         Postal Code:

          Province                                                       Country:

          E-Mail:


                          EARLY REGISTRATION – Registrations must be received on or by April 1, 2005
          Foundation Members:

                    Individual Registration                                                              US Dollars $225.00

                    Group Registration – 5 or more from same organization must attend                               $150.00
          Non-Foundation Members:

                    Individual Registration                                                              US Dollars $275.00

                    Group Registration – 5 or more from same organization must attend                               $225.00

                             STANDARD REGISTRATION – All registrations received after April 1, 2005
          Foundation Members:

                    Individual Registration                                                              US Dollars $325.00

                    Group Registration – 5 or more from same organization must attend                               $250.00
          Non-Foundation Members:

                    Individual Registration                                                              US Dollars $375.00

                    Group Registration – 5 or more from same organization must attend                               $325.00

          Payment Information

          Amount:                                       Check or Money Order                      PO#

                                                        Visa              MasterCard             American Express
          Card Number:                                                              Exp. Date:
          Signature Required:
          Invoices can be provided upon request. Wire transfer details provided upon request. Make checks payable to the Family
          Assistance Education Foundation, Inc. (FAERF)
          Use Group Registration list to register other group participants.
          MAIL PAYMENT AND FORM TO: FAF Conference Registration, 2475 NorthWinds Parkway, Suite 200, Alpharetta,
          Georgia 30004.
          FAX FORM TO: 1-770-753-6100
Page 12                      GRO UP RE GISTRATION FO RM                                                                      V o l u m e 4 , Is s ue 1


                               GROUP RE GISTRATION FORM
                    Please use this form to provide details on other group participants. Make copies of this form if necessary.


                      1
          Name: (First)                                                        Last:

          Company:

          Title:                                                               Phone:

          Address:

          City:                                     State:                                     Postal Code:

          Province:                                                            Country:

          E-mail:

                      2
          Name: (First)                                                        Last:

          Company:

          Title:                                                               Phone:

          Address:

          City:                                     State:                                     Postal Code:

          Province:                                                            Country:

          E-mail:

                      3
          Name: (First)                                                        Last:

          Company:

          Title:                                                               Phone:

          Address:

          City:                                     State:                                     Postal Code:

          Province:                                                            Country:

          E-mail:

                      4
          Name: (First)                                                        Last:

          Company:

          Title:                                                               Phone:

          Address:

          City:                                     State:                                     Postal Code:

          Province:                                                            Country:

          E-mail:

				
DOCUMENT INFO
Shared By:
Categories:
Stats:
views:63
posted:5/22/2010
language:English
pages:12