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KANTOLA PRODUCTIONS TRAINING SOLUTIONS
Video
Training for
Business
Professionals
More than
100 Training
Videos
Business Skills
Leadership & Management
Customer Service
Harassment & Diversity
Communication
Human Resources
Health & Safety
Microsoft Office Training
EW
9 N NSIDE!
1 I
s
DVD
KANTOLA PRODUCTIONS
2 KANTOLA PRODUCTIONS
Video Dear Friend,
Training for For 25 years now, Kantola Productions has offered you quality training
programs at unexpectedly low prices. With this catalog we’re adding 19
Business new programs, including:
Professionals NEW When the Phone Rings (page 3). This video emphasizes the vital
necessity of treating every call as if your company’s future depends on it.
FREE DVD NEW Keeping Your Workplace Safe (page 31),
OR VHS! including videos on Slips, Trips & Falls; Proper
Lifting Techniques; Fire Safety and Forklifts. This
See order form for details.
new series covers critical safety topics that will help
keep your employees safe on the job in both of ce
and industrial settings.
NEW Best Practices for Your Website Series
(pages 32 and 33). From Stanford University, this
series gives you expert advice on new technologies and applications, better
design, search engine optimization, and content and revenue generation.
NEW Web Site Design (page 36). This hands-on, 21-hour interactive
course teaches you how to use speci c software applications for creating
attractive, fully functional websites.
NEW We’ve added a new title to our best-sellers from the Stanford
Executive Brie ngs series (page 35). Judging Talent from Stanford Professor
Frank Flynn will help you bring objectivity into your hiring and perfor-
mance process.
Order today and take advantage of our quantity discounts. Or call us for
recommendations speci c to your own training needs. We look forward to
hearing from you.
Regards,
Steve Kantola
Training delivered directly to your desktops.
Call to learn about streaming options.
KANTOLA PRODUCTIONS - CALL 800-989-8273 3
When the Phone Rings
Telephone Skills for Better Service
Great telephone service doesn’t Teach the ABC’s of
have to be a thing of the past. Even telephone courtesy:
with the advent of email and the
• Customer service etiquette.
Internet, your customers still want
to be able to call sometimes and • Taking an accurate message.
reach a live person. And how that • Handling transfers and
call is handled still makes a huge multiple lines.
difference to the success of your • Voice mail and leaving
organization. a message. Grace's attention to detail assures callers that
• Problem calls. their messages will get through.
When the phone rings, your
employees have only a few seconds
The story line of this appealing
to set a tone. To communicate that
video follows a new employee on
your company listens to customers
her first day on the job. She likes
and gives them what they need−
to talk on the phone (a lot) and
every single time they call.
thinks that’s all it takes to do a good
Those who answer the phones job. But is it? As the day unfolds,
are speaking for everyone in the she learns how her tone of voice
company. Make sure they have can sound both professional and
training. hospitable at the same time. She
learns how to pay attention to the
details—the small things that let Lindsay learns that an upbeat and positive
attitude comes through in her voice.
her callers know she cares about
their business. And she rises to the
occasion when a very important call
goes very badly.
Don’t assume that everyone who
answers a phone in your company
already knows what they need to
know about telephone customer
service. Use this engaging story to
capture viewers’ imaginations and
make a strong impact. After all, you Jack is elated about a big order from a
never get a second chance to make previously unsatisfied customer.
a first impression.
20 minute DVD
(VHS also available)
$159
Preview and Order Online
www.kantolaproductions.com
4 KANTOLA PRODUCTIONS - CALL 800-989-8273
Sexual Harassment:
A Commonsense Approach
True-to-life scenes showing how awareness, communication and
civility can help solve this persistent problem.
Isn’t it just amazing? Even after qualify as sexual harassment. Either harassment, and others that are
huge settlements and attention- way, unwelcome conduct is bad news probably just a lapse in good
grabbing headlines, sexual harass- for employers. Our prizewinning judgment. Either way, you’ll learn
ment continues program, Sexual Harassment: A proven techniques that help you
to occur in our Commonsense Approach, is respond appropriately and in
workplaces. designed to help you and your compliance with the law.
And, while employees with both the gray areas
some people and the obvious. You’ll see realistic • Is it ever OK to hug someone at
still do behave scenes that are clearly sexual work?
badly, others • Are compliments ever
may overreact appropriate?
to minor slights • How much joking around is
that don’t really acceptable?
• Is it illegal for employees to date?
Sexual harassment training is for
everyone. Use these entertaining
new programs to ensure that your
managers understand the legal
requirements of sexual
harassment prevention,
and ALL employees
understand the atmos-
phere of civility you
expect them to maintain
within your organization.
Experts in the field, trainer Linda
Garrett and attorney Brandon
Blevans, add their insights to help
GUARANTEE: you distinguish what is—and what is
This down-to-earth training not—sexual harassment.
gives practical answers to
challenging questions about
inappropriate behavior in the
workplace.
Preview and Order Online
www.kantolaproductions.com
Sexual Harassment: A Commonsense Approach 5
Sexual Harassment: A Commonsense Approach
EMPLOYEE VERSION
This DVD or videotape helps you of courtesy and respect throughout Employee Version
train your employees and set a tone your workplace. 25 minute DVD [CC] - (VHS also available)
includes one free workbook
WORKBOOK
Includes a pre-test,
TRAINER’S GUIDE
Includes workbook
$189
review of video materials PLUS added
content, exercises, training tools, such as
and post-test. sign-in sheets, evalua-
$18.95 each tion forms, and certifi-
(Ten or more: cates of attendance.
$12.95 each) $29.95
BUY BOTH AND SAVE
One Employee and one Manager DVD $345
Sexual Harassment: A Commonsense Approach
MANAGER VERSION
Speaking directly to supervisors and sexual harassment, and explains Manager Version
managers, this program gives them their responsibility to respond 32 minute DVD [CC] - (VHS also available)
clear guidance on how to recognize promptly and appropriately. includes one free workbook
WORKBOOK TRAINER’S GUIDE
$189
Includes a pre-test, Includes workbook
review of video materials PLUS added
content, exercises, training tools, such as
and post-test. sign-in sheets, evalua-
$18.95 each tion forms, and certifi-
(Ten or more: cates of attendance.
$12.95 each) $29.95
BUY BOTH AND SAVE
One Employee and one Manager DVD $345
Sexual Harassment: A Commonsense Approach
CALIFORNIA MANAGER VERSION
Used as one component of a two-hour California AB 1825, which requires California Manager Version
program led by your own qualified ongoing training for all managers and 35 minute DVD [CC] - (VHS also available)
in-house trainer, this DVD or videotape supervisors in organizations with 50 or includes one free workbook
$189
helps you meet the standards of more employees.
WORKBOOK TRAINER’S GUIDE
Includes a pre-test, Includes workbook
review of video materials PLUS added
content, exercises, training tools, such as
and post-test. sign-in sheets, evalua-
$18.95 each tion forms, and certifi-
(Ten or more: cates of attendance.
$12.95 each) $29.95
BUY BOTH AND SAVE
One Employee and one Manager DVD $345
6 KANTOLA PRODUCTIONS - CALL 800-989-8273
Sexual Harassment:
Serious Business
Four office scenarios and one plant scenario.
This video explains the definition of cartoons. And Linda’s flirtation with
unwelcome sexual conduct and shows Stan is creating a situation that disrupts
the consequences of inappropriate the rest of their team. Worse yet, Ed
behavior. makes it clear that Janice’s job depends
on “getting to know him better,” while
Tina likes to talk, and the department is Saundra makes a claim of harassment
getting tired of overhearing her graphic to get even with her boss for not
phone calls as she brags about her receiving a promotion.
active social life. Meanwhile, Jason is
using the fax machine to send explicit Teach employees: A mixed message that gives the wrong
• Why preventing sexual harassment idea leads to unexpected consequences.
helps everyone.
• How to confront harassers and tell
them to stop unwelcome behaviors.
• How to respond to quid pro quo
$149
harassment.
25 minute DVD - includes one free leader’s guide
(VHS [CC], Spanish also available)
Preventing Sexual Harassment
The Manager’s Role
How to protect your company—and yourself—from claims of sexual
harassment.
As a manager, you have considerable You’ll learn about:
responsibilities to prevent sexual • Unwelcome vs. welcome behavior.
harassment in your workplace. But
how do you know what qualifies as • Constructive knowledge.
unwelcome sexual behavior and what • Hostile environments.
does not? What conduct should trigger • Quid pro quo.
an investigation, and how do you stop
this activity before it even gets to that Once you become “on notice” of a
point? problem occurring, you are required
to take prompt and specific action.
This program helps you become more
Managers learn to respond promptly
comfortable with recognizing sexual when they hear that harassment might be
harassment, and understanding what occurring.
constitutes an appropriate response.
28 minute DVD
(VHS also available)
$159
Preview and Order Online
www.kantolaproductions.com
HARASSMENT AND DIVERSITY 7
Harassment and Diversity
Respecting Differences
Teach your employees inclusiveness. Explain to supervisors their specific
responsibilities under the law.
Harassment is not just about sex. Our best-selling Manager Version
It can also be about race, religion, explains how to recognize and
age, disabilities and other protected prevent harassment. It details
characteristics. Harassment can the steps necessary to resolve
occur in just about any diverse the situation and protect both the
workforce—in any job situation. company and employees.
Both versions share a dramatic
Now in 2 versions:
story that shows how friction
Our Employee Version of this between employees can grow from
popular program focuses on “just kidding around” into illegal
At first, Matt's coworkers think he's kind of funny.
sensitivity and awareness. It harassment. Our narrators, Littler
teaches why respect for coworker Mendelson attorneys Kevin O’Neill
differences not only is required by and Bruce Sarchet, provide their
the law but also is the right thing to do. expertise and legal perspective.
Harassment and Diversity: Respecting Differences
EMPLOYEE VERSION
16 minute DVD [CC] - (VHS, Spanish also available)
includes one free study guide
$169
Extra Study Guides
$10.95 each
(Ten or more:
$6.95 each)
BUY BOTH AND SAVE - One Employee and one Manager DVD $295
Harassment and Diversity: Respecting Differences
MANAGER VERSION
20 minute DVD [CC]- (VHS, Spanish also available)
includes one free study guide
$169
GUARANTEE:
This program shows how Extra Study Guides
harassment can creep into $10.95 each
any diverse workplace— (Ten or more:
and why it cannot be $6.95 each)
tolerated.
BUY BOTH AND SAVE - One Employee and one Manager DVD $295
8 KANTOLA PRODUCTIONS - CALL 800-989-8273
We’re All Different
Diversity in the Workplace
The value of accepting each other for who we are.
Today’s workforce is changing. blamed on stereotypes rather than on
Coworkers are now more likely to come workplace issues that can be resolved
from other countries or from different through honest communication.
Sometimes we blame a conflict
cultural or ethnic backgrounds. We’re on stereotypes.
all human, so a certain amount of Viewers experience:
conflict is inevitable. But it becomes • Authentic workplace scenes.
counterproductive when conflict is
• Firsthand narratives. Don’t allow diversity to become a
• What it feels like in the other problem. Use this program to teach
person’s shoes. the value of keeping an open mind and
focusing on common goals. After all,
we’re ALL different.
FREE DVD / VHS
$159
GET A 5TH DVD OR VHS FREE.
14 minute DVD See order form.
(VHS also available)
Valuing Diversity Service for All
at the Interpersonal Customer Service in
Level a Diverse World
Teach your employees that all
Help your employees thrive in a
customers deserve equal treatment.
diverse environment.
The setting of this popular All of your customers
video is a busy downtown deserve the same
restaurant with a diverse set level of service and
of employees and customers. respect, regardless of
Viewers learn to ask open- their age, ethnicity or
ended questions, reach national origin. Yet, as
compromises that work for well-publicized denial-
everyone, and resist jumping of-service cases have
to conclusions about other shown, inclusiveness
people’s motives or attitudes. The cannot be taken for granted. This
result? A positive atmosphere in your video helps ensure your employees
workplace−with less friction, more understand that discrimination
productivity and higher morale. against customers is not OK.
17 minute DVD 11 minute DVD
(VHS also available) $149 (VHS also available) $149
MANAGING PEOPLE 9
Motivating Your Employees
Rewards and Recognition
When employees feel appreciated, they do more work−
and they do better work.
Research shows a direct correlation You’ll learn the importance of
between recognition on the one thinking about what exactly gets
hand and productivity on the other. rewarded in your organization.
Therefore, one of your most vital Since you always get more of what
You can reduce turnover and increase
responsibilities as a manager is to you recognize, it’s good to ask retention by the simple act of saying
provide consistent recognition. yourself, “Is this the behavior or “thanks.”
activity that I REALLY want to see
This program shows how more of?” When the wrong things
recognition can help bring out the get recognized, employees can
best in your people, improving become confused and demoralized.
retention and energizing them to This program encourages you to You can reduce turnover and increase
accomplish more. retension by the simple act of saying
focus your time and energy on "thanks."
Learn four fundamental what’s RIGHT in your workgroup.
skills: Recognition can be a powerful
• Praise that is honest and business tool. When efforts are
authentic. recognized, employees feel valued
• Recognition that is specific and and job satisfaction grows. As
timely. job satisfaction increases, so
does loyalty. And, one person at
• Rewards that are tailored to the a time, we build a strong and vital
individual. organization.
• Looking for the positive−every day.
Recognizing the wrong things can do more
harm than good.
Great video. The skits
accurately reflect real-world
scenarios re: an employee's need
for recognition. Well done.
Linda Van Noy-Stamp
Instructor/Consultant
Professional Outlook
Fayetteville, NC
June 30, 2008
21 minute DVD
(VHS also available)
$159
GUARANTEE:
Managers will learn
to create a culture of
achievement by
celebrating
accomplishments,
large and small. Preview and Order Online
www.kantolaproductions.com
10 KANTOLA PRODUCTIONS - CALL 800-989-8273
Hiring Success: A Safe Hiring:
Step-By-Step Guide How You Can Avoid
This program will help you Bad Hires
find the keepers.
Hiring mistakes are every
Learn a systematic approach to hiring the
manager’s nightmare. This
right person for the job, including how to find
video and its accompanying
the hidden messages in a
study guide give you specific
resume, the value of an initial
methods for screening
phone interview, guiding
out criminal or dishonest
rules that help you avoid
candidates. Attorney Les
illegal questions, and how to
Rosen explains techniques
get useful information when
and background checks that are easy to implement,
checking references.
and many don’t cost you a penny extra.
Extra Study Guides
$10.95 each Extra study guides
(Ten or more: $6.95 each) $10.95 each
Instructor’s Manual (Ten or more $6.95 each)
$17.95 each
25 minute DVD $139 23 minute DVD $149
includes one free study guide includes one free study guide
(VHS also available) (VHS also available)
Legal and Successful
Effective Hiring Termination
The manager’s guide to Take the emotion out of an otherwise
avoiding legal liability in hiring. difficult task.
Finding new employees can No matter how careful your
be a daunting task. Every hiring process, sometimes an
question you ask is fair employee just doesn’t work
game for a potential lawsuit. out. This program teaches the
Yet you are expected to need to document and follow
make an informed decision. an orderly discipline process.
This comprehensive video It shows how to prepare for
details the importance of a and conduct the discharge
well-written job description, meeting smoothly and
questions you may and may not properly while maintaining
ask, and how to create a matrix respect and minimizing
that focuses on what matters and disruption.
compares candidates objectively.
39 minute DVD
37 minute DVD
(VHS also available) $159 (VHS also available) $159
MANAGING PEOPLE 11
The Power of Positive Discipline
Use this six-step process to turn problem employees
into valuable contributors.
You have a discipline problem with This video explains how to:
an employee. You’ve tried looking
• Clarify what’s expected.
the other way. You’ve tried gentle
reminders. Maybe you’ve even tried • Convince the employee that
getting mad. Nothing changed. change is necessary.
So now what do you do? How do • Get the employee’s agreement
you handle the situation in the best to change.
possible way for the employee and • Come up with an action plan
for your organization? together.
This recent program gives you This process is not intended as A factory worker has a problem with tardiness
six steps of positive, progressive a punishment. Instead, these and unauthorized breaks.
discipline that begin with coaching steps help employees satisfy
and escalate to stronger measures expectations−even possibly save
only as needed to solve the their jobs. And if they do not have
problem. In many cases, employees a commitment to improve, you will
will respond early in the process. know that you have given them a
But if not, the later steps help you fair and legal opportunity.
address continuing performance
shortcomings calmly and Disciplining employees is never
professionally. easy. But if you follow the steps
of positive, progressive discipline,
it doesn’t have to throw you for a A team member’s reports are often late and
loop. In fact, you’ll find working with contain a lot of mistakes.
employees to help them improve
their job performance can
become a very rewarding part
of your job. “We like the DVD very much. I’m
looking forward to using it. I think
our supervisors and managers will
appreciate it.”
Stela Heuschkel
HR Coordinator
Chemi-Con Materials Corp.
Moses Lake, WA
March 31, 2009
21 minute DVD [CC]
(VHS also available)
$159
Preview and Order Online
www.kantolaproductions.com
12 KANTOLA PRODUCTIONS - CALL 800-989-8273
How to Say It
What do the best managers have in common? The ability to communicate.
Everyone can learn to communicate heads is bound to cause problems.
better. The supervisor who knows how There is a better approach−first to
to communicate effectively in person, ask themselves what they want to
over the phone, and in writing has a accomplish, then decide the best way
powerful advantage−a built-in way to to accomplish it.
motivate others and get results.
This video gives powerful tips that will
This program teaches that self-restraint help you say it right every time. You’ll
is crucial in business communication. also learn vocabulary and phrasing for
Viewers are reminded that saying clear, professional business writing
the first thing that comes into their that gains cooperation and achieves
Ask yourself what you want to
positive results. accomplish before you speak.
FREE DVD / VHS
GET A 5TH DVD OR VHS FREE.
$129
See order form.
18 minute DVD
(VHS also available)
Legal Survival Skills How Supervisors
for the Modern Should Appraise
Manager Employee
Follow the story of a new Performance
manager as she wins
over her staff while at the Learn six rules that ensure
same time dealing with 12 better appraisals: update
potentially sticky employment records regularly, apply
issues—company policies, objective standards,
performance, Wage and prepare in advance for
Hour, ADA, FMLA, and more. the interview, manage
With content provided by the interview, set
Littler Mendelson®, the national employment law achievable goals, and
firm, this content-rich video provides an overview follow up. You’ll see
of employment law basics in one easy lesson. realistic scenes that show the right
way−and the wrong way−to handle
your performance management
Extra study guides $10.95 each responsibilities.
(Ten or more: $6.95 each)
26 minute DVD [CC] $169
includes one free study guide 20 minute DVD
(VHS also available) (VHS also available) $95
MANAGING PEOPLE 13
Performance Appraisals: “Excellent DVD. Wonderful detailing
of how to get started, what to do
during appraisal and great feedback
Getting Results on follow-up.”
Julie Mooney
Office Manager
How to get the best from your employees, and tackle Service Masters of Woodbridge
Woodbridge, VA
poor performance before it becomes a habit. August 19, 2008
Effective performance appraisals business, taking steps to formalize
add value to your organization. a review process for the first
They motivate your top employees time. The other presents a large
to do even better. And they tell corporation attempting to energize
under-performers exactly what is an existing system. Watch as two
expected and how to improve. very different managers prepare for
challenging review meetings−and
Unfortunately, performance see them apply skills that defuse
appraisals are often regarded as tension and achieve the desired
mere formalities. Reviews are results.
sometimes done late−or skipped.
Listening to feedback helps managers
Clear guidance falls by the wayside, Learn: streamline processes and create more effective
and halfhearted work goes • Critical elements to cover in your
workplaces.
unchallenged. appraisal process.
In this video, you’ll follow two • The advantages of sticking to a
story lines. One involves a small regular schedule.
• The importance of fairness and
consistency.
• The nuts and bolts of formats
and record-keeping.
• Methods of motivating the top
producers. Communication of what is expected−and praise
• How to deal with under- for good work−must be a priority for every
company.
performers.
• Skills for the face-to-face
review meeting. Extra Study Guides $10.95 each
(Ten or more: $6.95 each)
• The value of employee Instructor’s Manual $17.95 each
feedback.
This video shows that
effective reviews can
increase productivity,
18 minute DVD
includes one free study guide
(VHS also available)
$139
resolve problems,
and improve work
satisfaction−both
for employees and
their managers.
GUARANTEE: Viewers
will learn that the appraisal
process can be an effective
management tool, and gain
new skills to handle review
meetings with confidence.
Preview and Order Online
www.kantolaproductions.com
14 KANTOLA PRODUCTIONS - CALL 800-989-8273
Getting Things Done
Through People
Help your supervisors learn to let go of tasks they should be delegating.
“If I want the job done right, I have to and methods for maintaining control
do it myself!” We’ve all heard this line. while at the same time empowering
But trying to do everything yourself subordinates.
usually ends up holding you back, and
keeps your subordinates from growing If you’re totally swamped with work−or
in their jobs, too. know other managers who need
encouragement to delegate—this video
Viewers learn the importance of gives you practical advice on how to
delegation, how and what to delegate, leverage the increased productivity that
comes with delegation, while at the
same time improving morale.
Learn to identify the employees most
likely to be successful with added
responsibilities.
21 minute DVD
(VHS [CC] also available)
$129
Courage to Supervising
Coach–Retail for Quality
How to handle tough Build morale and productivity
supervisory challenges. through engaged leadership.
As a supervisor in a retail Workforce values
setting, you may be faced and expectations are
with a succession of new, changing and so is
unskilled or under-motivated the supervisor’s role.
employees. Learn how to Supervisors are expected
reduce turnover and make not only to schedule
the most of your current work and monitor
staff by adopting five progress but also to build
powerful coaching skills employee involvement.
that can help you deal with attitude problems Use this video to learn leadership skills that
or tardiness−and even motivate good maintain discipline and command respect while
employees to perform better. encouraging cooperation and commitment.
Extra Study Guides $10.95 each
(Ten or more: $6.95 each)
Instructor’s Manual $17.95 each
26 minute DVD $95
19 minute DVD
(VHS also available) $149 includes one free study guide
(VHS, Spanish also available)
MANAGING PEOPLE 15
Performance Coaching
Four Steps to Effective Coaching
Coaching is what successful managers do to help employees meet
expectations and become more productive.
It’s a fact—being a manager is not Often, employees don’t really know
easy. Your success is contingent on WHAT they are supposed to do, or
other people doing what you want they don’t really know HOW… Or
them to do. Yet, other people can they actually think they ARE doing
be complicated, inconsistent, and it, or they think something ELSE is
sometimes downright obstinate! more important. These employees
need direction and feedback. That’s
There are four key steps to where coaching comes in.
effective coaching: If your employees are not performing, it’s best to
• Identify the shortcoming. This program shows you how to step in before the situation escalates.
communicate specific expectations,
• Determine the cause and what
and remove any obstacles that get
needs to change.
in the way. It also explains how to
• Get commitment, and provide inspire those employees who are
support needed for change. already doing well—by pointing out
• Measure results and provide what they can be doing even better!
feedback.
Sometimes “discipline” is too
strong a word when employees FREE DVD / VHS
don’t do what you want them to do. GET A 5TH DVD OR VHS FREE. Most employees want to do a good job—
See order form. coaching gives them the opportunity.
Learn the right way—and the wrong way—to give
criticism.
17 minute DVD
(VHS also available)
$159
GUARANTEE:
Managers will learn new
skills for encouraging
positive change and
guiding employee
performance.
Preview and Order Online
www.kantolaproductions.com
16 KANTOLA PRODUCTIONS - CALL 800-989-8273
Managing People
Key Skills for Great Managers
How a “people-first” approach can increase loyalty, retention and
productivity in your workforce.
As a manager, the productivity This program reminds you that
of your workforce is a primary motivation doesn’t just come from
responsibility. And a major money or prestige. More than that,
source of productivity is employee we all want to do meaningful work,
satisfaction. Highly motivated and we all want to achieve. You
employees achieve exceptional can position your employees for
results, while unhappy employees success by figuring out what they’re
either perform poorly or eventually naturally best at, and then giving
move on, causing disruption and them a chance to do more of that. Managers need to communicate
costly turnover. Therefore, the most expectations and measure results.
important question you face is, Effective management is
“How can I help my people to grow concerned with the goals of the
and develop?” workforce as well as the goals
of the organization. When you
Learn how the best managers… demonstrate your commitment to
• Clear the obstacles and provide improving the lives of the people
the support needed to get the you manage, they will demonstrate
job done. a commitment to you and to
meeting the expectations you set
• Isolate and measure the “key
for them.
drivers” (you always get more of
what you recognize). Some stuff matters—and some stuff
doesn’t! Learn to focus on what matters.
• See what’s right with people,
rather than what’s
wrong (as you
celebrate,
you achieve).
Managers can show they care by
encouraging employee growth.
29 minute DVD $159
(VHS also available)
GUARANTEE: Managers
will learn that employees
are most productive when
their natural talents are
closely matched with the
abilities required for the job.
Preview and Order Online
www.kantolaproductions.com
COMPLIANCE 17
Preventing Liability: ADA and
The Leader’s Role Disability Law
Help your supervisors understand How workers with disabilities can
the liability their actions can create. become valued contributors to your
team.
The words and deeds of This video gives you
managers and supervisors practical, step-by-step
are, in effect, the words and guidelines for complying
deeds of the company. What with the Americans with
managers say and do in Disabilities Act (ADA).
everyday situations can leave It shows your managers
them and their companies how to supervise disabled
open to costly lawsuits. employees and how to
This program motivates develop reasonable accommodations that fit
managers to take responsibility for their actions, both the individual and the job.
and raises their awareness of the kinds of
situations that need heightened care and
attention.
26 minute DVD 36 minute DVD
(VHS also available) $129 (VHS also available) $149
EEO Compliance The Family &
for Supervisors & Medical Leave Act:
Managers What You Need to
Keeping your employment
decisions legal and unbiased.
Know
Equal Employment
Help your supervisory staff
Opportunity laws apply to understand the FMLA.
many decisions that affect FMLA requires companies
employees—promotions with 50 or more employees
and transfers, hiring and to provide time off for health
interviewing, evaluations or family issues. Learn
and raises, discipline and about eligibility, intermittent
job assignments. This video leave, medical certification
provides an action plan and appropriate duties for
that helps managers make legal employment returning employees.
decisions based on work-related factors.
23 minute DVD 15 minute DVD
(VHS also available) $129 (VHS also available) $129
18 KANTOLA PRODUCTIONS - CALL 800-989-8273
Be Prepared to Lead How to Run
Develop your own leadership style. a Successful
Different management situations demand Meeting−In Half
different styles of leadership. And the type of
employee you supervise may the Time
respond to one particular
method of direction better Use this whimsical
than another. Learn how to video to help your
get results, avoid mistakes, staff regain control
earn respect, and adapt of their meetings.
your style to changing
circumstances. This is a short, fun video. It
opens with a meeting that’s
Extra study guides $10.95 each out of control: the leader
(Ten or more $6.95 each) likes the sound of his own
Instructor’s Manual $17.95 each voice, while participants wish they were
somewhere—anywhere−else! Learn why
meetings should stick to a time limit, deal
with one issue at a time, and keep emotions
under control.
27 minute DVD $95
includes one free study guide 13 minute DVD
(VHS, Spanish also available) (VHS [CC] also available) $89
Be Prepared for The Team Approach
Meetings Techniques for guiding high-
performance teams.
How to speak up, stand out, and
gain respect in meetings. Teams need inspirational but
focused leadership. Learn
Learn leadership techniques how to identify appropriate
that keep a meeting on team projects, select the
course. Understand how to right team members, provide
set an agenda according to guidance through the
your specific goals, control developmental stages, and
problem participants, build team identity.
get results and close on
schedule.
Extra Study Guides $10.95 each
Extra study guides $10.95 each (Ten or more: $6.95 each)
(Ten or more $6.95 each) Instructor’s Manual $17.95 each
Instructor’s Manual $17.95 each
24 minute DVD $95 24 minute DVD $95
includes one free study guide includes one free study guide
(VHS, Spanish also available) (VHS also available)
LEADERSHIP 19
Time Management
Getting Control of Your Life and Work
Practical tools for getting a handle on your workday so
you can get what YOU want out of life.
Overworked? Overwhelmed? This program helps you get that
You’re not alone. All of us balance in life that everyone keeps
are looking for success and talking about. The first step is
satisfaction, one way or another. figuring out how to control the way
And a little peace and quiet you spend your time.
wouldn’t hurt, either! But that’s not
so easy nowadays, with more and You’ll learn how to:
more demands on you, both at work • Prioritize, plan—and stick to it!
and at home. Especially if you’re a • Focus on the activity with the
manager. biggest payoff.
• Take action now based on Learn to set goals that can be achieved—and are
As a manager, you don’t only get worth achieving!
paid for what you do—you get paid results in the future.
for what your people do. This • Set goals that can be achieved—
video helps you solve the People and are worth achieving!
Paradox: how to give your people
the support they need to do No matter how organized you
their jobs, while at the same time think you are, each day brings new
accomplishing the tasks you’re challenges. Every manager will
personally responsible for. benefit from these specific, real-
world solutions that help you get
back in the driver’s seat and take
charge of your own destiny.
Learn to avoid taking back tasks you already
delegated.
FREE DVD / VHS
GET A 5TH DVD OR VHS FREE.
See order form.
26 minute DVD
(VHS also available)
$159
GUARANTEE:
Managers will learn
proven and actionable
steps that will make
each day more
successful, more
productive—but without
added stress!
Preview and Order Online
www.kantolaproductions.com
20 KANTOLA PRODUCTIONS - CALL 800-989-8273
Breakthrough Listening
Develop good communication skills−by becoming a better listener.
We all know that communication Learning points include:
skills are critical in every business
• Clear speaking does not guarantee
environment. We also know that
clear listening.
communication often breaks down.
When there’s a breakdown, we usually • Listening is always interpretive.
think the solution is to speak more • Culture and personal history shape
clearly. But often, the solution is better listening.
listening. • Perceptions about relative power
can limit the exchange of ideas.
• Effective communication requires
listening beyond the words. The team gets the greatest results when
members focus more on listening than
Don’t take listening for granted. Use this speaking.
program to teach your staff the skills
that will make them better listeners−and
thus better communicators. FREE DVD / VHS
GET A 5TH DVD OR VHS FREE.
See order form.
20 minute DVD
(VHS also available) $159
Resolving Conflicts
in the Workplace
Six techniques to improve communication.
This program is based on the premise Other techniques are probably new to
that everyone benefits if people resolve viewers, who can watch scenes that
conflicts in an open, up-front manner. show these six methods being used to
resolve conflicts in common workplace
Six powerful techniques are explained situations.
and demonstrated. Some of these
methods may be familiar—for example, Learn how to:
replacing the accusatory “You are…”
• Set limits that build mutual respect. Anticipating the response you might get
with the expressive “I feel….”
• Use key words and phrases that helps you choose your words wisely.
establish a spirit of cooperation.
• Build win/win relationships. Extra Study Guides $10.95 each
• Minimize manipulation, harassment, (Ten or more: $6.95 each)
and intimidation. Instructor’s Manual $17.95 each
37 minute DVD, includes one free study guide
(VHS, Spanish also available) $95
CONFLICT RESOLUTION 21
Getting Ahead by Getting Along
People Skills for the Workplace
Viewers learn to cooperate with their peers.
This program shows coworkers they Told in flashbacks to workplace An atmosphere of tension adds
can settle personality clashes amongst situations as well as childhood unnecessary stress. Use this video to
themselves before their differences get experiences, this humorous video ease strife, improve communication,
a chance to escalate. shows a series of conflicts and reminds and inspire viewers to “work well with
us of truths we already know to help us others.”
get along with others.
1. Be truthful to build trust.
2. Be competent to win
respect.
3. Don’t take criticism
15 minute DVD
(VHS also available) $139
personally.
4. Collaborate and
compromise.
5. Honor different work
The power of this video lies in its realistic
methods.
appoach to improving peer relationships.
6. Support your coworkers.
Criticism: Giving and Taking
Understand how to turn criticism to your benefit. “Very good program relative to
our operations. Can be applied
No one really likes to receive criticism. us improve performance and advance to any office setting.”
And it’s hard to give criticism, too! But in our careers. So how do we open
Gayle Smith
giving and receiving feedback helps communication channels without
Division Manager, HR
releasing a floodgate of bad feelings? AAA Northway
Queensbury, NY
Learn: March 30, 2009
• The Self-Test.
• The EPM Formula for giving criticism.
Extra Study Guides $10.95 each
• The 4-A Formula for receiving (Ten or more: $6.95 each)
criticism. Instructor’s Manual $17.95 each
This video teaches viewers how to
give—and take—criticism in ways that
increase productivity and morale
throughout your organization.
21 minute DVD
includes one free study guide
$139
(VHS, Spanish also available)
Preview and Order Online
www.kantolaproductions.com
22 KANTOLA PRODUCTIONS - CALL 800-989-8273
Listening Under Pressure
The Customer Service Challenge
Keep your customers happy by showing them you care.
Dealing with customers can be a real Three essential
challenge. Sometimes it gets busy,
and you have to help a lot of people
listening skills:
all at once. Other times, customers • Attentive listening−make the
approach you with problems that aren’t customer your first priority.
easily solved. Or maybe you suspect • Active listening−ask questions that
they’re trying to take advantage of your address the customer’s concerns.
company’s policies, but you’re not • Objective listening−keep an open
absolutely sure. The solution? Learn to mind and avoid jumping to
really listen. conclusions.
Sometimes customers need an extra
When you practice these listening moment—and a little encouragement—to
skills, solving customer problems fully express their concerns.
becomes much easier—even in high-
pressure situations.
14 minute DVD
(VHS also available) $149
The Customer
Service Connection
Skills, attitudes, and policies that win customers.
Excellent customer service is the single Viewers will learn how to:
most important competitive advantage • Manage rushed or chaotic situations.
of many successful companies. Front- • Increase customer loyalty.
line personnel need to know how to • Communicate customer feedback
stay cool under pressure, handle angry to management.
or manipulative customers, and provide
great service.
FREE DVD / VHS
GET A 5TH DVD OR VHS FREE.
See order form.
Extra Study Guides $10.95 each
(Ten or more: $6.95 each)
Instructor’s Manual $17.95 each
26 minute DVD
includes one free study guide
(VHS also available)
$95
CUSTOMER SERVICE 23
Dealing with the Irate Customer
Skills that help turn angry customers into satisfied customers.
It’s hard to keep your cool when You’ll learn tactics,
dealing with irate customers. After including:
all, it’s only human to get defensive
• Connect with the angry
and fight back—or cave in and give
customer.
them whatever they demand.
• Show empathy or apologize if
What you need instead is a plan. appropriate.
The guidelines presented in this • Guide the customer’s attention
video release will help you calm toward solving the problem.
angry customers. Once you bring • Use positive language.
Taking a “you and me against the problem”
them around, they’re more likely to • Have the customer make small approach gets the customer working with
work with you to find a resolution decisions. you−instead of against you.
that solves their complaint yet is fair
• Take a timeout or draw the line.
to your organization.
• Know what you can offer.
Your employees will learn to
FREE DVD / VHS stay professional and not take it
GET A 5TH DVD OR VHS FREE.
See order form. personally when confronted by an
irate customer, whether in retail,
health care, government, or
wherever. They’ll learn that
their basic customer
service skills are a first Build a spirit of cooperation by finding
line of defense to disarm something−even a small thing−you can
agree on with the customer.
angry customers. And
they’ll learn three powerful
“breakthrough techniques”
that can be used as a last Extra Study Guides $10.95 each
resort if the situation (Ten or more copies: $6.95 each)
escalates and threatens
to get out of hand.
21 minute DVD [CC]
includes one free study guide
(VHS, Spanish DVD also available)
$159
Preview and Order Online
www.kantolaproductions.com
24 KANTOLA PRODUCTIONS - CALL 800-989-8273
The ART of Customer Service
Fun and easy-to-remember guidelines that increase customer satisfaction.
“Great video—Practical,
Excellence Viewers watch humorous scenes easy to apply.”
in customer mixed in with first-person responses Patsy S. Johnson
service to learn what customers really want. Section Administrator
Department of Social Service
boils down Baton Rouge, LA
to three The ART of customer service: March 16, 2009
basic • Attention.
ideas: give • Respect.
customers the attention they want,
• Time.
the respect they deserve, and the
time to take care of their needs. It seems so simple, yet today’s
customers generally feel that
service has gotten worse. Use this
show to bring the message home to
your employees: customer service
is an ART.
$149
A funny, well-acted story helps viewers
10 minute DVD remember: customer service matters.
(VHS also available)
It’s Your Call Telephone Courtesy:
Connecting with You Are the
Customers Over the Phone
Learn how to provide customer
Company
service and take orders like a pro. Ensure that your organization always
projects a responsive, professional
Emmy award-winning image.
comedian, Ross Shafer, Making the wrong
directs this humorous impression over the phone
story which entertains can discourage customers.
while it teaches. Viewers This video shows the
right way−and the wrong
learn essential telephone
way−to handle business
skills, how to take orders, phones. It’s a great tool for
methods for handling unhappy callers, and teaching your staff how to
secrets for generating additional sales. project a positive view of
your organization.
23 minute DVD $139
(VHS also available) 12 minute DVD $79
(also released as “Last Call”) (VHS, Spanish also available)
CUSTOMER SERVICE 25
Telephone Customer Service
Basic and Advanced CSR Skills
This information-packed video covers all aspects of telephone selling and
customer service.
Set in a real-world call center, Each skill is explained in detail,
this program teaches the skills which makes it ideal for training—
necessary for smooth, professional you can use the whole video all
customer service over the phone. It at once as an overview, or create
shows the right way to make a good training sessions based on just one
impression on customers, and how or two of the skill sets at a time.
to handle all calls successfully.
Being a customer service
Viewers learn ten valuable skills: representative (CSR) can be a
1. Listening effectively. tough job. By developing your
phone reps’ competencies, this Viewers see how the CSR’s choice of words
2. Extending common courtesy. can impact customer satisfaction.
program will help them become
3. Avoiding the wrong impression. more effective with your customers
4. Using the customer’s language. while at the same time increasing
5. Gathering customer their own job satisfaction and
information. reducing burnout.
6. Satisfying the angry customer.
7. Managing technology.
8. Writing effective email.
9. Preparing a mental script.
10. Closing the conversation.
Viewers learn how to minimize distractions and
maintain their customer focus.
“A very good selection of videos
and website is very easy to use.”
Gerry Walsh
Human Resources Leader
AOC Resins and Coatings Co.
August 7, 2008
26 minute DVD
( adapted from “Call Center Success”)
$149
(VHS also available)
Preview and Order Online
www.kantolaproductions.com
26 KANTOLA PRODUCTIONS - CALL 800-989-8273
Serving Customers−
Helping People
Set the tone with your staff: understand your
customers and put their needs first.
The basis of great customer service is • Make your customers feel welcome.
Host John Walker explains five secrets
“people helping people.” Remember • Ask and listen. for superior customer service.
that the customer in front of you−or on
• Give your undivided attention.
the other end of the phone line−is a
person just like yourself. • Go the extra mile.
You’ll watch these skills in action within
a dental office, auto dealership, and
a hardware store. You’ll also view
“Excellent video. Great format for
presenting customer service skill
scenes in a medical practice and utility sets. Very natural−doesn't come
company, depicting do’s and don’ts for across as contrived or scripted.”
superior telephone customer service.
Jane Browne
Vulcan Materials Co.
Winston-Salem, NC
16 minute DVD
$129
June 2, 2008
(VHS also available)
Creating the Repeat Customer
Comedian Ross Shafer shares the six key elements
of great customer service.
Emmy winner Ross Shafer is a Learn how to:
customer service professional. If he 1. Make a good first (and lasting)
doesn’t give his audiences what they’ve impression.
come for−laughter−he’s out of a job.
Sharing his experience, Ross takes our 2. Show competence by listening to
camera crew on a fast-paced tour of customers.
certain establishments where customer 3. Create relationships with your
service is key−and others where the customers.
service scares customers away. 4. Give customers more service than
they expect.
5. Resolve conflicts quickly. Poor service scenarios are reenacted as
they should have been handled.
6. Thank them for their feedback.
17 minute DVD $139
(VHS also available)
(also released as “Many Happy Returns”)
CUSTOMER SERVICE 27
Comedy Central Presents:
The Essentials of Great Service
All employees with customer contact−in person or on the phone−will benefit
from this sharp-witted look at what makes great customer service.
Comedy Central created a training Key training points:
video?!! Yes, and it’s a real winner. • How to make a great first
Darrell Hammond, of Saturday impression.
Night Live fame, takes us into a
• How to make customers feel
big city coffee bar where we watch
special.
customer service in action.
• How to earn the respect of
The camera follows employees customers.
as they practice behaviors that
• How to listen actively.
create great customer satisfaction. The setting is a big city coffee bar. But the
Viewers learn how to anticipate • How to solve problems. lessons apply to all customer service situations.
customer needs and do “a little Humor can be risky in a training
something extra.” video. But this amusing show holds
the viewers’ interest and entertains
while it teaches. The principles
displayed in the coffee shop are
FREE DVD / VHS effective for all customer service
GET A 5TH DVD OR VHS FREE.
See order form. positions, in any kind of business.
Just because people keep coming back doesn’t
mean you can’t do better.
Great service shows you truly care about doing
a good job.
17 minute DVD
(VHS also available)
$120
GUARANTEE;
Viewers will be entertained
while being reminded of
the essentials of great
customer service.
Preview and Order Online
www.kantolaproductions.com
28 STRESS MANAGEMENT AND HEALTH
Preventing and Managing Stress
Expert advice from Stanford University for getting through
these difficult times.
Some stress is good. That’s right—in It goes without saying that morale and
small amounts, stress can help you a healthy workforce are important to
focus your attention and improve your every organization—not to mention
performance. But too much stress, too the personal benefits of restoring
often, is bad news. This video features your energy and sense of well-being.
practical advice from experts at Use this program to bolster your
Stanford who explain how and when to organization’s productivity, reduce
use techniques such as short-circuits, absenteeism, and improve your own
avoidance and mitigation for coping personal satisfaction and quality of life.
with the challenges you face every day. Schedule changes can lead to extra
friction−and added stress.
Extra Study Guides $6.95 each
(Ten or more: $4.95 each)
FREE DVD / VHS
22 minute DVD
includes one free study guide
$95 GET A 5TH DVD OR VHS FREE.
See order form.
(VHS also available)
Preventing and Preventing and
Managing Computer Managing Back Pain
Related Injuries From Stanford University, this video offers specific
techniques that help alleviate back pain with
How can you do something about computer-
the investment of just a few minutes per day.
related injuries, yet still get your job done?
Narrated by Dr. Robert Gamburd, Team Physician
Stanford physicians explain
of Stanford Athletics and
the small changes that, put
the San Francisco 49ers,
together, can improve your
this results-oriented program
office ergonomics. You’ll learn
gives you an understanding
19 exercises and stretches
of back physiology and where
that take just minutes per day
problems can occur. It teaches
but make a big difference in
21 different exercises and
your being able to do your job
stretches that can help keep
well and comfortably, day after
you pain-free.
day.
Extra Study Guides $6.95 each Extra Study Guides $6.95 each
(Ten or more: $4.95 each) (Ten or more: $4.95 each)
27 minute DVD $95 37 minute DVD $95
includes one free study guide includes one free study guide
(VHS also available) (VHS also available)
PUBLIC SPEAKING 29
How to Write
and Deliver Great Speeches
Become a poised, confident and eloquent speaker.
EXTRA Study Guides and Instructor’s Manual
One of the most powerful skills you’ll You’ll learn: Instructor’s Manual
ever develop is your ability to inform,
• Tips for writing a vivid, compelling $18.95
persuade and lead other people
speech.
through public speaking. And the good Study Guides
news is: anyone can do it! • Presentation skills for a polished
$14.95 each
delivery.
(Ten or more:
• Proven strategies that make $10.95 each)
speaking fun.
Narrated by Emmy-winning comedian
Ross Shafer, this entertaining video
will make you a more effective speaker,
whether for routine business meetings
or major events in huge auditoriums.
Kristin gets feedback on how to use
natural language to tell her own story.
35 minute DVD
includes one free study guide
(VHS also available)
$159
WORKPLACE SAFETY
Unsolved Accidents Drive Safely
Important lessons can be found Driving is the Number One cause
in every accident. of occupational death.
A warehouse worker carrying a Using a narrator “from the
box slips in a patch of oil, and is future,” viewers learn the
seriously injured. At first it seems responsibility that comes with
like an open-and-shut case. But driving. Six key points are
further investigation shows that explained:
this accident was actually caused 1. The pre-drive
by several different individuals, inspection.
cutting corners and not following
2. Alcohol and drugs.
proper safety procedures.
3. Dangers of drowsiness.
Use this video to start a serious discussion on safe behavior, 4. Importance of seat belts.
plant rules, and group responsibility for maintaining a secure
5. Defensive driving.
workplace.
6. Obeying all signs and speed limits.
This short video is the perfect review
of safe driving habits, and should be
mandatory viewing for all drivers.
10 minute DVD $99 9 minute DVD $99
(VHS also available) (VHS also available)
30 KANTOLA PRODUCTIONS - CALL 800-989-8273
Ten Steps to Hazardous
Chemical Safety Materials—
Very watchable review of Your Right to Know
ten hazcom rules to live by.
“Ten Steps to Chemical Safety,” at left, is the
Charlie, the plant supervisor, best introduction to hazcom. This video is the
takes us on an entertaining advanced class.
tour of his plant, and
points out the important Viewers learn about:
components of an effective • absorption, inhalation and
safety program and ten ingestion.
critical safety rules. • physical versus health
The story line of this video is hazards.
the introduction of a new employee to the • irritants, sensitizers,
workplace, but it should be mandatory asphyxiants and
viewing for anyone who spends any carcinogens.
time in workspaces where hazardous
materials are used.
10 minute DVD $99 9 minute DVD $99
(VHS also available) (VHS also available)
Myths About PPE Food Service
An ideal refresher for everyone who Safety Set
wears personal protective equipment. • Safe Handling of Kitchen Tools and
Machinery (10 min)
True/False: Wearing PPE • Preventing Falls & Strains in the Kitchen (10 min)
allows you to skip other • Avoiding Kitchen Burns (10 min)
safety procedures.
True/False: If you’re good
at your job, then you don’t 3 DVD set $169
need to wear PPE. (VHS, Spanish also available)
You know that the two
statements above are false. So do your
employees. Yet the passage of time often
breeds an attitude of “it won’t happen to me.”
This short video challenges these two myths,
and six others that can lead to unsafe actions.
“Your website is easy to navigate
and the video samples were a great
help in previewing your products.”
9 minute DVD $99 Sy Sourisak
Director of Customer Support
(VHS also available) Saf-T-Net AlertNow
Raleigh, NC
June 18, 2009
WORKPLACE SAFETY 31
Slips, Trips, & Falls Proper Lifting Techniques
Keeping Your Workplace Safe Keeping Your Workplace Safe
Slips, trips and falls are among You can’t rely on instinct when
the leading causes of disabling it comes to lifting properly. If
accidents at work. This video you don’t stop and think before
details specific prevention you grab that heavy object−or
procedures, covering: even bend over to pick up a
• Obstructions in walkways. pencil−you can get seriously
hurt. Safe lifting procedures
• Spills and slippery surfaces. include:
• Winter weather hazards. • Basic guidelines for every lift.
• Staircase safety. • Specialized and industrial loads.
• Proper use of ladders. • How to lift awkward or oversized objects.
• Team lifting situations.
21 minute DVD $129 15 minute DVD $129
Forklift Operation & Safety Fire Safety & Evacuation
Keeping Your Workplace Safe Keeping Your Workplace Safe
Drivers of powered industrial Fire safety is the responsibility
trucks need to maintain a safety of every employee. Unsafe
mindset at all times. This video behavior by just one individual
emphasizes the importance of can put everyone in the
balancing each load, knowing a building at risk. Use this video
vehicle’s center of gravity, driving to teach essential fire safety
properly on inclines, and other skills and to raise awareness
critical safety topics: around:
• Operator and passenger safety. • Space heaters and extension cords.
• Inspection and loading. • Everyday electrical fire hazards.
• Special driving circumstances. • Break rooms and kitchens.
• Intersections and foot traffic. • Use of portable fire extinguishers.
• Unattended vehicles. • Evacuation do’s and don’ts.
18 minute DVD $129 16 minute DVD $129
32
Best Practices for Your Website
We’ve updated search engine optimization, and
our popular content and revenue generation.
Stanford series Learn from the experts how to
on effective Web-based make the best
S TA N F O R D
practices—from new technologies use of your PUBLISHING
and applications, to better design, Web presence. O N T H E W E B
COURSE
Behind the Browser Broadcasting Your Brand
In easy-to-understand lay terms, Matt Cohen A primer on ways to sprinkle your brand and
explains the key applications at work behind a your content throughout the Web using
Web page. You’ll see how a on-demand methods such as
page is generated from le RSS, activity streaming
downloads and links, how through social channels such
traf c to the page is tracked, as Twitter and FriendFeed,
what cookies are and widget embedded content, and
how they are used, and more. shared application platforms.
Matt Cohen Cody Simms
CEO and Founder, Senior Director of
OneSpot
Product Management,
$99 $99
Yahoo! Inc.
DVD (33 minutes) DVD (50 minutes)
Harnessing the Power of Blogs How to Pull Off a Successful
As a platform for daily online publishing, blogs Redesign
can dynamically connect your site to the larger Redesigning your Website starts with preplan-
online ecosystem and draw ning, goal setting, and getting
people to your site. The more early buy-in from stakeholders.
readers that link to your blog, Nine key steps are outlined,
the higher your search engine
including developing a redesign
ranking. Learn how blogging
blueprint, creating mockups to
can expand your outreach and
Scott Karp Michael Gold communicate to developers, and
Editor & Publisher, brand exposure. West Gold
Publishing 2.0 Blog Editorial Consulting
conducting user testing.
DVD (52 minutes) $99 DVD (32 minutes) $99
Mobile Strategies Secrets of Search Engine
Mobile content usage is rapidly expanding, Optimization
offering opportunities for content owners and Search engines present both challenges and
advertisers to deliver their opportunities for site designers
message to mobile devices. and developers. Learn how
Here’s how to get started, from search engines judge a Web
market assessment and business page's relevance and importance,
case planning to partnering, how to improve your site's
distribution and revenue ranking, and what it takes to
Sabina Shnapek Rand Fishkin
Director of strategies. Founder & CEO, draw more visitors from search
Advertising Sales, SEOmoz engines.
$99 $99
Ad Infuse
DVD (52 minutes) DVD (51 minutes)
Preview and Order Online
www.kantolaproductions.com
Staying Out of Legal Trouble Ten Mistakes Websites Still Make
33
Protect your content and your brand—and stay … And How to Fix Them
out of hot water at your site. Know your Strategies for demystifying baf ing navigation,
organization's risk for liability improving search tools,
for defamation or copyright translating “site speak”
infringement, particularly in into your target’s
user-generated content. Current language, and revving
privacy policy requirements and up at content by
making use of the
Jon Hart other privacy issues are also Susan West and Michael Gold
Partner, West Gold Editorial Consulting Web’s special powers.
Dow Lohnes PLLC
covered.
DVD (39 minutes) $99 DVD (57 minutes) $99
Smarter Strategies for Enewsletters User-Generated Content:
Spam complaints. Blocked images. Mobile Growing It, Controlling It
devices. List churn and more. Learn practical Use social media to engage your readers in
Enewsletter optimization tips repurposing and integrating
that improve deliverability and your Web content in ways that
readability. Gain insights on serve your mutual goals. Learn
commonsense principles for
how to develop revenue streams
encouraging your users to build
as well as how to attract and
out your site through blogs,
Loren McDonald keep readers. Kevin McKean
Vice President,
Vice President and reviews, viral marketing, and
Editorial Director,
Industry Relations, more.
Consumer Reports
SilverPOP
DVD (59 minutes) $99 DVD (57 minutes) $99
Using Web Metrics Strategically
We all have technology in place to track Web
statistics. But interpreting the data and acting
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What's Working Today
The power of video to draw and engage Website
visitors is creating a
competitive advantage
for its early adopters.
Learn what’s involved in
building a video capable
infrastructure, how to
Sean Nolan, Director, Men's Health Online;
Molly Wood, Executive Editor, CNET.com develop on-camera
talent, and what kinds of clips work best.
DVD (54 minutes) $99
Preview and Order Online
www.kantolaproductions.com
34 KANTOLA PRODUCTIONS - CALL 800-989-8273
The Stanford Video Guide to Financial Statements
A Tale of Two Restaurants
Ideal for non-financial managers, this calculations are made and the
simulated case study compares the assumptions that can make a surprising
profitability of two restaurants that are difference to your bottom line. Professor
up for sale. In the process, you get a George Parker of the Stanford Graduate
revealing look at the accounting School of Business provides clear, line-
standards that by-line explanations of basic financial
dictate how reports as the story unfolds.
51 minute DVD
includes one free study guide
(VHS also available)
$195 Extra Study Guides $14.95 each
(Ten or more: $10.95 each)
The Stanford Video Guide to Negotiating
The Sluggers Come Home...
This true-to-life drama teaches specific Dr. Margaret Neale of the Stanford
skills that can give you the upper hand Graduate School of Business explains
in any negotiation while at the same important concepts, including anchors,
time maintaining a positive working escalation of commitment, first offers,
relationship with bidding strategies, and post-settlement
the other parties. settlements.
59 minute DVD
includes one free study guide
(VHS also available)
$195 Extra Study Guides $14.95 each
(Ten or more: $10.95 each)
Price Negotiations
Europe’s best-selling negotiation video.
While we all believe in “win-win” elements of his expertise in game theory,
agreements, sometimes it just comes and how applying its principles can help
down to price. In this entertaining but you get the best possible deal. Learn the
information-packed program, four basic tasks in price negotiations,
Professor Ingemar the steps of the “negotiation dance,” and
Dierickx of INSEAD how to lock in the outcome when it is to
reveals essential your advantage.
83 minute DVD
includes one free study guide
(VHS also available)
$195 Discover why “true market value” is often
a meaningless concept.
Preview and Order Online
www.kantolaproductions.com
STANFORD VIDEOS 35
Stanford Executive Briefings
Filmed monthly at the Stanford University Faculty Club,
these lively presentations give you access to high-level
speakers who share their insights and “best practices”
with the business community.
Buy them individually for $95, or order four or
more and your price is reduced to $79 each.
The Power of
Persuasion Judging Talent
In this dynamic, often humorous Evaluating employees is
presentation, Dr. Cialdini notoriously difficult. Learn how to
provides clear, step-by-step avoid unconscious traps and
techniques based on six bring objectivity into the hiring
principles at the heart of scien- and performance appraisal
tific research on the psychology process.
Robert Cialdini of influence. Professor Frank Flynn
Regents’ Professor Stanford Graduate
Arizona State School of Business
DVD or video DVD or video
University
$95
(55 minutes) (53 minutes) $95
The People Side of People-First
Great Business Management
Libby Sartain details employment There’s more to Aflac than simply
strategies she developed at a duck. Dan Amos believes
Southwest Airlines and Yahoo! success comes from a manage-
that build a high performance ment style that sets clear
culture based on loyalty and expectations while listening to
trust. employee concerns.
Libby Sartain Dan Amos
Former CHRO Chairman and CEO
Southwest Airlines, Aflac
DVD or video DVD or video
Yahoo! Inc.
(51 minutes) $95 (50 minutes) $95
How to Manage Leveraging the
People Through Spotlight of
Continuous Change Leadership
Dr. Goman describes how to Like it or not, you stand in a
move employees from just spotlight when you’re a manager.
surviving change to actually Dr. Conger explains how to avoid
thriving on change by sending its pitfalls and take advantage of
deliberate messages that its focus to set direction and
Carol Kinsey inspire commitment. Jay Conger guide decision making.
Goman, PhD Professor
President Claremont McKenna
DVD or video DVD or video
Kinsey Consulting
(51 minutes) $95 College
(54 minutes) $95
SPECIAL - ORDER 4 OR MORE STANFORD BRIEFINGS FOR $79 EACH
36 KANTOLA PRODUCTIONS CALL 800-989-8273
Learn Office Software
Step-by-step training for everyone−from beginners to experts!
These comprehensive courses and a Pre-Test and Post-Test to
combine on-screen teachers with help you determine what you
interactive features that include need to study, and then let you “I loved how you could preview the
exercises, simulations, and an know how much you’ve improved! videos before you buy them. That
adaptive study guide review that was the deciding factor for me.”
helps you focus where you need Call us for earlier versions and Erika Bouchard
Lane Construction
it most. Learning is enhanced by other software training. June 11, 2009
a glossary, reports and scoring,
Licensed for
up to 5 users!
Learn from these helpful instructors!
Learning
N EW Windows
“Vista”
Web Site Design Get the most out of Microsoft’s
latest operating system,
Learn to master the software applications introducing many new features
that let you design and build your own fully functional websites—this along with radically different
comprehensive course has it all! approaches to traditional
navigation and task management.
Learn about JavaScript and Java; HTML, XHTML, CSS and div tags; (Available separately—not part of
Dreamweaver; Photoshop, Flash and Expression®–and more! Learn how to any collection.)
design with color and interactivity to maximize visitor engagement. Even
prepare to qualify for the CIW Site Designer exam! • Learning Windows Vista—Three
CDs (9 hours interactive) $105
Web Site Design—7 CDs
(21 hours interactive) $495
Preview and Order Online
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SOFTWARE TRAINING 37
Access Excel Outlook PowerPoint
Strengthen your data Spreadsheet fundamentals Get control of your inbox Produce sharp, compelling
organization capabilities, and beyond: borders, charts, and make organization a presentations and collateral:
and learn about creating, ranges, lists, look-ups, breeze: contacts, calendars, templates, importing,
maintaining and utilizing financial functions, macros tasks, journals, notes, mail graphics, shapes, tables,
relational databases. and more. merge, archives and more. sound, video and more.
• Access 2003—Three CDs • Excel 2003—Five CDs • Outlook 2003—Three CDs • PowerPoint 2003—Three CDs
(9 hours interactive) $135 (15 hours interactive) $225 (9 hours interactive) $135 (9 hours interactive) $135
• Access 2007—Five CDs • Excel 2007—Five CDs • Outlook 2007—Three CDs • PowerPoint 2007—Three CDs
(15 hours interactive) $225 (15 hours interactive) $225 (9 hours interactive) $135 (9 hours interactive) $135
Office Collections
Get one each of the Microsoft Office courses
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Word • Office 2003 Collection
Discover the hidden power
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advanced formatting, tables,
mail merge, charts, • Office 2007 Collection
templates and more.
• Word 2003—Five CDs
(19 CDs) $749
(15 hours interactive) $225
• Word 2007—Three CDs
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ER
SAVE OV0
$10
Call for earlier versions and/or additional user licenses!
38 KANTOLA PRODUCTIONS - CALL 800-989-8273
Special Collections
We’ve saved you some time by grouping together many of our top-sellers−
and we’re offering these collections at a substantial savings, too!
Manager’s Collection Human Resource
Develop your leadership and supervisory Collection
skills with these high-impact productions.
Hone your knowledge of
personnel management and employment law.
le on
Availab V D
or D
VHS
ble on
Availa r DV D
o
VHS
Be Prepared to Lead $95
Be Prepared for Meetings $95 Harassment and Diversity—Manager Version $169
Breakthrough Listening $159 Hiring Success $139
Criticism: Giving and Taking $139 Legal and Effective Hiring $159
Managing People—Key Skills $159 Legal Survival Skills $169
Motivating Your Employees $159 Performance Appraisals—Getting Results $139
Performance Coaching $159 Power of Positive Discipline $159
Supervising for Quality $95 Preventing Sexual Harassment $159
Time Management $159 Sexual Harassment: Serious Business $149
single unit = $1,219 Successful Termination $159
single unit = $1,401
SPECIAL: $990 SPECIAL: $990
KANTOLA PRODUCTIONS 39
SAVE
EVE N
MOR E What do viewers say?
“I feel the products you offer are well-priced
Customer Service and professionally made. I really like having
clips to watch before buying. Thanks for your
Collection on-going service.”
Teach your staff how to impress Lorna McGowan-Smith, PHR
HR Analyst
customers with memorable service! Bellingham, WA
January 2, 2009
“You folks have been great. The call center
folks are excellent! ”
Randy G. Eppard, PhD
Chief Learning Officer
le on
ACAC Fitness and Wellness Centers
Availab V D Charlottesville, VA
or D March 12, 2009
VHS
“I love your website! It is so easy to use.
I appreciate being able to preview the videos,
this allows me to choose the video with the
learning style to meet the needs of my team. ”
Emily Ray
Customer Service Manager
Otto Bock HealthCare
Plymouth, MN
March 4, 2009
ART of Customer Service $149
The Kantola
Comedy Central's Essentials $120 Productions Building
Creating the Repeat Customer $139 — the historic former
Mill Valley, California
Customer Service Connection $95 Post Office.
Dealing with the Irate Customer $159
It's Your Call $139
Listening Under Pressure $149
Serving Customers—Helping People $129
Telephone Customer Service $149
single unit = $1,228
SPECIAL: $990 CALL 800-989-8273 or order online
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TEL: 800-989-8273 or 415-381-9363 2. ONLINE: www.kantolaproductions.com
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4 WAYS TO ORDER! 1. FAX: 415-381-9801 4. MAIL: Kantola Productions, 55 Sunnyside Ave., Mill Valley, CA 94941
PAGE Please send me the following: PRICE DVD VHS A M O U N T PAGE Please send me the following: PRICE DVD VHS AMOUNT PAGE Please send me the following: PRICE DVD VHS AMOUNT
17 ADA and Disability Law $149 5 Sexual Harassment: Commonsense STANFORD EXECUTIVE BRIEFINGS
24 ART of Customer Service $149 Manager version with workbook $189 Special: buy 4 or more and your price is reduced to $79 each!
18 Be Prepared for Meetings (with study guide) $95 -trainer's guide $29.95 35 Judging Talent NEW $95
-instructor's manual $17.95 5 Sexual Harassment: Commonsense 35 How to Manage People Through Change $95
18 Be Prepared to Lead (with study guide) $95 CA manager version with workbook $189 35 Leveraging the Spotlight of Leadership $95
-instructor's manual $17.95 -trainer's guide $29.95 35 People-First Management $95
20 Breakthrough Listening $159 6 Sexual Harassment: Serious Business (with guide) $149 35 People Side of Great Business $95
27 Comedy Central: Essentials of Great Service $120 34 Stanford Guide to Financials (with study guide) $195 35 Power of Persuasion $95
14 Courage to Coach–Retail $149 34 Stanford Guide to Negotiating (with study guide) $195
26 Creating the Repeat Customer $139 10 Successful Termination $159 WORKPLACE SAFETY
21 Criticism: Giving and Taking (with study guide) $139 14 Supervising for Quality (with study guide) $95 29 Drive Safely $99
-instructor's manual $17.95 -instructor's manual $17.95 31 Fire Safety and Evacuation NEW $129
22 Customer Service Connection (with study guide) $95 18 Team Approach (with study guide) $95 30 Food Service Safety Set $169
-instructor's manual $17.95 -instructor's manual $17.95 31 Forklift Operation & Safety NEW $129
23 Dealing with the Irate Customer (with study guide) $159 24 Telephone Courtesy: You Are the Company $79 30 Hazardous Materials-Your Right to Know $99
17 EEO Compliance for Supervisors & Managers $129 25 Telephone Customer Service: Basic/Adv. CSR Skills $149 30 Myths About PPE $99
17 Family & Medical Leave Act $129 19 Time Management $159 31 Proper Lifting Techniques NEW $129
21 Getting Ahead by Getting Along $139 8 Valuing Diversity at the Interpersonal Level $149 31 Slips, Trips & Falls NEW $129
14 Getting Things Done Through People $129 8 We're All Different $159 30 Ten Steps to Chemical Safety $99
7 Harassment & Diversity for Employees (with study guide) $169 3 When the Phone Rings: Telephone Skills NEW $159 29 Unsolved Accidents $99
7 Harassment & Diversity for Managers (with guide) $169
10 Hiring Success: Step-By-Step (with study guide) $139 BEST PRACTICES FOR YOUR WEBSITE PRICE DVD VHS AMOUNT COLLECTIONS
-instructor's manual $17.95 32 Behind the Browser NEW $99 39 Customer Service Collection $990
12 How Supervisors Should Appraise Performance $95 32 Broadcasting Your Brand NEW $99 38 Human Resource Collection $990
18 How to Run a Successful Meeting $89 32 Harnessing the Power of Blogs NEW $99 38 Manager's Collection $990
12 How to Say It $129 32 How to Pull Off a Successful Redesign NEW $99
29 How to Write and Deliver Speeches (with study guide) $159 32 Mobile Strategies NEW $99 PRODUCT SUBTOTAL:
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24 It's Your Call $139 33 Smarter Strategies for Enewsletters NEW $99 Shipping and handling: (call for next day/2nd day)
10 Legal and Effective Hiring $159 33 Staying Out of Legal Trouble NEW $99 USA: $6.50 for 1st program; $2.00 each additional
12 Legal Survival Skills (with study guide) $169 33 Ten Mistakes Web Sites Still Make NEW $99 CANADA: $8.50 for 1st program; $2.00 each additional
22 Listening Under Pressure $149 33 User-Generated Content NEW $99 OTHER: $19.50 for 1st program; $8.50 for each additional
16 Managing People: Key Skills for Great Managers $159 33 Using Web Metrics Strategically NEW $99
TOTAL:
9 Motivating Your Employees $159 33 Video Strategies NEW $99
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20 Resolving Conflicts (with study guide) $95 37 –PowerPoint 2007 $135 Country:
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