Information Technology Systems Integration Ladies and Gentlemen The information technology

Information Technology Systems Integration Ladies and Gentlemen, 2 :: The information technology market undergoes continuous changes. In Poland the period of fascination with technologies has already passed, while decisions concerning the automation of enterprises and organizations have become more mature. This is so because clients better understand their needs and requirements and have more in-depth knowledge about the business processes that shape their information technologies needs. Winning on the market are those companies that are not only able to present a bold strategy but also effectively execute it. Information technologies become an inherent component of corporate strategies, not only in terms of possibilities to enhance traditional processes but also through supporting completely new business models. Comarch knows fully the nature of the economy’s major industries and is capable of designing relevant information technology systems that effectively aid business processes. First and foremost, we provide a full range of in-house industry-focused solutions, apart from which we also have extensive expertise in implementing technologies developed by our partners. Our experience and knowledge in the field of integrating information technology systems enable us to design and implement IT solutions that do not impede the company’s development, but rather constitute an efficient and functional entity. Solutions and expertise offered by Comarch are the consequence of long-term input and the experience of business analysts, consultants and computer programmers. To ensure efficient client service, we have implemented established methodologies of information technology project management based on ISO 9001 standards and the CMM model that is currently the international quality guideline for information technology companies. In pursuing its business operations, Comarch is guided by the principles of complete openness to the needs of clients, as well as by market conditions. We are able to successfully adapt functionalities underlying the offered solutions and to apply the pricing policy that is adjusted to your needs and financial capabilities. This is combined with market-recognized quality systems and professional project management. We invite you to cooperate with Comarch. Paweł Przewięźlikowski Vice President Comarch SA Comarch’s offer relating to information technology systems integration Software :: :: :: :: :: :: :: :: :: :: Management support: ERP and financial systems CRM and sales support systems Electronic data interchange Security and data protection Knowledge and work management in the enterprise Hardware and network infrastructure Document archiving and workflow Information services and the Internet B2B communication Business Intelligence and data warehouses Services :: :: :: :: :: Training IT outsourcing Data Centre Programming and consulting services Turn-key projects and integration solutions :: 3 Major products Comarch CDN Egeria It is a state-of-the-art ERP class module system supporting the management of medium-sized and large enterprises. The system’s functionalities comprise: Finance and Accounting, Controlling, Human Resources, Production and Logistics/Forwarding. There is a possibility of expanding it to include dedicated or industry-specific modules that ensure its adjustment to the individual needs and requirements of the client. The system has been designed and executed based on the latest generation of tools offered by Oracle. It operates using the Internet. ECOD Agent ECOD Agent is a solution, that enables the producers to equip the sales representatives with mobile handheld, which can collect the data from the business partners and analyze it. This tool is unique, because ECOD Agent is connected with ECOD Operator (EDI) and is given as a one solution. Thanks to it, every information form the handheld (ECOD Agent) is automatically sent to a given wholesaler/distributor in a electronic version by a ECOD Operator application. This solution enables a full automation of a sale process, by connecting electronically the producer, shops and wholesaler. ECOD Agent is available in 3 versions according to the responsibilities of the given user: :: ECOD Agent for representatives :: ECOD Agent for manager :: ECOD Agent for administrator 4 ECOD Operator ECOD Operator enables to receive and to send any business documents to/from business partners. It supports flexible, electronic communication in a range of such documents as: invoices, orders, inventory reports, price catalogues, receiving advices etc. at the same time between many partners in a complex logistic structure as: :: chain stores and thousands of their suppliers :: wholesalers and their cooperators - producers :: producers and retail shops ECOD Operator is available in 3 versions according to the Client requirements: :: WWW service :: ECOD Connector :: EDI - dedicated systems Comarch AURUM LoyaltyCare Struggling on the market, retail and service chains more and more often use the most sophosticated tools and methods. Aurum LoyaltyCare is a modern loyalty management system – an advanced tool for customer habits analysis and a valuable source of marketing data. Building promotional offer based on any idea (loyalty cards, coupons, vouchers, discounts, etc.) is now easier than ever! Aurum LoyaltyCare is used in various market segments, where it successfully acts as a CRM class system for mass retail customers. Comarch AURUM CreditCare The best idea for optimal organization of the credit process. From the offer to the active contract monitoring – all stages may be handled in a single tool automatically. Wide spectrum of integration options for external systems and databases allows the credit policy of any financial institution to be freely designed and implemented. Flexible workflow engine lets the users adopt the process in details to current customer needs. The user interface assures comfortable handling of forms and documents, shortening the total time of credit application processing. Automation of the process makes it possible to unify and standardize it across the network and channels. 5 Comarch AURUM CRM Aurum CRM enables – among others – complete operational handling of the customer from a single application, planning and tracking the sales and other employee activities and both global and local management of planned contacts with customers and prospects. Comarch Protector IMS It is a system for managing security, monitoring and protecting computer networks in medium-sized and large enterprises. It allows developing, expanding and managing the security policy governing all networks and equipment, regardless of their location and architecture. It may be easily adjusted to applications and systems used by clients. The system protects networks 24 hours a day, 7 days a week. Comarch InsightNet This platform is used for comprehensive management of information technology networks. It offers recording and controlling resources of networks, monitoring, data analysing, optimising the network load, managing sensitive areas and launching new services. By employing the platform, network and personal resources are used more effectively and the users see the improved standard of provided services. Comarch CDN XL The system offers support for multi-office companies (conducting on and off line operations). It is an open, scalable ERP class system that uses clientserver technology as a set of applications operating under Windows. The system comprises a number of dedicated modules. Among others, using the Internet Orders (iZAM) module and the possibility of supporting distributed commercial networks (PICO), the system allows deriving benefits stemming from the employment of modern forms of electronic commerce. 6 Comarch IRIS Controlling A concept of the Management Accounting and Controlling System reflects combining information technologies and modern organisation and management methods. In a flexible and comprehensive way, the system supports internal economic processes that occur in the company. Its primary task is to provide complete information delivered to decision-making units within an organisation. vIBank It allows corporate and retail clients to access services offered by the bank on a 7x24 basis via the Internet, WAP, SMS and other channels. vIBank is a tested and established system used to provide services and information from a financial organisation through the Internet. It does not replace the settlement system of a bank or brokerage house, but rather constitutes a gateway to a central database system, as well as other systems, e.g. employed to retrieve data from information services. Our solutions and partners ERP management solutions and financial-accounting systems The lack of a single, central information technology solution does not provide for comprehensive management of a company. Solutions offered by Comarch resolve this problem. They provide for easy integration and improvement of key management processes, like finance and accounting, production, logistics, human resources and controlling. Our offer is made up of established financial and accounting systems: Comarch Egeria, Comarch CDN OPTIMA, Comarch CDN XL and Oracle Financial. As of 2000, Comarch has been offering accounting services within the ASP model, providing applications through the Internet. Management support and financial-accounting systems are distributed by CDN SA, which belongs to the Comarch Group. A base of over 35,000 satisfied clients proves the market success of the management support solutions. Client relationship management (CRM) and sales support The costs of maintaining an existing client are over 5 times higher than costs of acquiring a new one; while 90 percent of dissatisfied clients will not come back to a company, regardless of the actions it will undertake. Therefore, an existing and loyal client is the most valuable asset for the company. Administrative operations relating to client service account for over 35 percent of the business representative’s working time. Sales support systems allow cutting the time spent on administrative work down to an indispensable 10 percent. Comarch offers CRM systems that support managing relationships with the client and, thus, ultimately lead to their increased loyalty. In our offer we have foreign solutions, e.g. People Soft CRM and in-house proprietary solutions alike (Aurum CRM). The choice of a relevant solution depends on the nature of company operations, individual needs and requirements. Comarch sales support systems (Aurum AgentCare) contribute to enhancing sales efficiency of field staff, dealers, and partners. They provide for appraising their performance and more effective control, too. 7 Security and data protection In the era of the Internet and given the omnipresence of electronic data processing and developing Internet-based technologies, the provision of optimal security is becoming an ever more difficult and complex task to perform. Loss of valuable data or confidential company information may generate incomparable consequences. Theft or damage of information does not only pose the threat of stoppage of an enterprise’s operations, but it may also lead to its bankruptcy. Comarch provides comprehensive services to the client to ensure an optimal level of data protection and cover all the areas that are subject to such risks. Our offer comprises the following services: security audits, security policy, security management systems, solutions detecting errors in security, certification and hardware certification systems, an electronic signature, a public key infrastructure and firewall systems. Comarch’s current strong position with regard to security issues is the result of long-term investments into the knowledge and expertise of its consultants, implementations of advanced solutions and partnership alliances forged with world-wide leaders in the field of security, like Checkpoint, ISS and RSA. Knowledge and work management in the enterprise With development of the enterprise’s organisational structure, optimisation of information flow and allocation of its resources are the critical problem of management. In the majority of cases, developed enterprises follow defined procedures governing the flow of information, however, in numerous instances they do not have systems that allow for the controlling of these processes. The lack of tools to optimise and monitor the division of work within an organisation is also a frequent problem. Comarch has verified systems supporting business processes developed on the basis of MS SharePoint and MS Content Management Server. 8 Business Intelligence and data warehouses According to analysts, the volume of business data stored by companies grows by 100 percent annually. The modern economy poses ever-higher demands on the quality and speed of analysing data used in economic processes. Business Intelligence technologies offered by Comarch are used for supporting business decisions through knowledgeable employment of available information resources. Our solutions are aimed at providing easy and secure access to information, supporting processes of information contents analysis and distributing reports within the enterprise, to contracting parties or business partners. Comarch offers services relating to the development of business knowledge systems using the state-of-the-art technologies of Microsoft, Business Objects Oracle, and Cognos. Information technology outsourcing In “difficult times”, companies cut down their operating expenses and seek solutions that do not require significant financial expenditure. Information technology outsourcing means access to a secure and modern IT system without incurring substantial investment costs. In our services, we provide the client with our proprietary secure hardware, system and communication infrastructure and take a full responsibility for functioning applications. Information technology outsourcing offered by Comarch comprises ASP services that relate to renting, maintaining and updating the hardware and network infrastructure together with the provision of required applications. At present, as a standard are offered financial-accounting applications (Casper.pl) and the Tytan billing system. In the ASP model, also available are comprehensive information technology solutions, among others, supporting sales like Aurum AgenCare, loyalty schemes like AurumLoyaltyCare and EDI services. The Disaster Recovery Centre (DRC) is to minimise financial losses suffered by the client resulting from discontinuance of operations of its information technology systems. The scope of the DRC services comprises provision of replacement hardware, premises and telecom links, as well as IT support in the event of a critical breakdown having the characteristics of a disaster, e.g. fire, floods, evacuation or destruction of a building. Document archiving and workflow Numerous enterprises representing the industry and services sectors have problems with archiving their paper documents. Valuable information may easily be lost, while investment expenditures and operating expenses relating to archiving such documents may exceed the profitability threshold. Document workflow systems for the enterprise offered by Comarch satisfy the two primary functions: :: Archiving - putting documents in order and protecting from their loss :: Workflow - automation of work relating to document flow Document archiving is the proof of effected transactions, as well as a guarantee of fast access to critical information. Storing documents in an electronic form relieves the enterprise from allocating an additional office space for archives and allows savings in paper usage by some 75 percent. Comarch offers comprehensive services with regard to archiving and document flow. Our leading solutions like Comarch Capture and Comarch Workspace are fully integrated with the products of the international leader FileNet. 9 Turn-key project and integration solutions Turn-key projects and integration solutions are an alternative for ready-made solutions where standard software is unable to satisfy the individual needs of the client. We provide comprehensive services relating to design, execution and implementation of information technology systems. We also offer technical assistance, repair services and all-inclusive support in administering and maintaining the system. If there is a need, we offer training services for new users. The major players on the international integration services market like Tibco, Bea and IBM are partners of Comarch in such projects. Programming and consulting services To achieve success in developing advanced IT systems, proper implementation of the solution should be preceded by the stages of reviewing information technology needs and designing. :: Review of information technology related needsWe offer clients conducting analyses of their needs with regard to the employment of company management systems. Proper recognition of such needs is the most important stage preceding a decision on selecting a specific solution. Precisely defining the purpose and scope of work in implementing the information technology system constitutes a key element to achieving success. :: Design services and business process engineering Comarch has experienced staff comprising analysts and designers who have expertise of using in their work both state-of-the-art methodologies, as well as tools that support such analyses and design of IT systems. Training and examining In the age of Internet development and electronic information exchange, knowledge in the field of IT and computer literacy is gaining particular importance. We have such knowledge and also know how to transfer it. We offer information technology training courses at various levels of advancement, comprising a whole range of topics. Owing to long-lasting experience, we are capable of recognising the client’s needs and advising the most appropriate form of such training. Lecturers from the Comarch Training Centre are experts in their respective fields. They have participated in the implementation of software for a number of our clients, thanks to which they have hands-on expertise in the application of information technology solutions to business operations. Continuous development of our knowledge and seeking new training methods enable our clients to quickly gain skills that allow them to surmount any obstacles in the area of state-of-the-art information technologies. Cooperating with Prometric Testing Centre, Comarch also conducts examinations. 10 Hardware and network infrastructure With the development of an enterprise grows its information technology related resources, and maintenance of the infrastructure entails ever-increasing costs. Such a situation requires putting in place an efficient mechanism for controlling the effectiveness of employed resources adjusted to the needs and requirements of the enterprise. Comarch provides services with regard to designing, building, and maintaining hardware and network infrastructure across Poland. Information services and the Internet Increasing competition on the services and industry market forces making proper decisions within a short period of time, which necessitates fast access to information for 24 hours a day from any point around the globe. Information is becoming the fundamental asset of the modern e-economy. It is the Internet as a medium that offers fast and the most complete access to information. Not all companies fully use its intrinsic potential. Comarch offers a broad range of solutions based on the Internet as an effective communication channel comprising electronic mail, Content Management Systems, the Intranet, Extranet, Corporate Portals, ASP model applications, B2B electronic communication and turn-key projects. B2B communication Electronic Data Interchange (EDI) means exchanging all kinds of commercial documents like orders, invoices, etc. in a form compatible with generally applied electronic document standards. Such documents are sent directly between the applications of commercial partners. With regard to EDI, Comarch offers comprehensive services comprising consulting of EDI implementation, delivery of EDI components, implementation of EDI software and integration. Who we work for Our references :: Crowley Data Poland :: eTel :: Kertel :: Lucent Technologies :: Millennium Communications :: Netia :: Nokia Networks Finland :: Era :: Polkomtel :: PTK Centertel :: Telekomunikacja Polska SA :: Siemens Business Services :: Terra Telecommunications :: Ahold Polska :: Bahlsen Sweet :: BP Polska :: Coca-Cola Polska :: Deloitte & Touche :: GlaxoSmithKline :: Dr Irena Eris :: Johnson & Johnson :: Kreisel :: Mieszko :: Philips Consumer Electronic Industries Polska :: Procter & Gamble :: Nata :: Pekaes :: Poczta Polska :: Sonda :: Raben Logistics :: Renault Polska :: UCB Pharma :: Unilever :: Yves Rocher :: Amplico Life :: Bank Gospodarki Żywnościowej :: Bank Handlowy :: Bank Ochrony Środowiska :: Bank Przemysłowo Handlowy PBK :: BNP Dresdner Bank Polska :: BRE Bank :: Citibank :: Credit Lyonnais Bank Polska :: ING Bank Śląski :: Commercial Union Polska TUnŻ :: GE Capital Bank :: Credit Suisse Life & Pensions :: Dom Maklerski Banku Zachodniego WBK :: TU Europa :: Scania Finance :: TUiR Warta :: Elektrownia Bełchatów :: Górnośląski Zakład Elektroenergetyczny :: Zakład Energetyczny Płock :: Zespół Elektrociepłowni Bytom :: Warsaw Stock Exchange :: Municipal Police Headquarters in Kraków :: Ministry of National Education and Sport :: Ministry of Finance :: Ministry of Economy :: Ministry of the Treasury :: Ministry of Foreign Affairs :: National Bank of Poland :: Marshal’s Office of the Małopolska Region :: 11 Headquarters Comarch SA Al. Jana Pawła II 39a 31-864 Kraków, Poland phone: +48 12 64 61 000 fax: +48 12 64 61 100 e-mail: info@comarch.pl Subsidiaries and offices EUROPE Germany Dresden France Paris Belgium Brussels Finland Helsinki Slovakia Bratislava Russia Moscow Ukraine Kiev AMERICAS USA Miami Panama Panama City MIDDLE EAST United Arab Emirates Dubai www.comarch.com :: www.comarch.pl :: www.comarch.de :: www.comarch.ru