JULY/AUGUST 2007 I The newsletter for Victoria’s Deaf and hard of hearing people
“Working as a researcher in the UK” –
presentation by Robert Adam By Trisha Dench (Balharrie)
As a part of the course in the Bachelor of Education in LOTE (Auslan) at Latrobe University,
my class was encouraged to attend Robert Adam’s presentation on 3 April, 2007 at Vicdeaf.
A large number of people turned up.
Robert talked about the Deafness face, hands or lips; checking what
Cognition and Language Research facial expressions of emotion are
Centre (DCAL) where he works as associated with a particular sign and
a researcher in the UK. The aims of how a sign is used.
DCAL are to study how Deaf people
We look forward to have Robert
in the UK use British Sign Language
presenting his ﬁndings from this
(BSL) as well as lip-reading and to
research in ﬁve years time. If only
compare Deaf and hearing people’s
we have a similar thing happening
language and cognition. More
in Australia researching about our
information can be found at this
beautiful language – Auslan!
Robert and three other people are A Deaf Interpreter’s Experience
working on a Sign Segmentation
After talking about his work on the
Project which is afﬁliated with DCAL
Sign Segmentation Project, Robert
and based at City University in
talked about his experience as a Deaf
London. This project researches how
Interpreter. He has worked in various
deaf people understand sign; which
roles including: Deafblind interpreting
parts of the sign are important; how
with Vicdeaf, the Melbourne 2005
signs are formed; how the age of a Above: Robert Adam. Photo source: Cindy Cave.
Deaﬂympics, the World Federation of
person that signs will inﬂuence how
the Deaf congress in Montreal and Below: Vicdeaf President Mac Adam introducing
they sign; and what the best age is Robert Adam. Photo source: Cindy Cave
now occasionally in the UK.
for people to learn sign language
as most deaf people in the UK do Robert told us that there is
not learn sign language as a ﬁrst no current qualiﬁcation or
language. For more information on accreditation system in the
this project, refer to their website, UK for Deaf Interpreters.
www.staff.city.ac.uk/g.morgan/sign_ The current system is
segmentation/ based on different levels
of accreditation from the
Robert showed us a software program
which can assess BSL skills levels, for
Panel where interpreters
example, check where the gaze of a
are accredited under the
person is looking at another person
signing BSL and where the eyes are
watching the subject, such as the
...continued page 10
02 COMMUNICATE ISSUE 08 I JULY/AUGUST 2007
From the CEO: Graeme Kelly
When I last wrote in Communicate I hadn’t yet started at Vicdeaf but I can
now happily report that my ﬁrst two months with Vicdeaf have more than
met my expectations.The professionalism and enthusiasm of the Board,
management team and staff are very impressive and I am conﬁdent that we
can together achieve much more in the years ahead for our community.
To that end the Board and the senior management team • To improve Vicdeaf ‘s proﬁle in the community
spent a Friday afternoon and a Saturday in May at the
• To foster better relationships with a number of key
Melbourne University Business School at Mt Eliza to review
how we are going with the implementation of the Strategic
Plan and to make any necessary changes. I’m making sure that I catch up with as many staff as
possible within Vicdeaf but also in organizations that are
We have reafﬁrmed our commitment to:
have very important relationships with us such as the other
• Our vision – Vicdeaf... Leading the way in social justice Deaf Societies around Australia, Department of Human
and equity for Deaf and hard of hearing people Services, Deaf Children Australia, VCOD, ACOD, Deafness
Forum, National Relay Service, ASLIA, Deaf Sports Australia,
• Our principles – Access, Equity, Communication,
Deaf Sports Recreation Victoria, Better Hearing Australia,
Responsiveness, Effectiveness, Efﬁciency and
Australian Hearing, La Trobe University, Worcester
Polytechnic University USA, Hearing CRC and others.
• Our key outcomes – Stakeholder Engagement,
It’s also been very enjoyable meeting with members of the
Our People, Our Services and Resource Sustainability
community such as the Senior Citizens’ Group (and playing
We have highlighted the need to put greater carpet bowls with them), deaf students from various
emphasis on the following in the next year: schools around Victoria, former CEOs and staff from
Vicdeaf and many people who receive our services.
• To better understand the demand for services across
Victoria and to ﬁnd the best ways of meeting that Thank you to those I have met. In all situations everybody
demand as the community needs change and increase has been very welcoming and encouraging and if you want
to contact me please feel free to contact Vicdeaf.
To be held on Sunday 16 December at Bundoora Park.
We would love your suggestions for activities at the
Rally – please contact either David Peters dpeters@
XMAS RALLY vicdeaf.com.au or Di Attard email@example.com
with your ideas by the end of July, 2007.
Hello and welcome to the July/August edition of Communicate. My name is Jennifer Grant and
I am the new Communications Coordinator at Vicdeaf, replacing Natalie Sandon and Megan Louise.
I look forward to continuing the great work Natalie has done with Communicate and if you have any
suggestions for future editions of Communicate, email me at firstname.lastname@example.org.
We have a lot of exciting events Vicdeaf will be heavily involved in the out the next edition of Communicate.
happening over the next few months. Herald Sun Careers Expo from 27
It is hard to believe that we are already
I know of many people who, in July, – 29 July at the Melbourne Exhibition
more than halfway through the year
will be heading overseas to Spain Centre, and the inaugural Excellence
2007 and Christmas is already on our
for the World Deaf Youth Camp, the in Auslan Interpreting Awards will be
minds. Make sure you pencil in our
World Association of Sign Language held on August 11 at the Sebel Hotel
annual Vicdeaf Christmas Rally in your
Interpreters International Conference in Albert Park.
diary – the rally will be held on Sunday
and the XV World Congress of the These events will be covered by the 16 December at Bundoora Park.
World Federation of the Deaf (WFD). Communicate team, so keep your eyes
JULY/AUGUST 2007 I COMMUNICATE ISSUE 08 03
THE VICDEAF QUIZ:
1. As the face behind the Vicdeaf messenger) are waiting for you to
Auslan Interpreting Service (VAIS) respond to their queries, and most of
booking service, can you tell us a the time it is all urgent.
bit more about what a typical day
Cancelling jobs due to the lack of
is like for you at work?
availability is also probably one of
A typical day in the VAIS ofﬁce; I’m the worst parts of the job. No matter
not so sure there is such a thing! how many times you have to do it, it
Each day is full of surprises and never gets any easier.
you can never determine how the
5. I understand you recently
day may turn out. Our daily tasks
passed your para professional
generally include dealing with
Auslan interpreter qualiﬁcations
enquires regarding the service,
– congratulations! Will you be
liaising with staff, interpreters, clients
doing any interpreting work?
and the general public, and of course
ﬁlling as many bookings as possible. Yes. I have started some freelance
work and I am now working in the
2. How long have you been in
this job for?
In June it will be two years. “Also I have gained an extensive insight into
3. What are the best things about the interpreting ‘world’ which has been great
As much as working in the VAIS
preparation for me as a newly qualiﬁed interpreter “
ofﬁce is a stressful job there are many
positive aspects to the role. Primarily VAIS ofﬁce Monday to Thursday
the fantastic team that I work with, leaving Fridays for interpreting work.
everyone is great!
It is also very rewarding when you
6. How did you become interested AUSLAN
have been working on a particular
booking, bending over backwards
In 2002 I was managing a clothing FIRE ALARM
store in the city, one day a deaf lady
in the hope of ﬁnding someone
came in selling cards (fundraising)
available, then at last minute another
with the alphabet in Auslan on them.
request cancels that had been ﬁlled The deadline has been
After purchasing one, this then
and the interpreter becomes available
sparked an interest in learning the extended!
for the booking you’ve been working
language. I enrolled into a six week
on. It’s funny how the universe works And it is available to both
introductory course and started some
in some ways! Auslan and profoundly deaf
volunteer work, which then lead to
Also I have gained an extensive part time classes at Kangan Batman oral adults!
insight into the interpreting ‘world’ tafe. After one year of part time
For more information
which has been great preparation for classes, I found I was not grasping
me as a newly qualiﬁed interpreter the language and decided to apply
4. The worst? for the two year ‘Diploma of Auslan’ Or contact Meg Aumann:
which I completed in June 2005. ﬁrealarm@vicdeaf.com.au
The stress! The key to this job is the
ability to multi-task. At any given 7. What things do you enjoy
TTY: 03 9473 1199
point you could be on the phone, the outside work?
Phone: 03 9473 1111
TTY then rings, somebody walks in Yoga, meditation, discovering new Fax: 03 9473 1122
needing to see you and at the same yummy places to eat and spending
time three people on MSN (instant time with friends and family!
04 COMMUNICATE ISSUE 08 I JULY/AUGUST 2007
Team Proﬁ le:VAIS
What services does the Vicdeaf Auslan Interpreting
Service (VAIS) offer?
Vicdeaf Auslan and Interpreting Service (VAIS) offers both Auslan
Interpreting and Auslan Classes. We are the largest interpreting
agency in Victoria and employ over 100 Level 2 and Level 3
Interpreters. We provide interpreting for a wide variety of services
including court and police sessions, community and education
services, meetings, medical appointments and counselling.
Our Auslan Department provides a range of classes – • Access Economics – National Research into Interpreter
Community Auslan 1/2/3, Corporate Auslan and Auslan Short Remuneration
Courses. We employ 20 Deaf Teachers and teach up to 20 • Graduate Interpreter Program – commenced February 2007
classes per term, in both metropolitan and regional Victoria.
• Excellence in Auslan Interpreting Awards – Aug to August
Who does what at VAIS?
• VRI trial with Royal Women’s Hospital
Marc Curtis – Manager – commenced February 2007
Zoe Pow – Senior Booking Ofﬁcer
Mim Morgan – Booking Ofﬁcer • Vicdeaf Stand at the Herald Sun Careers Expo
James Blyth – Auslan Team Leader – July 27 – 29, 2007
Jodie Boyd – Enrolments Coordinator
Future VAIS projects?
Sasha Hough – Enrolments Coordinator
Karina Quinn – Graduate Interpreter / Booking Ofﬁcer Funding has been agreed for Vicdeaf to set up a Deaf
Emma Snow – Graduate Interpreter Services Network. This will be a high speed Internet service
Mark Quinn – Interpreter that is capable of providing the highest quality Video Relay
Meredith Bartlett – Interpreter Interpreting Service. This will change the face of interpreting
Cheryl Sandilands – Interpreter nation wide, and is expected to be set up over four years.
Teresa Cumpston Bird – Interpreter
Best thing about VAIS?
Sandi Leane – Interpreter
Kim Saxton – Interpreter We employ the best team of staff and Interpreters. It is an
Louise Gavin – Para-Professional Interpreter honour to manage such a great group of committed individuals.
Pauline Lillie – Para-Professional Interpreter
Who can use VAIS?
Where does VAIS get funding from?
Anyone who needs an interpreter or Auslan classes can use VAIS.
VAIS receives no funding; we are a full fee for service business.
How can people contact VAIS?
Current VAIS projects?
• Interpreter Mentor Program – commenced January 2007
V: 03 9473 1117/8 V: 03 9473 1135
• Access Economics – National Research into the Shortage of TTY: 03 9473 1143 TTY: 03 9473 1143
Auslan Interpreters – commencing June 2007 Fax: 03 9473 1144 Fax: 03 9473 1144
Excellence in Auslan Interpreting Awards:
For the ﬁrst time in Victoria, stakeholders in Auslan interpreting will be able to come together
annually at a prestigious, high proﬁle industry-wide Awards event.
The Awards will be an opportunity to recognise
and celebrate the important contributions made by
Auslan Interpreters, interpreting agencies, employers
and their role to improve communication access for
Deaf people and the wider community.
It is expected the inaugural Awards event will
also provide the springboard to form an Auslan
interpreting industry body with representation
from key stakeholders. One of the key objectives
of this industry body will be to focus the spotlight
on Auslan and Auslan interpreters, interpreting
agencies, employers, the Deaf and wider community
in Victoria through an annual Awards event.
JULY/AUGUST 2007 I COMMUNICATE ISSUE 08 05
Interpreter Task Force 2006/2007
In April 2006 the Victorian Deaf Society Board set up an Interpreter’s Task Force to investigate the
critical shortage of Auslan Interpreters in Victoria. This included a review of the status of Auslan
interpreting and to make recommendations to increase the number of available Auslan Interpreters.
In December 2006 the Task Force Vicdeaf Interpreter Sponsorship National Research into the
ﬁnalised a list of recommendations to Program: Shortage of Auslan Interpreters:
address the shortage of interpreters.
At present, there are plenty of para In early 2006, Senior Management
The list was put to the Vicdeaf Board
professional (level two) interpreters and Board agreed that a major
and approved. This will cost Vicdeaf
and not enough Professional (level national review of the current
over $100,000, a considerable
three) interpreters. The Task Force workforce and working conditions
investment into the future of
implemented a training program of Auslan Interpreters was needed.
interpreting. Most recommendations
for 2007 to give a select group This review would enable us to better
are to be implemented in 2007 and
of high level para professional understand the key underlying issues
beyond. Below are several initiatives
interpreters with training and support of the overall supply shortage. The
that will be taking place this year:
to undertake the professional level study’s aim would be to analyse
Herald Sun Melbourne Career exam. current demand and supply of Auslan
Expo: interpreting services and project
The aim of this program is to
likely future demand and supply.
This year, the Victorian Deaf Society have ﬁve more professional level
Recommendations and possible
will operate a stand at the expo, interpreters by the end of September
solutions would be developed to
showcasing Vicdeaf’s services. The 2007.
address long-term demand and
main focus will be on interpreting,
Auslan Interpreter Mentorship supply concerns and to create
with information on how to become
Program: consistency of conditions across the
an interpreter and the career
prospects. We will also promote our The Auslan Interpreting Mentorship
other services, in particular Vicdeaf’s Program was ﬁrst created in early The Task Force commissioned Access
employment service: SensWide. 2006. The programme provides a Economics – a reputable economic
professional avenue for inexperienced research consultancy ﬁrm to
This is the ﬁrst time Vicdeaf is
and/or new graduates to utilise undertake the national study. At the
involved in a large expo. We hope
coaching, direction, de-brieﬁng and same time, the Task Force approached
our presence will provide maximum
guidance. FaCSIA (Family and Community
exposure and promote Auslan and
Services and Indigenous Affairs) to
Auslan Interpreting. In late 2006, a group of professional
see if they would possibly fund the
level interpreters undertook a
proposal. FaCSIA was already aware
weekend of mentoring training.
of the plight of the interpreting
The training was provided by the
industry and were the logical choice
Australian Institute of Management
to request funding.
and was tailored to the speciﬁc needs
of the interpreting industry. In early March 2007, FaCSIA agreed
to fully fund the research which is to
The program began in January 2007.
take place from April to September
Fifteen interpreters were matched
2007. Furthermore, Access Economics
and are now undertaking monthly
Auslan Interpreter Graduate will also undertake research in
Program: Interpreter remuneration. This will
Interpreters have for years suggested be separate to the initial research
In February 2007, Vicdeaf employed there was a need for a formal and will focus on the way in which
two part-time Graduate Auslan mentoring program. Vicdeaf is proud Interpreters are paid nationally. The
Interpreters. The Task Force to provide the ﬁrst such program, remuneration research will be funded
recognised there was a need for and must make mention of one by Deafness Foundation. This is the
Graduate Interpreters to be employed Interpreter in particular: Sandi Leane. ﬁrst time that such an extensive study
in an environment that would She almost single handedly set up will be undertaken with regards to
enhance their skills at a rapid pace. the project while working two days a interpreting. It is hoped that the
The program has been successfully week at Vicdeaf. Well done Sandi and research recommendations will have
operating for three months with thank you. a profound effect on the interpreting
excellent feedback. Vicdeaf hopes industry.
to employ two new graduate
interpreters every year.
06 COMMUNICATE ISSUE 08 I JULY/AUGUST 2007
Deaf Service Providers in Victoria This table explains the different roles of Deaf Services Providers in Victoria. This has been compiled with th
Victorian Deaf Society (Vicdeaf) deaf access Victoria Victorian Council of
Deaf People Inc (VCOD)
When established? 1884 1998 1982
Mission & vision VISION: Vicdeaf... Leading the Way in Social Justice deaf access VICTORIA aims to fulﬁl its goals by: VISION: A Voice for Deaf Victorian
statement and Equity for Deaf and hard of hearing people. Assisting community organisations and services to work more MISSION: Victorian Council of Dea
MISSION: Vicdeaf aims to improve the quality of life effectively with deaf and hard of hearing people is a non-proﬁt organisation led an
for deaf people*. It does this by: Raising awareness in the local community about the issues and Deaf people through provision of a
1. Breaking down communication barriers and needs of deaf and hard of hearing people and information services to strengt
improving access to services. community participation and qualit
Providing information relating to deafness or hearing loss to: for Deaf Victorians.
2. Increasing the status and participation of deaf deaf and hard of hearing people, their families or carers, as well
people in society. as to services that work with deaf and hard of hearing people,
3. Providing specialist support and community and to the general community
Who funds this Vicdeaf is a non-proﬁt organisation that receives Victorian government, Department of Human Services Victorian government, Department
organisation? approximately 45% of its operating costs from state Services
and federal governments. The remaining 55% of
operational funding is derived from the Society’s
fundraising initiatives and service fees where applicable.
What services does Vicdeaf is the primary source of reference, referral, deaf access VICTORIA has ofﬁces situated in ﬁve rural VCOD provides advocacy and infor
this organisation advice and support for deaf adults in Victoria. communities in Victoria : services in addressing the needs of
Services include: • Geelong
Client Services (Case Management, Independent • Gippsland
Living Skills, Counselling and Duty worker), the • Grampians All staff are Auslan proﬁcient.
Victorian Auslan and Interpreting Service (VAIS), • Hume
SensWide employment service, hearservice Audiology, • Loddon Mallee
Rehabilitation and Information. These workers plan and develop projects in many areas,
access and advocacy planning; accommodation and housing;
communication, Information and interpreting; community
awareness, education and training; sport, recreation and the
arts; and transport.
Who can use these Deaf and hard of hearing Victorians, general Deaf and hard of hearing people, service providers, community It is open to members of Deaf com
services? community groups and organisations. groups, community organisations and the public. It is open for anyon
to know about Deaf and its Comm
members and general VCOD is a st
afﬁliated with Australian Associatio
What facilities are The John Michael Lovett Community Centre is available varies from ofﬁce to ofﬁce N/A
available? (eg. Meet- to use during business hours and after hours.
ing rooms for use by
community free of The Community Centre can be used by many different
charge) groups in the Deaf and hard of hearing communities
for events and fundraising.
Key staff. We have a Board of Directors, CEO and Management The day worker in each region is the key contact for that region VCOD is managed by a Manager a
team as well as a great team of highly efﬁcient and Administration Ofﬁcer who reports
well trained staff. Board.
Contact details Address: Level 4, 340 Albert St, East Melbourne, Barwon-South Western Region Address: 597 St Kilda Road, Melbo
Where can I ﬁnd this 3002 (Includes Camperdown, Colac, Geelong, Hamilton & Portland)
Postal Address: PO Box 6186, St K
TTY: (03) 9473 1199 Ph: (03) 9473 1111 Address: mpower, 71 Koroit St, PO Box 269, Warnambool 3280 Central, Melbourne 3004
How do I get there? Fax: (03) 9473 1122 Email: email@example.com Voice: 03 5561 8111 TTY: 1300 363 559 Fax: 03 5561 8100 TTY: 03 9521 2466 Fax: 03 9525
Opening hours: 9am – 5pm, Monday to Friday Email: firstname.lastname@example.org Email: Manager - email@example.com.
What are the opening Email: Administration Ofﬁcer – ad
hours? Travelling by car: Street parking is limited to Gippsland Region
between 1 and 2hrs, coins required for meters. (Includes Bairnsdale, Mallacoota, Phillip Island, Traralgon & Warragul) com.au
Is there car parking CLEARWAY TIMES APPLY. CARS WILL BE TOWED. Address: Suite 3/398 Bass Court, Raymond Street, Sale 3850 Opening hours: VCOD operates d
or public transport business hours.
DISABLED PARKING PERMIT HOLDERS – 2 SPACES Voice: 03 5143 1537 TTY: 03 5143 1537 Fax: 03 5143 1814
available? Travelling by public transport: Tra
AT FRONT OF BUILDING Email: firstname.lastname@example.org
(get off corner St Kilda and High St
Travelling by Public Transport Grampians Region
(Includes Bacchus Marsh, Edenhope, Hopetoun, Kaniva & St Arnaud) Travelling by car: Car Park availab
Trains: through the City Loop get off at Parliament Children Australia, entry from High
Station, exit at the Lonsdale/Nicholson Street exit Horsham Ofﬁce
and walk away from the City along Albert St towards Address: Community Axis, 22 McLachlan St, Horsham 3400
Voice: 03 5381 1622 TTY: 1300 366 358 Fax: 03 5381 1562
Trams: 109, 112, 24, stop outside the Eye & Ear Email: email@example.com
Hospital (Tram Stop # 11) get off and walk away from
the City along Albert Street Hume Region
(Includes Benalla, Bright, Seymour, Shepparton, and Wodonga)
Buses: 301, 302, 308 309, 313, 315, 350, 402
Address: Suite 2, Tara Crt, Ford St,Wangaratta VIC 3677 or PO
Box 122, Wangaratta 3676
Voice: 1300 302 335, 03 5722 9175
TTY: 1300 302 325, 03 5722 9451 Fax: 03 5722 9175
Loddon Mallee Region
(includes Echuca, Gisborne, Maryborough, Mildura & Swan Hill)
Address: 100 Barnard Street, PO Box 126, Bendigo 3552
Voice: 1300 650 175, 03 5454 6445 TTY: 1300 650 185
Fax: 03 5441 1279 Email: firstname.lastname@example.org
More information www.vicdeaf.com.au www.deafaccessvic.com.au www.vcod.com.au
JULY/AUGUST 2007 I COMMUNICATE ISSUE 08 07
h the goal to provide you with a better understanding of which organisation you should approach for a speciﬁc service.
Deaf Children Australia Able Australia Australian Sign Language Assoc.
OD) (ASLIA), Victoria Inc.
1860 1967 1986
Victorians VISION: ‘deafness is no barrier’ VISION: Creating a community where MISSION: to promote awareness and
ncil of Deaf Peopl MISSION: to respond to the needs of deaf and hearing people with multiple disabilities including recognition of the rights and responsibilities of
on led and managed impaired children, young people and their families: providing deafblindness are seen, heard, respected, Auslan interpreters.
vision of advocacy information, advocacy, support services and educational valued and connected. The Association also strives to advocate and
to strengthen resources. MISSION: Able Australia’s mission is to foster the continuing education of all who are
and quality of life reach out to people with multiple disabilities working in the ﬁeld
including deafblindness, supporting them in
achieving self-fulﬁlment and connection with
the greater community.
epartment of Human As a not-for-proﬁt organisation, services are made possible The organisation is partly government funded Membership fees
with the support of volunteers, the community, businesses and relies heavily on fundraising activities and
and government grants. bequests and major gifts.
and information Services include: Able Australia supports people living with The Australian Sign Language Interpreters of
needs of Deaf • Information, multiple disabilities including deafblindness Victoria (ASLIA Vic) is a professional body that
• parent advocacy, and education, through various services. represents the needs and interests of Auslan
• community development, Services include: (Australian Sign Language) Interpreters.
ient. • mentoring, family services and skills training; • Able Deafblind Services, ASLIA Vic plays an important role in initiating
• language and communication, • Able Respite Services, and/or providing the majority of professional
• physiotherapy, speech pathology, audiology, psychology and • Able Living residential accommodation, development for sign language interpreters in
Auslan tuition; • Able Lifestyle Choices, Victoria.
• independent living skills training,
• Ablelink communication centre
• recreation activities and camps,
• Able Music Therapy.
• free phone helpline; events for families and young deaf
• free publications and online discussion group for parents on
Deaf community Families of deaf and hearing impaired children; the Able Australia services are available to people All ASLIA members, and others interested in
for anyone wanting community. living with combined disabilities including furthering the profession of interpreting
its Community. Deaf deafblindness of all ages, depending on the
OD is a state branch service.
Association of the Deaf
Grounds can be hired for events. There are several services available throughout N/A
Please contact email@example.com Melbourne and Tasmania to Able Australia
Service Users. It is envisaged that Able
Lifestyle Choices will be accessible to the local
community in due time.
Manager and an CEO – Damian Lacey CEO – Mrs Celestine Hare. President – Cynthia Cave
ho reports to the VCOD Deputy CEO – Veronica Pardo President – Peter Lidstrom (presently taking leave of absence)
General Manager – Gene Reardon Able Australia Patron – Peter Hitchener Vice President – Sandra Leane
(Channel Nine News) (presently taking on the President’s role)
Secretary – Kylie Scott (lives in NT)
Treasurer – Meredith Bartlett
ad, Melbourne 3004 Address: 597 St Kilda Road, Melbourne 3004 Able Australia’s services are located throughout Email: firstname.lastname@example.org
6186, St Kilda Rd Postal address: PO Box 6466, St Kilda Road Central, Melbourne with one service facility in Tasmania. Ph: 0402 888 560
4 Melbourne, Victoria 8008 Head Ofﬁce ASLIA Vic meets at Vicdeaf monthly usually in
03 9525 2595 Phone: 03 9539 5300 Fax: 03 9525 2595 TTY: 03 9510 7143 616 Riversdale Road, Camberwell 3124 the JML Centre.
cod.com.au Helpline: 1800 645 916 Email: email@example.com Able Australia Services: 616 Riversdale Road, To borrow from the library or use our facilities
ﬁcer – admin@vcod. Opening hours: 9am-5pm Monday to Friday Camberwell 3124. you must contact a committee member ﬁrst.
Car parking and public transport available Ph: 1300225369 Fax: 98829210, ASLIA Vic provides information via email from
operates during Email: firstname.lastname@example.org the secretary (email@example.com) or people
For information, support and referrals, please contact Deaf
Children Australia’s free call Helpline on Ph: 1800 645 916, Opening hours: 9am until 5pm Monday to can phone and leave a message for us to
nsport: Tram number 6 TTY: 1800 508 523 or email: firstname.lastname@example.org. Friday. contact them
nd High Street)
Available Australia-wide, Monday to Friday For details on the other services locations and
ark available at Deaf from 10am to 4pm (EST). contact details please contact Head Ofﬁce.
from High St
An Able DVD including a documentary about
living with deafblindness and combined
disabilities is bring produced as we speak and is
due to be completed by the end of May 2007.
www.deafchildrenaustralia.org.au www.ableaustralia.org.au, www.asliavic.com.au
08 COMMUNICATE ISSUE 08 I JULY/AUGUST 2007
Jonesy – the hearing dog By Jennifer Grant
An overview of getting to know Jonesy and the
ﬁrst week of work at Vicdeaf with a hearing dog Jonesy. Photo source:
Lions Hearing Dogs Inc.
The Knowing smoke alarm and I will then be able to
I was asked a strange question when lead both of us to safety if need be.
I rang Lions Hearing Dogs ofﬁce a few
Aside from the regular ‘sound
months ago. ‘What type of fencing
awareness’ training sessions, we made
do you have at home?’ I gave them
a number of visits to my local shops
my answer. Then I heard the words
and supermarkets to help increase
I had been waiting a long time for
awareness about hearing dogs, and
– your dog is almost ready to be
also so that I could learn the do’s and
delivered to you and you should
don’ts with Jonesy when I am out and I have already noticed some
get him by mid May.
about. Jonesy was registered with my unexpected positives when I am on
The dog’s name was Jonesy; a 3 ½ local council; a number of trips were a tram or train with Jonesy. I often
year old Kelpie/Fox terrier. The ﬁrst made on trams and trains and we catch people looking at Jonesy and
time I saw a picture of him, I fell even dropped by my work, Vicdeaf. they will have a little smile on their
in love with his trusting eyes. He face. It makes me feel good traveling
By Friday, both Jonesy and I were very
was going to be my ‘ears’, my loyal on public transport as I very rarely do
tired. Jonesy has had a massive week
companion and friend. Everywhere I see people smile. It is true that dogs
– ﬁrst trip on a plane, getting used to
went, he was going to be with me. (and animals) can help have a calming
Melbourne and its sounds, travelling
and positive effect on humans. At
Our First Week Together on public transport and getting
least Jonesy is helping brighten up
Delivery week and training used to his new owner – me! The
other people’s moods on a normally
weekend was used to relax and
It was a very full on week, not only for sullen trip.
prepare ourselves for our ﬁrst week
Jonesy but for myself. Jonesy has had
at Vicdeaf together. At the time of writing this article,
seven months of intensive training
we have only had our few ﬁrst days
with the Lions Hearing Dogs in South Week two
together at Vicdeaf, but Jonesy is
Australia. Mary Knight was his trainer First week at Vicdeaf
already helping me. Because of my
and she came over to Melbourne with
As I have Usher Syndrome, my limited vision, often, when waiting
Jonesy to help us settle together in
main method of travel is by public for one of the two lift doors at the
our new lives.
transport. Every work day morning, ofﬁce to open, one door may open
Each day, Jonesy and I learnt how Jonesy and I will be catching a tram and close without me realising it. So,
to work with each other – the most to a nearby train station, travel by when we wait together and a door
important part of this process was the express train to Parliament Station and opens Jonesy is able to lead me to the
‘sound awareness’ training. Jonesy then a quick walk from the station to open door.
had to learn to let me know that a our ofﬁces on Albert Street.
I am very privileged to have a hearing
sound was happening by touching me
Our very ﬁrst journey had a hiccup dog. A hearing dog is not a normal
with his paws, and then lead me to
right at the beginning, the tram didn’t pet dog. There is a greater deal of
the sound. Once he has reached the
stop for us, thank goodness the responsibility with having a hearing
source of the sound, he is to sit and
next tram did and the journey went dog. I feel it is like having a little child
look at the direction of the sound and
smoothly from there on. I have since with me. I always have to think about
then I am to praise and reward him
rung the tram depot to alert them to Jonesy and now plan each day to
for helping me. I had to learn how
hearing dog access rights. meet both of our needs.
to ‘interpret’ Jonesy and encourage
him to help me. This process will take
about 3 months of training before we
are able to totally rely on each other.
Carnegie Lions Club is my sponsor WHAT ARE LIONS HEARING DOGS?
club and they will support me by
visiting and practicing the sounds Lions Hearing dogs are dogs who have been trained speciﬁcally to be their
with Jonesy and myself. deaf owner’s ears. These dogs are identiﬁed by the bright orange collar
For Jonesy to alert me and respond and lead and are trained to react to normal household sounds such as
to a smoke alarm, it is different than the telephone ringing, smoke alarm; door bell or knock; whistling kettle; a
responding to other ‘sounds’. Instead
baby crying, and the list goes on.
of touching me and then leading me
to the sound, Jonesy has to touch me Hearing Dogs have the same access rights to all public places as guide dogs.
and then drop and stay. This will allow
me to identify that the sound is the For more information – www.hearingdogs.asn.au
JULY/AUGUST 2007 I COMMUNICATE ISSUE 08 09
AUSLAN FOR EMPLOYMENT (AFE)
Leanne Van Opijnen
On 1 January, 2007, the Department of Employment
Workplace Relations released funding for a new program
called the Auslan For Employment Program (AFE).
This program has been funded until 30 June, 2010.
This program offers three levels of support to Deaf
workers and their colleagues. You and your employer can Leanne Van Opijnen
access this funding directly. and Aaron Creswell
It is important to understand the guidelines when
considering applying for this funding. The Government 3. Certiﬁcate II in Auslan (nationally recognised)
has decided that the following deﬁnitions are used when This level will provide initial support for co-workers of
making an application for assistance under AFE. the Deaf worker/s to commence accredited Certiﬁcate II
Deaf New Worker: means a Deaf worker who at the Auslan. Again the purpose of this training is to assist co-
time of applying for the funding has been employed for workers in understanding the needs of the Deaf worker
less than six months in their current position. As a ‘new and assist with communicating in the workplace.
worker’ you are able to access all three levels of support. Certiﬁcate II in Auslan will only be approved once for each
It is easier as a new worker because the Government Deaf worker per workplace.
believes it is during this time you will need more support.
The total funded amount for the year 2006 – 2007 is
Deaf Existing Worker: means a Deaf worker who has $700.00 per worker per workplace.
been employed for more than six months AND is ‘at risk’,
for example, a worker who needs support due to change If you would like to learn more about this program
in duties or career progression. As an existing worker it is please have a look at:
harder to access the three levels of support. www.jobaccess.gov.au and follow links to Auslan for
These three levels are as follows: Employment Program. If you are registered with
SensWide Services your employment consultant will
1. Interpreting in workplace help you access the program.
Can be used for induction; occupational health and
safety; skill acquisition such as on the job training or
external training; human resources including conﬂict
resolution, performance review and meetings. Following
is an example of the guidelines used to determine how COMMUNITY NEWS
many hours of support a Deaf worker can access.
Deepest condolences to the family of Wyndham
Worker hours Maximum allowance of
per week Auslan Interpreting
Group1 30 + hours 22 14/01/1928 – 07/04/2007
Group 2 20 – 29 hours 18 He will be missed by all in the Deaf Community
Group 3 8 – 19 hours 14 Do you know where he is?
Anthony Valatiadis, a deaf man from Sydney is looking
for a Colin Williamson. The two of them grew up
2. Deafness Awareness Training for Co-workers
together and Anthony would really like to get in touch
The purpose of such training is to assist co-workers with him. Are you able to help?
in understanding Deaf culture and strategies to assist Contact: email@example.com
communicating with a Deaf worker. The training can only
Pen Pals wanted
be delivered by trainers who are nationally accredited in
the Certiﬁcate IV in Training and Assessment AND are A 41 year old male who has a love for his cat, travel,
Deaf OR have completed a nationally recognised module movies, music and being involved with his community
in Deaf culture studies. church is looking for pen pals. He lives in Gippsland,
Victoria; is Deaf and has a physical disability. He does
Deafness awareness training will only be approved once
not smoke or drink and is a quiet person. He would
for each Deaf worker per workplace.
love to hear from anyone especially deaf females
The total funded amount for the year 2006 – 2007 is between the ages of 30 to 43 years old and will accept
$370.00 per worker per workplace. him for who he is. Contact: firstname.lastname@example.org
10 COMMUNICATE ISSUE 08 I JULY/AUGUST 2007
...continued from page 1
Many questions were raised There is a sub-committee for Deaf email@example.com for more
from the audience on the style Relay Interpreters in Melbourne information.
of interpreting Robert used, the who meet every month to discuss
Information on Deaf Relay
title of Deaf interpreters – should about relay interpreting, training,
Interpreters can also be found at
it be ‘Deaf Interpreter’ or ‘Deaf workshops and information sharing.
ASLIA Vic’s website at:
Relay Interpreter’? And there was If you have been trained as a Deaf
discussion about the accreditation Relay Interpreter and interested to be
system for Deaf interpreters. involved in the sub-committee then
contact Ross Onley-Zerkel who is on
NABS recently introduced
ASLIA committee. Trisha Dench (Balharrie) is currently
accreditation testing for Deaf Relay studying for her Bachelor of Education in
interpreters in Australia. This means There will be a course for Deaf Relay LOTE (Auslan) at Latrobe University and
Deaf interpreters can qualify for work Interpreters in July – contact Meredith the focus of her studies this year is on the
at various Deaf-related organisations. Bartlett at Vicdeaf Auslan Interpreting linguistic aspects of Auslan. She is also a
This accreditation testing will happen Service on 0411 187 189 (SMS) or qualiﬁed Deaf Relay Interpreter.
in Melbourne in August.
TAKE ACTION ON CAPTIONS!
Media Access Australia has been conducting a series of information sessions on
captioning quality and what to do if you receive poor quality captions.
The quality of captioning can depend on where you live, Problems to complain about include:
what sort of equipment you use to receive captions and
• No captions on a news or prime-time program.
problems with transmission of captions from television
stations. • Segments not captioned on a news or
“It is important to note that TV • Captions not synchronised with the audio (or what is
networks are only responsible for being said on screen).
transmitting captions. It is up to • Live captions with so many errors you can’t
viewers to ensure they have proper
• Captions that are too fast to read.
equipment to receive captions.”
• Captions with too many incorrect spellings.
Sometimes a program that should be captioned has no How can I complain?
captions on it, or is only partly captioned. Sometimes
captions have mistakes, they may not match what is being • Ring or TTY the TV station immediately.
said, or they are too fast. They should not obscure people’s • Formally complain to a TV station – each station has
mouths or other important information on the screen. different complaints methods.
• Use MAA’s online automated complaint form
When should I complain about captions? – www.mediaaccess.org.au
Common reception problems include captions dropping • If you don’t get a satisfactory response, you can complain
out, jumbled up, missing letters, different heights, constant to the Australian Communication and Media Authority
spelling mistakes and the entire screen going black. (ACMA www.acma.gov.au ). This is the government
body that looks after television.
Generally, if you are having consistent problems receiving
captions on numerous stations, it shows that you have a
reception issue and you should retune your television or
investigate whether there are problems with your aerial.
For advice on how to identify and ﬁx reception problems,
If you need help or advice on
see MAA’s brochure, “If you have trouble hearing, why not captioning issues, on cinema and
watch captions?” DVD or television, you can contact
Media Access Australia on Ph/TTY
(02) 9212 6242 or email info@
JULY/AUGUST 2007 I COMMUNICATE ISSUE 08 11
Congratulations to Fiona Goldab who was recently awarded a
Certiﬁcate of Merit from Playgroup Victoria for her outstanding
commitment to Signee Tots playgroup. Fiona was nominated by
Karli Dettman, the Family Support Co-ordinator/Counseller at John
Pierce Centre. Read on to learn more about Signee Tots and Fiona’s
involvement with this unique playgroup.
Signee Tots was established in 1998 for deaf and hearing has had two more
children up to the age of four years old who have at least children. She plays a
one Deaf parent. It is a playgroup that was set up by three huge part in Signee Fiona Goldab
hearing parents already involved in the Deaf community Tots, helping organise
- Karen Clare, Fran Barton-Smith and Erin Cook - with activities. Such
support from John Pierce Centre, especially Bernadette activities include craft making, cooking, storytelling and
Wallis. going on regular outings to indoor playground centres and
parks. She was also elected as secretary and carried out this
The aim of Signee Tots is to enable children to interact with
role for a few years.
others in a semi-structured program which encourages the
use of Auslan and visual communication. It was recognised Recently, Fiona took time off from this position to enable
that it is important for children to learn age appropriate her to spend more time with her family but she continues
language and have Auslan role models. to support the group performing various duties, fundraising
and supporting other volunteers within Signee Tots to
Playgroup is all about giving babies and young children
ensure that the group is able to continue to function
time to play and interact with others. Signee Tots is
effectively. She plans to continue to be an active member
unique. There are no other playgroups in Victoria that
of this group for some time as her youngest child; Daniel
cater speciﬁcally for the needs of Deaf or hearing families
is only 17 months old. When Fiona’s children ‘outgrow’
wishing to encourage their child to learn Auslan as a ﬁrst
Signee Tots, she hopes to return to the workforce in a
or second language. The children primarily communicate
rewarding job that enables her to balance work with her
in Auslan as this provides a great opportunity for them to
children’s needs and development.
develop their language skills. Signee Tots playgroup also
gives opportunities for Deaf parents to meet other parents, Receiving this award is one of Fiona’s proudest moments
to share and learn about their experiences with their babies with Signee Tots. It is an honour for her, and a time she
and children. has enjoyed and cherished especially watching her children
utilise Auslan, grow and develop long lasting friendships
Fiona has been involved with Signee Tots since the birth
with other children.
of her eldest daughter, Alana in 2000 and since then she
CALL QUEUING TO The Relay Service has introduced call queuing to help
users, and save them the bother of redialing.
BEGIN AT NATIONAL “This will stop the frustration of having to hang up and
redial,” Relay Service Education and Information Manager,
RELAY SERVICE Sue Anne Randazzo said.
“Instead, users will be able to wait and make a connection
Call queuing will help manage the ﬂow with a Relay Ofﬁcer (RO) as soon as their turn comes.”
of calls to the Relay Service and make life If there are no ROs available, a message will pop up asking
easier for NRS users. the caller to hold until the ﬁrst available relay ofﬁcer.
“Users won’t have to wait very long for a relay ofﬁcer – if
It’s easy to dial the National Relay Service to make a call
they wait, they won’t have to pay for a second call,” Sue
– but sometimes because of a surge in demand, all of
our relay ofﬁcers become busy. When this happens, some
users can’t get through. “We handle more than 500,000 calls a year, and call
queuing is just a helpful addition to the National Relay
This doesn’t happen very often – less than once in twenty
Service,” Sue Anne said.
calls. At present, if there’s no relay staff immediately
available, the screen just shows up as engaged and you As at present, emergency callers will get immediate priority
hang up or disconnect. and will only very rarely have to queue.
Following on from Craig and his wife Barbara’s sponsorship
of Vicdeaf some 4 years ago Craig was invited to join the
Board of Vicdeaf.
Craig’s background i l d many
C i ’ b k d includes With an open mind to the future of have a broad understanding of the
years in the ﬁnancial industry and for Vicdeaf, Craig pointed out that he issues and challenges faced by the
the last 12 years has been a director would like to see Vicdeaf become Deaf community, along with a clear
of United Advertising. Craig also has more efﬁcient, focused and well solution as to how anyone can be of
business interests in Thailand and positioned to capitalise on any assistance.”
property interests in Tasmania where opportunities, and to expand on the
he also enjoys spending time sailing services and assistance we provide
and trying to catch a trout with a ﬂy to the Deaf Community. He also
rod that he is sure must be broken! added “I would like all Victorians to
Update from hearservice
As you may be aware, hearservice has been undergoing some changes recently.
Staff and management have reviewed hearservice’s services to clients as we always have, focusing on our
vision to deﬁne our direction: striving to improve the strong community roots.
communication of people with hearing impairments
We are still very much in business and have recently
through the provision of independent and holistic hearing
welcomed our new hearservice manager, Julie Andrews to
services. We aim to offer a broad choice of hearing aids
the team. We are also actively recruiting new audiologists:
and products to match client’s needs to help them achieve
however the challenges of the reduced availability of
maximum hearing potential.
trained and qualiﬁed staff that is evident to all in the
hearservice staff and management have decided to industry, means that we are consolidating our sites.
withdraw from the Ofﬁce of Hearing Services contract We are still providing services from:
due to organizational refocus. However we are continuing
to provide both Reduced Price Scheme (Health care card
Suite 15, Upper Level, Centro Whitehorse,
holders and Pensioners) and Standard Price Scheme
17 Market Street, 3128
DONORS Word of Mouth, 2 Floriston Road, 3155
Vicdeaf would like to acknowledge the following
donors for their support: Suite 204, Level 2, 3 Chester St, 3166
NJ Horton Charitable Fund We continue to provide high quality, client-focused private
Frank & Sybil Richardson Charitable Fund Audiology, Rehabilitation and Devices appointments
Mr Michael Krizos through these three key sites.
Ritchies Stores Pty Ltd (Community Beneﬁ t Card) For all enquiries please call 1300 30 20 31.
Victorian Deaf Society
Level 4, 340 Albert Street, East Melbourne 3002
TTY: 03 9473 1199 Voice: 03 9473 1111 Fax: 03 9473 1122
Toll-free for country people TTY: 1300 780 235 Voice: 1300 780 225
Vicdeaf hours: 9am to 5pm
KMD 0273 ISSUE 8
Regional ofﬁces: Ballarat, Bendigo, Geelong, Sale & Wangaratta
Patrons: Professor David de Kretser, AO and Mrs. Jan de Kretser
Printed on 100% Recyled paper