E9-1-1 Service Overview T-Mobile @Home and Unlimited HotSpot Calling
T-Mobile@Home & Unlimited Hotspot Calling
Converged services using wireless technology (GSM) and UMA (Unlicensed Mobile Access) technology T-Mobile@Home service uses UMA technology Unlimited Hotspot Calling service uses a dual mode phone (UMA and GSM) Access points connect to the user’s broadband for backhaul to the T-Mobile network
T-Mobile@Home devices/equipment Unlimited HotSpot Calling devices
2
T-Mobile@Home & Unlimited Hotspot Calling
Home Phone
Broadband phone service for life at home
3
How is T-Mobile Offering These Services? •T-Mobile Unlimited HotSpot Calling: National launch was on June 30, 2007
T-Mobile HotSpot-enabled phones Sold as an add-on to existing T-Mobile accounts T-Mobile Wireless Routers
– However, Unlimited HotSpot Calling will work over any open WiFi access point
•T-Mobile@Home: National launch was on July 2, 2008
Sold as an add-on to existing T-Mobile accounts Requires T-Mobile@Home HiPortTM Designed for use within T-Mobile footprint only
4
General Service Characteristics •Sold as part of a service package
Cannot be purchased as a stand-alone service
•Product marketed only in existing T-Mobile markets
Primary use will be in customer’s home HotSpot-enabled phones configured to work in home WiFi and T-Mobile HotSpots (e.g. Borders, Hyatt)
•HotSpot-enabled phones prefer WiFi for nonemergency calls •Vast majority of traffic will be within the existing T-Mobile footprint
Unlimited Hotspot Calling subscribers will roam in other GSM areas and may access UMA outside all GSM coverage
5
E9-1-1 Service Characteristics – Unlimited HotSpot Calling
• Leverages existing T-Mobile E9-1-1 infrastructure • HotSpot-enabled phones prefer GSM for 9-1-1 calls
The vast majority of 9-1-1 calls process with existing GSM E9-1-1 treatment – 99.6% or greater The remaining 9-1-1 calls process via UMA using existing T-Mobile E9-1-1 infrastructure
• Users
will move outside T-Mobile’s footprint
These are mobile phones 9-1-1 calls not processed via GSM or WiFi will route to response center
• Service uses Automatic Location Techniques in UMA/WiFi mode
Known/trusted HotSpot location – T-Mobile knows the geo-location of its HotSpots Nearby GSM Cell – T-Mobile knows the geo-location of its cells User-provided address validated with IP location
6
9-1-1 Call Routing Decision
WiFi Access Points “Hotspots” Hotspots”
Hierarchy
Unlimited Hotspot Caller Located In T-Mobile GSM Footprint
Us er En ter ed
Closest Cell
T-M il ob eH t po otS
Any G
SM
IP
ca t Lo
ion
7
E9-1-1 Service Characteristics – T-Mobile @Home
•Leverages existing T-Mobile E9-1-1 infrastructure •Uses Subscriber Provided Address (postal valid*) for Call Routing and Location •Two line capacity from T-Mobile @Home HiPortTM
Each analog line provided its own phone number
• All traffic (both E9-1-1 and routine calls)
processed via secure connection over broadband •Subscriber is not allowed to use T-Mobile @Home without a user entered address.
8
9-1-1 Call Routing Decision
T-Mobile @Home
e Us
ed ter n rE
Fal lba ck
9
What Can T-Mobile Send To The ALI? •Unlimited HotSpot Calling
When the 9-1-1 call is connected via GSM, it will be the same as any other wireless 9-1-1 call today (currently over 99% of the calls from the dual mode handset perform this way) If the 9-1-1 call is connected via a Wireless Access Point/HotSpot – An Address > Postal valid, entered by the Subscriber > For the future, working towards an MSAG valid address* – Lat/Long – Call-Back Number > Even when the handset has returned to WiFi operation
•T-Mobile@Home
The 9-1-1 call is connected via UMA – An Address > Postal valid, entered by the Subscriber > For the future, working towards an MSAG valid address* – Lat/Long > Supplements the address from above – Call-Back Number
10
Future Enhancements •MSAG Validation Vendor discussions/negotiations in process •Wireline Routing for @Home Users Proof of concept testing recently completed •Customer name For @Home customers only
11
Frequently Asked Questions
Regarding @Home service, what class of service (COS) will display at the PSAP? Initially this service will be delivered using our existing wireless network and will display COS of WPH2 or WPH1 (depending on your agency).* What information will display for the 9-1-1 call taker? Initially this service will display the following*: T-Mobile@Home caller, verify address 12345 S Main St, City, State, Zip (subscriber provided/postal valid) Class of Service: WPH1 or WPH2 (depending on your agency) Callback Number: Same location as a wireless call on the ALI Loc: T-Mobile@Home When is the customer asked to supply an address? Each @Home customer is asked to register their E9-1-1 address at point-of-sale. This address will be displayed for the call taker on the ALI screen. Additional materials provided to the subscriber inform them of the need to update the address if the service is moved to a different location (done via call to T-Mobile Care Team or via website).
Future enhancements will include customer name, physical address, VoIP COS, and MSAG validation and formatting to fit your ALI system requirements.
12
Thank You!