The Impact of Information Technology to the Business in Macau
by Lei Chi Man, Ben
Call_No: MBA(BF)031.LEI
CONTENTS ACKNOWLEDGEMENT ABSTRACT Chapter 1 1.1 Background and Introduction 6 7 8 10 12 17 18 19 21 21 24 24 25 28 29 34 35 35 36 38 41 42 43
A General View on the Utilization of Information Technology General Background of Macau
1.1.1 1.2 1.3 1.4
Statement of Objective Scope of the Study Organization of the Study Reviews of Literature
Chapter 2 2.1 2.2
Digital Nervous System Information Technology and Business Process Business Process Business process Reengineering vs. Continuous Process Improvement Choosing a BPR or a BPI? business Process Reengineering with IT Relationship of IT and Business Process Redesign
2.2.1 2.2.2 2.2.3 2.2.4 2.2.5 2.3
Electronic Data Interchange Background to Electronic Data Interchange Development of EDI Standard Functions of Value Added Network Differences between EDI and Electronic Messages A Paperless System Problems Not Solved by a Paper-Based System
1
2.3.1 2.3.2 2.3.3 2.3.4 2.3.5
2.3.5.1
2.3.6 2.4
Advantages of EDI
45 48 48 49 49 49 50 50 51 56 58 58 60 60 62 62 63 68 71 73 77 78 79 80 82 82 82 83 83 84 85 85
2
Electronic Commerce Definition of Electronic Commerce Main Classification of Electronic Commerce
2.4.1 2.4.2
Business-to-Customer (B2C) Business-to Business (B2B) Contents 2.4.3 2.4.4 Chapter 3 3.1 New Environment of Doing Business Electronic Market The Impact of Information Technology to Business Process
Role of Information Technology in Process Improvement Directive Role Role of Integration and Co-ordination Role of Opportunity or Risk
3.1.1 3.1.2 3.1.3 3.2
Case of Process Improvement Old Process Improvements
3.2.1 3.2.2 3.3
Conclusion Electronic Data Interchange in Macau
Chapter 4 4.1 4.2
Demands on Electronic Data Interchange in Macau EDI Pilot Project in Macau Scope of the EDI Pilot Program Information Flow in the EDI Pilot Exporters Economic Services (DSE) Marine Police (PMF) Statistics and Census Services (DSEC) Freight Forwarder Banks
4.2.1 4.2.2
4.2.2.1 4.2.2.2 4.2.2.3 4.2.2.4 4.2.2.5 4.2.2.6 4.2.3 4.3
Parallel Running of EDI Process and Old Process
Statistics Licenses Statistics
4.3.1
4.3.2 4.3.3
Usage Statistics Fault Statistics Technical Fault Operation Problems
85 86 86 88 90 90 91 91 92 92 92 93 93 93 94 95 96 97 97 97 99 99 101 103 106 109 112 113 114
4.3.3.1 4.3.3.2 4.4
Conclusion General Feedback Improvements of EDI Made to the Companies in Macau Time Delay Labor Costs Speed of Processing Potential Errors Uncertainty
4.4.1 4.4.2
4.4.2.1 4.4.2.2 4.4.2.3 4.4.2.4 4.4.2.5 4.4.3
Potential Problems of EDI Pilot Security Issue Cost Issue Is Integration Issue
4.4.3.1 4.4.3.2 4.4.3.4 Chapter 5 5.1
Electronic Commerce In Macau
Potential of Macau in Developing E-Commerce Lower Setup Cost Larger Room for Development
5.1.1 5.1.2 5.2
Directions of Developing E-Commerce in Macau Promotion and Sales of Products and Services Integration of Traditional Business The G2C E-Commerce
5.2.1 5.2.2 5.2.3 5.3
Conclusion General Conclusion on the Impact of Information Technology
Chapter 6 APPENDIX
Index of Figures Bibliography
3