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					Ryanair Investor Day
    4 October 2005
Michael O’Leary
  Chief Executive
The World’s Favourite Airline
Ryanair Investor Day – 4 October 2005




       Lowest Fares and Lowest Seat Cost in Europe

       No. 1 for traffic – 35m passengers

       No.1 for passenger growth

       No. 1 for European Routes (266) and Bases (15)

       No. 1 for Customer Service delivery

                           No.1 for punctuality

                           No.1 fewest cancellations and lost bags

       21st year of strong growth at record profits


                                                                                                                                                   3
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
RYANAIR – THE LOWEST FARE FORMULA
Ryanair Investor Day – 4 October 2005




    98% Internet Booking                                                                   Low costs, ancillary sales

    Secondary airports                                                                     Lower costs, fewer delays

    Direct Point to Point flights                                                          Less complexity/lower cost

    Ancillary services on sale                                                             Choose your extras and pay less

    25min turnarounds                                                                      High punctuality & lower seat costs

    New B737-800 aircraft                                                                  Lower costs, efficient operation


                                                                                                                                                   4
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Ryanair – No.1 for lowest fares
Ryanair Investor Day – 4 October 2005



                                                                                             Av. Fare                              % > Ryanair
         Low Ryanair                                                                                     €41

         High easyJet                                                                                    €62                                       52%

                    Air Berlin                                                                           €87                                       113%

                    Iberia                                                                            €141                                         244%

                    Alitalia                                                                          €186                                         353%

                    Air France                                                                        €220                                         437%

                    Lufthansa                                                                         €220                                         437%

                    British Airways                                                                   €268                                         553%



                              Source: RYA to 31 March 2004 & Latest published Company Information                                                         5
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Ryanair’s Traffic Growth
Ryanair Investor Day – 4 October 2005

              35
                                                                                                                                            Forecast
 PAX M’s                                                                                                                                       ‘06
1995 - 2006
              30


              25


              20                                       CAGR = 27%

              15


              10


               5


               0
                        95        96           97          98           99           00          01           02           03          04          05   '06
                                                                                                                                                              6
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
 WORLD’S LARGEST INTERNATIONAL SCHEDULED AIRLINE
Ryanair Investor Day – 4 October 2005




PAX M
                    THE WORLD’S FAVOURITE AIRLINE
                     RYANAIR – THE WORLD’S FAVOURITE AIRLINE




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Ryanair – Traffic Growth (Firm Only) 80% LF
Ryanair Investor Day – 4 October 2005

                                                                                                                                                     6%
         70
                                                                                                                                  9%
Pax M’s
                                                                                                               10%
         60
                                                                                            12%


         50                                                                 22%


                                                                                                                                                          73
         40                                                 20%
                                                                                                                                             69
                                                                                                                            64
                                          27%
         30                                                                                               58
                          19%
                                                                                         52
                                                                        42
         20
                                                      35
                                     28
                     23
         10


           0
       FY            '04             '05              '06              '07               '08              '09              '10              '11           '12
                                                                                                                                                                8
                                (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Current Growth: 15 Bases – 35m Pax
Ryanair Investor Day – 4 October 2005




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Future Growth: 30 Bases – 70m+ Pax
Ryanair Investor Day – 4 October 2005




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        Finance & IT


Howard Millar (Deputy CEO & CFO)
Ryanair – Industry leading margins
Ryanair Investor Day – 4 October 2005


                                                                                 Rev.                             Cost                                Net
                                                                              per pax                           per pax                            Margin
             Ryanair                                                                       48                                39                    20.1%
             Southwest                                                                     72                                69                     4.8%
             British Airways                                                            268                               257                       4.1%
             Iberia                                                                     178                               171                       3.9%
             easyJet                                                                       66                                63                     3.8%
             Jetblue                                                                       84                                81                     3.7%
             Air France                                                                 298                               292                       1.8%
             Lufthansa                                                                  333                               328                       1.6%
             Alitalia                                                                   184                               204                      -11.3%
                              Source: RYA to 31 March 2005 & Latest published Company Information                                                           12
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Financial Highlights – Consistent Margins
Ryanair Investor Day – 4 October 2005




       Year Ended                               Mar’00 Mar’01 Mar’02 Mar’03 Mar’04 Mar’05
       (Irish GAAP)

       Net Margin                                  20%                 21%                  24%                 28%                  21%           20%

       EBITDAR                                     36%                 37%                  36%                 41%                  36%           34%

       Cash Earnings **                            31%                 34%                  34%                 38%                  30%           27%




                               ** Cash Earnings defined as Net Income plus non-cash items
                                                                                                                                                         13
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Financial Highlights – Strong Balance Sheet
Ryanair Investor Day – 4 October 2005




                                                                                                Mar 05                                     Jun 05
                                                                                                 €’M                                        €’M

                Aircraft (incl Deposits)                                                       2,195.8                                    2,290.4
                Cash                                                                           1,613.6                                    1,786.5
                Total                                                                          3,809.4                                    4,076.9


                Liabilities                                                                        659.5                                      991.8

                Debt                                                                           1,422.8                                    1,386.1
                Shareholders Funds                                                             1,727.1                                    1,699.0

                Total                                                                          3,809.4                                    4,076.9

                                                                                                                                                      14
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Ryanair/Boeing Fleet Build-up (Firm Only)
Ryanair Investor Day – 4 October 2005


     350


     300
                                                                                                                                                   109
                        9 Boeing 737-200 retirements
                                                                                                                                            99
                        234 B737-800 firm deliveries( net of 5 retirements)
     250
                        109 B737-800 options (+70 options 2012-2014)
                                                                                                                          69

     200                                                                                                39

                                                                                      10
     150

                                                                                                                                                   234
                                                                                                                                           221
     100                                                                                                                 201
                                                                                                       181
                                                                                     161
                                                                   134
      50                         78              107
                  51

                  15              9
        0
 FY               '04           '05               '06               '07               '08               '09              '10               '11     '12
                                                                                                                                                         15
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Financing the Boeing Order
Ryanair Investor Day – 4 October 2005




          Exim – 29 guarantees – AAA finance


          Operating & finance leases – Tax Based Leasing


          Syndicated loan facilities


          EETC’s


          Corporate Bonds


          80% On balance Sheet; 20% Off-Balance Sheet



                                                                                                                                                   16
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Managing Higher Fuel Costs
Ryanair Investor Day – 4 October 2005



           RYA – Continue to reduce costs

           Historically long term hedgers of jet kerosene

           Recently more opportunistic
                    Oct ’05 to Mar ’06 hedged at $49 pbbl equivalent

                    Seek to extend when opportunity arises

           €/$ hedging reduces fuel impact

           Fuel surcharges resulted in benign environment so far

           Winter more challenging for surcharges to stick

           Winglets will lower fuel burn

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IT Developments
Ryanair Investor Day – 4 October 2005




          98% of bookings online

          Multiple back-up booking engines

          Move to DotRes in next 18 months – better dynamic packaging

          Gambling Introduction with onboard unit

          Web Check-In

          Leveraging website scale to enhance revenue streams



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                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Trading Outlook
Ryanair Investor Day – 4 October 2005




            Traffic growth approx 27% to 35m

            Benign yield environment - fuel surcharges increase fare differentials

            Unit costs continue to decline (FY -4%)

            New aircraft & airports lower unit costs

            Competitors withdraw capacity – BA, Aer Arann

            Strong revenue and profit growth from ancillaries

            No Basis for Analyst Upgrade.

            LOWEST COST WINS, IN EVERY MARKET

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                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Commercial & Regulatory
     Yield Management


         Sean Coyle
(Director of Scheduled Revenue)
Yield Performance
Ryanair Investor Day – 4 October 2005




          Continued focus is load factor and pax – active, yield – passive

          Lower Fares                           - Drive Volume Growth

                                               - Drive Market Share Growth

                                               - Increases Competitive Pressure

                                               - Can only be delivered with our cost base

          80 out of 227 Routes at end September started in last 12 months

          100% of the passenger growth in Q1 comes on new routes (1.9 m pax)

          Continuous review of network performance and capacity adjustments

          Currency Broadly Neutral

                                                                                                                                                   22
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Growth Rate – Impact on Yield
Ryanair Investor Day – 4 October 2005


  80%
                                  Passenger % Change v. Yield % Change
  60%



  40%



  20%



   0%



 -20%



 -40%
                            y
                            y




                            y
                          ne
                          ne




                          ne
                           st




                           ly

                           st
                           ly




                           ril




                           ril
          ril




                         rch




                         rch
                         ary

                         ary




                         ary
                         ary
                          er
                          er




                          er
                          er
                          er




                          er




                          er
                          er




                        Ma
                        Ma




                        Ma
                        Ju
                        Ju

                        gu




                       Ap




                        gu




                       Ap
        Ap




                      mb
                      mb




                      tob
                      mb




                      mb
                      tob




                      mb
                      mb




                       Ju
                       Ju




                       Ju
                     Ma




                     Ma
                      nu
                    bru




                    bru
                     nu
                    Au




                    Au




                   ve
                   ve




                   Oc
                  pte




                  pte
                   Oc




                   ce
                   ce
                   Ja




                   Ja
                  Fe




                  Fe
                 No
                No




                De
                De
                Se




                Se



                               Note: Yield is monthly flown yield unadjusted for no shows, airport taxes and unearned revenue
                               Yield is Adjusted for Easter year on year                                                                           23
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Network Development
Ryanair Investor Day – 4 October 2005




       New Routes; 80 - last 12 months, 39 - next 6 months

       24 New Cities, 95 routes joining the dots

       3 New Bases - last 12 months, 3 - next 6 months (now 15)

       Incremental Aircraft – Existing Bases

       London Stansted (5)                                                     Frankfurt Hahn (2)
       Milan Bergamo (1)                                                       Stockholm Skavsta (1)

       Glasgow Prestwick (1)                                                   Rome Ciampino (2)

       Liverpool (1)

       2006/7 - adding frequency, building market share


                                                                                                                                                   24
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Market Share Performance in New Markets
Ryanair Investor Day – 4 October 2005


           Strong Gains FR Share                                                     Opportunities FR Share
           Barcelona – Sardinia                              69%                       Barcelona – Paris                                           12%

           Barcelona – Stuttgart                            46%                         Barcelona – Rome                                           24%

           Rome – Stockholm                                 44%                        Barcelona – Brussels                                        29%

           Rome – Bilbao                                    52%                         Milan – Valencia                                           29%

           Rome – Valencia                                  58%                        Venice – Barcelona                                          25%

           Frankfurt – Bilbao                               38%                        Milan – Barcelona                                           22%

           Stockholm – Milan                                45%                        Dublin – Frankfurt                                          20%

           Stockholm – Paris                               40%                         Barcelona – Dusseldorf 29%



                                                                                                                                                         25
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Route Selection and Ancillary Products

    Michael Cawley (Deputy CEO & COO)
                      Stansted base - 86 routes, 39 aircraft
Ryanair Investor Day – 4 October 2005




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                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
                                                              Other Bases
Ryanair Investor Day – 4 October 2005




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                                     Criteria for Route Selection
Ryanair Investor Day – 4 October 2005


             Cost, Cost, Cost (long term minimisation)
             Efficient Facilities
             Geographic
             Demographic
             Strategic

              Growth
                 New routes from existing bases
                 New bases
                 New frequencies on existing routes


        Business in Early Growth Phase


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Ancillary Products
                                                  Ancillary Revenues
Ryanair Investor Day – 4 October 2005




             Use Ryanair.com as Distribution Channel

             Largest Travel Website in Europe
                    15 m. unique visitors per month
                    Pan European Awareness
                    Google –
                           No. 1 most popular airline
                           5th most recognised brand


             Ryanair secures Minimum Guaranteed Revenue

             Potential for Increased Conversion – Travel Insurance


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                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
                                                  Ancillary Revenues
Ryanair Investor Day – 4 October 2005




          Hertz Car Rental – Increasing conversion
          Hotels – Increasing conversion
          Travel Insurance – Opt out boosts volumes
          On-line Advertising
          Activity Breaks – Dynamic packaging
          Ground Transport
          Hostels, Car Parking, Aircraft Painting
          Gambling, Property, Hotels


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                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
      Regulatory Developments

Jim Callaghan (Head of Regulatory Affairs)
Regulatory Affairs
Ryanair Investor Day – 4 October 2005


       BAA – Stansted G2
       -     BAA to waste £4 billion on £90m second runway
       -     STN users unanimously opposed to BAA gold plating
       -     CAA abysmal failure regulating BAA Monopoly
       -     Call for UK Gov’t to introduce competition


           EU Passenger Compensation Legislation
       -     Legislation a mess – anti-consumer/anti-competitive
       -     Airlines have appealed to the European Courts
       -     Court to decide by end of year




                                                                                                                                                   34
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Regulatory Affairs - BAA Estimated Costs for G2
Ryanair Investor Day – 4 October 2005




      Category                                                                                                                                      Total

      Runway                                                                                                                                       £90m

      Taxis/aprons                                                                                                                                 £420m

      Terminal/Sats                                                                                                                          £1,240m


      Earthmoving/Landscap                                                                                                                         £350m

      Support Infra.                                                                                                                               £800m

      Surface Access                                                                                                                               £670m

      Total                                                                                                                                  £3,570m
                                                                                                                                                            35
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Regulatory Affairs (continued)
Ryanair Investor Day – 4 October 2005




       Charleroi Appeal
       -     Commission dragging its heals
       -     “Association of High Fares Airlines” have intervened
       -     Hearing expected June/July 2006
       -     Decision has had little impact on airport deals
       -     Commission Guidelines on airport deals are a nonsense


           European Low Fares Airline Association (ELFAA)
       -     Lobbying against over regulation in Brussels
       -     EZ recently joined - ELFAA represents 100m passengers
       -     Sued Commission on passenger compensation
       -     Commission recently withdrew 33% of proposed legislation
       -     Emissions trading on the horizon
                                                                                                                                                   36
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
              Operations

            David O’Brien
(Director of Flight and Ground Operations)
Control – Performance and Costs
Ryanair Investor Day – 4 October 2005

              FLIGHT OPERATIONS

              Schedule Driven by Operation


              Simple roster – point to point – return to Base


              Low cost pilot production line

              Self sufficient for Captains – 2008


              50% payroll is productivity based


              Contractors – 25% Target


              Pilot intranet – Ops, HR, Reports
                                                                                                                                                   38
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Control – Performance and Costs
Ryanair Investor Day – 4 October 2005


             GROUND OPERATIONS


             Penalties/Incentives – clear, obvious


             Airports intranet


             Fixed long term deals


             Stansted operation split between two competing agents


             Web check-in – Reduce costs-Generate Revenue



                                                                                                                                                   39
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Flight Operations – Safety

   Capt. Ray Conway
       (Chief Pilot)
Flight Operations – Safety
Ryanair Investor Day – 4 October 2005




           Boeing 737-200                            9

           Boeing 737-800                            83

           1000 Pilots

           1500 Cabin Crew.

           15 Bases

           625 Flights Per Day

           250 Destinations


                                                                                                                                                   41
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                                                 www.crewdock.com
Ryanair Investor Day – 4 October 2005




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                            RYANAIR APPROVED TRAINING
Ryanair Investor Day – 4 October 2005




       JAR OPS -1 Approved

       JAR –FCL Approved

       TRTO Approved

       East Midlands Training Centre

       GECAT

       SAS
       CAE




                                                                                                                                                   43
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Safety Initiatives Flight Operations
Ryanair Investor Day – 4 October 2005




               Enhanced Standard Operating Procedures (SOP)

               Enhanced Training ( In excess of JAR OPS/ FCL Requirements)
                            SOP (Zero Tolerance)
                            Simulator
                            Line Checks

               Pilot Road Shows

               Efficient FTL Scheme

               External Audits




                                                                                                                                                   44
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
                     Safety Management System Structure
Ryanair Investor Day – 4 October 2005




                                                                                                                                                   45
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SMS Proactive
Ryanair Investor Day – 4 October 2005




            Identify key threat areas and eliminate risk

            Members of the Flight Safety Foundation

            Participate in the European Action Plan
                         Prevention of Runway Incursions

            Members of the UK Flight Safety Committee

            Operational Flight Data Monitoring




                                                                                                                                                   46
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
                          Operational Flight Data Monitoring
Ryanair Investor Day – 4 October 2005




                                                                                                                                                   47
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     Engineering

   Michael Hickey
(Director of Engineering)
Fleet Reliability
Ryanair Investor Day – 4 October 2005




         Ryanair Technical Reliability significantly exceeds the 737ng fleet
         figure of 99.42%.

         Ryanair fleet contributes 0.8% increase to the overall 737ng fleet
         TDR.

                                                 Comparison of Ryanair Dispatch Reliability w ith other
                                                   Airlines based on latest available data (July 05)


                                         99.8
              Dispatch Reliability (%)




                                         99.7
                                         99.6
                                         99.5
                                         99.4                                                                         AAL      CAL      DAL
                                         99.3
                                         99.2                                                                         EZY      HAP      KLM
                                         99.1
                                           99                                                                         SAS      SW A     RYR
                                         98.9
                                         98.8
                                                AAL CAL DAL EZY HAP KLM SAS SWA RYR
                                                                       Airline




                                                                                                                                                                        49
                                                   (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Fuel Burn – Winglets
Ryanair Investor Day – 4 October 2005




       1St production a/c fitted with winglets to arrive Jan 06 (subject to strike)

       1st winglet retrofit installation to start Dec 2005

       Fuel Burn saving est at 2.5% - 3%

       Equivalent to a saving of $10K per month per a/c




                                                                                                                                                   50
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Fuel Burn – Winglets
Ryanair Investor Day – 4 October 2005




       1St production a/c fitted with winglets to arrive Jan 06 (subject to strike)

       1st winglet retrofit installation to start Dec 2005

       Fuel Burn saving estimated at 2.5% - 3%

       Equivalent to a saving of $14K per month per a/c




                                                                                                                                                   51
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Maintenance
Ryanair Investor Day – 4 October 2005



     GE Engine Deal, covers all engines for 155 a/c order plus options.

     New order not yet covered but option exists to add to existing contract
     at same terms or go elsewhere

     Working with Major world player in the provision of Aircraft
     Maintenance on a long term Airframe Contract to establish a joint
     venture facility to cater for Ryanair a/c and other operators.

     Proposed facility planned to produce one million man hours per annum
     at max cap

     Ryanair to own separate 3 bay facility of overall hangar development.

     PIK continues to provide two lines X C check X A checks


                                                                                                                                                   52
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Emissions
Ryanair Investor Day – 4 October 2005




       Boeing 737-800 - 50% less emissions per seat

                                           45% lower fuel burn per seat

                                           45% quieter engines

       Winglets lower fuel burn levels due to lower emissions

       Almost 4% reduction in Nox

       Noise affected area on takeoff reduced by 6.5%

       New tech insertion engine, standard on new deliveries from early 2007
       provides improved NOx emissions (reduction of between 15-20%)

       Will meet CAEP6 requirements (applicable 2008)

                                                                                                                                                   53
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Ryanair 737-800 with Airforce 1.
Ryanair Investor Day – 4 October 2005




                                                                                                                                                   54
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    Personnel & Inflight

        Eddie Wilson
(Director Personnel and Inflight)
Personnel Department
Ryanair Investor Day – 4 October 2005



             Pay Agreements with main employee groups until April 2006

             Pay & productivity negotiated annually with ERC’s

             Union Recognition – No, Membership – Yes
                    No compulsory recognition in Ireland
                    No current push from BALPA for recognition
                    Continuing skirmishes with Unions throughout Europe

             Adequate supply of Pilots and Cabin Crew to support growth

             Continued expansion of contract staff numbers

             Develop Improved Employee Comms. to support growth
                    Improved technological solutions – intranet

             Succession Planning & Developing future Leaders

                                                                                                                                                   56
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Inflight Department
Ryanair Investor Day – 4 October 2005



       Operational
             Contract Cabin Crew – Target of 50%
             Future pay increases on productivity pay \ commission
             Training for new recruits outsourced @ zero cost.
             Retain all core Cabin Crew on Ryanair T&Cs
             Tangible increase on improved onboard Customer Service
       Sales
         Improved range of products driving sales growth
             Scratch Cards, Hot Dogs, Pizzas, “Baggies”etc
             Develop Other revenue streams – gambling, hat-bin advertising
             Invest in onboard technology \ Outsource.



                                                                                                                                                   57
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
   Customer Service

    Caroline Green
(Head of Customer Service)
Customer Services - Structure
Ryanair Investor Day – 4 October 2005




       Dublin based - a team of 12 people

       Effective complaints tracking system in place

       All correspondence responded to in 7 working days

       Most airlines respond in 28 days+

       Passenger Charter
               Lowest Fares
               Reduce Delays
               Reduce Lost/Damaged Baggage
               No overbooking
               Complete ticket flexibility – Route/name/date




                                                                                                                                                   59
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Ryanair – No. 1 for Customer Service
Ryanair Investor Day – 4 October 2005



     Airline                                                              % On Time*                  Mishandled bags                        %
                                                                                                            per                          completions
                                                                                                         1,000 pax

     Ryanair                                                                     89.4                               0.6                        99.3

     Alitalia                                                                    82.5                            12.9                          97.0

     Air France                                                                  80.5                            14.9                          95.6

     Iberia                                                                      80.3                            11.5                          98.2

     SAS                                                                         79.6                            11.3                          97.5

     Austrian                                                                    79.4                            18.8                          97.7

     Lufthansa                                                                   79.3                            18.6                          97.9

     easyJet                                                                     78.3                            RTP                            RTP

     British Airways                                                             74.2                            18.3                          98.4
                              •Flights arriving within 15 minutes of STA. Validated by CAA 3 months in arrears RTP = Refuse to Publish
                               Source: Ryanair monthly stats compared to Association of European Airlines: March 2005                                 60
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Baggage Handling
Ryanair Investor Day – 4 October 2005




       FR              – Mishandles 17,000 bags - 04/05

       BA               – Mishandles 1,600,000 bags - 04/05



       Ryanair Baggage Handling

       Closely managed and monitored

       Minimise volume of mishandled bags: controls baggage claim costs

       Replacement bags reduces damaged bag costs




                                                                                                                                                   61
                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Practicalities of Passenger Compensation
Ryanair Investor Day – 4 October 2005




       Poorly written legislation resulting

       Confusion for consumers

       Incorrect interpretation has resulted in incorrect claims from pax.

       Liable for compensation only the delay/cancellation is within control

       Problem - Initial EU consumer information/guidance incorrect

       ELFAA confident of appeal

       Ryanair complying with the legislation




                                                                                                                                                   62
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Complaints levels
Ryanair Investor Day – 4 October 2005




                                                      Baggage Claims Per '000 passengers                                                                                                                Complaints Per '000 passengers

                                               1.20                                                                                                                                              0.80

                                                                                                                                                                                                 0.70




                                                                                                                                              C o m p la in ts p e r 0 0 0 p a s s e n g e r s
                                               1.00
         B a g g a g e c la im s p e r '0 0 0 p a x




                                                                                                                                                                                                 0.60
                                               0.80
                                                                                                                                                                                                 0.50
                                               0.60                                                                                                                                              0.40

                                               0.40                                                                                                                                              0.30

                                                                                                                                                                                                 0.20
                                               0.20
                                                                                                                                                                                                 0.10
                                               0.00                                                                                                                                              0.00
                                                          20                   20                   20                   20                                                                                20                   20                   20                   20
                                                               02                   03                   04                   05                                                                                02                   03                   04                   05
                                                                    /20                  /20                  /20                  /20                                                                               /20                  /20                  /20                  /2 0
                                                                          03                   04                   05                   06                                                                                03                   04                   05                    06



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Customer Service Correspondence Types – Apr - Oct 05
Ryanair Investor Day – 4 October 2005



     Refund Request - fare                                                                1270

     Refund – weather/schedule change                                                        695

     Refund Request - death                                                                 528

     Refund Request - taxes                                                                  400

     Refund Request– illness                                                                223

     EU compensation                                                                      1059
     Excess baggage                                                                         767

     Passengers late to check in                                                            629

     Flight schedule change                                                                 295

     Photo ID                                                                              167




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Ryanair Passenger Survey 03/04 vs 04/05
Ryanair Investor Day – 4 October 2005




                                             Key Customer Measures

             100%
                80%
                60%
                40%
                20%
                  0%
                                  Overall                           Likehood to                           Likehood to
                             Satisfac tion with                    Travel Ryanair                         Rec ommend
                                  Ryanair                              Again                                 Ryanair
                                                                                                                                               2003/04
                                                                                                                                               2004/05

                                                                                                          Based on responses from 20,000 FR passengers
                                                                                                          to an email survey conducted in Sept 04 and 05




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                              (c) This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair
Ryanair - Summary
Ryanair Investor Day – 4 October 2005




           Europe’s lowest cost carrier – lowest cost wins

           Lowest fares, record margins continue

           Industry leading customer service delivery

           Disciplined planned growth to 2012

           New airports and bases ready

           151 new aircraft facilitates growth to over 70m pax

           Lowest costs & lower yields delivers stable profit margins


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