GLOBAL CROSSING WAN OPTIMIZATION SERVICE

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           Fully managed WAN Optimization for reliable and consistent service around the world.



           OVERVIEW                                            •   Enable greater business productivity
                                                               •   Support company globalization needs
           The Global Crossing WAN Optimization service,
           an addition to our IPVPN, provides you with a       •   Reduce downtime
           single, global relationship for your end-to-end
           WAN management needs. We are recognized             MODEL OPTIONS
           as an experienced, leading provider of
           seamless, reliable, quality communication           The WAN Optimization service allows for your
           services around the world and our commitment        choice between three types of Juniper’s WXC
           to delivering on customer expectations is second    platforms. Each platform comes with more GigE
           to none. Global Crossing has partnered with         and Ethernet ports than competitors, offering
           Juniper Networks to provide you with a class        you unparalleled flexibility and customization in
           leading platform that will get the best             implementation. The three models are:
           performance out of the WAN. The fully               • WXC1800
           managed WAN Optimization is available in more            •   Small to medium sized branch offices
           than 60 countries and is based on industry-
                                                                    • Supports total reduction throughput
           leading platforms.
                                                                       speeds at 2 Mbps
                                                               • WXC2600
           GLOBAL CROSSING IS PARTNERED WITH
           JUNIPER NETWORKS FOR OUR WAN                             • Large branch offices and small data
           OPTIMIZATION PRODUCT AND WE ARE                             centers
           PROUD TO BEAR THE PREMIER MANAGED                        • Supports total reduction throughput
           SERVICES PARTNER DESIGNATION                                speeds from 2 Mbps to 8 Mbps
           Juniper is a leader in WAN acceleration             • WXC3400
           platforms. With Global Crossing WAN                      • Data center applications
           Optimization, you can utilize their best in class
                                                                    • Supports total reduction throughput
           platform performance while leveraging Global
                                                                       speeds from 10, 20 and 45 Mbps
           Crossing to manage the IPVPN and remain the
           single point of contact.
                                                               WHY JUNIPER NETWORKS
           WHY WAN OPTIMIZATION?
           Increasingly, business customers are looking for    Global Crossing partnered with Juniper
           service providers that they can rely on to help     Networks in order to provide the best service to
           solve critical business communication issues        customers. Juniper has long been recognized
           and needs:                                          as a leader in the WAN acceleration space and
           • Get the most out of limited budgets               their platform won the “Product of the Year
                                                               2008” award from Network Computing. Their
           • Increase speed of traffic across the WAN          platform also has features that other platforms
           • Reduce latency                                    lack, such as:
           • Manage technology complexity                      • JUNOS, a standard operating system across
           • Improve end user experience                          all platforms
           • Flexible and custom service
• Molecular Sequence Reduction technology            End-to-end management includes support for
  which provides next-generation compression         industry leading Service Level Agreements for
• More Gig-E and Ethernet ports                      service availability and meant time to respond.
                                                     Service availability, calculated on a per-site,
                                                     monthly basis:
SERVICE MANAGEMENT
                                                         • Silver option: 99.9%
Our Global Network Operation Centers are                 • Gold option: 99.99%
staffed 24x7 by highly trained management and            • Platinum option: 100%
technical professionals ensuring the highest
level of service support. A seamless end-to-end      THE GLOBAL CROSSING DIFFERENCE
view of your service provides proactive
management and rapid response to any issues          Complete managed network services for your
involving premises equipment, access or              global communication needs. Delivered from an
network services. Additional benefits include:       experienced, innovative provider committed to
• Proactive monitoring and management                meeting and exceeding customer expectations:
• Fault management                                       • Seamless global reach, reliability, and
• 24x7 online maintenance report                             performance
• Performance management and reporting                   • Operational excellence
• Continuous life-cycle management                       • Dedicated customer care
     including: configuration management,                • Service evolution and investment
     service upgrades (adds, moves, and                      protection
     changes), and service evolution planning            • Continuous investment in network
                                                             assets, service capabilities and people
CUSTOMER SUPPORT                                             around the globe

Our Customer Service Management team
provides access to a single point of contact for     FOR MORE INFORMATION ON THIS AND
your life-cycle service needs. Benefits include:     OTHER GLOBAL CROSSING SERVICES,
    • 24 Hour Customer Service Contact               PLEASE VISIT
         Center                                      WWW.GLOBALCROSSING.COM
    • Assigned customer service
         representative:
         • Responsible for proactive account
             management
         • Single point of contact for all service
             enquires and help requests
         • Escalation management
    • uCommand® 24x7, secure, on-line
         account management, reporting, and
         service support




MAINTENANCE AND SERVICE LEVEL
AGREEMENTS