Ruby Tuesday Drills Down With at 600 Restaurants by oxm13194


                                        MICROS Systems, Inc.
                                        7031 Columbia Gateway Drive
                                        Columbia, MD USA 21046

Release Date: December 4, 2002   Contact:       Louise Casamento
                                                Director of Marketing
                                                (443) 285-8144

  Ruby Tuesday “Drills Down” With at 600 Restaurants
Columbia, MD—December 4, 2002—MICROS Systems, Inc. (NASDAQ:MCRS),
a leading provider of information technology solutions for the hospitality industry,
and Ruby Tuesday, a leading US and international casual-dining restaurant
company, are completing installation of “” at all US locations. The
centrally hosted application provides virtually real-time operational data from all
sites, which can be accessed by management from any personal computer,
anytime, anywhere in the world.

With the addition of to the MICROS RES 3000 Point-of-Sale
solution already installed in all locations, the Ruby Tuesday team can fully
monitor each restaurant by individual location, district, region, and chain wide-
operating results in virtually real-time. warehouses key
performance indicators such as sales, menu items, labor, adjustments and
complete guest check detail every fifteen minutes. Drill down and exception
reports can be requested by any user for a particular hour, day or financial period
including comparing one time period or restaurant to another. The data can then
be easily exported to Excel™, Adobe™, or other common formats.

“ has changed the way our management team receives and reviews
critical operating results. Providing near real-time access to sales data and
publishing reports in fixed and flexible formats, gives our management an
advantage they did not have in the past,” stated Nick Ibrahim, Chief Technology
Officer, Ruby Tuesday, Inc. “We worked closely with MICROS Systems to insure
the solution provided all the data we were looking for from our store systems.”

“Ruby Tuesday has been a technology innovator in the hospitality industry for
years, but needed a next generation solution that would provide the right
information at the right time to the right people,” stated Alan Hayman, Executive
Vice President of Restaurant Sales and Strategies. “ is a business
intelligence portal from which operators can benefit immediately upon

                                                                        12/03/02 1:11 PM displays the data as charts or reports and provides each user with
the ability to personalize his or her own “my page”. The charts are extremely
flexible and allow users to view one store or multiple locations. Data can be
displayed in any time increment specified. The reports offer “drill down”
capability from a top-level summary all the way down to individual guest checks.
Queries can be easily created and saved for future use by individual users
without any technical support or special training. In addition, weather and news
feeds are available, along with a Manager’s Log Book for posting notes that can
be made available throughout the organization. Documentation and training
manuals can be published using, there by allowing restaurant
chains to easily update their own electronic policies and procedures.

About Ruby Tuesday
Founded in 1972, Ruby Tuesday’s operates more than 600 restaurants in nearly
every state in America and countries from Iceland to India. Ruby Tuesday
restaurants are casual, full-service restaurants with warm woods, whimsical
artifacts and classical tiffany style lamps, which create a comfortable, nostalgic
look and feel. The company operates its own WOW-U(sm) training center that
provides managers and franchise partners the opportunity to gather for intensive,
on-going instruction and interaction. Ruby Tuesday is a publicly owned
company, traded on the New York Stock Exchange (NYSE: RI).

For more information on Ruby Tuesday, please contact Price Cooper, Vice
President of Investor Relations & Planning at (865) 379-5702. You can also visit
the Ruby Tuesday website at

About MICROS Systems, Inc.
MICROS Systems, Inc. provides enterprise applications for the hospitality
industry worldwide. Over 135,000 MICROS systems are currently installed in
table and quick service restaurants, hotels, motels, casinos, and leisure and
entertainment operations in more than 130 countries. MICROS provides property
management systems and central reservation and customer information
solutions under the brand MICROS-Fidelio for more than 15,000 hotels
worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
For more information on MICROS and its advanced information technology
solutions for the hospitality industry, please contact Louise Casamento, Director
of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the
MICROS website at or send an email to

The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and
brand names are the property of their respective owners.

                                                                            12/03/02 1:11 PM

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